Impacts of information and communication technology implementations on employees' jobs in service organizations in India: A multi-method longitudinal field study

Production and Operations Management

Volumn 19, Issue 5, 2010, Pages 591-613

  Venkatesh, Viswanath ^a   Bala, Hillol ^b   Sykes, Tracy Ann ^c  

^a UNIVERSITY OF ARKANSAS   (United States)

^b INDIANA UNIVERSITY   (United States)

^c AUSTRALIAN NATIONAL UNIVERSITY   (Australia)

Author keywords

developing countries; ICT implementation; India; information and communications technology (ICT); job characteristics; job outcomes; service; service organizations

Indexed keywords

EID: 79952031705     PISSN: 10591478     EISSN: 19375956     Source Type: Journal    
DOI: 10.1111/j.1937-5956.2010.01148.x     Document Type: Article

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