A system implementation study: Management commitment to project management

Information and Management

Volumn 41, Issue 1, 2003, Pages 111-123

  Marble, Robert P ^a  

^a CREIGHTON UNIVERSITY   (United States)

Author keywords

Factor interaction; Project management; Systems implementation; Top management support; User information satisfaction

Indexed keywords

DATA PROCESSING; DECISION MAKING; INFORMATION TECHNOLOGY; RISK MANAGEMENT;

SYSTEMS IMPLEMENTATION;

PROJECT MANAGEMENT;

EID: 0042191788     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0378-7206(03)00031-4     Document Type: Article

References (76)

1. Alavi M., Joachimsthaler M. Revisiting DSS implementation research: a meta-analysis of the literature and suggestions for researchers. MIS Quarterly. 16(1):1992;95-116.
2. Ang J., Soh P.H. User information satisfaction, job satisfaction and computer background: an exploratory study. Information & Management. 32(5):1997;255-266.
3. Ang J.S.K., Sum C., Yeo L. A multiple-case design methodology for studying MRP success and CSFs. Information & Management. 39(4):2002;271-281.
4. Bailey J.E., Pearson S.W. Development of a tool for measuring and analyzing computer user satisfaction. Management Science. 29(5):1983;530-545.
5. Barki H., Hartwick J. Measuring user participation, user involvement, and user attitude. MIS Quarterly. 18(1):1994;59-79.
6. Baroudi J.J., Olson M., Ives B. An empirical study of the impact of user involvement on system usage and information satisfaction. Communications of the ACM. 29(3):1986;232-238.
7. Baroudi J.J., Orlikowski W.J. A short-form measure of user information satisfaction: a psychometric evaluation and notes on use. Journal of Management Information Systems. 4(4):1988;44-59.
8. Bolt M.A., Killough L.N., Koh H.C. Testing the interaction effects of task complexity in computer training using the social cognitive model. Decision Sciences. 32(1):2001;1-20.
9. Byrd T.A., Turner D.E. An exploratory analysis of the value of the skills of IT personnel: their relationship to IS infrastructure and competitive advantage. Decision Sciences. 32(1):2001;21-54.
10. Cavaye A.L.M., Cragg P.B. Factors contributing to the success of customer oriented interorganizational systems. Journal of Strategic Information Systems. 4(1):1995;13-30.
11. Coe L.R. Five small secrets to systems success. Information Resources Management Journal. 9(4):1996;29-39.
12. Cooper R.B., Zmud R.W. Information technology implementations research: a technological diffusion approach. Management Science. 36(2):1990;123-139.
13. D'Ambra J., Rice R.E. Emerging factors in user evaluation of the world wide web. Information & Management. 38(6):2001;373-384.
14. Davis F.D. User acceptance of information technology: system characteristics. International Journal of Man-Machine Studies. 38:1993;475-487.
15. DeLone W.H., McLean E. Information systems success: the quest for the independent variable. Information Systems Research. 3(1):1992;60-95.
16. Doll W.J., Raghunathan T.S., Lim J., Gupta Y.P. A confirmatory factor analysis of the user information satisfaction instrument. Information Systems Research. 6(2):1995;177-188.
17. Doll W.J., Xia W., Torkzadeh G. A confirmatory factor analysis of the end-user computing satisfaction instrument. MIS Quarterly. 18(4):1994;453-461.
18. Downing C.E. System usage behavior as a proxy for user satisfaction: an empirical investigation. Information & Management. 35(4):1999;203-216.
19. Ein-Dor P., Segev E. Organizational context and the success of management information systems. Management Science. 24(10):1978;1054-1077.
20. A. von Eye, C. Schuster, Regression Analysis for Social Sciences, Academic Press, San Diego, 1998.
21. Fan M., Stallaert J., Whinston A.B. The adoption and design methodologies of component-based enterprise systems. European Journal of Information Systems. 9(1):2000;25-35.
22. Frohlich M.T., Dixon J.R. Information systems adaptation and the successful implementation of advanced manufacturing technologies. Decision Sciences. 30(4):1999;921-957.
23. Gable G.G. Integrating case study and survey research methods: an example in information systems. European Journal of Information Systems. 3(2):1994;112-126.
24. Gatian A.W. Is user satisfaction a valid measure of system effectiveness? Information & Management. 26(3):1994;119-131.
25. Gelderman M. The relation between user satisfaction, usage of information systems and performance. Information & Management. 34(1):1998;11-18.
26. Ginzberg M.J. Early diagnosis of MIS implementation failure: promising results and unanswered questions. Management Science. 27(4):1981;459-478.
27. Ginzberg M.J., Schultz R.L. The practical side of implementation research. Interfaces. 17(3):1987;1-5.
28. Gluck M. Exploring the relationship between user satisfaction and relevance in information systems. Information Processing and Management. 22(1):1996;89-104.
29. Goodhue D.L., Klein B.D., March S.T. User evaluations of IS as surrogates for objective performance. Information & Management. 38(2):2000;87-101.
30. Guimaraes T., Igbaria M. Client/server system success: exploring the human side. Decision Sciences. 28(4):1997;851-876.
31. Guimaraes T., Yoon Y., Clevenson A. Factors important to expert systems success: a field test. Information & Management. 30(3):1996;119-130.
32. Hwang M.I., Thorn R.G. The effect of user engagement on system success: a meta-analytical integration of research findings. Information & Management. 35(4):1999;229-236.
33. J. Iivari, A planning theory perspective on information system implementation, in: Proceedings of the Sixth International Conference on Information Systems, Indianapolis, IN, 1985, pp. 196-211.
34. Iivari J., Ervasti I. User information satisfaction: IS implementability and effectiveness. Information & Management. 27(4):1994;205-220.
35. Ives B., Olson M.H., Baroudi J.J. The measurement of user information satisfaction. Communications of the ACM. 26(10):1983;785-793.
36. Jackson C.M., Chow S., Lietch R.A. Toward an understanding of the behavioral intention to use an information system. Decision Sciences. 28(2):1997;357-389.
37. Jiang J.J., Klein G., Chen H. The relative influence of IS project implementation policies and project leadership on eventual outcomes. Project Management Journal. 32(3):2001;49-55.
38. Jiang J.J., Klein G., Crampton S.M. A note on SERVQUAL reliability and validity in information system service quality measurement. Decision Sciences. 31(3):2000;725-744.
39. Joshi K. A model of users' perspective on change: the case of information systems technology implementation. MIS Quarterly. 15(3):1991;229-242.
40. Kanellis P., Lycett M., Paul R.J. Evaluating business information systems fit: from concept to practical application. European Journal of Information Systems. 8(1):1999;65-76.
41. Kaplan B., Duchon D. Combining qualitative and quantitative methods in information systems research: a case study. MIS Quarterly. 12(4):1988;571-586.
42. Kettinger W.J., Lee C.C. Perceived service quality and user satisfaction with the information services function. Decision Sciences. 25(5-6):1994;737-766.
43. King W.R., Thompson S.H. Key dimensions of facilitators and inhibitors for the strategic use of information technology. Journal of Management Information Systems. 12(4):1996;95-117.
44. Kraus D.R., Scannell T.R., Calantone R.J. A structural analysis of the effectiveness of buying firms' strategies to improve supplier performance. Decision Sciences. 31(1):2000;33-55.
45. Kuan K.K.Y., Chau P.Y.K. A perception-based model for EDI adoption in small businesses using a technology-organization-environment framework. Information & Management. 38(8):2001;507-521.
46. T.H. Kwon, R.W. Zmud, Unifying the fragmented models of information systems implementation, in: R.J. Boland, R.A. Hirschheim (Eds.), Critical Issues in Information Systems Research, Wiley, New York, 1987, pp. 227-251.
47. Lane P.L., Palko J., Cronan T.P. Key issues in the MIS implementation process: an update using end user computing satisfaction. Journal of End User Computing. 6(4):1994;3-14.
48. Lee A.S. Integrating positivist and interpretive approaches to organizational research. Organization Science. 2(4):1991;342-365.
49. Lee J. The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information & Management. 38(5):2001;323-335.
50. M.S. Lewis-Beck, Applied Regression: An Introduction, Sage, Beverly Hills, 1980.
51. Liao Z., Cheung M.T. Internet-based e-banking and consumer attitudes: an empirical study. Information & Management. 39(4):2002;283-295.
52. H.C. Lucas, Implementation: Key to Successful Information Systems, Columbia University Press, New York, 1981.
53. Lucas H.C., Spitler V.K. Technology use and performance: a field study of broker workstations. Decision Sciences. 30(2):1999;291-311.
54. Lucas H.C., Spitler V.K. Implementation in a world of workstations and networks. Information & Management. 38(2):2000;119-128.
55. Mak B.L., Sockel H. A confirmatory factor analysis of IS employee motivation and retention. Information & Management. 38(5):2001;265-276.
56. Marble R.P. Operationalising the implementation puzzle: an argument for eclecticism in research and in practice. European Journal of Information Systems. 9(3):2000;132-147.
57. Markus M.L. Power, politics, and MIS implementation. Communications of the ACM. 26:1983;430-444.
58. McKeen J.D., Guimaraes T., Wetherbe J.C. The relationship between user participation and user satisfaction: an investigation of four contingency factors. MIS Quarterly. 18(3):1994;427-451.
59. Mirani R., Lederer A.L. An instrument for assessing the organizational benefits of IS projects. Decision Sciences. 29(4):1998;803-838.
60. E. Mumford, D. Henshell, A Participative Approach to Computer System Design, Associated Business Press, London, 1979.
61. Munkvold B.E. Challenges of IT implementation for supporting collaboration in distributed organizations. European Journal of Information Systems. 8(4):1999;260-272.
62. Myers M.D. A disaster for everyone to see: an interpretive analysis of a failed IS project. Accounting, Management and Information Technologies. 4(4):1994;185-201.
63. Nichols M.L. A behavioral analysis for planning MIS implementation. MIS Quarterly. 5(1):1981;57-66.
64. J.C. Nunnally, Psychometric Theory, second ed., Prentice-Hall, Englewood Cliffs, NJ, 1978.
65. Orlikowski W.J., Baroudi J.J. Studying information technology in organizations: research approaches and assumptions. Information Systems Research. 2(1):1991;1-28.
66. Parikh M., Fazlollahi B., Verma S. The effectiveness of decisional guidance: an empirical evaluation. Decision Sciences. 32(2):2001;303-331.
67. Ravichandran T., Rai A. Quality management in systems development: an organizational system perspective. MIS Quarterly. 24(3):2000;381-415.
68. Saarinen T. An expanded instrument for evaluating information system success. Information & Management. 31(2):1996;103-118.
69. J. Stevens, Applied Multivariate Statistics for the Social Sciences, second ed., Lawrence Erlbaum Associates, Hillsdale, NJ, 1992.
70. Straub D. Validating instruments in MIS research. MIS Quarterly. 13(2):1989;147-169.
71. Straub D., Limayem M., Karahanna-Evaristo E. Measuring system usage: implications for IS theory testing. Management Science. 41(8):1995;1328-1342.
72. E.B. Swanson, Information System Implementation: Bridging the Gap Between Design and Utilization, Irwin, Homewood, IL, 1988.
73. Tornatzky L.G., Klein K.J. Innovation characteristics and innovation adoption-implementation: a meta-analysis of findings. IEEE Transactions on Engineering Management. 29(1):1982;28-45.
74. E.M. Trauth, B. O'Connor, A study of the interaction between information, technology and society: an illustration of combined qualitative research methods, in: H.-E. Nissen, H.K. Klein, R. Hirschheim (Eds.), Information Systems Research: Contemporary Approaches & Emergent Traditions, North-Holland, Amsterdam, 1991, pp. 131-144.
75. Walsham G., Waema T. Information systems strategy and implementation: a case study of a building society. ACM Transactions on Information Systems. 12(2):1994;150-173.
76. W.G. Zigmund, Exploring Marketing Research, fourth ed., Oklahoma State University, Stillwater, OK, 1991.