Customer knowledge management and the strategies of social software

Business Process Management Journal

Volumn 17, Issue 1, 2011, Pages 82-106

  Zhang, Zuopeng ^a  

^a STATE UNIVERSITY OF NEW YORK   (United States)

Author keywords

Customer information; Knowledge management

Indexed keywords

EID: 79551507951     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637151111105599     Document Type: Article

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