Stressful demands or helpful guidance? The role of display rules in Indian call centers

Journal of Vocational Behavior

Volumn 79, Issue 3, 2011, Pages 724-733

  Little, Laura M ^a   Nelson, Debra L ^b   Quade, Matthew J ^b   Ward, Andrew ^c  

^a UNIVERSITY OF GEORGIA   (United States)

^b OKLAHOMA STATE UNIVERSITY   (United States)

^c LEHIGH UNIVERSITY   (United States)

Author keywords

Burnout; Conservation of resources theory; Indian call center

Indexed keywords

EID: 80755140488     PISSN: 00018791     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jvb.2011.03.017     Document Type: Article

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