Using the balanced scorecard process to compute the value of software applications

Proceedings - International Conference on Software Engineering

Volumn 2006, Issue , 2006, Pages 881-884

  Dolins, Steven B ^a  

^a BRADLEY UNIVERSITY   (United States)

Author keywords

Balanced scorecard; Return on investment

Indexed keywords

COMPUTATIONAL METHODS; ENTERPRISE RESOURCE MANAGEMENT; INFORMATION TECHNOLOGY; PROJECT MANAGEMENT;

BALANCED SCORECARD; RETURN ON INVESTMENT; SOFTWARE APPLICATIONS; TRANSACTIONAL DIMENSIONS;

SOFTWARE ENGINEERING;

EID: 34247156701     PISSN: 02705257     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1134285.1134441     Document Type: Conference Paper

References (17)

1. Aldag, R.J. and Power, D.J. "An empirical assessment of computer-assisted decision analysis," Decision Sciences, Vol. 17, No. 4, pp. 572-588, Fall 1986.
2. Brynjolfsson, E. "The productivity paradox of information technology," Communications of the ACM, Vol. 36, No. 12, pp. 67-77, December 1993.
3. Brynjolfsson, E. and Hitt, L.M. "Lost? firm-level evidence on the returns to information systems spending," Management Science, Vol. 42, No. 4, pp. 541-558, April 1996.
4. Counihan, A., Finnegan, P., and Sammon, D. "Towards a framework for evaluating investments in data warehousing," Information Systems Journal, 12, pp. 321-338, 2002.
5. Dedrick, J., Gurbaxani, V., and Kraemer, K.L. "Information technology and economic performance: a critical review of the empirical evidence," ACM Computing Surveys, Vol. 35, No. 1, pp. 1-28, March 2003.
6. Fuerst W.L. and Cheney, P.H. "Factors affecting the perceived utilization of computer-based decision support systems in the oil industry," Decision Sciences, Vol. 13, No. 4, pp. 554-569, October 1982.
7. Grabowski, M. and Sanborn, S.D. "Evaluation of embedded intelligent real-time systems," Decision Sciences, Vol. 32, No. 1, pp. 95-123, Winter 2001.
8. Kaplan, R.S. and Norton, D.P. The Balanced Scorecard: Translating Strategy into Action. Massachusetts: Harvard Business School Press, 1996.
9. Kaplan, R.S. and Norton, D.P. The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Massachusetts: Harvard Business School Press, 2001.
10. King, J.L. and Schrems, E.L. "Cost-benefit analysis in information systems development and operation "ACM Computing Surveys, Vol. 10, No. 1, pp. 19-34, March 1978.
11. Mirani, R. and Lederer, A.L. "An instrument for assessing the organizational benefits of IS projects," Decision Sciences, Vol. 29, No. 4, pp. 803-838, Fall 1998.
12. Murphy, K.E. and Simon, S.J. "Intangible benefits valuation in ERP projects," Information Systems Journal, 12, pp. 301-320, 2002.
13. Mukhopadhyay, T., Rajiv, S. and Srinivasan, K. "Information technology impact on process output and quality," Management Science, Vol. 43, No. 12, pp. 1645-1659, December 1997.
14. Niven, P.R. Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results. New York: John Wiley & Sons, Inc., 2002.
15. Niven, P.R. Balanced Scorecard Step-By-Step: for Government and Nonprofit Agencies. New Jersey: John Wiley & Sons, Inc., 2003.
16. Sethi, V. and King, W.R. "Development of measures to assess the extent to which an information technology application provides competitive advantage," Management Science, Vol. 40, No. 12, pp. 1601-1627, December 1994.
17. Sharda, R., Barr, S.H., and McDonnell, J.C. "Decision support system effectiveness: a review and an empirical test," Management Science, Vol. 34, No. 2, pp. 139-159, February 1988.