메뉴 건너뛰기




Volumn 17, Issue 1, 2008, Pages 75-92

To what extent are labor-saving technologies improving efficiency in the use of human resources? Evidence from the banking industry

Author keywords

Banking; Efficiency; Human resources; Labor saving technology

Indexed keywords


EID: 41149173712     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.3401/poms.1070.0003     Document Type: Article
Times cited : (30)

References (116)
  • 1
    • 0001173177 scopus 로고    scopus 로고
    • The structure of firm R&D, the factor intensity of production and skill bias
    • Adams, J. D. 1999. The structure of firm R&D, the factor intensity of production and skill bias. Rev. Econom. Statist. 81(3) 499-510.
    • (1999) Rev. Econom. Statist , vol.81 , Issue.3 , pp. 499-510
    • Adams, J.D.1
  • 3
    • 49849128010 scopus 로고
    • An empirical test of a new theory of new human needs
    • Alderfer, C. P. 1969. An empirical test of a new theory of new human needs. Organ. Behav. Human Performance 4 142-175.
    • (1969) Organ. Behav. Human Performance , vol.4 , pp. 142-175
    • Alderfer, C.P.1
  • 5
    • 3142603387 scopus 로고    scopus 로고
    • How does knowledge flow? Interfirm patterns in the semiconductor industry
    • Winter
    • Appleyard, M. M. 1996. How does knowledge flow? Interfirm patterns in the semiconductor industry. Strategic Management J. 17(Winter Special Issue) 137-154.
    • (1996) Strategic Management J , vol.17 , Issue.SPEC. ISSUE , pp. 137-154
    • Appleyard, M.M.1
  • 6
    • 0034360488 scopus 로고    scopus 로고
    • Is CEO pay in high-technology firms related to innovation?
    • Balkin, D. B., G. D. Markman, L. R. Gomez-Mejia. 2000. Is CEO pay in high-technology firms related to innovation? Acad. Management J. 43(6) 1118-1129.
    • (2000) Acad. Management J , vol.43 , Issue.6 , pp. 1118-1129
    • Balkin, D.B.1    Markman, G.D.2    Gomez-Mejia, L.R.3
  • 7
    • 84896930624 scopus 로고
    • Firm resources and sustainable competitive advantage
    • Barney, J. 1991. Firm resources and sustainable competitive advantage. J. Management 17(1) 99-120.
    • (1991) J. Management , vol.17 , Issue.1 , pp. 99-120
    • Barney, J.1
  • 8
    • 0032766867 scopus 로고    scopus 로고
    • Technological change and wages: An interindustry analysis
    • Bartel, A. P., N. Sicherman. 1999. Technological change and wages: An interindustry analysis. J. Political Econom. 107(2) 285-325.
    • (1999) J. Political Econom , vol.107 , Issue.2 , pp. 285-325
    • Bartel, A.P.1    Sicherman, N.2
  • 9
    • 33645050778 scopus 로고
    • Information technologies and business values: An empirical investigation
    • Barua, A., C. H. Kriebel, T. Mukhopadhyay. 1991. Information technologies and business values: An empirical investigation. Inform. Systems Res. 6(1) 3-23.
    • (1991) Inform. Systems Res , vol.6 , Issue.1 , pp. 3-23
    • Barua, A.1    Kriebel, C.H.2    Mukhopadhyay, T.3
  • 10
    • 0029509798 scopus 로고
    • A model of technical inefficiency effects in a stochastic frontier production function for panel data
    • Battese, G. E., T. J. Coelli. 1995. A model of technical inefficiency effects in a stochastic frontier production function for panel data. Empirical Econom. 20(2) 325-332.
    • (1995) Empirical Econom , vol.20 , Issue.2 , pp. 325-332
    • Battese, G.E.1    Coelli, T.J.2
  • 11
    • 0002337925 scopus 로고
    • A framework for managing IT-enabled change
    • Benjamin, R. I., E. Levinson. 1993. A framework for managing IT-enabled change. Sloan Management Rev. 34(4) 23-33.
    • (1993) Sloan Management Rev , vol.34 , Issue.4 , pp. 23-33
    • Benjamin, R.I.1    Levinson, E.2
  • 12
    • 84969212428 scopus 로고    scopus 로고
    • Using measures of firm efficiency to distinguish among alternative explanations of the structureperformance relationship
    • Berger, A. N., T. H. Hannan. 1997. Using measures of firm efficiency to distinguish among alternative explanations of the structureperformance relationship. Managerial Finance 23 6-31.
    • (1997) Managerial Finance , vol.23 , pp. 6-31
    • Berger, A.N.1    Hannan, T.H.2
  • 13
    • 44949278174 scopus 로고
    • The dominance of inefficiencies over scale and product mix economies in banking
    • Berger, A. N., D. B. Humphrey. 1991. The dominance of inefficiencies over scale and product mix economies in banking. J. Monetary Econom. 28(1) 117-148.
    • (1991) J. Monetary Econom , vol.28 , Issue.1 , pp. 117-148
    • Berger, A.N.1    Humphrey, D.B.2
  • 14
    • 0001381142 scopus 로고
    • Megamegers in banking and the use of cost efficiency as an antitrust defense
    • Berger, A. N., D. B. Humphrey. 1992. Megamegers in banking and the use of cost efficiency as an antitrust defense. Antitrust Bull. 37 541-600.
    • (1992) Antitrust Bull , vol.37 , pp. 541-600
    • Berger, A.N.1    Humphrey, D.B.2
  • 15
    • 0000786043 scopus 로고    scopus 로고
    • Efficiency of financial institutions: International survey and directions for future research
    • Berger, A. N., D. B. Humphrey. 1997. Efficiency of financial institutions: International survey and directions for future research. Eur. J. Oper. Res. 98 175-212.
    • (1997) Eur. J. Oper. Res , vol.98 , pp. 175-212
    • Berger, A.N.1    Humphrey, D.B.2
  • 16
    • 0001633462 scopus 로고
    • Competitive viability in banking. Scale, scope, and product mix economies
    • Berger, A. N., G. A. Hanweck, D. B. Humphrey. 1987. Competitive viability in banking. Scale, scope, and product mix economies. J. Monetary Econom. 28 117-148.
    • (1987) J. Monetary Econom , vol.28 , pp. 117-148
    • Berger, A.N.1    Hanweck, G.A.2    Humphrey, D.B.3
  • 17
    • 0000572904 scopus 로고
    • The efficiency of financial institutions: A review and preview of research past, present, and future
    • Berger, A. N., W. C. Hunter, S. G. Timme. 1993. The efficiency of financial institutions: A review and preview of research past, present, and future. J. Banking Finance 17 221-249.
    • (1993) J. Banking Finance , vol.17 , pp. 221-249
    • Berger, A.N.1    Hunter, W.C.2    Timme, S.G.3
  • 18
    • 0000154165 scopus 로고
    • The transformation of the U.S. banking industry: What a long, strange trip it's been
    • Berger, A. N., A. K. Kashyap, J. M. Scalise. 1995. The transformation of the U.S. banking industry: What a long, strange trip it's been. Brookings Papers Econom. Activity 2 55-218.
    • (1995) Brookings Papers Econom. Activity , vol.2 , pp. 55-218
    • Berger, A.N.1    Kashyap, A.K.2    Scalise, J.M.3
  • 19
    • 1842783248 scopus 로고    scopus 로고
    • Productivity effects of organizational change: Microeconometric evidence
    • Bertschek, I., U. Kaiser. 2004. Productivity effects of organizational change: Microeconometric evidence. Management Sci. 50(3) 394-404.
    • (2004) Management Sci , vol.50 , Issue.3 , pp. 394-404
    • Bertschek, I.1    Kaiser, U.2
  • 20
    • 9744285772 scopus 로고    scopus 로고
    • A resource-based perspective on information technology capability and firm performance: An empirical investigation
    • Bharadwaj, A. S. 2000. A resource-based perspective on information technology capability and firm performance: An empirical investigation. MIS Quart. 24(1) 169-196.
    • (2000) MIS Quart , vol.24 , Issue.1 , pp. 169-196
    • Bharadwaj, A.S.1
  • 21
    • 0035635211 scopus 로고    scopus 로고
    • How to compete: The impact of workplace practices and information technology on productivity
    • Black, S. E., L. M. Lynch. 2001. How to compete: The impact of workplace practices and information technology on productivity. Rev. Econom. Statist. 83(3) 434-445.
    • (2001) Rev. Econom. Statist , vol.83 , Issue.3 , pp. 434-445
    • Black, S.E.1    Lynch, L.M.2
  • 22
    • 58149363587 scopus 로고
    • General purpose technologies: Engines of growth
    • Bresnahan, T., M. Trajtenberg. 1995. General purpose technologies: Engines of growth. J. Econometrics 65 83-108.
    • (1995) J. Econometrics , vol.65 , pp. 83-108
    • Bresnahan, T.1    Trajtenberg, M.2
  • 23
    • 0036487688 scopus 로고    scopus 로고
    • Information technology, workplace organization and the demand for skilled labor: Firm-level evidence
    • Bresnahan, T., E. Brynjolfsson, L. M. Hitt. 2002. Information technology, workplace organization and the demand for skilled labor: Firm-level evidence. Quart. Rev. Econom. 117(1) 339-376.
    • (2002) Quart. Rev. Econom , vol.117 , Issue.1 , pp. 339-376
    • Bresnahan, T.1    Brynjolfsson, E.2    Hitt, L.M.3
  • 24
    • 84953016562 scopus 로고
    • Information technology as a factor of production: The roles of differences among firms
    • Brynjolfsson, E., L. Hitt. 1995. Information technology as a factor of production: The roles of differences among firms. Econom. Innovations New Tech. 3 183-199.
    • (1995) Econom. Innovations New Tech , vol.3 , pp. 183-199
    • Brynjolfsson, E.1    Hitt, L.2
  • 25
    • 0346788758 scopus 로고    scopus 로고
    • Paradox lost? Firm-level evidence on the returns to information system spending
    • Brynjolfsson, E., L. Hitt. 1996. Paradox lost? Firm-level evidence on the returns to information system spending. Management Sci. 42(4) 541-558.
    • (1996) Management Sci , vol.42 , Issue.4 , pp. 541-558
    • Brynjolfsson, E.1    Hitt, L.2
  • 26
    • 0002295267 scopus 로고    scopus 로고
    • Beyond computation: Information technology, organization transformation and business performance
    • Brynjolfsson, E., L. Hitt. 2000. Beyond computation: Information technology, organization transformation and business performance. J. Econom. Perspect. 14(4) 23-48.
    • (2000) J. Econom. Perspect , vol.14 , Issue.4 , pp. 23-48
    • Brynjolfsson, E.1    Hitt, L.2
  • 27
    • 41149137069 scopus 로고    scopus 로고
    • U.S. Department of Labor, Washington, D.C
    • Bureau of Labor Statistics. 2005. Industry productivity and cost. U.S. Department of Labor, Washington, D.C., http://www.bls.gov/data/data.home.htm.
    • (2005) Industry productivity and cost
  • 30
    • 0032172080 scopus 로고    scopus 로고
    • Outsourcing decision and managerial incentives
    • Chalos, P., J. Sung. 1998. Outsourcing decision and managerial incentives. Decision Sci. 29(4) 901-919.
    • (1998) Decision Sci , vol.29 , Issue.4 , pp. 901-919
    • Chalos, P.1    Sung, J.2
  • 31
    • 41149128697 scopus 로고    scopus 로고
    • Method and system for computing path dependent probabilities of attaining financial goals
    • U.S. Patent 7031935, filed July 31, 2000, issued April 18, 2006
    • Chhabra, A. B., A. G. Zaharoff. 2000. Method and system for computing path dependent probabilities of attaining financial goals. U.S. Patent 7031935, filed July 31, 2000, issued April 18, 2006.
    • (2000)
    • Chhabra, A.B.1    Zaharoff, A.G.2
  • 32
    • 0343250581 scopus 로고
    • Strategic necessities
    • 22 Feb
    • Clemons, E. 1988. Strategic necessities. Computer World (22 Feb) 79-80.
    • (1988) Computer World , pp. 79-80
    • Clemons, E.1
  • 33
    • 41149149089 scopus 로고
    • Working Papers in Econometrics and Applied Statistics, Department of Econometrics, University of New England, Armidale, NSW, Australia
    • Coelli, T. J. 1993. Finite sample properties of stochastic frontier estimators and associated test statistics. Working Papers in Econometrics and Applied Statistics, No. 70, Department of Econometrics, University of New England, Armidale, NSW, Australia.
    • (1993) Finite sample properties of stochastic frontier estimators and associated test statistics , Issue.70
    • Coelli, T.J.1
  • 34
    • 0003620888 scopus 로고    scopus 로고
    • A guide to FRONTIER Version 4.1: A computer program for stochastic frontier production and cost function estimation
    • University of New England, Armidale, NSW, Australia
    • Coelli, T. J. 1996a. A guide to FRONTIER Version 4.1: A computer program for stochastic frontier production and cost function estimation. CEPA Working Paper 96/07, Centre for Efficiency and Productivity Analysis, University of New England, Armidale, NSW, Australia.
    • (1996) CEPA Working Paper 96/07, Centre for Efficiency and Productivity Analysis
    • Coelli, T.J.1
  • 35
    • 0003453804 scopus 로고    scopus 로고
    • A guide to DEAP Version 4.1: A data envelopment analysis (computer) program
    • University of New England, Armidale, NSW, Australia
    • Coelli, T. J. 1996b. A guide to DEAP Version 4.1: A data envelopment analysis (computer) program. CEPA Working Paper 96/08, Centre for Efficiency and Productivity Analysis, University of New England, Armidale, NSW, Australia.
    • (1996) CEPA Working Paper 96/08, Centre for Efficiency and Productivity Analysis
    • Coelli, T.J.1
  • 36
    • 0030491789 scopus 로고    scopus 로고
    • A resource-based theory of the firm: Knowledge versus opportunism
    • Conner, K., C. K. Prahalad. 1996. A resource-based theory of the firm: Knowledge versus opportunism. Organ. Sci. 7(5) 477-501.
    • (1996) Organ. Sci , vol.7 , Issue.5 , pp. 477-501
    • Conner, K.1    Prahalad, C.K.2
  • 37
    • 0012591067 scopus 로고    scopus 로고
    • Input-output analysis for organizational human resources management
    • Correa, H., J. Craft. 1999. Input-output analysis for organizational human resources management. Omega Internat. J. Management Sci. 27 87-99.
    • (1999) Omega Internat. J. Management Sci , vol.27 , pp. 87-99
    • Correa, H.1    Craft, J.2
  • 38
    • 32144454770 scopus 로고    scopus 로고
    • The long-run demand for labor in the banking industry
    • Craig, B. 1997. The long-run demand for labor in the banking industry. Econom. Rev. Fed. Res. Bank Cleveland 33(3) 23-33.
    • (1997) Econom. Rev. Fed. Res. Bank Cleveland , vol.33 , Issue.3 , pp. 23-33
    • Craig, B.1
  • 40
    • 0031536608 scopus 로고    scopus 로고
    • Diversification, size and risk at bank holding companies
    • Demsetz, R. S., P. E. Strahan. 1997. Diversification, size and risk at bank holding companies. J. Money, Credit, Banking 29(3) 300-313.
    • (1997) J. Money, Credit, Banking , vol.29 , Issue.3 , pp. 300-313
    • Demsetz, R.S.1    Strahan, P.E.2
  • 41
    • 0031363119 scopus 로고    scopus 로고
    • The substitution of information technology for other factors of production: A firm level analysis
    • Dewan, S., C. Min. 1997. The substitution of information technology for other factors of production: A firm level analysis. Management Sci. 43(12) 1660-1675.
    • (1997) Management Sci , vol.43 , Issue.12 , pp. 1660-1675
    • Dewan, S.1    Min, C.2
  • 42
    • 0000857363 scopus 로고
    • Asset stock accumulation and sustainability of competitive advantage
    • Dierickx, I., K. Cool. 1989. Asset stock accumulation and sustainability of competitive advantage. Management Sci. 35 1504-1514.
    • (1989) Management Sci , vol.35 , pp. 1504-1514
    • Dierickx, I.1    Cool, K.2
  • 43
    • 0038954168 scopus 로고
    • The use of regression equations to predict manpower requirements
    • Drui, A. B. 1963. The use of regression equations to predict manpower requirements. Management Sci. 9(4) 669-677.
    • (1963) Management Sci , vol.9 , Issue.4 , pp. 669-677
    • Drui, A.B.1
  • 44
    • 41149107785 scopus 로고    scopus 로고
    • Banking on the phone
    • Rev, Sept 1-Sept 14
    • Dullum, J. 2003. Banking on the phone. Northwestern Financial Rev. (Sept 1-Sept 14). http://findarticles.eom/p/articles/mi_qa3799/is_200309/ ai_n9249409.
    • (2003) Northwestern Financial
    • Dullum, J.1
  • 46
    • 67651168513 scopus 로고
    • Path analysis of the relationship between competitive strategy, information technology, and financial performance
    • Floyd, S., B. Wooldridge. 1990. Path analysis of the relationship between competitive strategy, information technology, and financial performance. J. Management Inform. Systems 7 47-64.
    • (1990) J. Management Inform. Systems , vol.7 , pp. 47-64
    • Floyd, S.1    Wooldridge, B.2
  • 47
    • 41149153797 scopus 로고    scopus 로고
    • Bank system and technology: In-house innovation
    • Sept 15
    • Foley, J. 2003. Bank system and technology: In-house innovation. InformationWeek (Sept 15). http://www.informationweek.com/story/ showArticle.jhtml?articleID=14704726.
    • (2003) InformationWeek
    • Foley, J.1
  • 48
    • 0003157138 scopus 로고
    • An exploration of common ground: Integrating evolutionary and strategic theories of the firm
    • C. A. Montgomery, ed, Kluwer Academic Publishers, Boston
    • Foss, N. J., C. Knudsen, C. A. Montgomery. 1995. An exploration of common ground: Integrating evolutionary and strategic theories of the firm. C. A. Montgomery, ed. Resource-Based and Evolutionary Theories of the Firm. Kluwer Academic Publishers, Boston, 1-17.
    • (1995) Resource-Based and Evolutionary Theories of the Firm , pp. 1-17
    • Foss, N.J.1    Knudsen, C.2    Montgomery, C.A.3
  • 49
    • 0012905206 scopus 로고    scopus 로고
    • Inside the black box: What makes a bank efficient?
    • P. T. Harker, S. A. Zenios, eds, Cambridge University Press, Cambridge, UK
    • Frei, F. X., P. T. Harker, L. W. Hunter. 2000. Inside the black box: What makes a bank efficient? P. T. Harker, S. A. Zenios, eds. Performance of Financial Institutions. Cambridge University Press, Cambridge, UK, 259-311.
    • (2000) Performance of Financial Institutions , pp. 259-311
    • Frei, F.X.1    Harker, P.T.2    Hunter, L.W.3
  • 50
    • 0022129871 scopus 로고
    • The optimal acquisition of automation to enhance the productivity of labor
    • Gaimon, C. 1985. The optimal acquisition of automation to enhance the productivity of labor. Management Sci. 31(9) 1175-1190.
    • (1985) Management Sci , vol.31 , Issue.9 , pp. 1175-1190
    • Gaimon, C.1
  • 51
    • 0038980895 scopus 로고    scopus 로고
    • The origins of technology-skill complementary
    • Goldin, C., L. F. Katz. 1998. The origins of technology-skill complementary. Quart. J. Econom. 113 693-732.
    • (1998) Quart. J. Econom , vol.113 , pp. 693-732
    • Goldin, C.1    Katz, L.F.2
  • 52
    • 0002526779 scopus 로고
    • A knowledge-based theory of inter-firm collaboration
    • Academy of Management, Briarcliff Manor, NY
    • Grant, R. M., C. Baden-Fuller. 1995. A knowledge-based theory of inter-firm collaboration. Acad. Management Conf Proc. 1995. Academy of Management, Briarcliff Manor, NY, 17-21.
    • (1995) Acad. Management Conf Proc. 1995 , pp. 17-21
    • Grant, R.M.1    Baden-Fuller, C.2
  • 53
    • 0012748985 scopus 로고    scopus 로고
    • Computers and productivity in France: Some evidence
    • Greenan, N., J. Mairesse. 2000. Computers and productivity in France: Some evidence. Econom. Innovations New Tech. 9(3) 275-315.
    • (2000) Econom. Innovations New Tech , vol.9 , Issue.3 , pp. 275-315
    • Greenan, N.1    Mairesse, J.2
  • 54
    • 41149102354 scopus 로고
    • Patent statistics as economic indicators: A survey part I. National Bureau of Economic Research Working Paper 3301, Cambridge, MA
    • Griliches, Z. 1990. Patent statistics as economic indicators: A survey part I. National Bureau of Economic Research Working Paper 3301, Cambridge, MA.
    • (1990)
    • Griliches, Z.1
  • 58
    • 0030194260 scopus 로고    scopus 로고
    • The importance of industry structure for the determination of firm profitability: A neo-Austrian perspective
    • Hill, C. W. L., D. L. Deeds. 1996. The importance of industry structure for the determination of firm profitability: A neo-Austrian perspective. J. Management Stud. 33 429-451.
    • (1996) J. Management Stud , vol.33 , pp. 429-451
    • Hill, C.W.L.1    Deeds, D.L.2
  • 59
    • 0000661160 scopus 로고    scopus 로고
    • Productivity, business profitability, and computer surplus: Three different measures of information technology value
    • Hitt, M. L., E. Brynjolfsson. 1996. Productivity, business profitability, and computer surplus: Three different measures of information technology value. MIS Quart. 20(2) 121-142.
    • (1996) MIS Quart , vol.20 , Issue.2 , pp. 121-142
    • Hitt, M.L.1    Brynjolfsson, E.2
  • 60
    • 0036608181 scopus 로고    scopus 로고
    • Investment in enterprise resource planning: Business impact and productivity measure
    • Hitt, M. L., D. J. Wu, X. Zhou. 2002. Investment in enterprise resource planning: Business impact and productivity measure. J. Management Inform. Systems 19(1) 71-98.
    • (2002) J. Management Inform. Systems , vol.19 , Issue.1 , pp. 71-98
    • Hitt, M.L.1    Wu, D.J.2    Zhou, X.3
  • 61
    • 0002430504 scopus 로고
    • Multitask principal-agent analysis: Incentive contracts, asset ownership and job design
    • Holmstrom, B., P. Miligrom. 1991. Multitask principal-agent analysis: Incentive contracts, asset ownership and job design. J. Law, Econom. Organ. 7(2) 24-52.
    • (1991) J. Law, Econom. Organ , vol.7 , Issue.2 , pp. 24-52
    • Holmstrom, B.1    Miligrom, P.2
  • 62
    • 1842425181 scopus 로고    scopus 로고
    • Firms' age, process innovation and productivity growth
    • Huergo, E., J. Jaumandreu. 2004. Firms' age, process innovation and productivity growth. Internat. J. Indust. Organ. 22 541-559.
    • (2004) Internat. J. Indust. Organ , vol.22 , pp. 541-559
    • Huergo, E.1    Jaumandreu, J.2
  • 64
    • 0002818864 scopus 로고
    • Cost and scale economies in bank intermediation
    • R. Aspinwall, R. Eisenbeis, eds, John Wiley & Sons, New York
    • Humphrey, D. B. 1985. Cost and scale economies in bank intermediation. R. Aspinwall, R. Eisenbeis, eds. Handbook of Banking Strategy. John Wiley & Sons, New York, 745-783.
    • (1985) Handbook of Banking Strategy , pp. 745-783
    • Humphrey, D.B.1
  • 66
    • 84889205289 scopus 로고    scopus 로고
    • Entry restrictions, industry evolution and dynamic efficiency: Evidence from commercial banking
    • Jayaratne, J., P. E. Strahan. 1996. Entry restrictions, industry evolution and dynamic efficiency: Evidence from commercial banking. Federal Reserve Bank of New York Staff Research Paper Series Report 22, http://papers.ssrn.com/sol3/papers.cfm?abstract_id=993822.
    • (1996) Federal Reserve Bank of New York Staff Research Paper Series Report , vol.22
    • Jayaratne, J.1    Strahan, P.E.2
  • 68
    • 41149122550 scopus 로고    scopus 로고
    • Method and system for deploying smart card applications over data networks
    • U.S. Patent 6745247, filed March 17, 2000, issued June 1, 2004
    • Kawan, J. C., H. Taylor. 2000. Method and system for deploying smart card applications over data networks. U.S. Patent 6745247, filed March 17, 2000, issued June 1, 2004.
    • (2000)
    • Kawan, J.C.1    Taylor, H.2
  • 69
    • 0027853604 scopus 로고
    • Information technology and the management difference
    • Keen, P. G. N. 1993. Information technology and the management difference. IBM Systems J. 32(1) 17-39.
    • (1993) IBM Systems J , vol.32 , Issue.1 , pp. 17-39
    • Keen, P.G.N.1
  • 70
    • 52949097061 scopus 로고
    • Strategic information systems revisited: A study in sustainability and performance
    • Kettinger, W., V. Grover, A. H. Segars, S. Guha. 1994. Strategic information systems revisited: A study in sustainability and performance. MIS Quart. 18(1) 31-58.
    • (1994) MIS Quart , vol.18 , Issue.1 , pp. 31-58
    • Kettinger, W.1    Grover, V.2    Segars, A.H.3    Guha, S.4
  • 71
    • 4644330595 scopus 로고    scopus 로고
    • Capital-skill complementarity and inequality: A macroeconomic analysis
    • Krusell, P., L. E. Ohanian, J. V. Rios-Rull, G. L. Violante. 2000. Capital-skill complementarity and inequality: A macroeconomic analysis. Econometrica 68 1029-1053.
    • (2000) Econometrica , vol.68 , pp. 1029-1053
    • Krusell, P.1    Ohanian, L.E.2    Rios-Rull, J.V.3    Violante, G.L.4
  • 72
    • 0036004591 scopus 로고    scopus 로고
    • Research report: Increasing returns to information technology
    • Kudyba, S., R. Diwan. 2002. Research report: Increasing returns to information technology. Inform. Systems Res. 13(1) 104-111.
    • (2002) Inform. Systems Res , vol.13 , Issue.1 , pp. 104-111
    • Kudyba, S.1    Diwan, R.2
  • 73
    • 21144467165 scopus 로고
    • Asymptotic distribution for the maximum likelihood estimator for a stochastic frontier function model with a singular information matrix
    • Lee, L. F. 1993. Asymptotic distribution for the maximum likelihood estimator for a stochastic frontier function model with a singular information matrix. Econometric Theory 9 413-430.
    • (1993) Econometric Theory , vol.9 , pp. 413-430
    • Lee, L.F.1
  • 74
    • 0032859559 scopus 로고    scopus 로고
    • Licht, G., D. Moch. 1999. Innovation and information technology in services. Canadian Econom. Rev. 32(2) 363-382.
    • Licht, G., D. Moch. 1999. Innovation and information technology in services. Canadian Econom. Rev. 32(2) 363-382.
  • 75
    • 0000367264 scopus 로고
    • The output contributions of computer equipment and personnel: A firm-level analysis
    • Lichtenberg, F. R. 1995. The output contributions of computer equipment and personnel: A firm-level analysis. Econom. Innovations New Tech. 3 201-217.
    • (1995) Econom. Innovations New Tech , vol.3 , pp. 201-217
    • Lichtenberg, F.R.1
  • 77
    • 0023366168 scopus 로고
    • Electronic markets and electronic hierarchies: Effects of information technology on market structure and corporate strategies
    • Malone, T., J. Yates, R. Benjamin. 1987. Electronic markets and electronic hierarchies: Effects of information technology on market structure and corporate strategies. Comm. ACM 30(6) 484-497.
    • (1987) Comm. ACM , vol.30 , Issue.6 , pp. 484-497
    • Malone, T.1    Yates, J.2    Benjamin, R.3
  • 78
    • 3242779574 scopus 로고
    • The logic of electronic markets
    • Malone, T., J. Yates, R. Benjamin. 1989. The logic of electronic markets. Harvard Bus. Rev. 67(3) 166-171.
    • (1989) Harvard Bus. Rev , vol.67 , Issue.3 , pp. 166-171
    • Malone, T.1    Yates, J.2    Benjamin, R.3
  • 79
    • 0036121750 scopus 로고    scopus 로고
    • The evaluation of bank branch performance using data envelopment analysis: A framework
    • Manandhar, R., J. C. S. Tang. 2002. The evaluation of bank branch performance using data envelopment analysis: A framework. J. High Tech. Management Res. 13 1-17.
    • (2002) J. High Tech. Management Res , vol.13 , pp. 1-17
    • Manandhar, R.1    Tang, J.C.S.2
  • 80
    • 0001326732 scopus 로고
    • Resolving the scale efficiency puzzle in banking
    • McAllister, P. H., D. McManus. 1993. Resolving the scale efficiency puzzle in banking. J. Banking Finance 17 389-405.
    • (1993) J. Banking Finance , vol.17 , pp. 389-405
    • McAllister, P.H.1    McManus, D.2
  • 81
    • 0036535306 scopus 로고    scopus 로고
    • The persistence of knowledge-based advantage: An empirical test for product performance and technological knowledge
    • McEvily, S. K., B. Chakravarthy. 2002. The persistence of knowledge-based advantage: An empirical test for product performance and technological knowledge. Strategic Management J. 23 285-305.
    • (2002) Strategic Management J , vol.23 , pp. 285-305
    • McEvily, S.K.1    Chakravarthy, B.2
  • 82
    • 0040138332 scopus 로고
    • Forecasting human resources requirement: A demand model
    • Meehan, R. H., S. B. Ahmed. 1990. Forecasting human resources requirement: A demand model. Human Resources Planning 13(4) 297-307.
    • (1990) Human Resources Planning , vol.13 , Issue.4 , pp. 297-307
    • Meehan, R.H.1    Ahmed, S.B.2
  • 83
    • 0038234881 scopus 로고    scopus 로고
    • Resource, service quality and performance triad: A framework for measuring efficiency of banking services
    • Mukherjee, A., P. Nath, M. Pal. 2003. Resource, service quality and performance triad: A framework for measuring efficiency of banking services. J. Oper. Res. Soc. 54 723-735.
    • (2003) J. Oper. Res. Soc , vol.54 , pp. 723-735
    • Mukherjee, A.1    Nath, P.2    Pal, M.3
  • 84
    • 0041834701 scopus 로고    scopus 로고
    • Productivity growth in large U.S. commercial banks: The initial post-deregulation experience
    • Mukherjee, A., S. C. Ray, S. M. Miller. 2001. Productivity growth in large U.S. commercial banks: The initial post-deregulation experience. J. Banking Finance 25 913-939.
    • (2001) J. Banking Finance , vol.25 , pp. 913-939
    • Mukherjee, A.1    Ray, S.C.2    Miller, S.M.3
  • 85
    • 11144271038 scopus 로고    scopus 로고
    • The creation of output and quality in services: A framework to analyze information technologyworker system
    • Napoleon, K., C. Gaimon. 2004. The creation of output and quality in services: A framework to analyze information technologyworker system. Production Oper. Management 13(3) 245-259.
    • (2004) Production Oper. Management , vol.13 , Issue.3 , pp. 245-259
    • Napoleon, K.1    Gaimon, C.2
  • 86
    • 0001754492 scopus 로고
    • An investigation of the determinants of manufacturing employment in the United Kingdom
    • Nickell, S. 1984. An investigation of the determinants of manufacturing employment in the United Kingdom. Rev. Econom. Stud. 51 529-557.
    • (1984) Rev. Econom. Stud , vol.51 , pp. 529-557
    • Nickell, S.1
  • 87
    • 35148885542 scopus 로고    scopus 로고
    • Office of National Statistics. 2005. Time series data. http://www.statistics.gov.uk/statbase/tsdintro.asp.
    • (2005) Time series data
  • 88
    • 0004312239 scopus 로고
    • 2nd ed. Prentice-Hall, Englewood Cliffs, NJ
    • Ostwald, P. F. 1984. Cost Estimating, 2nd ed. Prentice-Hall, Englewood Cliffs, NJ.
    • (1984) Cost Estimating
    • Ostwald, P.F.1
  • 90
    • 0345907690 scopus 로고    scopus 로고
    • Information technology as competitive advantage: The role of human, business, and technology resources
    • Powell, T. C., A. Dent-Micallef. 1997. Information technology as competitive advantage: The role of human, business, and technology resources. Strategic Management J. 18(5) 375-405.
    • (1997) Strategic Management J , vol.18 , Issue.5 , pp. 375-405
    • Powell, T.C.1    Dent-Micallef, A.2
  • 91
    • 0003106484 scopus 로고
    • The core competence of corporation
    • Prahalad, C., G. Hamel. 1990. The core competence of corporation. Harvard Bus. Rev. 68(3) 79-91.
    • (1990) Harvard Bus. Rev , vol.68 , Issue.3 , pp. 79-91
    • Prahalad, C.1    Hamel, G.2
  • 93
    • 0030441845 scopus 로고    scopus 로고
    • Decomposition of the Fisher ideal index of productivity: A nonparametric dual analysis of US airline data
    • Ray, S. C., K. Mukherjee. 1996. Decomposition of the Fisher ideal index of productivity: A nonparametric dual analysis of US airline data. Econom. J. 106 1659-1678.
    • (1996) Econom. J , vol.106 , pp. 1659-1678
    • Ray, S.C.1    Mukherjee, K.2
  • 94
    • 33645166139 scopus 로고    scopus 로고
    • Information technology and the performance of the customer process: A resourcebased analysis
    • Ray, G., W. A. Muhanna, J. B. Barney. 2005. Information technology and the performance of the customer process: A resourcebased analysis. MIS Quart. 29(4) 625-652.
    • (2005) MIS Quart , vol.29 , Issue.4 , pp. 625-652
    • Ray, G.1    Muhanna, W.A.2    Barney, J.B.3
  • 95
    • 0000206970 scopus 로고
    • Systematic departures from the frontier: A framework for the analysis of firm inefficiency
    • Reifschneider, D., R. Stevenson. 1991. Systematic departures from the frontier: A framework for the analysis of firm inefficiency. Internat. Econom. Rev. 32 715-723.
    • (1991) Internat. Econom. Rev , vol.32 , pp. 715-723
    • Reifschneider, D.1    Stevenson, R.2
  • 97
    • 41149096423 scopus 로고    scopus 로고
    • Rhoades, S. A. 1990. Billion dollar bank acquisitions: A note on the performance effects. Working paper, Board of Governors of the Federal Reserve System, Washington, D.C.
    • Rhoades, S. A. 1990. Billion dollar bank acquisitions: A note on the performance effects. Working paper, Board of Governors of the Federal Reserve System, Washington, D.C.
  • 98
    • 38249003130 scopus 로고
    • Efficiency effects of horizontal (in-market) mergers
    • Rhoades, S. A. 1993. Efficiency effects of horizontal (in-market) mergers. J. Banking Finance 17 411-422.
    • (1993) J. Banking Finance , vol.17 , pp. 411-422
    • Rhoades, S.A.1
  • 99
    • 0038274033 scopus 로고    scopus 로고
    • The dynamics of innovative activity and competitive advantage: The case of Australian retail banking, 1981-95
    • Roberts, P. W., R. Amit. 2003. The dynamics of innovative activity and competitive advantage: The case of Australian retail banking, 1981-95. Organ. Sci. 14(2) 107-122.
    • (2003) Organ. Sci , vol.14 , Issue.2 , pp. 107-122
    • Roberts, P.W.1    Amit, R.2
  • 100
    • 0000258945 scopus 로고
    • Strategic determinants of service quality and performance. Evidence from the banking industry
    • Roth, A. V., W. E. Jackson. 1995. Strategic determinants of service quality and performance. Evidence from the banking industry. Management Sci. 41(11) 1720-1733.
    • (1995) Management Sci , vol.41 , Issue.11 , pp. 1720-1733
    • Roth, A.V.1    Jackson, W.E.2
  • 102
    • 84977382344 scopus 로고    scopus 로고
    • Inputs, outputs, and a theory of production and cost at depository financial institutions
    • Sealey, C., J. Lindley. 1997. Inputs, outputs, and a theory of production and cost at depository financial institutions. J. Finance 32 1251-1266.
    • (1997) J. Finance , vol.32 , pp. 1251-1266
    • Sealey, C.1    Lindley, J.2
  • 103
    • 0033362990 scopus 로고    scopus 로고
    • Operations, quality, and profitability in the provision of banking services
    • Soteriou, A., S. Zenios. 1999. Operations, quality, and profitability in the provision of banking services. Management Sci. 45(9) 1221-1238.
    • (1999) Management Sci , vol.45 , Issue.9 , pp. 1221-1238
    • Soteriou, A.1    Zenios, S.2
  • 104
    • 3142609449 scopus 로고    scopus 로고
    • Knowledge and the firm: Overview
    • Winter
    • Spender, J. C., R. M. Grant. 1996. Knowledge and the firm: Overview. Strategic Management J. 17(Winter Special Issue) 5-9.
    • (1996) Strategic Management J , vol.17 , Issue.SPEC. ISSUE , pp. 5-9
    • Spender, J.C.1    Grant, R.M.2
  • 106
    • 41149108989 scopus 로고    scopus 로고
    • Srinivasan, A. 1992. Are there cost savings from bank mergers? Federal Reserve Bank Atlanta Econom. Rev. (March/April) 17-28.
    • Srinivasan, A. 1992. Are there cost savings from bank mergers? Federal Reserve Bank Atlanta Econom. Rev. (March/April) 17-28.
  • 108
    • 0000245375 scopus 로고    scopus 로고
    • How did bank holding companies prosper in the 1990s
    • Stiroh, K. J. 2000. How did bank holding companies prosper in the 1990s. J. Banking Finance 24 1703-1745.
    • (2000) J. Banking Finance , vol.24 , pp. 1703-1745
    • Stiroh, K.J.1
  • 109
    • 0003234820 scopus 로고
    • Firm boundaries, technological innovation and strategic planning
    • G. L. Thomas, ed, D. C. Heath, Lexington, MA
    • Teece, D. J. 1986. Firm boundaries, technological innovation and strategic planning. G. L. Thomas, ed. The Economics of Strategic Planning. D. C. Heath, Lexington, MA, 187-199.
    • (1986) The Economics of Strategic Planning , pp. 187-199
    • Teece, D.J.1
  • 110
    • 0022161422 scopus 로고
    • Management system applications of learning curves and progress functions
    • Towill, D. R. 1985. Management system applications of learning curves and progress functions. Engrg. Costs Production Econom. 9 369-383.
    • (1985) Engrg. Costs Production Econom , vol.9 , pp. 369-383
    • Towill, D.R.1
  • 111
    • 41149144075 scopus 로고    scopus 로고
    • Valletta, R. 1999. Employment and wages in California's financial services sector. FRBSF Econom. Lett. 99(15) 1-3.
    • Valletta, R. 1999. Employment and wages in California's financial services sector. FRBSF Econom. Lett. 99(15) 1-3.
  • 112
    • 9744223613 scopus 로고    scopus 로고
    • The resource-based view and information systems research: Review, extension, and suggestions for future research
    • Wade, M., J. Hulland. 2004. The resource-based view and information systems research: Review, extension, and suggestions for future research. MIS Quart. 28(1) 107-142.
    • (2004) MIS Quart , vol.28 , Issue.1 , pp. 107-142
    • Wade, M.1    Hulland, J.2
  • 113
    • 0003102599 scopus 로고
    • Where do we go from here? Selected conceptual and empirical issues concerning the motivation and performance of the industrial sales force
    • G. Albaum, G. A. Churchill, eds, University of Oregon Press, Eugene, OR
    • Walker, O. C., G. A. Churchill, N. M. Ford. 1979. Where do we go from here? Selected conceptual and empirical issues concerning the motivation and performance of the industrial sales force. G. Albaum, G. A. Churchill, eds. Critical Issues in Sales Management: State of the Art and Future Research Needs. University of Oregon Press, Eugene, OR, 10-75.
    • (1979) Critical Issues in Sales Management: State of the Art and Future Research Needs , pp. 10-75
    • Walker, O.C.1    Churchill, G.A.2    Ford, N.M.3
  • 114
    • 84989133012 scopus 로고
    • A resource-based view of the firm
    • Wernerfelt, B. 1984. A resource-based view of the firm. Strategic Management J. 5 171-180.
    • (1984) Strategic Management J , vol.5 , pp. 171-180
    • Wernerfelt, B.1
  • 115
    • 4444305667 scopus 로고
    • The logic of economic integration
    • Williamson, O. E. 1988. The logic of economic integration. J. Law, Econom. Organ. 4(1) 65-93.
    • (1988) J. Law, Econom. Organ , vol.4 , Issue.1 , pp. 65-93
    • Williamson, O.E.1
  • 116
    • 0009940587 scopus 로고    scopus 로고
    • Technical efficiency and technological change in Australian Building Societies
    • Worthington, A. C. 2000. Technical efficiency and technological change in Australian Building Societies. ABACUS 36(2) 180-197.
    • (2000) ABACUS , vol.36 , Issue.2 , pp. 180-197
    • Worthington, A.C.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.