The impact of enterprise information technology adoption on operational performance: An empirical investigation

Production and Operations Management

Volumn 11, Issue 1, 2002, Pages 33-53

  Mcafee, Andrew ^a,b,c,d  

^a HARVARD BUSINESS SCHOOL   (United States)

^b US Dept of Ener Intgd Mfg   (United States)

^c HBS   (United States)

^d MASSACHUSETTS INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Information technology adoption; Operational effectiveness; Performance impact of information technology

Indexed keywords

EID: 0345460675     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1937-5956.2002.tb00183.x     Document Type: Article

References (22)

1. BAILY, M. AND A. CHAKRABARTI (1988), Electronics and White-Collar Productivity. Innovation and the Productivity Crisis, the Brookings Institute, Washington, DC.
2. BANKER, R. D., R. J. KAUFFMAN, AND R. C. MOREY (1990), "Measuring Gains in Operational Efficiency from Information Technology: A Study of the Positran Deployment at Hardee's, Inc.," Journal of Management Information Systems 7, 2, 29-54.
3. BROOKE, G. (1991), Information Technology and Productivity: An Economic Analysis of the Effects of Product Differentiation, University of Minnesota, Minneapolis, MN.
4. BRYNJOLFSSON, E. (1993), "The Productivity Paradox of Information Technology," Communications of the ACM 36, 12, 67-77.
5. _ AND L. HITT (1996), "Paradox Lost? Firm-level Evidence on the Returns to Information Systems Spending," Management Science 42, 4, 541-558.
6. _ AND _ (1997), Computing Productivity: Are Computers Pulling their Weight! MIT Cambridge, MA.
7. _ AND S. YANG (1997), "The Intangible Benefits and Costs of Computer Investments: Evidence from the Financial Markets," Proceedings of the International Conference on Information Systems, Atlanta, GA, 221-239.
8. CAMPBELL, D. T. AND J. C. STANLEY (1963), Experimental and Quasi-Experimental Designs for Research, Houghton Mifflin, Boston, MA.
9. CHEW, B., D. LEONARD-BARTON, R. E. BOHN (1991), "Beating Murphy's Law." Sloan Management Review, Spring, 1991.
10. CHEW, W. B. (1985), "Productivity and Change: The Short-term Effects of Investment on Factory Level Productivity" in Business Economics, Harvard University, Cambridge, MA.
11. DAVENPORT, T. H. (1992), Process Innovation: Reengineering Work Through Information Technology, Harvard Business School Press, Boston, MA.
12. DEWAN, S. AND C.-K. MIN (1997), "The Substitution of Information Technology for Other Factors of Production: A Firm Level Analysis," Management Science, 43, 12, 1660-1675.
13. FUDGE, W. K. AND L. M. LODISH (1977), "Evaluation of the Effectiveness of a Model Based Salesman's Planning System by Field Experimentation," Interfaces 8, 1, 97-106.
14. GOODHUE, D. L., J. A. QUILLARD, J. F. ROCKART (1988), "Managing the Data Resource: A Contingency Perspective," MIS Quarterly, 12, 3, 373-392.
15. HAYES, R. H. AND K. B. CLARK (1985), "Exploring the Sources of Productivity Differences at the Factory Level," in The Uneasy Alliance: Managing the Productivity-Technology Dilemma, R. H. H. Kim, B. Clark, and Christopher Lorenz (eds.), Harvard Business School Press, Boston, MA, 85-112.
16. HENDERSON, J. C. AND N. VENKATRAMAN (1994), "Strategic Alignment: A Model for Organizational Transformation via Information Technology," in Information Technology and the Corporation of the 1990s, T. J. Allen and M. S. Scott Morton (eds.), Oxford University Press, New York, 38-62.
17. ICHNIOWSKI, C. (1983), "How do Labor Relations Matter? A Study of Productivity in Eleven Manufacturing Plants," in Sloan School of Management, Massachusetts Institute of Technology, Cambridge, MA.
18. LICHTENBERG, F. R. (1995), "The Output Contributions of Computer Equipment and Personnel: A firm-Level Analysis," in Economics of Innovation and New Technology, 3, 201-217.
19. MALONE, T. AND J. ROCKART (1991), "Computers, Networks, and the Corporation." Scientific American, 265, 3, 128-136.
20. SOLOW, R. M. (1987), "We'd Better Watch Out," New York Times Book Review, 36.
21. VENKATRAMAN, N. AND A. ZAHEER (1994), "Electronic Integration and Strategic Advantage: A Quasi-Experimental Study in the Insurance Industry," in Information Technology and the Corporation of the 1990s, T. J. Allen and M. S. Scott Morton (eds.), Oxford University Press, New York, 125-149.
22. YIN, R. K. (1994), Case Study Research: Design and Methods, Sage Publications, Thousand Oaks, CA.