Emotional dissonance in call centre work

Journal of Managerial Psychology

Volumn 25, Issue 6, 2010, Pages 596-619

  Wegge, Jürgen ^a   van Dick, Rolf ^b   von Bernstorff, Christiane ^c  

^a DRESDEN UNIVERSITY OF TECHNOLOGY   (Germany)

^b GOETHE UNIVERSITY   (Germany)

^c TU DORTMUND UNIVERSITY   (Germany)

Author keywords

Call centres; Emotional dissonance; Motivation (psychology); Personal health

Indexed keywords

EID: 77955880871     PISSN: 02683946     EISSN: None     Source Type: Journal    
DOI: 10.1108/02683941011056950     Document Type: Article

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