Six Sigma for services: A service quality framework

International Journal of Productivity and Quality Management

Volumn 7, Issue 4, 2011, Pages 463-483

  Neves, Joao S ^a   Nakhai, Behnam ^b  

^a The College of New Jersey   (United States)

^b MILLERSVILLE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Define measure analyse improve control; DMAIC; Service CTQ; Service quality; Service quality function deployment; Services; Six Sigma

Indexed keywords

EID: 79958147392     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2011.040544     Document Type: Article

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