Beneath the glass ceiling: Explaining gendered role segmentation in call centres

Human Relations

Volumn 64, Issue 10, 2011, Pages 1291-1319

  Scholarios, Dora ^a   Taylor, Phil ^b  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^b UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

call centres; careers; gender; gender in organizations; glass ceiling

Indexed keywords

EID: 80053018591     PISSN: 00187267     EISSN: 1741282X     Source Type: Journal    
DOI: 10.1177/0018726711416265     Document Type: Article

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