An evaluation of the influence of primary care team functioning on the health of Medicare beneficiaries

Medical Care Research and Review

Volumn 68, Issue 2, 2011, Pages 177-201

  Roblin, Douglas W ^a   Howard, David H ^b   Junling Ren, ^a   Becker, Edmund R ^b  

^a KAISER PERMANENTE   (United States)

^b EMORY UNIVERSITY   (United States)

Author keywords

health status; Medicare; organizational climate; primary care; teamwork

Indexed keywords

AGED; ARTICLE; EMOTIONAL STABILITY; FEMALE; HEALTH; HEALTH CARE QUALITY; HEALTH STATUS; HUMAN; MAJOR CLINICAL STUDY; MALE; MANAGED CARE ORGANIZATION; MEDICARE; PAIN; PATIENT SATISFACTION; PRIMARY MEDICAL CARE; PROFESSIONAL DELEGATION; SHORT FORM 36; SOCIAL INTERACTION; TEAMWORK;

AGED; AGED, 80 AND OVER; FEMALE; HEALTH STATUS; HUMANS; MALE; MANAGED CARE PROGRAMS; MEDICARE; ORGANIZATIONAL CULTURE; PATIENT CARE TEAM; PRIMARY HEALTH CARE; QUALITY INDICATORS, HEALTH CARE; UNITED STATES;

EID: 79953007343     PISSN: 10775587     EISSN: 15526801     Source Type: Journal    
DOI: 10.1177/1077558710374619     Document Type: Article

References (70)

1. Alexander, J.A., Lichtenstein, R., Jinnett, K., Wells, R., Zazzali, J., & Liu, D. (2005). Cross-functional team processes and patient functional improvement. Health Services Research, 40, 1335-1355. (Pubitemid 41442442)
2. Anderson, L.A., & Dedrick, R.F. (1990). Development of the Trust in Physician scale: A measure to assess interpersonal trust in patient-physician relationships. Psychological Reports, 67, 1091-1100.
3. Andersson, L.M., & Pearson, C.M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452-471.
4. Becker, E.R., & Roblin, D.W. (2008). Translating primary care practice climate into patient activation: The role of patient trust in physician. Medical Care, 46, 795-805.
5. Beckett, L.A., Brock, D.B., Lemke, J.H., Mendes de Leon, C.F., Guralnik, J.M., Fillenbaum, G.G.,... Evans, D.A. (1996). Analysis of change in self-reported physical function among older persons in four population studies. American Journal of Epidemiology, 143, 766-778. (Pubitemid 26119820)
6. Bierman, A.S., Lawrence, S.F., Haffer, S.C., & Clancy, C.M. (2001). Functional health outcomes as a measure of health care quality for Medicare beneficiaries. Health Services Research, 36, 90-109.
7. Bower, P., Campbell S., Bojke, C., & Sibbald, B. (2003). Team structure, team climate, and the quality of care in primary care: An observational study. Quality and Safety in Health Care, 2003, 12, 273-279. (Pubitemid 36981324)
8. Burke, M.J., Borucki, C.C., & Hurley, A.E. (1992). Reconceptualizing psychological climate in a retail service environment: A multiple-stakeholder perspective. Journal of Applied Psychology, 77, 717-729.
9. Campbell, S.M., Hann, M., Hacker, J., Burns, C., Oliver, D., Thapar, A.,... Roland, M.O. (2001). Identifying predictors of high quality care in English general practice: Observational study. British Medical Journal, 323, 784-787. (Pubitemid 32946768)
10. Cho, C.Y., Alessi, C.A., Cho, M., Aronow, H.U., Stuck, A.E., Rubenstein, L.Z., & Beck, J.C. (1998). The association between chronic illness and functional change among participants in a comprehensive geriatric assessment program. Journal of the American Geriatrics Society, 46, 677-682. (Pubitemid 28262341)
11. Cohen-Charash, Y., & Spector, P.E. (2001). The role of justice in organizations: A meta-analysis. Organizational Behavior and Human Decision Processes, 86, 278-321. (Pubitemid 33132714)
12. Colquitt, J.A., Conlon, D.E., Wesson, M.J., Porter, C.O., & Ng, K.Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86, 425-445. (Pubitemid 33403969)
13. Colquitt, J.A., Noe, R.A., & Jackson, C.L. (2002). Justice in teams: Antecedents and consequences of procedural justice climate. Personnel Psychology, 55, 83-109.
14. Dalal, R.S. (2005). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90, 1241-1255. (Pubitemid 43011579)
15. DiMatteo, M.R. (2004). Social support and patient adherence to medical treatment: A meta-analysis. Health Psychology, 23, 207-218.
16. DiMatteo, M.R., Giordani, P.J., Lepper, H.S., & Croghan, T.W. (2002). Patient adherence and medical treatment outcomes: A meta-analysis. Medical Care, 40, 794-811.
17. Dunlap, W.P., Burke, M.J., & Smith-Crowe, K. (2003). Accurate tests of statistical significance for RWG and average deviation interrater agreement indexes. Journal of Applied Psychology, 88, 356-362. (Pubitemid 36507880)
18. Fiscella, K., Meldrum, S., Franks, P., Shields, C.G., Duberstein, P., McDaniel, S.H., & Epstein, R.M. (2004). Patient trust: Is it related to patient-centered behavior of primary care physicians ? Medical Care, 42, 1049-1055. (Pubitemid 39472111)
19. Gill, T.M., Allore, H., & Guo, A. (2003). Restricted activity and functional decline among community-living older persons. Archives of Internal Medicine, 163, 1317-1322. (Pubitemid 36676196)
20. Goni, S. (1999). An analysis of the effectiveness of Spanish primary health care teams. Health Policy, 48, 107-117. (Pubitemid 29324945)
21. Grumbach, K., & Bodenheimer, T. (2004). Can health care teams improve primary care practice ? Journal of the American Medical Association, 291, 1246-1251. (Pubitemid 38541669)
22. Haas, J.S., Cook, E.F., Puopolo, A.L., Burstin, H.R., Cleary, P.D., & Brennan, T.A. (2000). Is the professional satisfaction of general internists associated with patient satisfaction ? Journal of General Internal Medicine, 15, 122-128. (Pubitemid 30100225)
23. Hall, J.A., Roter, D.L., & Katz, N.R. (1988). Meta-analysis of correlates of provider behavior in medical encounters. Medical Care, 26, 657-675.
24. Haskard Zolnierek, K.B., & Dimatteo, M.R. (2009). Physician communication and patient adherence to treatment: A meta-analysis. Medical Care, 47, 826-834.
25. Hibbard, J.H., Stockard, J., Mahoney, E.R., & Tusler, M. (2004). Development of the Patient Activation Measure (PAM): Conceptualizing and measuring activation in patients and consumers. Health Services Research, 39, 1005-1026. (Pubitemid 38924690)
26. Hoeymans, N., Feskens, E.J.M., van den Bos, G.A.M., & Kromhout, D. (1997). Age, time, and cohort effects on functional status and self-rated health in elderly men. American Journal of Public Health, 87, 1620-1625. (Pubitemid 27465236)
27. James, R.G., Demaree, R.G., & Wolf, G. (1984). Estimating within-group interrater reliability with and without response bias. Journal of Applied Psychology, 69, 85-98.
28. James, R.G., Demaree, R.G., & Wolf, G. (1993). RWG: An assessment of within-group interrater agreement. Journal of Applied Psychology, 78, 306-309.
29. Johnson, J.W. (1996). Linking employee perceptions of service climate to customer satisfaction. Personnel Psychology, 49, 831-851. (Pubitemid 126172974)
30. Jones, N., Jones, S.L., & Miller, N.A. (2004). The Medicare Health Outcomes Survey program: overview, context, and near-term prospects. Health and Quality of Life Outcomes, 2, 33-42.
31. Kahn, K.L., Tisnado, D.M., Adams, J.L., Liu, H., Chen, W.P., Hu, F.A.,... Damberg, C.L. (2007). Does ambulatory process of care predict health-related quality of life outcomes for patients with chronic disease? Health Services Research, 42, 63-83. (Pubitemid 46145526)
32. Leinonen, F., Heikkinen, E., & Jylha, M. (2001). Predictors of decline in self-assessments of health among older people-A 5-year longitudinal study. Social Science & Medicine, 52, 1329-1341. (Pubitemid 32175693)
33. Leisen, B., & Hyman, M.R. (2004). Antecedents and consequences of trust in a service provider: The case of primary care physicians. Journal of Business Research, 57, 990-999. (Pubitemid 39097224)
34. Lemieux-Charles, L., & McGuire, W.L. (2006). What do we know about health care team effectiveness? A review of the literature. Medical Care Research and Review, 63, 263-300. (Pubitemid 43667960)
35. Liao, H., & Rupp, D.E. (2005). The impact of justice climate and justice orientation on work outcomes: A cross-level multifocal framework. Journal of Applied Psychology, 90, 242-256. (Pubitemid 40551462)
36. McCall, N., Bonito, A., & Trofimovich, L. (2004). Estimation and analysis of non-response bias in Medicare surveys. Research Triangle Park, NC: RTI International.
37. McCall, N., Khatutsky, G., Smith, K., & Pope, G.C. (2004). Estimation of non-response bias in the Medicare FFS HOS. Health Care Financing Review, 25 (4). 27-41. (Pubitemid 39201554)
38. Meterko, M., Mohr, D.C., & Young, G.J. (2004). Teamwork culture and patient satisfaction in hospitals. Medical Care, 42, 492-498.
39. Moorman, R.H. (1991). Relationship between organizational justice, and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship ? Journal of Applied Psychology, 76, 845-855.
40. Mosen, D.M., Schmittdiel, J., Hibbard, J., Sobel, D., Remmers, C., & Bellows, J. (2007). Is patient activation associated with outcomes of care for adults with chronic conditions ? Journal of Ambulatory Care Management, 30, 21-29. (Pubitemid 46005839)
41. Organ, D.W., & Moorman, R.H. (1993). Fairness and organizational citizenship behavior: What are the connections ? Social Justice Research, 6, 5-18.
42. Organ, D.W., & Ryan, K. (1995). A Meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behaviors. Personnel Psychology, 48, 775-802. (Pubitemid 126010190)
43. Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., & Bachrach, D.G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
44. Podsakoff, N.P., Whiting, S.W., Podsakoff, P.M., & Blume, B.D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94, 122-141.
45. Poulton, W., & West, M. (1999). The determinants of effectiveness in primary health care teams. Journal of Interprofessional Care, 1999, 77-84.
46. Robinson, S.L., & O' Leary-Kelly, A.M. (1998). Monkey see, monkey do: The influence of work groups on the anti-social behavior of employees. Academy of Management Journal, 47, 658-672. (Pubitemid 128335405)
47. Roblin, D.W., Howard, D.H., Becker, E.R., Adams, E.K., & Roberts, M.H. (2004). Use of midlevel practitioners to achieve labor cost savings in the primary care practice of an MCO. Health Services Research, 39, 607-626.
48. Roblin, D., Kaplan, S.H., Greenfield, S., & Roberts, M.H. (2002). Collaborative clinical culture and primary care outcomes. Paper presented at the Academy Health Annual Research Meeting, Washington, DC.
49. Rucci, A.J., Kirn, S.P., & Quinn, R.T. (1998). The employee-customer-profit chain at Sears. Harvard Business Review, 76, 82-97.
50. Safran, D.G., Kosinski, M., Tarlov, A.R., Rogers, W.H., Taira, D.H., Lieberman, N., & Ware, J.E. (1998). The Primary Care Assessment Survey: Tests of data quality and measurement performance. Medical Care, 36, 728-739. (Pubitemid 128456428)
51. Schmitt, M.J., & Allscheid, S.P. (1995). Employee attitudes and customer satisfaction: Making theoretical and empirical connections. Personnel Psychology, 48, 521-536.
52. Schneider, B., & Bowen, D.E. (1985). Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology, 70, 423-433.
53. Schneider, B., Ehrhart, M.G., Mayer, D.M., Saltz, J.L., & Niles-Jolly, K. (2005). Understanding organization-customer links in service settings. Academy of Management Journal, 48, 747-773.
54. Schneider, B., White, S.S., & Paul, M.C. (1998). Linking service climate and customer perceptions of service quality: test of a causal model. Journal of Applied Psychology, 83, 150-163. (Pubitemid 128374310)
55. Schneider, J., Kaplan, S.H., Greenfield, S., Li, W., & Wilson, I.B. (2004). Better physician-patient relationships are associated with higher reported adherence to antiretroviral therapy in patients with HIV infection. Journal of General Internal Medicine, 19, 1096-1103. (Pubitemid 39552579)
56. Seeman, T.E., Albert, M., Lusignolo, T.M., & Berkman, L. (2001). Social relationships, social support and patterns of cognitive aging in healthy, high-functioning older adults: MacArthur Studies of Successful Aging. Health Psychology, 20, 243-255. (Pubitemid 32738609)
57. Seeman, T.E., Charpentier, P.A., Berkman, L.F., Tinetti, M.E., Guralnik, J.M., Albert, M.,... Rowe, J.W. (1994). Predicting changes in physical performance in a high-functioning elderly cohort: MacArthur Studies of Successful Aging. Journal of Gerontology, 49, M97 - M108.
58. Seeman, T.E., & Chen, X. (2002) Risk and protective factors for physical functioning in older adults with and without chronic conditions: MacArthur Studies of Successful Aging. Journal of Gerontology Series B: Psychological Sciences and Social Sciences, 57, S135 - S144.
59. Shortell, S.M., Marsteller, J.A., Lin, M., Pearson, M.L., Wu, S.Y., Mendel, P.,... Rosen, M. (2004). The role of perceived team effectiveness in improving chronic illness care. Medical Care, 42, 1040-1048. (Pubitemid 39472110)
60. Shortell, S.M., Zimmerman, J.E., Rousseau, D.M., Gillies, R.R., Wagner, D.P., Draper, E.A.,... Duffy, J. (1994). The performance of intensive care units: Does good management make a difference? Medical Care, 32, 508-525.
61. Strasser, D.C., Falconer, J.A., Herrin, J.S., Bowen, S.E., Stevens, A.B., & Uomoto J. (2005). Team functioning and patient outcomes in stroke rehabilitation. Archives of Physical Medicine and Rehabilitation, 86, 403-409. (Pubitemid 40326617)
62. Trachtenberg, F., Dugan, E., & Hall, M.A. (2005). How patients' trust relates to their involvement in medical care. Journal of Family Practice, 54, 344-352. (Pubitemid 40489429)
63. Unger, J.B., Johnson, C.A., & Marks, G. (1997). Functional decline in the elderly: Evidence for direct and stress-buffering protective effects of social interactions and physical activity. Annals of Behavioral Medicine, 19, 152-160.
64. Unger, J.B., McAvay, G., Bruce, M.L., Berkman, L., & Seeman, T. (1999). Variation in the impact of social network characteristics on physical functioning in elderly persons: MacArthur Studies of Successful Aging. Journal of Gerontology Series B: Psychological Sciences and Social Sciences, 54, S245 - S251.
65. Vahey, D.C., Aiken, L.H., Sloane, D.M., Clarke, S.P., & Vargas, D. (2004). Nurse burnout and patient satisfaction. Medical Care, 42, 1157-1166.
66. Wagner, E.H., Austin, B.T., & Von Korff, M. (1996). Organizing care for patients with chronic illness. Milbank Quarterly, 74, 511-544.
67. Walters, S.J., & Brazier, J.E. (2005). Comparison of the minimally important difference for two health state utility measures: EQ-5D and SF-6D. Quality of Life Research, 14, 1523-1532. (Pubitemid 40848233)
68. Ware, J.E., Snow, K.K., Kosinski, M., & Gandek, B. (1993). SF-36 Health Survey Manual and Interpretation Guide. Boston, MA: The Health Institute.
69. Wells, R., Jinnett, K., Alexander, J., Lichtenstein, R., Liu, D., & Zazzali, J.L. (2006). Team leadership and patient outcomes in US psychiatric treatment settings. Social Science & Medicine, 62, 1840-1852.
70. Zohar, D. (2000). A group-level model of safety climate: Testing the effect of group climate on microaccidents in manufacturing jobs. Journal of Applied Psychology, 85, 587-596.