Customer knowledge and service development, the Web 2.0 role in co-production

World Academy of Science, Engineering and Technology

Volumn 40, Issue , 2009, Pages 600-606

  Boselli, Roberto ^a   Cesarini, Mirko ^a   Mezzanzanica, Mario ^a  

^a UNIVERSITY OF MILANO BICOCCA   (Italy)

Author keywords

Service Development Process; Service Interaction Patterns; Services Science; Web 2.0 tools

Indexed keywords

CO-PRODUCTION; COLLABORATIVE TECHNOLOGIES; SERVICE DEVELOPMENT; SERVICE DEVELOPMENT PROCESS; SERVICE INTERACTION PATTERNS; SERVICE PROCESS; SERVICES SCIENCE; USER PARTICIPATION; WEB 2.0; WEB 2.0 TOOLS; WEB TOOLS; WIKIPEDIA;

KNOWLEDGE BASED SYSTEMS;

EID: 78651574125     PISSN: 2010376X     EISSN: 20103778     Source Type: Journal    
DOI: None     Document Type: Article

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