The quality dimensions of internet retail food purchasing: A content analysis of consumer compliments and complaints

Journal of Foodservice Business Research

Volumn 5, Issue 2, 2002, Pages 25-46

  Yang, Zhilin ^a   Peterson, Robin T ^b  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^b NEW MEXICO STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Internet commerce; Quality dimensions; Retail food delivery strategy; Service quality

Indexed keywords

EID: 3242683028     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1300/J369v05n02_03     Document Type: Article

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