Conflict and performance in US and Mexican learning teams: The influence of team behaviors and cultural context

Cross Cultural Management

Volumn 18, Issue 4, 2011, Pages 426-442

  Cooper, Danielle ^a   Watson, Warren ^a  

^a UNIVERSITY OF NORTH TEXAS   (United States)

Author keywords

Conflict; Mexico; National cultures; Team performance; Team working; Teams; United States of America

Indexed keywords

EID: 80455156005     PISSN: 13527606     EISSN: 17586089     Source Type: Journal    
DOI: 10.1108/13527601111179500     Document Type: Article

References (49)

1. Adams, S. (2009), "The four stages of effective team-building", Training & Management Development Methods, Vol. 23 No. 1, pp. 317-20.
2. Amason, A.C. (1996), "Distinguishing the effects of functional and dysfunctional conflict on strategic decision-making: resolving a paradox for top management teams", Academy of Management Journal, Vol. 39 No. 1, pp. 123-48.
3. Amason, A.C., Thompson, K.R., Hochwarter, W.A. and Harrison, A.W. (1995), "Conflict: an important dimension in successful management teams", Organizational Dynamics, Vol. 24 No. 2, pp. 20-35.
4. Barsade, S.G., Ward, A.J., Turner, J.D.R. and Sonnenfeld, J.A. (2000), "To your heart's content: a model of affective diversity in top management teams", Administrative Science Quarterly, Vol. 45 No. 4, pp. 802-36.
5. Becker, T.E. (2005), "Potential problems in the statistical control of variables in organizational research: a qualitative analysis with recommendations", Organizational Research Methods, Vol. 8 No. 3, pp. 274-89.
6. Bentler, P.M. and Bonett, D.G. (1980), "Significance tests and goodness-of-fit in the analysis of covariance structures", Psychological Bulletin, Vol. 88 No. 3, pp. 588-600.
7. Bond, M.H. (1988), "Finding universal dimensions of individual variation in multicultural studies of values", Journal of Personality and Social Psychology, Vol. 55 No. 6, pp. 1009-15.
8. Cañas, J., Coronado, R. and Gilmer, R.W. (2005), The Face of Texas Jobs, People, Business, Change - Texas Border employment and Maquiladora Growth, Federal Reserve Bank of Dallas, available at: www.dallasfed.org/research/pubs/ fotexas/fotexas-canas.html
9. Cohen, S.G. and Bailey, D.E. (1997), "What makes teams work: group effectiveness research from the shop floor to the executive suite", Journal of Management, Vol. 23 No. 3, pp. 239-90.
10. De Dreu, C.K.W. and Van Vianen, A.E.M. (2001), "Managing relationship conflict and the effectiveness of organizational teams", Journal of Organizational Behavior, Vol. 22, pp. 309-28.
11. De Dreu, C.K.W. and Weingart, L.R. (2003), "Task versus relationship conflict, team performance, and team member satisfaction: a meta-analysis", Journal of Applied Psychology, Vol. 88, No. 4, pp. 741-9.
12. de Forest, M. (1994), "Thinking of a plant in Mexico?", Academy of Management Executive, Vol. 8, No. 1, pp. 33-40.
13. Erdogan, B., Liden, L.C. and Kraimer, M.L. (2006), "Justice and leader-member exchange: the moderating role of organizational culture", Academy of Management Journal, Vol. 49, No. 2, pp. 395-406.
14. Gabrielidis, C., Walter, G., Stephan, O., Dos, V., Pearson, S. and Villareal, L. (2007), "Preferred styles of conflict resolution: Mexico and the United States", Journal of Cross-Cultural Psychology, Vol. 28 No. 6, pp. 661-81.
15. Gomez, C., Kirkman, B.L. and Shapiro, D.L. (2000), "The impact of collectivism and in-group/out-group membership on the evaluation generosity of team members", Academy of Management Journal, Vol. 43 No. 6, pp. 1097-106.
16. Guerra, J.M., Martinez, I., Munduate, L. and Medina, F.J. (2005), "A contingency perspective on the study of the consequences of conflict types: the role of organizational culture", European Journal of Work and Organizational Psychology, Vol. 14 No. 2, pp. 157-76.
17. Hampden-Turner, C. and Trompenaars, A. (2000), Building Cross-cultural Competence: How to Create Wealth from Conflicting Values, Yale University Press, New Haven, CT.
18. Hernandez, S.A. (2002), "Team learning in a marketing principles course: cooperative structures that facilitate active learning and higher level thinking", Journal of Marketing Education, Vol. 24 No. 1, pp. 73-85.
19. Hinsz, V., Tindale, R. and Vollrath, D. (1997), "The emerging conceptualization of groups as information processes", Psychological Bulletin, Vol. 121 No. 1, pp. 43-64.
20. Hofstede, G.H. (1983), "The cultural relativity of organizational practices and theories", Journal of International Business Studies, Vol. 14 No. 2, pp. 75-89.
21. Hofstede, G.H. (2001), Culture's Consequences: Comparing Values, Behaviors, Institutions and Organizations across Nations, Sage, Thousand Oaks, CA.
22. Jackson, D.L., Gillaspy, J.A. Jr and Purc-Stephenson, R. (2009), "Reporting practices in confirmatory factor analysis: an overview and some recommendations", Psychological Methods, Vol. 14 No. 1, pp. 6-23.
23. Janssen, O., Van De Vliert, E. and Veenstra, C. (1999), "How task and person conflict shape the role of positive interdependence in management teams", Journal of Management, Vol. 25, No. 2, pp. 117-41.
24. Javidan, M. and House, R.J. (2001), "Cultural acumen for the global manager: lessons from GLOBE", Organizational Dynamics, Vol. 29 No. 3, pp. 289-305.
25. Javidan, M., Dorfman, P., de Luque, M. and House, R. (2006), "In the eye of the beholder: cross cultural lessons in leadership from project GLOBE", Academy of Management Perspectives, Vol. 20 No. 1, pp. 67-90.
26. Jehn, K.A. (1994), "Enhancing effectiveness: an investigation of advantages and disadvantages of value-based intra-group conflict", International Journal of Conflict Management, Vol. 5, No. 3, pp. 223-8.
27. Jehn, K.A. (1995), "A multimethod examination of the benefits and detriments of intragroup conflict", Administrative Science Quarterly, Vol. 40 No. 2, pp. 256-82.
28. Jehn, K.A. (1997), "A qualitative analysis of conflict types and dimensions in organizational groups", Administrative Science Quarterly, Vol. 42 No. 3, pp. 530-57.
29. Jehn, K.A., Northcraft, G.B. and Neale, M.A. (1999), "Why differences make a difference: a field study of diversity, conflict, and performance in workgroups", Administrative Science Quarterly, Vol. 44 No. 4, pp. 741-64.
30. Klein, C., DiazGranados, D., Salas, E., Le, H., Burke, C., Lyons, R. and Goodwin, G. (2009), "Does team building work?", Small Group Research, Vol. 40 No. 2, pp. 181-222.
31. Kozlowski, S.W.J. and Bell, B.S. (2003), "Work groups and teams in organizations", in Borman, W.C., Illgen, D.R. and Klimoski, R.J. (Eds), Handbook of Organizational Psychology: Industrial and Organizational Psychology, Vol. 12, Wiley, New York, NY, pp. 333-75.
32. Lovelace, K., Shapiro, D.L. and Weingart, L.R. (2001), "Maximizing cross-functional new product team innovativeness and constraint adherence: a conflict communications perspective", Academy of Management Journal, Vol. 44 No. 4, pp. 779-93.
33. Maznevski, M.L., DiStefano, J.J., Gomez, C.B., Noorderhaven, N.G. and Wu, P. (2002), "Cultural dimensions at the individual level of analysis: the cultural orientations framework", International Journal of Cross Cultural Management, Vol. 2 No. 3, pp. 275-95.
34. Neter, J., Kutner, M.H., Nachtsheim, C.J. and Wasserman, W. (1996), Applied Linear Statistical Models, 4th ed., Irwin, Chicago, IL.
35. Parayitam, S. and Dooley, R. (2007), "The relationship between conflict and decision outcomes: moderating effects of cognitive- and affect-based trust in strategic decision-making teams", International Journal of Conflict Management, Vol. 18 No. 1, pp. 42-73.
36. Sanchez-Burks, J., Nisbett, R.E. and Ybarra, O. (2000), "Cultural styles, relational schemas and prejudice against outgroups", Journal of Personality and Social Psychology, Vol. 79 No. 2, pp. 174-89.
37. Sargent, L., Allen, B., Frahm, J. and Morris, G. (2009), "Enhancing the experience of student teams in large classes: training teaching assistants to be coaches", Journal of Management Education, Vol. 33 No. 5, pp. 526-50.
38. Sniezek, J.A. (1992), "Groups under uncertainty: an examination of confidence in group decision making", Organizational Behavior and Human Decision Processes, Vol. 52 No. 1, pp. 124-55.
39. Stephens, G.K. and Greer, C.R. (1995), "Doing business in Mexico: understanding cultural differences", Organizational Dynamics, Vol. 24 No. 1, pp. 39-55.
40. Thibaut, J. and Kelley, H.H. (1959), Social Psychology of Groups, Jossey-Bass, New York, NY.
41. Tjosvold, D. and Deemer, D.K. (1980), "Effects of controversy within a cooperative or competitive context on organizational decision making", Journal of Applied Psychology, Vol. 65 No. 5, p. 590.
42. Triandis, H.C. (1994), Culture and Social Behavior, McGraw-Hill, New York, NY.
43. Wageman, R. (2001), "How leaders foster self-managing team effectiveness: design choices versus hands-on coaching", Organization Science, Vol. 12 No. 5, pp. 559-77.
44. Watson, W.E., Johnson, L. and Merritt, D. (1998), "Team orientation, self orientation, and diversity in task groups: their connection to team performance over time", The Journal of Group & Organization Management, Vol. 23 No. 2, pp. 161-88.
45. Watson, W.E., Michaelsen, L.K. and Sharp, W. (1991), "Member competence, group interaction, and group decision-making: a longitudinal study", Journal of Applied Psychology, Vol. 76, No. 3, pp. 803-10.
46. Watson, W.E., Cooper, D., Torres, M. and Boyd, N.G. (2008), "Team processes, team conflict, team outcomes, and gender: an examination of US and Mexican learning teams", International Journal of Intercultural Relations, Vol. 32 No. 6, pp. 524-37.
47. Yang, J. and Mossholder, K.W. (2004), "Decoupling task and relationship conflict: the role of intragroup emotional processing", Journal of Organizational Behavior, Vol. 25 No. 5, pp. 589-605.
48. Aiken, L.S. and West, S.G. (1991), Multiple Regression: Testing and Interpreting Interactions, Sage, Newbury Park, CA.
49. Yuki, M. (2003), "Intergroup comparison versus intragroup relationships: A cross-cultural examination of social identity theory in North American and East Asian cultural contexts", Social Psychology Quarterly, Vol. 66 No. 2, pp. 166-83.