Toward a better understanding of psychological contract breach: A study of customer service employees

Journal of Applied Psychology

Volumn 91, Issue 1, 2006, Pages 166-175

  Deery, Stephen J ^a   Walsh, Janet T ^a   Iverson, Roderick D ^b  

^a KING'S COLLEGE LONDON   (United Kingdom)

^b SIMON FRASER UNIVERSITY   (Canada)

Author keywords

Absenteeism; Call centers; Customer service employees; Psychological contract breach; Trust

Indexed keywords

COGNITION; CONTRACT; COOPERATION; HUMAN; HUMAN RELATION; ORGANIZATION; PSYCHOLOGICAL ASPECT; QUESTIONNAIRE; REVIEW; TRUST; WORKPLACE;

COGNITION; CONTRACTS; COOPERATIVE BEHAVIOR; HUMANS; INTERPERSONAL RELATIONS; ORGANIZATIONAL CULTURE; QUESTIONNAIRES; TRUST; WORKPLACE;

EID: 31344474184     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/0021-9010.91.1.166     Document Type: Review

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