-
1
-
-
70349854872
-
Chapter 14: Branding places and nations
-
R. Clifton and J. Simmons eds New York: Bloomberg Press
-
Anholt , S ( 2004 ) Chapter 14: Branding places and nations In: R. Clifton and J. Simmons (eds.) Brands and Branding New York: Bloomberg Press , pp. 213-226
-
(2004)
Brands and Branding
, pp. 213-226
-
-
Anholt, S.1
-
3
-
-
79954594875
-
Personality associations as an instrument of place branding: Possibilities and pitfalls
-
G.J. Ashworth and M. Kavaratzis eds.
-
Ashworth , G J ( 2010 ) Personality associations as an instrument of place branding: Possibilities and pitfalls In: G.J. Ashworth and M. Kavaratzis (eds.) Towards Effective Place Brand Management-Branding European Cities and Regions
-
(2010)
Towards Effective Place Brand Management-Branding European Cities and Regions
-
-
Ashworth, G.J.1
-
5
-
-
68149116040
-
Beyond the logo: Brand management for cities
-
Ashworth , G J and Kavaratzis , M ( 2009 ) Beyond the logo: Brand management for cities Journal of Brand Management 16 (8) 520-531
-
(2009)
Journal of Brand Management
, vol.16
, Issue.8
, pp. 520-531
-
-
Ashworth, G.J.1
Kavaratzis, M.2
-
6
-
-
79954613188
-
-
London: Belhaven Azevedo A 2009 Are you proud to live here? A residents oriented place marketing audit attachment self-esteem and identity Paper presented at the 38th European Marketing Academy Conference; May Nantes France
-
Ashworth , G J and Voogd , H ( 1990 ) Selling the City: Marketing Approaches in Public Sector Urban Planning London: Belhaven Azevedo , A ( 2009 ) Are you proud to live here? A residents oriented place marketing audit (attachment, self-esteem and identity) Paper presented at the 38th European Marketing Academy Conference; 26-29 May, Nantes, France
-
(1990)
Selling the City: Marketing Approaches in Public Sector Urban Planning
, pp. 26-29
-
-
Ashworth, G.J.1
Voogd, H.2
-
7
-
-
0037397355
-
Consumer-company identification: A framework for understanding consumers' relationships with companies
-
DOI 10.1509/jmkg.67.2.76.18609
-
Bhattacharya , C B and Sen , S ( 2003 ) Consumer-company identifi cation: A framework for understanding consumers relationships with companies Journal of Marketing 67 (April) 76-88 (Pubitemid 36507811)
-
(2003)
Journal of Marketing
, vol.67
, Issue.2
, pp. 76-88
-
-
Bhattacharya, C.B.1
Sen, S.2
-
8
-
-
0002626084
-
Customer lifetime value: Marketing models and applications
-
Berger , P D and Nasr , M I ( 1998 ) Customer lifetime value: Marketing models and application Journal of Interactive Marketing 12 (1) 17-30 (Pubitemid 128466820)
-
(1998)
Journal of Interactive Marketing
, vol.12
, Issue.1
, pp. 17-30
-
-
Berger, P.D.1
Nasr, N.I.2
-
9
-
-
70349862154
-
-
Rotterdam the Netherlands: Erasmus Research Institute of Management ERIM
-
Braun , E ( 2008 ) City Marketing: Towards an Integrated Approach Rotterdam, the Netherlands: Erasmus Research Institute of Management (ERIM)
-
(2008)
City Marketing: Towards An Integrated Approach
-
-
Braun, E.1
-
10
-
-
0442294007
-
Theory development and implementation of national customer satisfaction indices: The Swiss index of customer satisfaction
-
SWICS
-
Bruhn , M and Grund , M A ( 2000 ) Theory, development and implementation of national customer satisfaction indices: The Swiss index of customer satisfaction (SWICS) Total Quality Management 11 (7) 1017-1028
-
(2000)
Total Quality Management
, vol.11
, Issue.7
, pp. 1017-1028
-
-
Bruhn, M.1
Grund, M.A.2
-
11
-
-
0442280750
-
Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study
-
Cassel , C and Ekloef , J A ( 2001 ) Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study Total Quality Management 12 (7) 834-841
-
(2001)
Total Quality Management
, vol.12
, Issue.7
, pp. 834-841
-
-
Cassel, C.1
Ekloef, J.A.2
-
12
-
-
67349192975
-
Hybrid individualized twolevel choice-based conjoint HIT-CBC: A new method for measuring preference structures with many attribute levels
-
Eggers , F and Sattler , H ( 2009 ) Hybrid individualized twolevel choice-based conjoint (HIT-CBC): A new method for measuring preference structures with many attribute levels International Journal of Research in Marketing 26 (2) 108-118
-
(2009)
International Journal of Research in Marketing
, vol.26
, Issue.2
, pp. 108-118
-
-
Eggers, F.1
Sattler, H.2
-
13
-
-
78650995962
-
City council websites as a means of place brand identity communication
-
Florek , M , Insch , A and Gnoth , J ( 2006 ) City council websites as a means of place brand identity communication Place Branding 2 (4) 276-296
-
(2006)
Place Branding
, vol.2
, Issue.4
, pp. 276-296
-
-
Florek, M.1
Insch, A.2
Gnoth, J.3
-
15
-
-
0030518346
-
The American customer satisfaction index: Nature purpose and fi ndings
-
Fornell , C , Johnson , M D , Anderson , E W , Cha , J S and Bryant , B E ( 1996 ) The American customer satisfaction index: Nature, purpose, and fi ndings Journal of Marketing 60 (4) 7-18
-
(1996)
Journal of Marketing
, vol.60
, Issue.4
, pp. 7-18
-
-
Fornell, C.1
Johnson, M.D.2
Anderson, E.W.3
Cha, J.S.4
Bryant, B.E.5
-
16
-
-
84992886003
-
When does commitment lead to loyalty
-
Fullerton , G ( 2003 ) When does commitment lead to loyalty? Journal of Service Research 5 (4) 333-344
-
(2003)
Journal of Service Research
, vol.5
, Issue.4
, pp. 333-344
-
-
Fullerton, G.1
-
17
-
-
0033423162
-
The different roles of satisfaction trust and commitment in customer relationships
-
April
-
Garbarino , E and Johnson , M S ( 1999 ) The different roles of satisfaction, trust, and commitment in customer relationships Journal of Marketing 63 (April) 70-87
-
(1999)
Journal of Marketing
, vol.63
, pp. 70-87
-
-
Garbarino, E.1
Johnson, M.S.2
-
18
-
-
79954584977
-
City marketing-current developments and overview
-
F. Birk B. Grabow and B. Hollbach-Gr ö mig eds Berlin Germany: Deutsches Institut f ü r Urbanistik
-
Grabow , B , Hollbach-Gr ö mig , B and Birk , F ( 2006 ) City marketing-Current developments and overview In: F. Birk, B. Grabow and B. Hollbach-Gr ö mig (eds.) Stadtmarketing-Status quo und Perspektiven City Marketing-Status Quo and Future Priorities Berlin, Germany: Deutsches Institut f ü r Urbanistik , pp. 19-34
-
(2006)
Stadtmarketing-Status Quo und Perspektiven City Marketing-Status Quo and Future Priorities
, pp. 19-34
-
-
Grabow, B.1
Hollbach-Grömig, B.2
Birk, F.3
-
19
-
-
1442283713
-
Valuing customers
-
Gupta , S , Lehmann , D R and Suart , J A ( 2004 ) Valuing customers Journal of Marketing Research XLI 7-18 (Pubitemid 38285112)
-
(2004)
Journal of Marketing Research
, vol.41
, Issue.1
, pp. 7-18
-
-
Gupta, S.1
Lehmann, D.R.2
Stuart, J.A.3
-
20
-
-
19944423079
-
Destination brand images: A business tourism perspective
-
DOI 10.1108/08876040510579361
-
Hankinson , G ( 2005 ) Destination brand images: A business tourism perspective Journal of Services Marketing 19 (1) 24-32 (Pubitemid 40757409)
-
(2005)
Journal of Services Marketing
, vol.19
, Issue.1
, pp. 24-32
-
-
Hankinson, G.1
-
21
-
-
67650262205
-
An analysis of terminology use in place branding
-
Hanna , S and Rowley , J ( 2008 ) An analysis of terminology use in place branding Place Branding and Public Diplomacy 4 (1) 61-75
-
(2008)
Place Branding and Public Diplomacy
, vol.4
, Issue.1
, pp. 61-75
-
-
Hanna, S.1
Rowley, J.2
-
23
-
-
79954585310
-
Managing residents satisfaction with city life: Application of importance-satisfaction analysis
-
Insch , A ( 2010 ) Managing residents satisfaction with city life: Application of importance-satisfaction analysis Journal of Town and City Management 1 (2) 164-174
-
(2010)
Journal of Town and City Management
, vol.1
, Issue.2
, pp. 164-174
-
-
Insch, A.1
-
24
-
-
84992943401
-
A great place to live work and play-conceptualizing place satisfaction in the case of a citys residents
-
Insch , A and Florek , M ( 2008 ) A great place to live, work and play-Conceptualizing place satisfaction in the case of a city's residents Journal of Place Management and Development 1 (2) 138-149
-
(2008)
Journal of Place Management and Development
, vol.1
, Issue.2
, pp. 138-149
-
-
Insch, A.1
Florek, M.2
-
25
-
-
79954598304
-
Place satisfaction of city residents: Findings and implications for city branding
-
G.J. Ashworth and M. Kavaratzis eds Cheltenham UK: Edward Elgar Publishing
-
Insch , A and Florek , M ( 2010 ) Place satisfaction of city residents: Findings and implications for city branding In: G.J. Ashworth and M. Kavaratzis (eds.) Towards Effective Place Brand Management-Branding European Cities and Regions Cheltenham, UK: Edward Elgar Publishing , pp. 191-204
-
(2010)
Towards Effective Place Brand Management-Branding European Cities and Regions
, pp. 191-204
-
-
Insch, A.1
Florek, M.2
-
26
-
-
84992963158
-
Investor-based place brand equity: A theoretical framework
-
Jacobsen , B P ( 2009 ) Investor-based place brand equity: A theoretical framework Journal of Place Management and Development 2 (1) 70-84
-
(2009)
Journal of Place Management and Development
, vol.2
, Issue.1
, pp. 70-84
-
-
Jacobsen, B.P.1
-
27
-
-
70349863127
-
Place branding: A review of trends and conceptual models
-
Kavaratzis , M ( 2005 ) Place branding: A review of trends and conceptual models The Marketing Review 5 329-342
-
(2005)
Marketing Review
, vol.5
, pp. 329-342
-
-
Kavaratzis, M.1
-
29
-
-
21144478550
-
Conceptualizing measuring and managing customer-based brand equity
-
January
-
Keller , K L ( 1993 ) Conceptualizing, measuring, and managing customer-based brand equity Journal of Marketing 57 ( January) 1-22
-
(1993)
Journal of Marketing
, vol.57
, pp. 1-22
-
-
Keller, K.L.1
-
30
-
-
0003927975
-
-
New York: The Free Press
-
Kotler , P , Haider , D H and Rein , I ( 1993 ) Marketing Places: Attracting Investment, Industry, and Tourism to Cities, States, and Nations New York: The Free Press
-
(1993)
Marketing Places: Attracting Investment Industry and Tourism to Cities States and Nations
-
-
Kotler, P.1
Haider, D.H.2
Rein, I.3
-
31
-
-
79954587838
-
Customer lifetime value-The path to profitability
-
Kumar , V ( 2007 ) Customer lifetime value-The path to profi tability Foundations and Trends in Marketing 2 (1) 1-96
-
(2007)
Foundations and Trends in Marketing
, vol.2
, Issue.1
, pp. 1-96
-
-
Kumar, V.1
-
32
-
-
4644343186
-
Customer lifetime value approaches and best practice applications
-
DOI 10.1002/dir.20014
-
Kumar , V , Ramani , G and Bohling , T ( 2004 ) Customer lifetime value approaches and best practices applications Journal of Interactive Marketing 18 (3) 60-72 (Pubitemid 39289318)
-
(2004)
Journal of Interactive Marketing
, vol.18
, Issue.3
, pp. 60-72
-
-
Kumar, V.1
Ramani, G.2
Bohling, T.3
-
33
-
-
33749619999
-
Managing customers for value: An overview and research agenda
-
DOI 10.1177/1094670506293558
-
Kumar , V , Lemon , K N and Parasuraman , A ( 2006a ) Managing customers for value, an overview and research agenda Journal of Service Research 9 (2) 87-94 (Pubitemid 44545797)
-
(2006)
Journal of Service Research
, vol.9
, Issue.2
, pp. 87-94
-
-
Kumar, V.1
Lemon, K.N.2
Parasuraman, A.3
-
34
-
-
33645310688
-
Knowing what to sell when to whom
-
Kumar , V , Venkatesan , R and Reinartz , W ( 2006b ) Knowing what to sell, when, to whom Harvard Business Review 84 (3) 131-137
-
(2006)
Harvard Business Review
, vol.84
, Issue.3
, pp. 131-137
-
-
Kumar, V.1
Venkatesan, R.2
Reinartz, W.3
-
35
-
-
0039655688
-
Reliability and validity of the brand-anchored conjoint approach to measuring retailer images
-
Louviere , J J and Johnson , R D ( 1990 ) Reliability and validity of the brand-anchored conjoint approach to measuring retailer images Journal of Retailing 66 (4) 359-382
-
(1990)
Journal of Retailing
, vol.66
, Issue.4
, pp. 359-382
-
-
Louviere, J.J.1
Johnson, R.D.2
-
37
-
-
67650155225
-
Are women more loyal customers than men gender differences in loyalty to fi rms and individual service providers
-
July
-
Melnyk , V , Van Osselaer , S M J and Bijmolt , T H A ( 2009 ) Are women more loyal customers than men? Gender differences in loyalty to fi rms and individual service providers Journal of Marketing 73 ( July) 82-96
-
(2009)
Journal of Marketing
, vol.73
, pp. 82-96
-
-
Melnyk, V.1
Van Osselaer, S.M.J.2
Bijmolt, T.H.A.3
-
39
-
-
3042802664
-
Country equity and country branding: Problems and prospects
-
Papadopoulos , N and Heslop , L ( 2002 ) Country equity and country branding: Problems and prospects Journal of Brand Management 9 (4-5) 294-314
-
(2002)
Journal of Brand Management
, vol.9
, Issue.4-5
, pp. 294-314
-
-
Papadopoulos, N.1
Heslop, L.2
-
40
-
-
44349132095
-
Putting a price tag on friends relatives and neighbours: Using surveys of life satisfaction to value social relationships
-
Powdthavee , N ( 2008 ) Putting a price tag on friends, relatives, and neighbours: Using surveys of life satisfaction to value social relationships The Journal of Socio-Economics 37 1459-1480
-
(2008)
Journal of Socio-Economics
, vol.37
, pp. 1459-1480
-
-
Powdthavee, N.1
-
42
-
-
0037257247
-
The impact of customer relationship characteristics on profitable lifetime duration
-
DOI 10.1509/jmkg.67.1.77.18589
-
Reinartz , W and Kumar , V ( 2003 ) The impact of customer relationship characteristics on profi table lifetime duration Journal of Marketing 67 (1) 77-99 (Pubitemid 36161225)
-
(2003)
Journal of Marketing
, vol.67
, Issue.1
, pp. 77-99
-
-
Reinartz, W.J.1
Kumar, V.2
-
43
-
-
1842554865
-
Return on marketing: Using customer equity to focus marketing strategy
-
Rust , R T , Lemon , K N and Zeithaml , V A ( 2004 ) Return on marketing: Using customer equity to focus marketing strategy Journal of Marketing 68 (1) 109-127 (Pubitemid 38421780)
-
(2004)
Journal of Marketing
, vol.68
, Issue.1
, pp. 109-127
-
-
Rust, R.T.1
Lemon, K.N.2
Zeithaml, V.A.3
-
44
-
-
33749590586
-
The path to customer centricity
-
DOI 10.1177/1094670506294666
-
Shah , D , Rust , R T , Staelin , R and Day , G S ( 2006 ) The path to customer centricity Journal of Service Research 9 (133) 113-124 (Pubitemid 44545799)
-
(2006)
Journal of Service Research
, vol.9
, Issue.2
, pp. 113-124
-
-
Shah, D.1
Rust, R.T.2
Parasuraman, A.3
Staelin, R.4
Day, G.S.5
-
45
-
-
0032820336
-
Urban competitiveness, marketing and the need for organising capacity
-
van den Berg , L and Braun , E ( 1999 ) Urban competitiveness, marketing and the need for organising capacity Urban Studies 36 987-999 (Pubitemid 29375705)
-
(1999)
Urban Studies
, vol.36
, Issue.5-6
, pp. 987-999
-
-
Van Berg, L.D.1
Braun, E.2
-
47
-
-
84993027298
-
Whos your target the creative class as a target group for place branding
-
Zenker , S ( 2009 ) Who's your target? The creative class as a target group for place branding Journal of Place Management and Development 2 (1) 23-32
-
(2009)
Journal of Place Management and Development
, vol.2
, Issue.1
, pp. 23-32
-
-
Zenker, S.1
-
48
-
-
79954613803
-
Development and implementation of the citizen satisfaction index CSI: Four basic factors of citizens satisfaction
-
Zenker , S , Petersen , S and Aholt , A ( 2009a ) Development and implementation of the citizen satisfaction index (CSI): Four basic factors of citizens satisfaction Research Papers on Marketing and Retailing 39 1-19
-
(2009)
Research Papers on Marketing and Retailing
, vol.39
, pp. 1-19
-
-
Zenker, S.1
Petersen, S.2
Aholt, A.3
-
51
-
-
79954608784
-
Development and implementation of the resident migration scale ReMiS: Measuring success in place marketing
-
E.H. Witte and T. Gollan eds Germany: Pabst Verlag
-
Zenker , S and Gollan , T ( 2010 ) Development and implementation of the resident migration scale (ReMiS): Measuring success in place marketing In: E.H. Witte and T. Gollan (eds.) Sozialpsychologie und Ö konomie Social Psychology and Economy Lengerich, Germany: Pabst Verlag , pp. 156-172
-
(2010)
Sozialpsychologie und Ö Konomie Social Psychology and Economy Lengerich
, pp. 156-172
-
-
Zenker, S.1
Gollan, T.2
|