Crossing the level of employee's performance: HPWS, affective commitment, human capital, and employee job performance in professional service organizations

International Journal of Human Resource Management

Volumn 22, Issue 4, 2011, Pages 883-901

  Chang, Po Chien ^a   Chen, Shyh Jer ^b  

^a MACAU UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Macao)

^b NATIONAL SUN YAT SEN UNIVERSITY   (Taiwan)

Author keywords

High performance work systems; Human capital theory; Job performance; Service organizations; Social exchange theory

Indexed keywords

EID: 79952978597     PISSN: 09585192     EISSN: 14664399     Source Type: Journal    
DOI: 10.1080/09585192.2011.555130     Document Type: Article

References (69)

1. Arthur, J.B. (1992), 'The Link between Business Strategy and Industrial Relations Systems in American Steel Minimills,' Industrial and Labor Relations Review, 45, 488-506.
2. Arthur, J.B. (1994), 'Effects of Human Resource Systems on Manufacturing Performance and Turnover,' Academy of Management Journal, 37, 670-687.
3. Bae, J., Chen, S.J., and Lawler, J.J. (1998), 'Variations in Human Resource Management in Asian Countries: MNC Home-country and Host-country Effects,' The International Journal of Human Resources Management, 9, 653-670.
4. Bae, J., and Lawler, J.J. (2000), 'Organizational and HRM Strategies in Korea: Impact on Firm Performance in an Emerging Economy,' Academy of Management Journal, 43, 502-517.
5. Barney, J. (1991), 'Firm Resources and Sustained Competitive Advantage,' Journal of Management, 17, 99-120.
6. Baron, R.M., and Kenny, D.A. (1986), 'The Moderator-Mediator Variable Distinction in Social Psychology Research: Conceptual, Strategic, and Statistical Considerations,' Journal of Personality and Social Psychology, 51, 1173-1182.
7. Batt, R. (2002), 'Managing Customer Services: Human Resource Practices, Quit Rates, and Sales Growth,' Academy of Management Journal, 45, 587-597.
8. Becker, G.S. (1964), Human Capital, New York: Columbia University Press.
9. Becker, B.E., and Huselid, M.A. (1998), 'High Performance Work Systems and Firm Performance: A Synthesis of Research and Managerial Implications,' in Research in Personnel and Human Resource Management, eds. K.M. Rowland and G.R. Ferris, Greenwich, CT: JAI Press, pp. 53-101.
10. Blau, P.M. (1964), Exchange and Power in Social Life, New York: Wiley.
11. Bowen, D.E., and Schneider, B. (1988), 'Services Marketing and Management: Implications for Organizational Behavior,' Research in Organizational Behavior, 10, 43-80.
12. Boxall, P. (2003), 'HR Strategy and Competitive Advantage in the Service Sector,' Human Resource Management Journal, 13, 5-20.
13. Bryk, A.S., and Raudenbush, S.W. (1992), Hierarchical Linear Models: Applications and Data Analysis Methods, Newbury Park, CA: Sage.
14. Chelte, A.F., and Tausky, C. (1986), 'A Note on Organizational Commitment,' Work Occupations, 13, 553-561.
15. Chuang, C., and Liao, H. (2010), 'Strategic Human Resource Management in Service Context: Taking Care of Business by Taking Care of Employees and Customers'. Personnel Psychology, 63, 153-196.
16. Cohen, A. (1991), 'Career Stage as a Moderator of the Relationships between Organizational Commitment and Its Outcomes: A Meta-analysis,' Journal of Occupational Psychology, 64, 253-268.
17. Datta, D.K., Guthrie, J.P., and Wright, P.M. (2005), 'Human Resource Management Practices on Perceptions of Organizational Performance,' Academy of Management Journal, 39, 802-835.
18. DeCenzo, D.A., and Robbins, S.P. (2005), Fundamentals of Human Resource Management, Hoboken, NJ: Wiley.
19. Delaney, J.T., and Huselid, M.A. (1996), 'The Impact of Human Resource Management Practices on Perceptions of Organizational Performances,' Academy of Management Journal, 39, 949-969.
20. Delery, J.E. (1998), 'Issues of Fit in Strategic Human Resource Management: Implications for Research,' Human Resource Management Review, 8, 289-309.
21. Delery, J.E., and Doty, D.H. (1996), 'Theoretical Frameworks in Strategic Human Resource Management: Universalistic, Contingency and Configurational Perspectives,' Academy of Management Journal, 39, 802-835.
22. Delery, J.E., and Shaw, J.D. (2001), 'The Strategic Management of People in Work Organizations: Review, Synthesis, and Extension,' in Research in Personnel and Human Resource Management, eds. K.M. Rowland and G.R. Ferris, Greenwich, CT: JAI Press, pp. 165-197.
23. Dyer, L., and Reeves, T. (1995), 'Human Resource Strategies and Firm Performance: What Do We Know and Where Do We Need To Go?' International Journal of Human Resource Management, 6, 656-670.
24. Gerhart, B., Wright, P.M., McMahan, G.C., and Snell, S.A. (2000), 'Measurement Error in Research on Human Resources and Firm Performance: How Much Error is There and How Does It Influence Effect Size Estimates?' Personnel Psychology, 53, 803-834.
25. Guthrie, J.P. (2001), 'High-involvement Work Practices, Turnover, and Productivity: Evidence from New Zealand,' Academy of Management Journal, 44, 180-192.
26. Guzzo, R.A., and Noonan, K.A. (1994), 'Human Resource Practices as Communications and the Psychological Contract,' Human Resource Management, 33, 447-462.
27. Hair, J.F. Jr, Anderson, R.E., Tatham, R.L., and Black, W.C. (1998), Multivariate Data Analysis (5th ed.), Englewood Cliffs, NJ: Prentice-Hall.
28. Harel, G., and Tzafrir, S. (1999), 'The Effect of Human Resource Management Practices on the Perceptions of Organizational and Market Performance of the Firm,' Human Resource Management, 38, 185-200.
29. Haynes, P., and Fryer, G. (2000), 'Human Resources, Service Quality and Performance: A Case Study,' International Journal of Contemporary Hospitality Management, 12, 240-248.
30. Hofmann, D.A. (1997), 'An Overview of the Logic and Rationale of Hierarchical Linear Models,' Journal of Management, 23, 723-744.
31. Hunter, J.E., and Hunter, R.F. (1984), 'Validity and Utility of Alternative Predictors of Job Performance,' Psychological Bulletin, 96, 72-98.
32. Huselid, M.A. (1995), 'The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial Performance,' Academy of Management Journal, 38, 635-670.
33. Huselid, M.A., and Becker, B.E. (2000), 'Comment on Measurement Error in Research on Human Resources and Firm Performance: How Much Error is There and How Does It Influence Effect Size Estimates? by Gerhart, Wright, McMahan and Snell,' Personnel Psychology, 53, 835-854.
34. Huselid, M.A., Jackson, S.E., and Schuler, R.S. (1997), 'Technical and Strategic Human Resource Management Effectiveness as Determinants of Firm Performance,' Academy of Management Journal, 40, 171-188.
35. Irons, K. (1994), Managing Service Companies: Strategies for Success, Wokingham: Addison Wesley.
36. Jackson, S.E., Schuler, R.S., and Rivero, J.C. (1989), 'Organizational Characteristics as Predictors of Personnel Practices,' Personnel Psychology, 42, 727-786.
37. Jaros, S.J. (1997), 'An Assessment of Meyer and Allen's Three-component Model of Organizational Commitment and Turnover Intentions,' Journal of Vocational Behavior, 51, 319-337.
38. Krull, J.L., and MacKinnon, D.P. (2001), 'Multilevel Modeling of Individual and Group Level Mediated Effects,' Multivariate Behavioral Research, 36, 249-277.
39. Leong, S.M., Randall, D.M., and Cote, J.A. (1994), 'Exploring the Organizational Commitment- Performance Linkage in Marketing: A Study of Life Insurance Salespeople,' Journal of Business Research, 29, 57-63.
40. Lepak, D.P., Liao, H., Chung, Y., and Harden, E.E. (2006), 'A Conceptual Review of Human Resource Management Systems in Strategic Human Resource Management Research,' Research in Personnel and Human Resource Management, 25, 217-271.
41. Lepak, D.P., and Snell, S.A. (1999), 'The Human Resource Architecture: Toward a Theory of Human Capital Allocation and Development,' Academy of Management Review, 24, 31-48.
42. Liao, H., and Chuang, A. (2004), 'A Multilevel Investigation of Factors Influencing Employee Service Performance and Customer Outcomes,' Academy of Management Journal, 47, 41-58.
43. Liao, H., Toya, K., Lepak, D.P., and Hong, Y. (2009), 'Do They See Eye to Eye? Management and Employee Perspectives of High-Performance Work Systems and Influence Processes on Service Quality,' Journal of Applied Psychology, 94, 371-391.
44. MacDuffie, J.P. (1995), 'Human Resource Bundle and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry,' Industrial and Labor Relations Review, 48, 197-221.
45. Marchington, M., and Grugulis, I. (2000), 'Best practice' Human Resource Management: Perfect Opportunity or Dangerous Illusion?' International Journal of Human Resource Management, 11, 1104-1124.
46. Mathieu, J.E., and Zajac, D.M. (1990), 'A Review and Meta-analysis of the Antecedents, Correlates, and Consequence of Organizational Commitment,' Psychological Bulletin, 108, 171-194.
47. Meyer, J., and Allen, N.J. (1997), Commitment in the Workplace: Theory, Research and Application, Thousand Oaks, CA: Sage Publication.
48. Meyer, J.P., Allen, N.J., and Smith, C.A. (1993), 'Commitment to Organizational and Occupations: Extension and Test of a Three-Component Conceptualization,' Journal of Applied Psychology, 78, 538-551.
49. Meyer, J.P., Paunonen, S.V., Gellately, I.R., Goffin, R.D., and Jackson, D.N. (1989), 'Organizational Commitment and Job Performance: It's the Nature of the Commitment That Count,' Journal of Applied Psychology, 74, 152-156.
50. Meyer, J.P., and Smith, C.A. (2001), 'HRM Practices and Organizational Commitment: Test of a Mediation model,' Canadian Journal of Administrative Sciences, 17, 319-331.
51. Ogilvie, J.R. (1986), 'The Role of Human Resource Management Practices in Predicting Organizational Commitment,' Group & Organization Studies, 11, 335-359.
52. Ostroff, C., and Bowen, D.E. (2000), 'Moving HR to a Higher Level: HR Practices and Organizational Effectiveness,' in Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions, eds. K.J. Klein and S.W. Kozlowski, San Francisco, CA: Jossey-Bass, pp. 211-266.
53. Ottenbacher, M., Gnoth, J., and Jones, P. (2006), 'Identifying Determinants of Success in Development of New High-Contact Services: Insights from the Hospitality Industry,' International Journal of Service Industry Management, 17, 344-363.
54. Randall, D.M. (1990), 'The Consequences of Organizational Commitment: Methodological Investigation,' Journal of Organizational Behavior, 11, 361-378.
55. Riketta, M. (2002), 'Attitudinal Organizational Commitment and Job Performance: A Metaanalysis,' Journal of Organizational Behavior, 23, 257-266.
56. Schmidt, F., Hunter, J., and Pearlman, K. (1979), 'Assessing the Economic Impact of Personnel Programs on Workforce Productivity,' Personnel Psychology, 35, 333-347.
57. Sommers, M. (1995), 'Organizational Commitment, Turnover and Absenteeism: An Examination of Direct and Interaction Effects,' Journal of Organizational Behavior, 16, 49-58.
58. Takeuchi, R., Lepak, D.P., Wang, H., and Takeuchi, K. (2007), 'An Empirical Examination of the Mechanisms Mediating between High-Performance Work Systems and the Performance of Japanese Organizations,' Journal of Applied Psychology, 4, 1069-1083.
59. Ulrich, D. (1997), 'Measuring Human Resources: An Overview of Practice and a Prescription of Results,' Human Resources Management, 36, 303-320.
60. Way, S.A. (2002), 'High Performance Work Systems and Intermediate Indicators of Firm Performance within the US Small Business Sector,' Journal of Management, 28, 765-785.
61. Whitener, E.M. (2001), 'Do "High Commitment" Human Resource Practices Affect Employee Commitment? A Cross-Level Analysis Using Hierarchical Linear Modeling,' Journal of Management, 27, 515-535.
62. Whitener, E., and Walz, P. (1993), 'Exchange Theory Determinants of Affective and Continuance Commitment and Turnover,' Journal of Vocational Behavior, 42, 265-281.
63. Wright, P.M., and Boswell, W.R. (2002), 'Desegregating HRM: A Review and Synthesis of Micro and Macro Human Resource Management Research,' Journal of Management, 28, 247-276.
64. Wright, P.M., and Gardner, T.M. (2003), 'The Human Resource-Firm Performance Relationship: Methodological and Theoretical Challenge,' in The New Workplace: A Guide to the Human Impact of Modern Working Practices, eds. D. Holman, T.D. Wall, C.W. Clegg, P. Sparrow and A. Howard, Chichester, England: Wiley, pp. 311-328.
65. Wright, P.M., Gardner, T.M., Moynihan, L.M., Park, H.J., Gerhart, B., and Delery, J.E. (2001), 'Measurement Error in Research on Human Resources and Firm Performance: Additional Data and Suggestions for Future Research,' Personnel Psychology, 54, 875-901.
66. Wright, P.M., and McMahan, G.C. (1992), 'Theoretical Perspectives for Strategic Human Resource Management,' Journal of Management, 18, 295-320.
67. Wright, P.M., McMahan, G.C., and McWilliams, A. (1994), 'Human Resource and Sustained Competitive Advantage: A Resource-Based Perspective,' International Journal of Human Resource Management, 5, 301-326.
68. Wright, P.M., and Snell, S.A. (1991), 'Toward an Integrative View of Strategic Human Resource Management,' Human Resource Management Review, 1, 203-225.
69. Zacharatos, A., Barling, J., and Iverson, R. (2005), 'High-Performance Work Systems and Occupational Safety,' Journal of Applied Psychology, 90, 77-93.