'Full of sound and fury, signifying nothing': Interrogating new skill concepts in service work - the view from two UK call centres

Work, Employment and Society

Volumn 23, Issue 4, 2009, Pages 617-634

  Lloyd, Caroline ^a   Payne, Jonathan ^a  

^a CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

Articulation work; Call centres; Emotion work; Skill

Indexed keywords

EID: 72749119030     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/0950017009344863     Document Type: Article

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