The consistency among facilitating factors and ERP implementation success: A holistic view of fit

Journal of Systems and Software

Volumn 81, Issue 9, 2008, Pages 1609-1621

  Wang, Eric T G ^a   Shih, Sheng Pao ^a   Jiang, James J ^b   Klein, Gary ^c  

^a NATIONAL CENTRAL UNIVERSITY   (Taiwan)

^b NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

^c UNIVERSITY OF COLORADO   (United States)

Author keywords

Consistency; Enterprise systems; ERP implementation; Project management; Second order factor model

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; FLOW INTERACTIONS; MANAGEMENT; MANAGEMENT SCIENCE; MANAGERS; PROJECT MANAGEMENT; TURBULENT FLOW;

BUSINESS ENVIRONMENTS; CO VARIATIONS; ERP IMPLEMENTATIONS; FIELD SURVEYS; HOLISTIC VIEWS; INTERACTION PATTERNS; MANUFACTURING FIRMS; PROJECT MANAGER (PM); PROJECT TEAMING; SUCCESS FACTORS; TOP MANAGEMENT SUPPORT; VENDOR SUPPORT;

ENTERPRISE RESOURCE PLANNING;

EID: 47549112275     PISSN: 01641212     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jss.2007.11.722     Document Type: Article

References (87)

1. Akkermans H., and van Helden H. Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical successful factors. European Journal of Information Systems 11 (2002) 35-46
2. Allen, D., Kern, T., Havenhand, M., 2002. ERP critical success factors: an exploration of the contextual factors in public sector institutions. In: Proceedings of the 35th Annual Hawaii International Conference, pp. 3062-3071.
3. Al-Mashari M., Al-Mudimigh A., and Zairi M. Enterprise resource planning: a taxonomy of critical factors. European Journal of Operational Research 146 (2003) 352-364
4. Ang J.S.K., Sum C.C., and Chung W.F. Critical success factors in implementing MRP and government assistance. Information and Management 29 (1995) 63-70
5. Bentler P.M. EQS Structural Equations Program Manual (1995), Multivariate Software Inc., Encino, CA
6. Bergeron F., Raymond L., and Rivard S. Fit in strategic information technology management research: an empirical comparison of perspectives. Omega 29 (2001) 125-142
7. Bingi P., Sharma M.K., and Godla J.K. Critical issues affecting an ERP implementation. Information Systems Management 16 (1999) 7-14
8. Boudreau M.-C., Gefen D., and Straub D.W. Validation in information systems research: a state-of-the-art assessment. MIS Quarterly 25 1 (2001) 1-16
9. Boynton A.C., and Zmud R.W. Information technology planning in the 1990s: directions for practice and research. MIS Quarterly 11 1 (1987) 59-71
10. Bradford M., and Florin J. Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems. International Journal of Accounting Information Systems 4 3 (2003) 205-225
11. Brown C.V., and Magill S.L. Alignment of the IS functions with the enterprise: toward a model of antecedents. MIS Quarterly 18 4 (1994) 371-403
12. Chan Y., Huff S., Barclay D.W., and Copeland D.G. Business strategic orientation, information systems strategic orientation, and strategic alignment. Information Systems Research 8 (1997) 125-150
13. Cleland D.I. Leadership and the project-management body of knowledge. International Journal of Project Management 13 (1995) 83-88
14. Common Wealth. Common Wealth 1000 Largest Firms (2002), Common Wealth Publisher, Taiwan
15. Croteau A.M., and Raymond L. Performance outcomes of strategic and IT competencies alignment. Journal of Information Technology 19 (2004) 178-190
16. Das S.R., Zhara S.A., and Warkentin M.E. Integrating the content and process of strategic MIS planning with competitive strategy. Decision Sciences 22 5 (1991) 953-984
17. Davenport T.H. Putting the enterprise into the enterprise system. Harvard Business Review 76 (1998) 121-131
18. Davison R. Cultural complications of ERP. Communications of the ACM 45 7 (2002) 109-111
19. DeLone W.H., and McLean E.R. Information systems success: the quest for the dependent variable. Information Systems Research 3 (1992) 60-95
20. DeLone W.H., and McLean E.R. The DeLone and McLean model of information systems success: a 10-year update. Journal of Management Information Systems 19 (2003) 9-30
21. Doukidis G.L., Lybereas P., and Galliers R.D. Information systems planning in small business: a stages of growth analysis. Journal of Systems and Software 33 2 (1996) 189-201
22. Drazin R., and Van de Ven A.H. Alternative forms of fit in contingency theory. Administrative Science Quarterly 30 4 (1985) 14-39
23. Earl M.J. Experiences in strategic information systems planning. MIS Quarterly 17 (1993) 1-24
24. Esteves J., and Pastor J. Enterprise resource planning systems research: an annotated bibliography. Communications of AIS 7 8 (2001) 1-52
25. Finney S., and Corbett M. ERP implementation: a compilation and analysis of critical success factors. Business Process Management Journal 13 3 (2007) 329-347
26. Fornell C., and Larcker D.F. Structural equation models with unobservable variables and measurement errors. Journal of Marketing Research 18 2 (1981) 39-50
27. Gable G.G. Consultant engagement for computer system selection: a pro-active client role in small businesses. Information and Management 20 (1991) 83-93
28. Gable, G.G., Sedera, D., Chan, T., 2003. Enterprise systems success: a measurement model. In: Proceedings of the 24th International Conference on Information Systems, Seattle, Washington, USA, pp. 576-591.
29. Genoulaz V.B., Millet P.-A., and Grabot B. A survey on the recent research literature on ERP systems. Computers in Industry 56 (2005) 510-522
30. Griffith T.L., Zammuto R.F., and Aiman-Smith L. Why new technologies fail?. Industrial Management 41 (1999) 29-34
31. Henderson J.C., and Venkatraman N. Strategic alignment: leveraging information technology for transforming organizations. IBM Systems Journal 32 (1993) 4-16
32. Holland C.P., and Light B. A critical success factors model for ERP implementation. IEEE Software 16 (1999) 30-36
33. Hong K.-K., and Kim Y.-G. The critical success factors for ERP implementation: an organizational fit perspective. Information and Management 40 (2002) 25-40
34. Jenson R.L., and Johnson I.R. The enterprise resource planning system as a strategic solution. Information Strategy Executive Journal 15 4 (1999) 28-33
35. Jiang J.J., Klein G., and Means T.L. Project risk impact on software development team performance. Project Management Journal 31 (2000) 19-26
36. Kerlinger F.N. Foundations of Behavioral Research (1986), Holt, Rinehart and Winston, New York
37. Klein G., and Jiang J.J. Seeking consonance in information systems. Journal of Systems and Software 56 (2001) 195-202
38. Lederer A.L., and Mendelow A.L. Information resource planning: overcoming difficulties in identifying top management's objectives. MIS Quarterly 11 3 (1987) 389-399
39. Lee J., and Kim S.-H. The relationship between procedural formalization in MIS development and MIS success: a contingent analysis. Information and Management 22 2 (1992) 89-111
40. Liang H., and Xue Y. Coping with ERP-related contextual issues in SMEs: a vendor's perspective. The Journal of Strategic Information Systems 13 4 (2004) 399-415
41. Mabert V.A., Soni A., and Venkataraman M.A. Enterprise resource planning: managing the implementation process. European Journal of Operational Research 146 2 (2003) 302-314
42. Markus M.L. Power, politics, and MIS implementation. Communications of the ACM 26 (1983) 430-444
43. Markus M.L., and Robey D. Information technology and organizational change: causal structure in theory and research. Management Science 34 (1988) 583-598
44. Markus M.L., Tannis C., and Van Fenems P.C. Multisite ERP implementations. Communications of the ACM 43 (2000) 42-46
45. Marsh H.W., and Hocevar D. Application of confirmatory factor analysis to the study of self-concept: first- and higher order factor models and their invariance across groups. Psychological Bulletin 97 (1985) 562-582
46. Martin M.H. An ERP strategy. Fortune 2 (1998) 95-97
47. McLachlin R.D. Factors for consulting engagement success. Management Decision 37 (1999) 394-402
48. Miller D. Toward a new contingency approach: the search for organizational gestalts. Journal of Management Studies 18 1 (1981) 1-26
49. Motwani J., Mirchandani D., Madan M., and Gunasekaran A. Successful implementation of ERP projects: evidence from two case studies. International Journal of Production Economics 75 1-2 (2002) 83-96
50. Nah F.F.-H., Zuckweiler K.M., and Lau J.L.-S. ERP implementation: chief information officers' perceptions of critical success factors. International Journal of Human-Computer Interaction 16 1 (2003) 5-22
51. O'Leary D. Enterprise Resource Planning: Systems, Life cycle, Electronic Commerce, and Risk (2000), Cambridge University Press, New York
52. Orlikowski W.J., and Robey D. Information technology and the structuring of organizations. Information Systems Research 2 (1991) 143-169
53. Premkumar G., and King W.R. Organizational characteristics and information systems planning: an empirical study. Information Systems Research 5 (1994) 75-109
54. Premkumar G., Ramamurthy K., and Saunders C.S. Information processing view of organizations: an exploratory examination of fit in the context of interorganizational relationships. Journal of Management Information Systems 22 1 (2005) 257-294
55. Pulk B.E. Improving software project management. Journal of Systems and Software 13 (1990) 231-235
56. Ramayah T., Roy M.H., Arokiasamy S., Zbib I., and Ahmed Z.U. Critical success factors for successful implementation of enterprise resource planning systems in manufacturing organizations. International Journal of Business Information Systems 2 3 (2007) 276-297
57. Reich B.H., and Benbasat I. Measuring the linkage between business and information technology objectives. MIS Quarterly 20 (1996) 55-77
58. Remus U. Critical success factors for implementing enterprise portals: a comparison with ERP implementations. Business Process Management Journal 13 4 (2007) 538-552
59. Roberts T.L., Leigh W., Purvis R.L., and Parzinger M.J. Utilizing knowledge links in the implementation of system development methodologies. Information and Software Technology 43 (2001) 635-640
60. Robey D., Ross J.W., and Boudreau M.-C. Learning to implement enterprise systems: an exploratory study of the dialectics of change. Journal of Management Information Systems 19 1 (2002) 17-46
61. Saarinen T. An expanded instrument for evaluating information system success. Information and Management 31 (1996) 103-118
62. Sarker S., and Lee A.S. Using a case study to test the role of three key social enablers in ERP implementation. Information and Management 40 (2003) 813-829
63. Scott J.E., and Vessey I. Managing risks in enterprise systems implementations. Communications of the ACM 45 (2002) 74-81
64. Sheu C., Chae B., and Yang C.-L. National differences and ERP implementation: issues and challenges. Omega 32 5 (2004) 361-371
65. Soja P. Success factors in ERP systems implementations: lessons from practice. Journal of Enterprise Information Management 19 4 (2006) 418-433
66. Somers, T.M., Nelson, K., 2001. The impact of critical success factors across the stages of enterprise resource planning implementations. In: Proceedings of Hawaii International Conference on System Sciences, pp. 1-10.
67. Stewart, G., Milford, M., Jewels, T., Hunter, T., Hunter, B., 2000. Organizational readiness for ERP implementation. In: Proceedings of the Sixth Americas Conference on Information Systems, pp. 10-13.
68. Stratman J.K., and Roth A.V. Enterprise resource planning (ERP) competence constructs: two-stage multi-item scale development and validation. Decision Sciences 33 (2002) 601-628
69. Sweat J. Enterprise application suites are becoming a focal point of business and technology planning. Information Week 704 (1998) 42-43
70. Tavakolian H. Linking the information technology structure with organizational competitive strategy: a survey. MIS Quarterly 13 3 (1989) 309-317
71. Thite M. Leadership styles in information technology projects. International Journal of Project Management 18 (2000) 235-241
72. Thong J.Y.L., Yap C.-S., and Raman K.S. Engagement of external expertise in information systems implementation. Journal of Management Information Systems 11 2 (1994) 209-231
73. Thong J.Y.L., Yap C.-S., and Raman K.S. Top management support, external expertise and information systems implementation in small business. Information Systems Research 7 (1996) 248-267
74. Umanath N.S. The concept of contingency beyond "It depends": illustrations from IS research stream. Information and Management 40 (2003) 551-562
75. Umble E.J., and Umble M.M. Avoiding ERP implementation failure. Industrial Management 44 (2002) 24-33
76. Umble E.J., Haft R.R., and Umble M.M. Enterprise resource planning: implementation procedures and critical success factors. European Journal of Operational Research 146 (2003) 241-257
77. Venkatraman N. The concept of fit in strategy research: toward verbal and statistical correspondence. Academy of Management Review 14 (1989) 423-444
78. Venkatraman N. Performance implications of strategic coalignment: a methodological perspective. Journal of Management Studies 27 (1990) 19-41
79. Venkatraman N., and Camillus J.C. Exploring the concept of 'fit' in strategic management. Academy of Management Review 9 3 (1984) 513-525
80. Venkatraman N., and Prescott J.E. Environment-strategy co-alignment: an empirical test of its performance implications. Strategic Management Journal 11 1 (1990) 1-23
81. Volkoff, O., 1999. Using the structurational model of technology to analyze and ERP implementation. In: Proceedings of the Academy of Management'99 Conference.
82. Volkoff, O., Sawyer, S., 2001. ERP implementation teams, consultants, and information sharing. In: Proceedings of the Seventh America Conference on Information Systems, Boston, Massachusetts, pp. 1043-1045.
83. Wang E.T.G., and Chen J.H.F. Effects of internal support and consultant quality on the consulting process and ERP system quality. Decision Support Systems 42 2 (2006) 1029-1041
84. Weill P., and Olson M.H. An assessment of the contingency theory of management information systems. Journal of Management Information Systems 6 1 (1989) 59-85
85. Weston F.C. ERP implementation and project management. Production and Inventory Management Journal 42 (2001) 75-80
86. Willcocks L.P., and Sykes R. The role of the CIO and IT function in ERP. Communications of the ACM 43 (2000) 32-38
87. Zhang Z., Lee M.K.O., Huang P., Zhang L., and Huang X. A framework of ERP systems implementation success in China: an empirical study. International Journal of Production Economics 98 1 (2005) 56-80