Relationships among interpersonal conflict, requirements uncertainty, and software project performance

International Journal of Project Management

Volumn 29, Issue 5, 2011, Pages 547-556

  Liu, Julie Yu Chih ^a   Chen, Hun Gee ^b   Chen, Charlie C ^c   Sheu, Tsong Shin ^d  

^a YUAN ZE UNIVERSITY   (Taiwan)

^b NATIONAL TAIWAN UNIVERSITY   (Taiwan)

^c APPALACHIAN STATE UNIVERSITY   (United States)

^d NAN KAI UNIVERSITY OF TECHNOLOGY   (Taiwan)

Author keywords

Conflict; Information systems development; Project performance; Requirements uncertainty

Indexed keywords

CONFLICT; CONFLICT MANAGEMENT; EXPLANATORY POWER; INFORMATION SYSTEMS DEVELOPMENT; PROJECT PERFORMANCE; PROJECT SUCCESS; REQUIREMENTS UNCERTAINTY; SOFTWARE PROJECT; USER REQUIREMENTS;

INFORMATION SYSTEMS;

INFORMATION MANAGEMENT;

INFORMATION SYSTEM; LITERATURE REVIEW; PROJECT MANAGEMENT; UNCERTAINTY ANALYSIS;

EID: 79955944292     PISSN: 02637863     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijproman.2010.04.007     Document Type: Article

References (67)

1. Abraham R. Emotional dissonance in organizations: antecedents, consequences, and moderators. Genetic, Social, and General Psychology Monographs 1998, 124(2):229-246.
2. Armstrong J.S., Overton T.S. Estimating non-response bias in mail surveys. Journal of Marketing Research 1977, 14:396-402.
3. Argote L. Input uncertainty and organizational coordination in hospital emergency units. Administrative Science Quarterly 1982, 27:420-434.
4. Bagozzi R.P., Yi Y., Philips L. Assessing construct validity in organizational research. Administrative Science Quarterly 1991, 36:421-436.
5. Barki H., Hartwick J. Interpersonal conflict and its management in information system development. MIS Quarterly 2001, 25:195-228.
6. Beck P., Jiang J.J., Klein G. Prototyping mediators to project performance: learning and interaction. The Journal of Systems and Software 2006, 79:1025-1035.
7. Berkeley D., Hoog R.D., Humphreys P. Software Development Project Management: Process and Support: Ellis Horwood 1990.
8. Callan V.J. Individual and organizational strategies for coping with organizational change. Work and Stress 1993, 7:63-75.
9. Chatman J., Flynn F. The influence of demographic composition on the emergence and consequences of cooperative norms in groups. Academy of Management Journal 2001, 44:956-974.
10. Chin W.W. The partial least squares approach for structural equation modeling. Modern Methods for Business Research 1998, 295-336. Erlbaum, Mahwah, NJ. G.A. Marcoulides (Ed.).
11. Chiocchio F., Essiembre H. Cohesion and performance: a meta-analytic review of disparities between project teams, production teams, and service teams. Small Group Research 2009, 40:382-420.
12. De Dreu C.K.W., Weingart L.R. Task versus relationship conflict, team performance, and team member satisfaction: a meta-analysis. The Journal of Applied Psychology 2003, 88:741-749.
13. Denning P.J. The choice uncertainty principle. Communications of the ACM 2007, 50:9-14.
14. Dess G.G., Beard D.W. Dimensions of organizational task environments. Administrative Science Quarterly 1984, 29:52-73.
15. Eva M. Requirements acquisition for rapid applications development. Information Management 2001, 39:101-107.
16. Fazlollahi B., Tanniru M.R. Selecting a requirement determination methodology - contingency model approach revisited. Information Management 1991, 21:291-303.
17. Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 1981, 18:39-50.
18. Frazier P.A., Barron K.E., Tix A.P. Testing moderator and mediator effects in counseling psychology research. Journal of Counseling Psychology 2004, 51:115-134.
19. Gorschek T., Svahnberg M., Borg A., Loconsole A., Sandahl K. A controlled empirical evaluation of a requirements abstraction model. Information and Software Technology 2007, 49:790-805.
20. Hair J.F., Black W.C., Babin B.J., Anderson R.E., Tatham R.L. Multivariate Data Analysis 2006, Prentice-Hall, Upper Saddle River, NJ. 6th ed.
21. Hambrick D.C. Top management group: a conceptual integration and reconsideration of the team label. Research in Organizational Behavior 1994, 16:171-214.
22. Hatch M.J. Organization Theory: Modern, Symbolic, and Postmodern Perspective 1997, Oxford University Press, London, UK.
23. Henderson J.C., Lee S. Managing I/S design teams: a control theories perspective. Management Science 1992, 38:757-777.
24. Hulland J. Use of partial least squares (PLS) in strategic management research: a review of four recent studies. Strategic Management Journal 1999, 20:195-204.
25. Jehn K.A., Bendersky C. Intragroup conflict in organizations: a contingency perspective on the conflict-outcome relationship. Research in Organizational Behavior 2003, 25:187-242.
26. Jiang J.J., Klein G., Wu S.P.J., Liang T.P. The relation of requirements uncertainty and stakeholder perception gaps to project management performance. The Journal of Systems and Software 2009, 82:801-808.
27. Kankanhalli A., Tan B.C.Y., Wei K.K. Conflict and performance in global virtual teams. Journal of Management Information Systems 2007, 23:237-274.
28. Kappelman L.A., McKeeman R., Zhang L. Early warning signs of IT project failure: the dominant dozen. EDPACS 2007, 35:1-10.
29. Kumar R. Affect, cognition and decision making in negotiation: a conceptual integration. Managing Conflict: An Integrative Approach 1989, 185-194. Praeger, New York. M.A. Rahim (Ed.).
30. Lesca N., Caron-Fasan M. Strategic scanning project failure and abandonment factors: lessons learned. European Journal of Information Systems 2008, 17:371-386.
31. Lee G., Xia W. The ability of information systems development project teams to respond to business and technology changes: a study of flexibility measures. European Journal of Information Systems 2005, 14:75-92.
32. Leifer R., Lee S., Durgee J. Deep structures: real information requirements determination. Information Management 1994, 27:275-285.
33. Leung A.S.M. Interpersonal conflict and resolution strategies: an examination of Hong Kong employees. Team Performance Management 2008, 14:165-178.
34. Lewis J. Fundamentals of Project Management 1995, Amacom Books.
35. Li J., Hambrick D.C. Factional groups: a new vantage on demographic faultlines, conflict, and disintegration in work teams. Academy of Management Journal 2005, 48:794-813.
36. MacKinnon D.P., Lockwood C.M., Hoffman J.M., West S.G., Sheets V. A comparison of methods to test the significance of the mediated effect. Psychological Methods 2002, 7:83-104.
37. Maguire S., Redman T. The role of human resource management in information systems development. Management Decision 2007, 45:252-264.
38. Marble R.P. A system implementation study: management commitment to project management. Information & Management 2003, 41:111-123.
39. Marcoulides G.A., Saunders C. PLS: a silver bullet? A commentary on sample size issues in PLS modeling. MIS Quarterly 2006, 30:3-9.
40. Martin N.L., Pearson J.M., Furumo K. Is project management: size, practices and the project management office. Journal of Computer Information Systems 2007, 47:52-60.
41. McFarlan F.W. Portfolio approach to information systems. Harvard Business Review 1981, 59:142-150.
42. McLeod R., Rogers J.C. Marketing information systems: their status in fortune 500 companies. Journal of Management Information Systems 1985, 1:57-75.
43. McManus J., Wood-Harper T. Understanding the sources of information systems project failure. Management Services 2007, 51:38-43.
44. Messick S. Test validity and the ethics of assessment. The American Psychologist 1980, 35:1012-1027.
45. Moynihan T. Coping with requirement-uncertainty: the theories-of-action of experienced IS/software project managers. The Journal of Systems and Software 2000, 53:99-109.
46. Nidumolu S.R. The effect of coordination and uncertainty on software project performance: residual performance risks as an intervening variable. Information Systems Research 1995, 6:191-219.
47. Nidumolu S.R. Standardization, requirements uncertainty and software project performance. Information Management 1996, 31:135-150.
48. Pan S.L., Pan G.S., Newman M., Flynn D. Escalation and de-escalation of commitment to information systems projects: insights from a project evaluation model. European Journal of Operational Research 2006, 173:1139-1160.
49. Pelled L.H., Eisenhardt K.M., Xin K.R. Exploring the black box: an analysis of work group diversity, conflict, and performance. Administrative Science Quarterly 1999, 44:1-28.
50. Podsakoff P.M., MacKenzie S.B., Lee J.Y., Podsakoff N.P. Common method biases in behavioral research: a critical review of the literature and recommended remedies. The Journal of Applied Psychology 2003, 88:879-903.
51. Pondy L.R. Organizational conflict: concepts and models. Administrative Science Quarterly 1967, 12:296-320.
52. Rafla T., Robillard P.N., Desmarais M. A method to elicit architecturally sensitive usability requirements: its integration into a software development process. Software Quality Journal 2007, 15:117-133.
53. Robey D., Farrow D.L. User involvement in information system development: a conflict model and empirical test. Management Science 1982, 28:73-85.
54. Robey D., Farrow D.L. Group process and conflict in system development: a conflict model and empirical test. Management Science 1989, 35:1172-1191.
55. Robey D., Smith L.A., Vijayasarathy L.R. Perceptions of conflict and success in information system development projects. Journal of Management Information System 1993, 10:123-139.
56. Robinson O., Griffiths A. Coping with the stress of transformational change in a government department. The Journal of Applied Behavioral Science 2005, 41:204-221.
57. Sanford C., Bhattacherjee A. IT implementation in a developing country municipality: a sociocognitive analysis. Journal of Global Information Management 2007, 15:20-42.
58. Scott W.R. Organizations: Rational, Natural, and Open Systems 2003, Prentice-Hall, Upper Saddle River, NJ.
59. Sherif K., Zmud R.W., Browne G.J. Managing peer-to-peer conflicts in disruptive information technology innovations: the case of software reuse. MIS Quarterly 2006, 30:339-356.
60. Sivo S.A., Saunders C., Chang Q., Jiang J.J. How low should you go? Low response rates and the validity of inferences in is research using surveys. Journal of the Association for Information Systems 2006, 7:351-414.
61. Smith K.G., Smith K.A., Olian J.D., Sims H.P., O'Bannon D.P., Scully J. Top management team demography and process: the role of social integration and communication. Administrative Science Quarterly 1994, 39:412-438.
62. Sommerville I. Software Engineering 2006, Addison Wesley. 8th edition.
63. Stork D., Sapienza A.M. Uncertainty and equivocality in projects: managing their implications for the project team. Engineering Management Journal 1995, 7:33-38.
64. Taiwan Medium and Small Business Administration White Paper Book: Small and Medium Enterprises in Taiwan 1995, Taiwan Medium and Small Business Administration, Ministry of Economic Affairs, Taipei, Taiwan.
65. Tichy L., Bascom T. The business end of it project failure. Mortgage Banking 2008, 68:28-35.
66. Tjosvold D. Cooperative and competitive goal approach to conflict: accomplishments and challenges. Applied Psychology: An International Review 1998, 47:285-342.
67. Wang E.T.G., Shih S., Jiang J.J., Klein G. The consistency among facilitating factors and ERP implementation success. Journal of Systems and Software 2008, 81:1609-1621.