The moderating role of cognitive control deficits in the link from emotional dissonance to burnout symptoms and absenteeism

Journal of Occupational Health Psychology

Volumn 16, Issue 3, 2011, Pages 313-330

  Diestel, Stefan ^a   Schmidt, Klaus Helmut ^a  

^a TU DORTMUND UNIVERSITY   (Germany)

Author keywords

Absenteeism; Burnout; Cognitive control deficits; Emotional dissonance; Emotional labor

Indexed keywords

ABSENTEEISM; ADULT; ARTICLE; BURNOUT; COGNITIVE DEFECT; CORRELATION ANALYSIS; DEPERSONALIZATION; EMOTIONAL DISSONANCE; EMOTIONAL STRESS; EMOTIONALITY; EXECUTIVE FUNCTION; FACTORIAL ANALYSIS; FEMALE; GERMANY; HUMAN; HYPOTHESIS; INTERNAL CONSISTENCY; MALE; PREDICTOR VARIABLE; PRIORITY JOURNAL; QUESTIONNAIRE; STRUCTURAL EQUATION MODELING;

ABSENTEEISM; ADOLESCENT; ADULT; BURNOUT, PROFESSIONAL; CROSS-SECTIONAL STUDIES; EMOTIONS; EXECUTIVE FUNCTION; FACTOR ANALYSIS, STATISTICAL; FEMALE; GERMANY; HUMANS; LONGITUDINAL STUDIES; MALE; MIDDLE AGED; PSYCHOLOGICAL TESTS; QUESTIONNAIRES; WORKPLACE; YOUNG ADULT;

EID: 79960354792     PISSN: 10768998     EISSN: 19391307     Source Type: Journal    
DOI: 10.1037/a0022934     Document Type: Article

References (99)

1. Abraham R. Emotional dissonance in organizations: Antecedents, consequences and moderators. Genetic, Social, and General Psychology Monographs 1998, 124:229-246.
2. Aiken L.S., West S.G. Multiple regression: Testing and interpreting interactions 1991, Sage, Newbury Park, CA.
3. Barnett R.C., Gareis K.C., Brennan R.T. Fit as a mediator of the relationship between work hours and burnout. Journal of Occupational Health Psychology 1999, 4:307-317.
4. Baumeister R.F., Gailliot M., DeWall C.N., Oaten M. Self-regulation and personality: How interventions increase regulatory success, and how depletion moderates the effects of traits on behavior. Journal of Personality 2006, 74:1773-1801.
5. Bridger R.S., Brasher K., Dew A., Sparshott K., Kilminster S. Job strain related to cognitive failure in naval personnel. Ergonomics 2010, 53:739-747.
6. Broadbent D.E., Cooper P.F., Fitzgerald P., Parkes K.R. The Cognitive Failures Questionnaire (CFQ) and its correlates. British Journal of Clinical Psychology 1982, 21:1-16.
7. Brotheridge, C. M., & Lee, R. T. (1998, August). On the dimensionality of emotional labour: Development and validation of an emotional labour scale. Paper presented at the first conference on Emotions and Organizational Life, San Diego, CA.
8. Büssing A., Perrar K.M. Die Messung von Burnout. Untersuchung einer Deutschen Fassung des Maslach Burnout Inventory (MBI-D) [The measurement of burnout. Examination of a German version of Maslach Burnout Inventory (MBI-D)]. Diagnostica 1992, 38:328-353.
9. Cascio W.F. Changes in workers, work, and organizations. Handbook of Psychology: Industrial and Organizational Psychology 2003, 12:401-422. Wiley, Hoboken, NJ. C. Borman, D.R. Ilgen, R.J. Klimoski (Eds.).
10. Cheung F.-Y., Tang C.S. The influence of emotional dissonance and resources at work on job burnout among Chinese human service employees. International Journal of Stress Management 2007, 14:72-87.
11. Clegg C.W. Psychology of employee lateness, absence, and turnover: A methodological critique and an empirical study. Journal of Applied Psychology 1983, 68:88-101.
12. Darr W., Johns G. Work strain, health, and absenteeism: A meta-analysis. Journal of Occupational Health Psychology 2008, 13:293-318.
13. de Croon E.M., Sluiter J.K., Frings-Dresen M.H.W. Need for recovery after work predicts sickness absence: A 2-year prospective cohort study in truck drivers. Journal of Psychosomatic Research 2003, 55:331-339.
14. de Jonge J., Dormann C. Stressors, resources, and strain at work: A longitudinal test of the triple-match principle. Journal of Applied Psychology 2006, 6:1359-1374.
15. de Jonge J., Le Blanc P.M., Peeters M.C.W., Noordam H. Emotional job demands and the role of matching job resources: A cross-sectional survey study among health care workers. International Journal of Nursing Studies 2008, 45:1460-1469.
16. de Lange A.H., Kompier M.A.J., Taris T., Geurts S.E., Beckers D.G.J., Houtman I.D., Bongers P.M. A hard day's night: A longitudinal study on the relationships among job demands and job control, sleep quality and fatigue. Journal of Sleep Research 2009, 18:374-383.
17. Diefendorff J.M., Gosserand R.H. Understanding the emotional labor process: A control theory perspective. Journal of Organizational Behavior 2003, 24:945-959.
18. Diestel S., Schmidt K.-H. Mediator and moderator effects of demands on self-control in the relationship between work load and indicators of job strain. Work & Stress 2009, 23:60-79.
19. Diestel S., Schmidt K.-H. Costs of simultaneous coping with emotional dissonance and self-control demands at work: Results from two German samples. Journal of Applied Psychology 2010, Advance online publication. doi: 10.1037/a0022134.
20. Diestel S., Schmidt K.-H. Direct and interaction effects among the dimensions of the Maslach Burnout Inventory: Results from two German longitudinal samples. International Journal of Stress Management 2010, 17:159-180.
21. Dimitruk P., Schermelleh-Engel K., Kelava A., Moosbrugger H. Challenges in non-linear Structural Equation Modeling. Methodology 2007, 3:100-114.
22. Dormann C., Zapf D. Social stressors at work, irritation, and depressive symptoms: Accounting for unmeasured third variables in a multi-wave study. Journal of Occupational and Organizational Psychology 2002, 75:33-58.
23. Dormann C., Zapf D., Isic A. Emotionale Arbeitsanforderungen und ihre Konsequenzen bei Call Center-Arbeitsplätzen [Emotional requirements at work and their consequences for call-center jobs]. Zeitschrift für Arbeits- und Organisationspsychologie 2002, 46:201-215.
24. Dormann C., Zapf D., Perels F. Quer- und Längsschnittstudien in der Arbeitspsychologie [Cross-sectional and longitudinal studies in work psychology]. Arbeitspsychologie &- Enzyklopädie der Psychologie [Work Psychology-Encyclopedia of Psychology], Band D III 1 2010, 923-1001. Hogrefe, Goettingen, Germany. U. Kleinbeck, K.-H. Schmidt (Eds.).
25. Edwards J.R. A cybernetic theory of stress, coping, and wellbeing in organizations. Academy of Management Review 1992, 17:238-274.
26. French J.R.P., Caplan R.D., Harrison R.V. The mechanisms of job stress and strain 1982, Wiley, London, United Kingdom.
27. Friedman N.P., Miyake A. The relations among inhibition and interference control Functions: A Latent-Variable Analysis. Journal of Experimental Psychology: General 2004, 133:101-135.
28. Geurts S.A., Buunk B.P., Schaufeli W.B. Health complaints, social comparison, and absenteeism. Work & Stress 1994, 8:230-234.
29. Giardini A., Frese M. Reducing the negative effects of emotion work in service occupations: Emotional competence as a psychological resource. Journal of Occupational Health Psychology 2006, 11:63-75.
30. González-Morales M.G., Rodríguez I., Peiro J.M. A longitudinal study of coping and gender in a female-dominated occupation: Predicting teachers' burnout. Journal of Occupational Health Psychology 2010, 51:29-44.
31. Gross J.J. The emerging field of emotion regulation: An integrative review. Review of General Psychology 1998, 2:271-299.
32. Gross J.J. Handbook of emotion regulation 2007, Guilford Press, New York, NY.
33. Gross J.J., Levenson R.M. Hiding feelings: The acute effect of inhibiting negative and positive emotions. Journal of Abnormal Psychology 1997, 106:95-103.
34. Hacker W., Richter P. Psychische Regulation von Arbeitstätigkeiten - Ein Konzept in Entwicklung [Psychic regulation of work activities - A developing concept]. Das Bild der Arbeit 1990, 125-142. Huber, Bern, Switzerland. F. Frei, I. Udris (Eds.).
35. Hammer T.H., Landau J. Methodological issues in the use of absence data. Journal of Applied Psychology 1981, 66:574-581.
36. Hausknecht J.P., Hiller N.J., Vance R.J. Work-unit absenteeism: Effects of satisfaction, commitment, labor market conditions, and time. Academy of Management Journal 2008, 81:1223-1245.
37. Heuven E., Bakker A.B., Schaufeli W.B., Huisman N. The role of self-efficacy in performing emotion work. Journal of Vocational Behavior 2006, 69:222-235.
38. Hinson J.M., Jameson T.L., Whitney P. Impulsive decision making and working memory. Journal of Experimental Psychology: Learning, Memory, and Cognition 2003, 29:298-306.
39. Hobfoll S.E. Conservation of resources - A new attempt at conceptualizing stress. American Psychologist 1989, 44:513-524.
40. Hobfoll S.E., Freedy J. Conservation of resources: A general stress theory applied to burnout. Professional burnout: Recent developments in theory and research 1993, 115-129. Hemisphere, New York, NY. W.B. Schaufeli, C. Maslach, T. Marek (Eds.).
41. Hochschild A.R. The managed heart 1983, University of California Press, Berkeley, CA.
42. Hofmann W., Gschwendner T., Friese M., Wiers R.W., Schmitt M. Working memory capacity and self-regulatory behavior: Toward an individual differences perspective on behavior determination by automatic versus controlled processes. Journal of Personality and Social Psychology 2008, 95:962-977.
43. Johns G. Contemporary research on absence from work: Correlates, causes and consequences. International Review of Industrial and Organizational Psychology 1997, 12:115-174.
44. Johns G. Absenteeism and mental health. Handbook of mental health in the workplace 2002, 437-455. Sage, Thousand Oaks, CA. J.C. Thomas, M. Hersen (Eds.).
45. Johns G. Absenteeism or presenteeism? Attendance dynamics and employee well-being. The Oxford handbook of organizational well-being 2009, 7-30. Oxford University Press, Oxford, United Kingdom. S. Cartwright, C.L. Cooper (Eds.).
46. Judge T.A., Woolf E.F., Hurst C. Is emotional labor more difficult for some than for others? A multilevel, experience-sampling study. Personnel Psychology 2009, 62:57-88.
47. Kane M.J., Engle R.W. Working-memory capacity and the control of attention: The contributions of goal neglect, response competition, and task set to Stroop interference. Journal of Experimental Psychology: General 2003, 132:47-70.
48. Kehr H.M. Integrating implicit motives, explicit motives, and perceived abilities: The compensatory model of work motivation and volition. Academy of Management Review 2004, 29:479-499.
49. Kelava A., Moosbrugger H., Dimitruk P., Schermelleh-Engel K. Multicollinearity and missing constraints: A comparison of three approaches for the analysis of latent nonlinear effects. Methodology 2008, 4:51-66.
50. Klein A., Moosbrugger H. Maximum likelihood estimation of latent interaction effects with the LMS method. Psychometrika 2000, 65:457-474.
51. Larson G.E., Alderton D.L., Neideffer M., Underhill E. Further evidence on dimensionality and correlates of the Cognitive Failures Questionnaire. British Journal of Psychology 1997, 88:29-38.
52. Lewig A., Dollard M.F. Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers. European Journal of Work and Organizational Psychology 2003, 12:366-392.
53. Little T.D., Cunningham W.A., Shahar G., Widaman K.F. To parcel or not to parcel: Exploring the question, weighting the merits. Structural Equation Modeling 2002, 9:151-173.
54. Maslach C., Jackson S.E. Maslach Burnout Inventory 1986, Consulting Psychologist Press, Palo Alto, CA. 2nd ed.
55. Maslach C., Schaufeli W.B., Leiter M.P. Job burnout. Annual Review Psychology 2001, 52:397-422.
56. Matthews G., Coyle K., Craig A. Multiple factors of cognitive failure and their relationship with stress vulnerability. Journal of Psychopathology and Behavioral Assessment 1990, 12:49-65.
57. McVay J.C., Kane M.J. Conducting the train of thought: Working memory capacity, goal neglect, and mind wandering in an executive-control task. Journal of Experimental Psychology: Learning, Memory, and Cognition 2009, 35:196-204.
58. Morris J.A., Feldman D.C. The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review 1996, 21:986-1010.
59. Muraven M., Baumeister R.F. Self-regulation and depletion of limited resources: Does self-control resemble a muscle?. Psychological Bulletin 2000, 126:247-259.
60. Muraven M., Baumeister R.F., Tice D.M. Longitudinal improvement of self-regulation through practice: Building self-control strength through repeated exercise. Journal of Social Psychology 1999, 139:446-457.
61. Muthén L.K., Muthén B.O. Mplus User's Guide 2007, Muthén & Muthén, Los Angeles, CA. 5th ed.
62. Neubach B., Schmidt K.-H. Gütekriterien einer deutschen Fassung des Maslach Burnout Inventory (MBI-D) - eine Replikationsstudie bei Altenpflegekräften [Psychometric properties and validity of a German version of the Maslach Burnout Inventory (MBI-D) - A replication study among professionals caring for the elderly]. Zeitschrift für Arbeits- und Organisationspsychologie 2000, 44:140-156.
63. Neubach B., Schmidt K.-H. Selbstkontrolle als Arbeitsanforderung - Rekonzeptualisierung und Validierung eines Messinstruments [Self-control as a job demand - development and validation of a measurement instrument]. Zeitschrift für Arbeits- und Organisationspsychologie 2006, 50:103-109.
64. Oaten M., Cheng K. Academic examination stress impairs self-control. Journal of Social and Clinical Psychology 2005, 24:254-279.
65. Oaten M., Cheng K. Improved self-control: The benefits of a regular program of academic study. Basic and Applied Social Psychology 2006, 28:1-16.
66. Ohly S., Sonnentag S., Niessen C., Zapf D. Diary studies in organizational research: An introduction and some practical recommendations. Journal of Personnel Psychology 2010, 9:79-93.
67. Podsakoff P.M., MacKenzie S.B., Podsakoff N.P., Lee J.Y. Common method bias in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology 2003, 88:879-903.
68. Rast P., Zimprich D., Van Boxtel M., Jolles J. Factor structure and measurement invariance of the Cognitive Failures Questionnaire across the adult life span. Assessment 2009, 16:145-158.
69. Richards J.M., Gross J.J. Emotion regulation and memory: The cognitive costs of keeping one's cool. Personality and Social Psychology 2000, 25:410-424.
70. Robinson J.L., Demaree H.A. Physiological and cognitive effects of expressive dissonance. Brain and Cognition 2007, 63:70-78.
71. Schaufeli W.B., Buunk B.P. Burnout: An overview of 25 years of research and theorizing. The handbook of work and health psychology 2003, 383-425. Wiley, New York, NY. M.J. Schabracq (Ed.).
72. Schmeichel B.J. Attention control, memory updating, and emotion regulation temporarily reduce the capacity for executive control. Journal of Experimental Psychology: General 2007, 136:241-255.
73. Schmeichel B.J., Vohs K.D., Baumeister R.F. Ego depletion and intelligent performance: Role of the self in logical reasoning and other information processing. Journal of Personality and Social Psychology 2003, 85:33-46.
74. Schmeichel B.J., Volokhov R., Demaree H.A. Working memory capacity and the self-regulation of emotional expression and experience. Journal of Personality and Social Psychology 2008, 95:1526-1540.
75. Schmidt K.-H. Organisationales und individuelles Abwesenheitsverhalten: Eine Cross-Level Studie [Organisational and individual absence behavior: A cross- level study]. Zeitschrift für Arbeits- und Organisationspsychologie 2002, 32:69-77.
76. Schmidt K.-H. The relation of goal incongruence and self-control demands to indicators of job strain among elderly care nursing staff: A cross-sectional survey study combined with longitudinally assessed absence measures. International Journal of Nursing Studies 2010, 47:855-863.
77. Schmidt K.-H., Neubach B. Haupt- und Interaktionseffekte von Selbstkontrollanforderungen und Kontrolldefiziten auf Indikatoren der Arbeitsbeanspruchung [Main and moderating effects of self-control demands and control deficits on indicators of job strain]. Zeitschrift für Arbeitswissenschaften 2006, 60:37-46.
78. Schmidt K.-H., Neubach B. Self-control demands: A source of stress at work. International Journal of Stress Management 2007, 14:398-416.
79. Shirom A., Melamed S., Toker S., Berliner S., Shapira I. Burnout, mental and physical health: A review of the evidence and a proposed explanatory model. International Review of Industrial and Organizational Psychology 2005, 20:269-309.
80. Sonnentag S., Binnewies C., Mojza E.J. "Did you have a nice evening?" A day-level study on recovery experiences, sleep, and affect. Journal of Applied Psychology 2008, 93:674-684.
81. Sonnentag S., Kuttler I., Fritz C. Job stressors, emotional exhaustion, and need for recovery: A multi-source study on the benefits of psychological detachment. Journal of Vocational Behavior 2010, 76:335-365.
82. Spector P.E., Zapf D., Chen P.Y., Frese M. Why negative affectivity should not be controlled in job stress research: Don't throw out the baby with the bath water. Journal of Organizational Behavior 2000, 21:79-95.
83. Staw B.M., Oldham G.R. Reconsidering our dependent variables: A critique and empirical study. Academy of Management Journal 1978, 21:539-559.
84. Tang T.L.-P., Hammontree M.L. The effects of hardiness, police stress, and life stress on police officers' illness and absenteeism. Public Personnel Management 1992, 21:493-510.
85. Tice D.M., Bratslavsky E. Giving in to feel good: The place of emotion regulation in the context of general self-control. Psychological Inquiry 2000, 11:149-159.
86. Tourigny L., Baba V.V., Lituchy T.R. Job burnout among airline employees in Japan: A study of the buffering effects of absence and supervisory support. International Journal of Cross Cultural Management 2005, 5:67-85.
87. van der Linden D., Keijsers G.J.P., Eling P., van Schaijk R. Work-related stress and attention to action: An initial study on burnout and executive control. Work & Stress 2005, 19:1-14.
88. Vom Hofe A., Mainemarre G., Vannier L. Sensitivity to everyday failures and cognitive inhibition: Are they related?. European Review of Applied Psychology 1998, 48:9-55.
89. Wallace J.C. Confirmatory factor analysis of the cognitive failures questionnaire: Evidence for dimensionality and construct validity. Personality and Individual Differences 2004, 37:307-324.
90. Wallace J.C., Kass S.J., Stanny C.J. The cognitive failures questionnaire revisited: Dimensions and correlates. The Journal of General Psychology 2002, 129:238-256.
91. Wallace J.C., Vodanovich S.J. Can accidents and industrial mishaps be predicted? Further investigation into the relationship between cognitive failure and reports of accidents. Journal of Business and Psychology 2003, 17:503-514.
92. Wallace J.C., Vodanovich S.J., Restino B.M. Predicting cognitive failures from boredom proneness and daytime sleepiness scores: An investigation within military and undergraduate samples. Personality and Individual Differences 2003, 34:635-644.
93. Watson D., Pennebaker J.W., Folger R. Beyond negative affectivity: Measuring stress and satisfaction in the workplace. Journal of Organizational Behavior Management 1987, 8:141-157.
94. Wegge J., Schmidt K.-H., Parkes C., Van Dick R. 'Taking a sickie': Job satisfaction and job involvement as interactive predictors of absenteeism in a public organization. Journal of Occupational & Organizational Psychology 2007, 80:77-89.
95. Wegge J., Van Dick R., von Bernstoff C. Emotional dissonance in call centre work. Journal of Managerial Psychology 2010, 25:596-619.
96. Wilhelm O., Witthöft M., Schipolowksi S. Self-reported cognitive failures: Competing measurement models and self-report correlates. Journal of Individual Differences 2010, 31:1-14.
97. Zapf D., Holz M. On the positive and negative effects of emotion work in organizations. European Journal of Work and Organizational Psychology 2006, 15:1-28.
98. Zapf D., Seifert C., Schmutte B., Mertini H., Holz M. Emotion work and job stressors and their effects on burnout. Psychology and Health 2001, 16:527-545.
99. Zapf D., Vogt C., Seifert C., Mertini H., Isic A. Emotion work as a source of stress: The concept and development of an instrument. European Journal of Work and Organizational Psychology 1999, 8:371-400.