메뉴 건너뛰기




Volumn 32, Issue 5, 2011, Pages 1006-1019

Employment experiences of Polish migrant workers in the UK hospitality sector

Author keywords

Hospitality employment; Migrant workers; Poland

Indexed keywords

EMPLOYMENT; HOSPITAL SECTOR; HUMAN RESOURCE; LABOR MIGRATION; MIGRANT WORKER; QUALITATIVE ANALYSIS; WORKING CONDITIONS;

EID: 79955483616     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2010.08.013     Document Type: Article
Times cited : (129)

References (105)
  • 2
    • 2442665691 scopus 로고    scopus 로고
    • Exploring the assumptions using Crete as the case study
    • Andriotis K., Vaughan R. Exploring the assumptions using Crete as the case study. Current Issues in Tourism 2004, 7(1):66-87.
    • (2004) Current Issues in Tourism , vol.7 , Issue.1 , pp. 66-87
    • Andriotis, K.1    Vaughan, R.2
  • 3
    • 0033385061 scopus 로고    scopus 로고
    • Patterns of seasonality in employment in tourism in the UK
    • Ashworth J., Thomas B. Patterns of seasonality in employment in tourism in the UK. Applied Economics 1999, 6(11):735-739.
    • (1999) Applied Economics , vol.6 , Issue.11 , pp. 735-739
    • Ashworth, J.1    Thomas, B.2
  • 4
    • 0030496186 scopus 로고    scopus 로고
    • Impact of employment related experiences on immigrants' psychological well-being and adaptation to Canada
    • Aycan Z., Berry J.W. Impact of employment related experiences on immigrants' psychological well-being and adaptation to Canada. Canadian Journal of Behavioural Science 1996, 28(3):240-251.
    • (1996) Canadian Journal of Behavioural Science , vol.28 , Issue.3 , pp. 240-251
    • Aycan, Z.1    Berry, J.W.2
  • 5
    • 33751420319 scopus 로고    scopus 로고
    • Origin, employment status and attitudes towards work: immigrants in Vancouver, Canada
    • Bauder H. Origin, employment status and attitudes towards work: immigrants in Vancouver, Canada. Work, Employment and Society 2006, 20(4):709-730.
    • (2006) Work, Employment and Society , vol.20 , Issue.4 , pp. 709-730
    • Bauder, H.1
  • 6
    • 0030567846 scopus 로고    scopus 로고
    • Viewpoint. Unskilled work and the hospitality industry: myth of reality? International Journal of Hospitality Management
    • Baum, T. (1996). Viewpoint. Unskilled work and the hospitality industry: myth of reality? International Journal of Hospitality Management, 15(3), 207-209.
    • (1996) , vol.15 , Issue.3 , pp. 207-209
    • Baum, T.1
  • 8
    • 34250803275 scopus 로고    scopus 로고
    • Human resources in tourism: still waiting for change
    • Baum T. Human resources in tourism: still waiting for change. Tourism Management 2007, 28(6):1383-1399.
    • (2007) Tourism Management , vol.28 , Issue.6 , pp. 1383-1399
    • Baum, T.1
  • 11
    • 79951704546 scopus 로고    scopus 로고
    • Place branding and the representation of people at work: exploring issues of tourism imagery and migrant labour in the Republic of Ireland
    • Baum T., Hearns N., Devine F. Place branding and the representation of people at work: exploring issues of tourism imagery and migrant labour in the Republic of Ireland. Place Branding and Public Diplomacy 2008, 4:45-60.
    • (2008) Place Branding and Public Diplomacy , vol.4 , pp. 45-60
    • Baum, T.1    Hearns, N.2    Devine, F.3
  • 12
    • 79955470142 scopus 로고    scopus 로고
    • Policy research working paper 4984, The World Bank, Available at the World Bank e-Library
    • Beine M., Docquier F., Ozden C. Diasporas 2009, Policy research working paper 4984, The World Bank, Available at the World Bank e-Library.
    • (2009) Diasporas
    • Beine, M.1    Docquier, F.2    Ozden, C.3
  • 13
    • 79955470984 scopus 로고    scopus 로고
    • Polakow portret w sieci
    • Available at, Accessed 15.07.09
    • Bendyk E. Polakow portret w sieci. Polityka 2007, 43. Available at, Accessed 15.07.09. http://technopolis.polityka.pl/2006/polakow-portret-z-sieci.
    • (2007) Polityka , pp. 43
    • Bendyk, E.1
  • 15
    • 0012947766 scopus 로고    scopus 로고
    • Berry, 1997 J.W. Immigration, acculturation, and adaptation
    • Berry, 1997 J.W. Immigration, acculturation, and adaptation. Applied Psychology: An International Review 1997, 46(1):5-34.
    • (1997) Applied Psychology: An International Review , vol.46 , Issue.1 , pp. 5-34
  • 16
    • 0034525873 scopus 로고    scopus 로고
    • Migrant tourist-workers: exploring the 'contact zones' of post-industrial tourism
    • Bianchi R. Migrant tourist-workers: exploring the 'contact zones' of post-industrial tourism. Current Issues in Tourism 2000, 3(2):107-137.
    • (2000) Current Issues in Tourism , vol.3 , Issue.2 , pp. 107-137
    • Bianchi, R.1
  • 20
    • 19644371508 scopus 로고    scopus 로고
    • Hard-skills, soft-skills: undervaluating hospitality's 'service with a smile'
    • Burns P.M. Hard-skills, soft-skills: undervaluating hospitality's 'service with a smile'. Progress in Tourism and Hospitality Research 1997, 3:239-248.
    • (1997) Progress in Tourism and Hospitality Research , vol.3 , pp. 239-248
    • Burns, P.M.1
  • 21
    • 0028843940 scopus 로고
    • The quality of tourism employment
    • Choy D. The quality of tourism employment. Tourism Management 1995, 16(2):129-137.
    • (1995) Tourism Management , vol.16 , Issue.2 , pp. 129-137
    • Choy, D.1
  • 23
    • 22244473488 scopus 로고    scopus 로고
    • Tourism, mobility and global communities. New approaches to theorising tourism and tourist spaces
    • Elsevier, London, W. Theobald (Ed.)
    • Coles T., Duval D.T., Hall C.M. Tourism, mobility and global communities. New approaches to theorising tourism and tourist spaces. Global tourism 2005, Elsevier, London. W. Theobald (Ed.).
    • (2005) Global tourism
    • Coles, T.1    Duval, D.T.2    Hall, C.M.3
  • 26
    • 44949222684 scopus 로고    scopus 로고
    • Communities of practice: a research paradigm for the mixed methods approach
    • Denscombe M. Communities of practice: a research paradigm for the mixed methods approach. Journal of Mixed Methods Research 2008, 2(3):270-283.
    • (2008) Journal of Mixed Methods Research , vol.2 , Issue.3 , pp. 270-283
    • Denscombe, M.1
  • 27
    • 33845638371 scopus 로고    scopus 로고
    • Identifying job motivation factors of restaurant servers: insight for the development of effective recruitment and retention strategies
    • Dermody M.B., Young M., Taylor S.L. Identifying job motivation factors of restaurant servers: insight for the development of effective recruitment and retention strategies. International Journal of Hospitality and Tourism Administration 2004, 5(3):1-14.
    • (2004) International Journal of Hospitality and Tourism Administration , vol.5 , Issue.3 , pp. 1-14
    • Dermody, M.B.1    Young, M.2    Taylor, S.L.3
  • 30
    • 79955470756 scopus 로고    scopus 로고
    • The mobilities of hospitality work: an exploration of issues and debates. In 27th International labour process conference. Available at: Last accessed 13.01.10
    • Duncan, T., Scott, D., & Baum, T. (2009). The mobilities of hospitality work: an exploration of issues and debates. In 27th International labour process conference. Available at: Last accessed 13.01.10. http://www.ilpc.org.uk/Portals/56/ilpc2009-paperupload/ILPC2009paper-4071.doc.
    • (2009)
    • Duncan, T.1    Scott, D.2    Baum, T.3
  • 31
    • 78650053764 scopus 로고    scopus 로고
    • 'When buying into the business, we knew it was seasonal': perceptions of seasonality in Central Otago, New Zealand
    • Duvall D.T. 'When buying into the business, we knew it was seasonal': perceptions of seasonality in Central Otago, New Zealand. International Journal of Tourism Research 2004, 6(5):325-337.
    • (2004) International Journal of Tourism Research , vol.6 , Issue.5 , pp. 325-337
    • Duvall, D.T.1
  • 32
    • 79955472742 scopus 로고    scopus 로고
    • Class and ethnicity: Polish migrants in London. Research Report for the RES-000-22-1294 ESRC Project funded by the UK Economic and Social Research Council (ESRC), University of Surrey. Available at: (Last accessed 15.07.09)
    • Eade, J., Drinkwater, S., & Garapich, M., 2006. Class and ethnicity: Polish migrants in London. Research Report for the RES-000-22-1294 ESRC Project funded by the UK Economic and Social Research Council (ESRC), University of Surrey. Available at: (Last accessed 15.07.09). http://www.surrey.ac.uk/Arts/CRONEM/polish/POLISH_FINAL_RESEARCH_REPORT_WEB.pdf.
    • (2006)
    • Eade, J.1    Drinkwater, S.2    Garapich, M.3
  • 33
    • 34548285057 scopus 로고    scopus 로고
    • The benefits of Facebook 'friends': social capital and college students' use of online social network sites
    • Ellison N.B., Steinfield C., Lampe C. The benefits of Facebook 'friends': social capital and college students' use of online social network sites. Journal of Computer-Mediated Communication 2007, 12:1143-1168.
    • (2007) Journal of Computer-Mediated Communication , vol.12 , pp. 1143-1168
    • Ellison, N.B.1    Steinfield, C.2    Lampe, C.3
  • 35
    • 79955463001 scopus 로고    scopus 로고
    • Facebook Statistics, Accessed 17.08.10
    • Facebook Statistics Accessed 17.08.10. http://www.facebook.com/press/info.
  • 37
    • 34249751137 scopus 로고    scopus 로고
    • Recruitment processes and labour mobility: the construction industry in Europe
    • Fellini I., Ferro A., Fullin G. Recruitment processes and labour mobility: the construction industry in Europe. Work, Employment and Society 2007, 21(2):277-298.
    • (2007) Work, Employment and Society , vol.21 , Issue.2 , pp. 277-298
    • Fellini, I.1    Ferro, A.2    Fullin, G.3
  • 38
    • 84997945708 scopus 로고    scopus 로고
    • The trouble with tourism and travel theory
    • Franklin A., Crang M. The trouble with tourism and travel theory. Tourist Studies 2001, 1(1):5-22.
    • (2001) Tourist Studies , vol.1 , Issue.1 , pp. 5-22
    • Franklin, A.1    Crang, M.2
  • 40
    • 33747517617 scopus 로고    scopus 로고
    • Skills and work in the hospitality sector. The case of hotel front office employees in China
    • Hai-yan K., Baum T. Skills and work in the hospitality sector. The case of hotel front office employees in China. International Journal of Contemporary Hospitality Management 2006, 18(6):509-518.
    • (2006) International Journal of Contemporary Hospitality Management , vol.18 , Issue.6 , pp. 509-518
    • Hai-yan, K.1    Baum, T.2
  • 42
    • 37249048451 scopus 로고    scopus 로고
    • Whose space? Differences among users and non-users of social network sites
    • Hargittai E. Whose space? Differences among users and non-users of social network sites. Journal of Computer-Mediated Communication 2008, 13(1):276-297.
    • (2008) Journal of Computer-Mediated Communication , vol.13 , Issue.1 , pp. 276-297
    • Hargittai, E.1
  • 43
    • 79955484586 scopus 로고    scopus 로고
    • Introduction. In D. Held (Ed.). A globalizing world? Culture, economics, politics. London: Routledge
    • Held, D. (2000). Introduction. In D. Held (Ed.). A globalizing world? Culture, economics, politics (pp. 1-12). London: Routledge.
    • (2000) , pp. 1-12
    • Held, D.1
  • 45
    • 0034520259 scopus 로고    scopus 로고
    • Leisure constraints research: its value as a framework for understanding tourism seasonality
    • Hinch T.D., Jackson E.L. Leisure constraints research: its value as a framework for understanding tourism seasonality. Current Issues in Tourism 2000, 3(2):87-106.
    • (2000) Current Issues in Tourism , vol.3 , Issue.2 , pp. 87-106
    • Hinch, T.D.1    Jackson, E.L.2
  • 46
    • 79955479006 scopus 로고    scopus 로고
    • Home Office, Available at
    • Home Office Accession monitoring report May 2004-June 2008 Available at. http://www.ukba.homeoffice.gov.uk/sitecontent/documents/aboutus/reports/accession_monitoring_report/.
    • Accession monitoring report May 2004-June 2008
  • 47
    • 79955479611 scopus 로고    scopus 로고
    • Home Office, Available at, Accessed 15.07.09
    • Home Office Accession monitoring report May 2004-December 2008 Available at, Accessed 15.07.09. http://www.ukba.homeoffice.gov.uk/sitecontent/documents/aboutus/reports/accession_monitoring_report/report18/may04-dec08%3Fview%3DBinary.
    • Accession monitoring report May 2004-December 2008
  • 48
    • 62249208072 scopus 로고    scopus 로고
    • Polish migrant labour in the hospitality workforce: implications for recruitment and retention
    • Janta H., Ladkin A. Polish migrant labour in the hospitality workforce: implications for recruitment and retention. Tourism, Culture and Communications 2009, 9(1/2):5-15.
    • (2009) Tourism, Culture and Communications , vol.9 , Issue.1-2 , pp. 5-15
    • Janta, H.1    Ladkin, A.2
  • 49
    • 84986067756 scopus 로고    scopus 로고
    • Making a career of it? Hospitality students' future perspectives: an Anglo-Dutch study
    • Jenkins A.K. Making a career of it? Hospitality students' future perspectives: an Anglo-Dutch study. International Journal of Contemporary Hospitality Management 2001, 13(1):13-20.
    • (2001) International Journal of Contemporary Hospitality Management , vol.13 , Issue.1 , pp. 13-20
    • Jenkins, A.K.1
  • 51
    • 34249333112 scopus 로고    scopus 로고
    • Conflict, exhaustion, and motivation: a study of frontline employees in Northern Cyprus hotels
    • Karatepe O.M., Uludag O. Conflict, exhaustion, and motivation: a study of frontline employees in Northern Cyprus hotels. Hospitality Management 2007, 26:645-665.
    • (2007) Hospitality Management , vol.26 , pp. 645-665
    • Karatepe, O.M.1    Uludag, O.2
  • 52
    • 0002965909 scopus 로고
    • Tourism, labour and international migration
    • Chichester, A. Montanari, A.M. Williams (Eds.)
    • King R. Tourism, labour and international migration. European tourism: Regions, spaces and restructuring 1995, Chichester. A. Montanari, A.M. Williams (Eds.).
    • (1995) European tourism: Regions, spaces and restructuring
    • King, R.1
  • 54
    • 0034407608 scopus 로고    scopus 로고
    • Integration or segregation? Immigration populations facing the labour market in Sweden
    • Knocke W. Integration or segregation? Immigration populations facing the labour market in Sweden. Economic and Industrial Democracy 2000, 21(3):361-380.
    • (2000) Economic and Industrial Democracy , vol.21 , Issue.3 , pp. 361-380
    • Knocke, W.1
  • 55
    • 30444452682 scopus 로고    scopus 로고
    • Self-monitoring: a moderating role between acculturation strategies and adaptation of immigrants
    • Kosic A., Mannetti L., Sam D.L. Self-monitoring: a moderating role between acculturation strategies and adaptation of immigrants. International Journal of Intercultural Relations 2005, 30:141-157.
    • (2005) International Journal of Intercultural Relations , vol.30 , pp. 141-157
    • Kosic, A.1    Mannetti, L.2    Sam, D.L.3
  • 56
    • 0036003878 scopus 로고    scopus 로고
    • The field behind the screen: using netnography for marketing research in online communities
    • Kozinets R.V. The field behind the screen: using netnography for marketing research in online communities. Journal of Marketing Research 2002, 39(2):61-72.
    • (2002) Journal of Marketing Research , vol.39 , Issue.2 , pp. 61-72
    • Kozinets, R.V.1
  • 57
    • 0034064950 scopus 로고    scopus 로고
    • Partitioning seasonal employment in the hospitality industry
    • Krakover S. Partitioning seasonal employment in the hospitality industry. Tourism Management 2000, 21(5):461-471.
    • (2000) Tourism Management , vol.21 , Issue.5 , pp. 461-471
    • Krakover, S.1
  • 58
    • 84992805204 scopus 로고    scopus 로고
    • Seasonal adjustment of employment to demand and revenues in tourist hotels during expansion and stagnation
    • Krakover S. Seasonal adjustment of employment to demand and revenues in tourist hotels during expansion and stagnation. International Journal of Hospitality and Tourism Administration 2000, 1(2):27-50.
    • (2000) International Journal of Hospitality and Tourism Administration , vol.1 , Issue.2 , pp. 27-50
    • Krakover, S.1
  • 59
    • 0034034411 scopus 로고    scopus 로고
    • Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey
    • Kusluvan S., Kusluvan Z. Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey. Tourism Management 2000, 21:251-269.
    • (2000) Tourism Management , vol.21 , pp. 251-269
    • Kusluvan, S.1    Kusluvan, Z.2
  • 60
    • 0013157586 scopus 로고    scopus 로고
    • An investigation of employees' job satisfaction: the case of hotels in Hong Kong
    • Lam T., Zhang H., Baum T. An investigation of employees' job satisfaction: the case of hotels in Hong Kong. Tourism Management 2001, 22(2):157-165.
    • (2001) Tourism Management , vol.22 , Issue.2 , pp. 157-165
    • Lam, T.1    Zhang, H.2    Baum, T.3
  • 62
    • 19744370224 scopus 로고    scopus 로고
    • Seasonal hotel jobs: an occupation and way of life
    • Lee-Ross D. Seasonal hotel jobs: an occupation and way of life. International Journal of Tourism Research 1999, 1(4):239-254.
    • (1999) International Journal of Tourism Research , vol.1 , Issue.4 , pp. 239-254
    • Lee-Ross, D.1
  • 66
    • 85016826336 scopus 로고    scopus 로고
    • Mobility, migration and seasonal tourism employment: evidence from Swedish mountain municipalities
    • Lundmark L. Mobility, migration and seasonal tourism employment: evidence from Swedish mountain municipalities. Scandinavian Journal of Hospitality and Tourism 2006, 6(3):197-213.
    • (2006) Scandinavian Journal of Hospitality and Tourism , vol.6 , Issue.3 , pp. 197-213
    • Lundmark, L.1
  • 67
    • 0032790791 scopus 로고    scopus 로고
    • The off-season is 'no-season': the case of the Danish island of Bornholm
    • Lundtorp S., Rassing C.R., Wanhill S. The off-season is 'no-season': the case of the Danish island of Bornholm. Tourism Economics 1999, 5(1):49-68.
    • (1999) Tourism Economics , vol.5 , Issue.1 , pp. 49-68
    • Lundtorp, S.1    Rassing, C.R.2    Wanhill, S.3
  • 68
    • 62249220637 scopus 로고    scopus 로고
    • Hotel employer's perceptions of employing eastern European workers: a case study of Cheshire, UK
    • Lyon A., Sulcova D. Hotel employer's perceptions of employing eastern European workers: a case study of Cheshire, UK. Tourism, Culture and Communication 2009, 9(1/2):17-28.
    • (2009) Tourism, Culture and Communication , vol.9 , Issue.1-2 , pp. 17-28
    • Lyon, A.1    Sulcova, D.2
  • 69
    • 62149143247 scopus 로고    scopus 로고
    • The rhetoric of the 'good worker' versus the realities of employers' use and the experiences of migrant workers
    • MacKenzie R., Forde C. The rhetoric of the 'good worker' versus the realities of employers' use and the experiences of migrant workers. Work, Employment and Society 2009, 23(1):142-159.
    • (2009) Work, Employment and Society , vol.23 , Issue.1 , pp. 142-159
    • MacKenzie, R.1    Forde, C.2
  • 72
    • 55349125335 scopus 로고    scopus 로고
    • Internationalization and the spaces of temporary labour: the global assembly of a local workforce
    • McDowell L., Batnitzky A., Dyer S. Internationalization and the spaces of temporary labour: the global assembly of a local workforce. British Journal of Industrial Relations 2008, 46(4):750-770.
    • (2008) British Journal of Industrial Relations , vol.46 , Issue.4 , pp. 750-770
    • McDowell, L.1    Batnitzky, A.2    Dyer, S.3
  • 74
    • 79955474871 scopus 로고    scopus 로고
    • Nasza-klasa. (our class). Available at
    • Nasza-klasa. (2008). (our class). Available at: http://www.nasza-klasa.pl.
    • (2008)
  • 75
    • 19644383189 scopus 로고    scopus 로고
    • The importance of attitude and appearance in the service encounter in retail and hospitality
    • Nickson D., Warhurst C., Dutton E. The importance of attitude and appearance in the service encounter in retail and hospitality. Managing Service Quality 2005, 15(2):195-208.
    • (2005) Managing Service Quality , vol.15 , Issue.2 , pp. 195-208
    • Nickson, D.1    Warhurst, C.2    Dutton, E.3
  • 77
    • 79955476884 scopus 로고    scopus 로고
    • Hospitality employees' views on the unsatisfactory hygiene factors. In Conference proceedings of the 17th annual CHME research conference, Glasgow
    • Poulston, J. (2008). Hospitality employees' views on the unsatisfactory hygiene factors. In Conference proceedings of the 17th annual CHME research conference, Glasgow (pp. 516-530).
    • (2008) , pp. 516-530
    • Poulston, J.1
  • 78
    • 64449087185 scopus 로고    scopus 로고
    • Undergraduates' perceptions of tourism and hospitality as a career choice
    • Richardson S. Undergraduates' perceptions of tourism and hospitality as a career choice. International Journal of Hospitality Management 2008, 28(3):382-388.
    • (2008) International Journal of Hospitality Management , vol.28 , Issue.3 , pp. 382-388
    • Richardson, S.1
  • 81
    • 8644247657 scopus 로고    scopus 로고
    • Workers wanted: employer recruitment of immigrant labor
    • Rodriguez N. Workers wanted: employer recruitment of immigrant labor. Work and Occupations 2004, 31(4):453-473.
    • (2004) Work and Occupations , vol.31 , Issue.4 , pp. 453-473
    • Rodriguez, N.1
  • 84
    • 70350468297 scopus 로고    scopus 로고
    • Blogs in tourism: changing approaches to information exchange
    • Schmallegger D., Carson D. Blogs in tourism: changing approaches to information exchange. Journal of Vacation Marketing 2008, 14:99-110.
    • (2008) Journal of Vacation Marketing , vol.14 , pp. 99-110
    • Schmallegger, D.1    Carson, D.2
  • 91
    • 0032756445 scopus 로고    scopus 로고
    • Tourism employment during economic transition
    • Szivas E., Riley M. Tourism employment during economic transition. Annals of Tourism Research 1999, 26(4):747-771.
    • (1999) Annals of Tourism Research , vol.26 , Issue.4 , pp. 747-771
    • Szivas, E.1    Riley, M.2
  • 92
    • 0037267141 scopus 로고    scopus 로고
    • Labour mobility into tourism. Attraction and satisfaction
    • Szivas E., Riley M., Airey D. Labour mobility into tourism. Attraction and satisfaction. Annals of Tourism Research 2003, 30(1):64-75.
    • (2003) Annals of Tourism Research , vol.30 , Issue.1 , pp. 64-75
    • Szivas, E.1    Riley, M.2    Airey, D.3
  • 93
    • 33748687763 scopus 로고    scopus 로고
    • Rzeczpospolita blogów [Republic of Blog]: examining Polish bloggers through content analysis
    • article 2. Available at, Accessed 07.07.09
    • Trammell K.D., Tarkowski A., Hofmokl J., Sapp A.M. Rzeczpospolita blogów [Republic of Blog]: examining Polish bloggers through content analysis. Journal of Computer-Mediated Communication 2006, 11(3). article 2. Available at, Accessed 07.07.09. http://jcmc.indiana.edu/vol11/issue3/trammell.html.
    • (2006) Journal of Computer-Mediated Communication , vol.11 , Issue.3
    • Trammell, K.D.1    Tarkowski, A.2    Hofmokl, J.3    Sapp, A.M.4
  • 94
    • 0000530657 scopus 로고    scopus 로고
    • Travelling workers and working tourists: variations across the interaction between work and tourism
    • Uriely N. Travelling workers and working tourists: variations across the interaction between work and tourism. International Journal of Tourism Research 2001, 3(1):1-9.
    • (2001) International Journal of Tourism Research , vol.3 , Issue.1 , pp. 1-9
    • Uriely, N.1
  • 95
    • 34249893376 scopus 로고    scopus 로고
    • Mobility into tourism: refugee, employer?
    • Vaugeois N., Rollins N. Mobility into tourism: refugee, employer?. Annals of Tourism Research 2007, 34(3):630-648.
    • (2007) Annals of Tourism Research , vol.34 , Issue.3 , pp. 630-648
    • Vaugeois, N.1    Rollins, N.2
  • 96
    • 54249112653 scopus 로고    scopus 로고
    • Assessing staff turnover: a view from the English Riviera
    • Walmsley A. Assessing staff turnover: a view from the English Riviera. International Journal of Tourism Research 2004, 6(4):275-288.
    • (2004) International Journal of Tourism Research , vol.6 , Issue.4 , pp. 275-288
    • Walmsley, A.1
  • 97
    • 33847288242 scopus 로고    scopus 로고
    • Employee experience of aesthetic labour in retail and hospitality
    • Warhurst C.H., Nickson D. Employee experience of aesthetic labour in retail and hospitality. Work, Employment and Society 2007, 21(1):103-120.
    • (2007) Work, Employment and Society , vol.21 , Issue.1 , pp. 103-120
    • Warhurst, C.H.1    Nickson, D.2
  • 98
    • 84992776096 scopus 로고    scopus 로고
    • Stigma in food service work: how it affects restaurant servers' intention to stay in the business or recommend a job to another
    • Wildes V. Stigma in food service work: how it affects restaurant servers' intention to stay in the business or recommend a job to another. Tourism and Hospitality Research 2005, 5(3):213-233.
    • (2005) Tourism and Hospitality Research , vol.5 , Issue.3 , pp. 213-233
    • Wildes, V.1
  • 99
    • 33751304968 scopus 로고    scopus 로고
    • Attracting and retaining food serves: how internal service quality moderates occupational stigma
    • Wildes V. Attracting and retaining food serves: how internal service quality moderates occupational stigma. Journal of Hospitality Management 2007, 26(1):4-19.
    • (2007) Journal of Hospitality Management , vol.26 , Issue.1 , pp. 4-19
    • Wildes, V.1
  • 100
    • 59749096026 scopus 로고    scopus 로고
    • Exploratory study of understanding hotel employees' perception on work-life balance issues
    • Wong S.C., Ko A. Exploratory study of understanding hotel employees' perception on work-life balance issues. International Journal of Hospitality Management 2009, 28(2):195-203.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.2 , pp. 195-203
    • Wong, S.C.1    Ko, A.2
  • 102
    • 79955469293 scopus 로고    scopus 로고
    • The problems and experiences of ethnic minority and migrant workers hotelsand restaurants in England. Just Labour: A Canadian Journal of Work and Society
    • Wright, T. (2007). The problems and experiences of ethnic minority and migrant workers hotelsand restaurants in England. Just Labour: A Canadian Journal of Work and Society, 10, 74-84.
    • (2007) , vol.10 , pp. 74-84
    • Wright, T.1
  • 104
    • 84992861108 scopus 로고    scopus 로고
    • Creating a good first day on the job: allayingnewcomers' anxiety with positive messages. Cornell Hotel and Restaurant Administration Quarterly
    • Young, Ch. A., & Lundberg, C. C. (1996). Creating a good first day on the job: allayingnewcomers' anxiety with positive messages. Cornell Hotel and Restaurant Administration Quarterly, 37, 26-33.
    • (1996) , vol.37 , pp. 26-33
    • Young, Ch.A.1    Lundberg, C.C.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.