Music and consumption experience: A review

International Journal of Retail and Distribution Management

Volumn 39, Issue 4, 2011, Pages 289-302

  Jain, Rajnish ^a   Bagdare, Shilpa ^b  

^a NIRMA UNIVERSITY   (India)

^b DEVI AHILYA UNIVERSITY   (India)

Author keywords

Consumer behaviour; Consumption; Music; Retailing

Indexed keywords

EID: 79955590444     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590551111117554     Document Type: Review

References (56)

1. Alpert, J.I. and Alpert, M.I. (1990), "Music influences on mood and purchase intentions" in Psychology & Marketing, Vol. 7, No. 2, pp. 109-33.
2. Areni, C.S. (2003), "Exploring managers' implicit theories of atmospheric music: comparing academic analysis to industry insight" in Journal of Services Marketing, Vol. 17, Nos 2/3, pp. 161-84.
3. Areni, C.S. and Kim, D. (1993), "The influence of background music on shopping behaviour: classical versus top-forty music in a wine store" in Advances in Consumer Research, Vol. 20, pp. 336-40.
4. Baker, J., Grewal, D. and Parasuraman, A. (1994), "The influence of store environment on quality inferences and store image" in Journal of the Academy of Marketing Science, Vol. 22, No. 4, pp. 328-39.
5. Bailey, N. and Areni, C.S. (2006), "When a few minutes sound like a lifetime: does atmospheric music expand or contract perceived time?" in Journal of Retailing, Vol. 82, No. 3, pp. 189-202.
6. Bennet, A. and Bennet, D. (2008), "The human knowledge system: music and brain coherence" in The Journal of Information and Knowledge Management Systems, Vol. 38, No. 3, pp. 277-95.
7. Berry, L.L., Carbon, L.P. and Haeckel, S.H. (2002), "Managing the total customer experience" in MIT Sloan Management Review, Vol. 43, No. 3, pp. 85-9.
8. Bitner, M.J. (1992), "Servicescapes: the impact of physical surroundings on customers and employees" in Journal of Marketing, Vol. 56, pp. 57-71.
9. Broekemier, G., Marquardt, R. and Gentry, J.W. (2008), "An exploration of happy/sad and liked/disliked music effects on shopping intentions in a women's clothing store service setting" in Journal of Service Marketing, Vol. 22, No. 1, pp. 59-67.
10. Bruner, G.C. (1990), "Music, mood, and marketing" in Journal of Marketing, Vol. 5, No. 4, pp. 94-104.
11. Caldwell, C. and Hibbert, S.A. (1999), "Play that one again: the effect of music tempo on consumer behaviour in a restaurant" in European Advances in Consumer Research, Vol. 4, pp. 58-62.
12. Cameron, M.A., Baker, J., Peterson, M. and Braunsberger, K. (2003), "The effects of music, wait-length evaluation, and mood on a low-cost wait experience" in Journal of Business Research, Vol. 56, No. 6, pp. 421-30.
13. Cheng, F.F., Wu, C-H. and Yen, D.C. (2009), "The effect of on line store atmosphere on consumer's emotional responses - an experimental study of music and colour" in Behaviour and Information Technology, Vol. 28, No. 4, pp. 323-34.
14. Donovan, R.J. and Rossiter, J.R. (1982), "Store atmosphere: an environmental psychology approach" in Journal of Retailing, Vol. 58, No. 1, pp. 34-57.
15. Dube, L. and Morin, S. (2001), "Background music pleasure and store evaluation intensity effects and psychological mechanisms" in Journal of Business Research, Vol. 54, pp. 107-13.
16. Garlin, F.V. and Owen, K. (2006), "Setting the tone with the tune: a meta-analytic review of the effects of background music in retail settings" in Journal of Business Research, Vol. 59, pp. 755-64.
17. Herrington, J.D. and Capella, L.M. (1994), "Practical applications of music in service settings" in Journal of Services Marketing, Vol. 8, No. 3, pp. 50-65.
18. Herrington, J.D. and Capella, L.M. (1996), "Effects of music in service environments: a field study" in Journal of Services Marketing, Vol. 10, No. 2, pp. 26-41.
19. Holbrook, M.B. and Schindler, R.M. (1989), "Some exploratory findings on the development of musical tastes" in Journal of Consumer Research, Vol. 16, pp. 119-24.
20. Jain, R. and Bagdare, S. (2009), "Music and brand experience", Nirma University, Ahmedabad, unpublished working paper.
21. Kellaris, J.J. and Altsech, M.B. (1992), "Exploring tempo and modality effects on consumer responses to music" in Advances in Consumer Research, Vol. 19, pp. 243-8.
22. Kellaris, J.J. and Kent, R.J. (1992), "The influence of music on consumers' temporal perception: does time fly when you're having fun?" in Journal of Consumer Psychology, Vol. 1, No. 4, pp. 365-76.
23. Kellaris, J.J. and Rice, R.C. (1993), "The influence of tempo, loudness, and gender of listener on responses to music" in Psychology & Marketing, Vol. 10, No. 1, pp. 15-29.
24. Knee, C. (2002), "Learning from experiences: five challenges for retailers" in International Journal of Retail & Distribution Management, Vol. 30, No. 11, pp. 518-29.
25. Lin, C.H. and Wu, S.C. (2006), "Influence of audio effects on consumption emotion and temporal perception" in The Journal of American Academy of Business, Vol. 10, No. 1, pp. 174-8.
26. Lopez, L. and Malhotra, R. (1991), "Estimation of time intervals with most preferred and least preferred music" in Psychological Studies, Vol. 36, No. 3, pp. 203-9.
27. Mattila, A.S. and Wirtz, J. (2001), "Congruency of scent and music as a driver of in-store evaluations and behaviour" in Journal of Retailing, Vol. 77, No. 2, pp. 273-89.
28. Mehrabian, A. and Russell, J.A. (1974), An Approach to Environmental Psychology, MIT Press, Cambridge, MA.
29. Michael, B., Ching, L.E.A., Michael, M. and Mile, T. (2006), "In-store music and consumer-brand relationships: relational transformation following experiences of (mis)fit" in Journal of Business Research, Vol. 59, No. 9, pp. 982-9.
30. Michon, R. and Chebat, J.C. (2004), "The interaction effect of background music and ambient scent on the perception of service quality", paper presented at the Eighth International Research Seminar in Service Management, La Londe-Les-Maures, June.
31. Milliman, R.E. (1982), "Using background music to affect the behaviour of supermarket shoppers" in Journal of Marketing, Vol. 46, No. 2, pp. 86-91.
32. Milliman, R.E. (1986), "The influence of background music on the behaviour of restaurant patrons" in Journal of Consumer Research, Vol. 13, pp. 286-9.
33. Morin, S., Dube, L. and Chebat, J-C. (2007), "The role of pleasant music in servicescapes: a test of the dual model of environmental perception" in Journal of Retailing, Vol. 83, No. 1, pp. 115-30.
34. Morrison, M. (2001), "The power of music and its influence on international retail brands and shopper behaviour: a multi case study approach", paper presented at the Australia and New Zealand Marketing Academy Conference, Auckland.
35. Morrison, M. and Beverland, M. (2003), "In search of the right in-store music" in Business Horizons, November-December, pp. 77-82.
36. North, A.C. and Hargreaves, D.J. (1996), "The effects of music on responses to a dining area" in Journal of Environmental Psychology, Vol. 16, pp. 55-64.
37. North, A.C. and Hargreaves, D.J. (1998), "The effect of music on atmosphere and purchase intentions in a cafeteria" in Journal of Applied Social Psychology, Vol. 28, pp. 2254-73.
38. North, A.C., Hargreaves, D.J. and McKendrick, J. (2000), "The effects of music on atmosphere in a bank and a bar" in Journal of Applied Social Psychology, Vol. 30, No. 7, pp. 1504-22.
39. Oakes, S. (2000), "The influence of the musicscape within service environments" in Journal of Services Marketing, Vol. 14, No. 7, pp. 539-56.
40. Oakes, S. (2003), "Music tempo and waiting perceptions" in Psychology & Marketing, Vol. 20, No. 8, pp. 685-705.
41. Oakes, S. and North, A.C. (2008), "Reviewing congruity effects in the service environment musicscape" in International Journal of Service Industry Management, Vol. 19, No. 1, pp. 63-82.
42. Pine, B.J. and Gilmore, J. (1998), "Welcome to the experience economy" in Harvard Business Review, Vol. 78, No. 1, pp. 97-105.
43. Roballey, T.C., Rongo, R.R., Steger, P.J., Wininger, M.A. and Gardner, E.B. (1985), "The effect of music on eating behaviour" in Bulletin of the Psychonomic Society, Vol. 23, No. 3, pp. 221-2.
44. Schmitt, B. (1999), "Experiential marketing" in Journal of Marketing Management, No. 15, pp. 53-67.
45. Shepherd, J. (1986), "Music consumption and cultural self-identities: some theoretical and methodological reflections" in Media, Culture & Society, Vol. 8, pp. 305-30.
46. Smith, P.C. and Curnow, R. (1966), "Arousal hypotheses and the effects of music on purchase behaviour" in Journal of Applied Psychology, Vol. 50, No. 3, pp. 255-6.
47. Soars, B. (2009), "Driving sales through shoppers' sense of sound, sight, smell and touch" in International Journal of Retail & Distribution Management, Vol. 37, No. 3, pp. 286-98.
48. Sullivan, M. (2002), "The impact of pitch, volume and tempo on the atmospheric effect of music" in International Journal of Retail & Distribution Management, Vol. 30, No. 6, pp. 323-30.
49. Sweeney, J.C. and Wyber, F. (2002), "The role of cognitions and emotions in the music-approach-avoidance behavior relationship" in Journal of Services Marketing, Vol. 16, No. 1, pp. 51-69.
50. Vida, I., Obadia, C. and Kunz, M. (2007), "The effects of background music on consumer responses in a high-end supermarket" in International Review of Retail, Distribution & Consumer Research, Vol. 17, No. 5, pp. 469-82.
51. Watson, K.B. (1942), "The nature and measurement of musical meanings" in Psychological Monographs, Vol. 54, No. 2, pp. 1-43.
52. Wright, D.F. (1975), "Musical meaning and its social determinants" in Sociology, Vol. 9, pp. 419-35.
53. Yalch, R. and Spangenberg, E. (1990), "Effects of store music on shopper behaviour" in Journal of Services Marketing, Vol. 1, pp. 31-9.
54. Yalch, R. and Spangenberg, E. (1993), "Using store music for retail zoning: a field experiment" in Advances in Consumer Research, Vol. 20, pp. 632-6.
55. Yalch, R. and Spangenberg, R. (2000), "The effects of music in a retail setting on real and perceived shopping times" in Journal of Business Research, Vol. 49, pp. 139-47.
56. Shaw, C. and Levin, J. (2002), Building Great Customer Experiences, Palgrave, London.