메뉴 건너뛰기




Volumn 14, Issue 3-4, 2008, Pages 165-178

Interpersonal conflict and resolution strategies: An examination of Hong Kong employees

Author keywords

China; Collectivism; Conflict resolution; Interpersonal relations

Indexed keywords


EID: 46149121298     PISSN: 13527592     EISSN: None     Source Type: Journal    
DOI: 10.1108/13527590810883433     Document Type: Article
Times cited : (22)

References (41)
  • 2
    • 0033163769 scopus 로고    scopus 로고
    • "Tit for tat? The spiraling effect of incivility in the workplace"
    • Andersson, L.M. and Pearson, C.M. (1999), "Tit for tat? The spiraling effect of incivility in the workplace", Academy of Management Review, Vol. 24, pp. 452-71.
    • (1999) Academy of Management Review , vol.24 , pp. 452-471
    • Andersson, L.M.1    Pearson, C.M.2
  • 4
    • 84904874787 scopus 로고
    • "Perceived self-efficacy in cognitive development and functioning"
    • Bandura, A. (1993), "Perceived self-efficacy in cognitive development and functioning", Educational Psychologist, Vol. 28, pp. 117-48.
    • (1993) Educational Psychologist , vol.28 , pp. 117-148
    • Bandura, A.1
  • 5
    • 0024010002 scopus 로고
    • "Negative effects of destructive criticism: Impact on conflict, self-efficacy, and task performance"
    • Baron, R.A. (1988), "Negative effects of destructive criticism: impact on conflict, self-efficacy, and task performance", Journal of Applied Psychology, Vol. 73, pp. 199-207.
    • (1988) Journal of Applied Psychology , vol.73 , pp. 199-207
    • Baron, R.A.1
  • 6
    • 11344262986 scopus 로고    scopus 로고
    • "The Dean's disease: How the darker side of power manifests itself in the office of dean"
    • Bedeian, A.G. (2002), "The Dean's disease: How the darker side of power manifests itself in the office of dean", Academy of Management Learning and Education, Vol. 1, pp. 164-73.
    • (2002) Academy of Management Learning and Education , vol.1 , pp. 164-173
    • Bedeian, A.G.1
  • 7
    • 0037501727 scopus 로고    scopus 로고
    • "Interpersonal conflict and its management in information system development"
    • Berki, H. and Hartwick, J. (2001), "Interpersonal conflict and its management in information system development", MIS Quarterly, Vol. 25, pp. 195-228.
    • (2001) MIS Quarterly , vol.25 , pp. 195-228
    • Berki, H.1    Hartwick, J.2
  • 9
    • 0036332545 scopus 로고    scopus 로고
    • "Conflict style differences between individualists and collectivists"
    • Cai, D.A. and Fink, E.L. (2002), "Conflict style differences between individualists and collectivists", Communication Monographs, Vol. 691, pp. 67-81.
    • (2002) Communication Monographs , vol.691 , pp. 67-81
    • Cai, D.A.1    Fink, E.L.2
  • 10
    • 0032218717 scopus 로고    scopus 로고
    • "Being different yet feeling similar: The influence of demographic composition and organizational culture on work processes and outcomes"
    • Chatman, J.A., Polzer, J.T. and Neale, M.A. (1998), "Being different yet feeling similar: The influence of demographic composition and organizational culture on work processes and outcomes", Administrative Science Quarterly, Vol. 43, pp. 749-80.
    • (1998) Administrative Science Quarterly , vol.43 , pp. 749-780
    • Chatman, J.A.1    Polzer, J.T.2    Neale, M.A.3
  • 12
    • 0010894046 scopus 로고    scopus 로고
    • "Chinese personality and social change"
    • in Brosseau, M., Pepper, S. and Tsang, S.K. (Eds) University Press, Hong Kong
    • Cheung, F.M., Leung, K., Zhang, J., Song, W. and Xie, D. (1996), "Chinese personality and social change", in Brosseau, M., Pepper, S. and Tsang, S.K. (Eds), China Review, Chinese University Press, Hong Kong, pp. 343-66.
    • (1996) China Review , pp. 343-366
    • Cheung, F.M.1    Leung, K.2    Zhang, J.3    Song, W.4    Xie, D.5
  • 14
    • 0031287461 scopus 로고    scopus 로고
    • "Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society"
    • Farh, J.L., Earley, P.C. and Lin, S.C. (1997), "Impetus for action: a cultural analysis of justice and organizational citizenship behavior in Chinese society", Administrative Science Quarterly, Vol. 42, pp. 421-44.
    • (1997) Administrative Science Quarterly , vol.42 , pp. 421-444
    • Farh, J.L.1    Earley, P.C.2    Lin, S.C.3
  • 15
    • 0009948242 scopus 로고    scopus 로고
    • "Hong Kong at the end of the twentieth century: Management and labor change"
    • in Fosh, P., Chan, A., Chow, W., Chow, E., Snape, E. and Westwood, R. (Eds) Routledge, London
    • Fosh, P., Ng, C., Snape, E. and Westwood, R. (1999), "Hong Kong at the end of the twentieth century: Management and labor change", in Fosh, P., Chan, A., Chow, W., Chow, E., Snape, E. and Westwood, R. (Eds), Hong Kong Management and Labor, Routledge, London, pp. 3-24.
    • (1999) Hong Kong Management and Labor , pp. 3-24
    • Fosh, P.1    Ng, C.2    Snape, E.3    Westwood, R.4
  • 16
    • 0348116948 scopus 로고    scopus 로고
    • "What goes around comes around: The impact of personal conflict style on work conflict and stress"
    • Friedman, R.A., Tidd, S.T., Currall, S.C. and Tsai, J.C. (2000), "What goes around comes around: The impact of personal conflict style on work conflict and stress", International Journal of Conflict Management, Vol. 11, pp. 32-55.
    • (2000) International Journal of Conflict Management , vol.11 , pp. 32-55
    • Friedman, R.A.1    Tidd, S.T.2    Currall, S.C.3    Tsai, J.C.4
  • 21
    • 0031287459 scopus 로고    scopus 로고
    • "A qualitative analysis of conflict types and dimensions in organizational groups"
    • Jehn, K.A. (1997), "A qualitative analysis of conflict types and dimensions in organizational groups", Administrative Science Quarterly, Vol. 42, pp. 530-57.
    • (1997) Administrative Science Quarterly , vol.42 , pp. 530-557
    • Jehn, K.A.1
  • 23
    • 0000064233 scopus 로고
    • "The strength of strong ties: The importance of Philos in organizations"
    • in Nohria, N. and Eccles, R. (Eds) Harvard Business School Press, Boston, MA
    • Krackhardt, D. (1994), "The strength of strong ties: The importance of Philos in organizations", in Nohria, N. and Eccles, R. (Eds), Networks and Organizations: Structure, Form and Action, Harvard Business School Press, Boston, MA, pp. 216-39.
    • (1994) Networks and Organizations: Structure, Form and Action , pp. 216-239
    • Krackhardt, D.1
  • 25
    • 0011683579 scopus 로고    scopus 로고
    • "Gender differences in guanxi behaviors: An examination of People's Republic of China state-owned enterprises"
    • Leung, A. (2000), "Gender differences in guanxi behaviors: An examination of People's Republic of China state-owned enterprises", International Review of Women and Leadership, Vol. 6, pp. 48-59.
    • (2000) International Review of Women and Leadership , vol.6 , pp. 48-59
    • Leung, A.1
  • 26
    • 46149102870 scopus 로고
    • "The meaning and experience of work"
    • in Westwood, R.I. (Ed.) Hong Kong, Longman, Hong Kong
    • Leung, K. (1992), "The meaning and experience of work", in Westwood, R.I. (Ed.), Organizational Behaviour: Southeast Asian Perspectives, Hong Kong, Longman, Hong Kong, pp. 341-61.
    • (1992) Organizational Behaviour: Southeast Asian Perspectives, Hong Kong , pp. 341-361
    • Leung, K.1
  • 27
    • 0012734441 scopus 로고    scopus 로고
    • "A dualistic model of harmony and its implications for conflict management in Asia"
    • Leung, K., Koch, P.T. and Lu, L. (2002), "A dualistic model of harmony and its implications for conflict management in Asia", Asia Pacific Journal of Management, Vol. 19, pp. 201-20.
    • (2002) Asia Pacific Journal of Management , vol.19 , pp. 201-220
    • Leung, K.1    Koch, P.T.2    Lu, L.3
  • 28
    • 0002546107 scopus 로고    scopus 로고
    • "Aggression in the workplace"
    • in Giacalone, R., Giacalone, A. and Greenberg, J. (Eds) Sage, Thousand Oaks, CA
    • Neuman, J.H. and Baron, R.A. (1997), "Aggression in the workplace", in Giacalone, R., Giacalone, A. and Greenberg, J. (Eds), Antisocial Behavior in Organizations, Sage, Thousand Oaks, CA, pp. 37-67.
    • (1997) Antisocial Behavior in Organizations , pp. 37-67
    • Neuman, J.H.1    Baron, R.A.2
  • 29
    • 46149123613 scopus 로고    scopus 로고
    • "Human resource management in Asia: Understanding variations in human resource practices using a resource exchange perspective"
    • in Leung, K. and White, S. (Eds) Kluwer Academic, Dordrecht
    • Ng, K.Y. and Ang, S. (2004), "Human resource management in Asia: understanding variations in human resource practices using a resource exchange perspective", in Leung, K. and White, S. (Eds), Handbook of Asian Management, Kluwer Academic, Dordrecht, pp. 475-506.
    • (2004) Handbook of Asian Management , pp. 475-506
    • Ng, K.Y.1    Ang, S.2
  • 30
    • 0242719796 scopus 로고    scopus 로고
    • "Face concerns in interpersonal conflict: A cross-cultural empirical test of the face-negotiation theory"
    • Oetzel, J.G. and Ting-Toomey, S. (2003), "Face concerns in interpersonal conflict: A cross-cultural empirical test of the face-negotiation theory", Communication Research, Vol. 30, pp. 599-624.
    • (2003) Communication Research , vol.30 , pp. 599-624
    • Oetzel, J.G.1    Ting-Toomey, S.2
  • 31
    • 85064790828 scopus 로고    scopus 로고
    • "A typology of facework behaviors in conflicts with best friends and relative strangers"
    • Oetzel, J., Ting-Toomey, S., Yokochi, Y., Masumoto, T. and Takai, J. (2000), "A typology of facework behaviors in conflicts with best friends and relative strangers", Communication Quarterly, Vol. 48, pp. 397-419.
    • (2000) Communication Quarterly , vol.48 , pp. 397-419
    • Oetzel, J.1    Ting-Toomey, S.2    Yokochi, Y.3    Masumoto, T.4    Takai, J.5
  • 32
    • 32044440266 scopus 로고    scopus 로고
    • "Producing sustainable competitive advantage through the effective management of people"
    • Pfeffer, J. (2005), "Producing sustainable competitive advantage through the effective management of people", Academy of Management Executive, Vol. 19, pp. 95-108.
    • (2005) Academy of Management Executive , vol.19 , pp. 95-108
    • Pfeffer, J.1
  • 35
    • 0036961547 scopus 로고    scopus 로고
    • "How similarity to peers and supervisor influences organizational advancement in different cultures"
    • Schaubroeck, J. and Lam, S. (2002), "How similarity to peers and supervisor influences organizational advancement in different cultures", Academy of Management Journal, Vol. 45, pp. 1120-36.
    • (2002) Academy of Management Journal , vol.45 , pp. 1120-1136
    • Schaubroeck, J.1    Lam, S.2
  • 36
    • 0000226347 scopus 로고    scopus 로고
    • "Facework competence in intercultural conflict: An updated face-negotiation theory"
    • Ting-Toomey, S. and Kurogi, A. (1998), "Facework competence in intercultural conflict: An updated face-negotiation theory", International Journal of Intercultural Relations, Vol. 22, pp. 187-225.
    • (1998) International Journal of Intercultural Relations , vol.22 , pp. 187-225
    • Ting-Toomey, S.1    Kurogi, A.2
  • 37
    • 46149086056 scopus 로고    scopus 로고
    • "Explaining intercultural conflict: Promising approaches and directions"
    • in Oetzel, J.G. and Ting-Toomey, S. (Eds) Sage, Thousand Oaks, CA
    • Ting-Toomey, S. and Takai, J. (2006), "Explaining intercultural conflict: Promising approaches and directions", in Oetzel, J.G. and Ting-Toomey, S. (Eds), The Sage Handbook of Conflict Communication, Sage, Thousand Oaks, CA, pp. 691-723.
    • (2006) The Sage Handbook of Conflict Communication , pp. 691-723
    • Ting-Toomey, S.1    Takai, J.2
  • 39
    • 21844508928 scopus 로고
    • "Studies of individualism-collectivism: Effects on cooperation in groups"
    • Wagner, J.A. (1995), "Studies of individualism-collectivism: effects on cooperation in groups", Academy of Management Journal, Vol. 38, pp. 152-72.
    • (1995) Academy of Management Journal , vol.38 , pp. 152-172
    • Wagner, J.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.