메뉴 건너뛰기




Volumn 35, Issue 2, 2011, Pages 128-140

Pull-and-suck effects in Taiwan mobile phone subscribers switching intentions

Author keywords

Alternative attractiveness; Habits; Pull effects; Suck effects; Switching intention

Indexed keywords

ALTERNATIVE ATTRACTIVENESS; HABITS; PULL EFFECTS; SUCK EFFECTS; SWITCHING INTENTION;

EID: 78651397444     PISSN: 03085961     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.telpol.2010.12.003     Document Type: Article
Times cited : (67)

References (47)
  • 1
    • 0022117792 scopus 로고
    • Intention, perceived control, and weight loss: An application of the theory of planned behavior
    • I. Ajzen, and D.E. Schifter Intention, perceived control, and weight loss: An application of the theory of planned behavior Journal of Personality and Social Psychology 49 1985 843 851
    • (1985) Journal of Personality and Social Psychology , vol.49 , pp. 843-851
    • Ajzen, I.1    Schifter, D.E.2
  • 2
    • 3042652732 scopus 로고    scopus 로고
    • A three-component model of customer commitment to service providers
    • DOI 10.1177/0092070304263332
    • H.S. Bansal, P.G. Irving, and S.F. Taylor A three-component model of customer to service providers Journal of the Academy of Marketing Science 32 3 2004 234 250 (Pubitemid 38834942)
    • (2004) Journal of the Academy of Marketing Science , vol.32 , Issue.3 , pp. 234-250
    • Bansal, H.S.1    Irving, P.G.2    Taylor, S.F.3
  • 3
    • 0000341528 scopus 로고    scopus 로고
    • The service provider switching model (SPSM): A model of consumer switching behavior in the service industry
    • H.S. Bansal, and S.F. Taylor The service provider switching model (SPSM): A model of consumer switching behavior in the service industry Journal of Service Research 2 2 1999 200 218
    • (1999) Journal of Service Research , vol.2 , Issue.2 , pp. 200-218
    • Bansal, H.S.1    Taylor, S.F.2
  • 4
    • 11144311150 scopus 로고    scopus 로고
    • "Migrating" to new service providers: Toward a unifying framework of consumers' switching behaviors
    • DOI 10.1177/0092070304267928
    • H.S. Bansal, S.F. Taylor St., and Y. James "Migrating" to new service providers: Toward a unifying framework of consumers switching behaviors Journal of the Academy of Marketing Science 33 1 2005 96 115 (Pubitemid 40030784)
    • (2005) Journal of the Academy of Marketing Science , vol.33 , Issue.1 , pp. 96-115
    • Bansal, H.S.1    Taylor, S.F.2    James, Y.S.3
  • 5
    • 23044520418 scopus 로고    scopus 로고
    • Implications of loyalty program membership and service experiences for customer retention and value
    • R.N. Bolton, P.K. Kannan, and M.D. Bramlett Implications of loyalty program membership and service experiences for customer retention and value Journal of the Academy of Marketing Science 28 2000 95 108
    • (2000) Journal of the Academy of Marketing Science , vol.28 , pp. 95-108
    • Bolton, R.N.1    Kannan, P.K.2    Bramlett, M.D.3
  • 7
    • 33746173339 scopus 로고    scopus 로고
    • Airline choice, switching costs and frequent flyer programmes
    • DOI 10.1080/00036840500419608, PII L446505481685P28
    • F. Carlsson, and. Lfgren Airline choice, switching costs and frequent flyer programmes Applied Economics 38 2006 1469 1475 (Pubitemid 44083978)
    • (2006) Applied Economics , vol.38 , Issue.13 , pp. 1469-1475
    • Carlsson, F.1    Lofgren, A.2
  • 8
    • 13344284614 scopus 로고    scopus 로고
    • Consumption and habits: Evidence from panel data
    • DOI 10.1111/j.1468-0297.2004.00963.x
    • R. Carrasco, J.M. Labeaga, and J.D. Lpez-Salido Consumption and habits: Evidence from panel data Economic Journal 115 2005 144 165 (Pubitemid 40198672)
    • (2005) Economic Journal , vol.115 , Issue.500 , pp. 144-165
    • Carrasco, R.1    Labeaga, J.M.2    Lopez-Salido, J.D.3
  • 9
    • 23044520403 scopus 로고    scopus 로고
    • Implementing a customer relationship strategy: The asymmetric impact of poor versus excellent execution
    • M.R. Colgate, and P.J. Danaher Implementing a customer relationship strategy: The asymmetric impact of poor versus excellent execution Journal of the Academy of Marketing Science 28 3 2000 375 387
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.3 , pp. 375-387
    • Colgate, M.R.1    Danaher, P.J.2
  • 10
    • 0039147539 scopus 로고    scopus 로고
    • Switching barriers in consumer markets: An investigation of the financial services industry
    • DOI 10.1108/07363760110393001
    • M. Colgate, and B. Lang Switching barriers in consumer markets: An investigation of the financial services industry Journal of Consumer Marketing 18 4 2001 332 347 (Pubitemid 33598965)
    • (2001) Journal of Consumer Marketing , vol.18 , Issue.4 , pp. 332-347
    • Colgate, M.1    Lang, B.2
  • 11
    • 0003056894 scopus 로고
    • Relationship quality in services selling: An interpersonal influence perspective
    • L.A. Crosby, K.R. Evans, and D. Cowles Relationship quality in services selling: An interpersonal influence perspective Journal of Marketing 54 July 1990 68 81
    • (1990) Journal of Marketing , vol.54 , Issue.JUL. , pp. 68-81
    • Crosby, L.A.1    Evans, K.R.2    Cowles, D.3
  • 12
    • 0031502147 scopus 로고    scopus 로고
    • An examination of the nature of trust in buyerseller relationships
    • P.M. Doney, and J.P. Cannon An examination of the nature of trust in buyerseller relationships Journal of Marketing 61 2 1997 35 51
    • (1997) Journal of Marketing , vol.61 , Issue.2 , pp. 35-51
    • Doney, P.M.1    Cannon, J.P.2
  • 13
    • 0000393708 scopus 로고    scopus 로고
    • Habit formation in consumer preferences: Evidence from panel data
    • K.E. Dynan Habit formation in consumer preferences: Evidence from panel data American Economic Review 90 2000 391 406
    • (2000) American Economic Review , vol.90 , pp. 391-406
    • Dynan, K.E.1
  • 14
    • 0001043842 scopus 로고
    • A model for customer complaint management
    • C. Fornell, and B. Wernerfelt A model for customer complaint management Marketing Science 7 1988 287 298
    • (1988) Marketing Science , vol.7 , pp. 287-298
    • Fornell, C.1    Wernerfelt, B.2
  • 16
    • 0001172764 scopus 로고    scopus 로고
    • Generalizations about trust in marketing channel relationships using meta-analysis
    • PII S0167811698000020
    • I. Geyskens, J.E.M. Steenkamp, and N. Kumar Generalizations about trust in marketing channel relationships using meta-analysis International Journal of Research in Marketing 15 1998 223 248 (Pubitemid 128339235)
    • (1998) International Journal of Research in Marketing , vol.15 , Issue.3 , pp. 223-248
    • Geyskens, I.1    Steenkamp, J.-B.E.M.2    Kumar, N.3
  • 17
    • 0242432354 scopus 로고    scopus 로고
    • Introduction: Habit travel choice
    • T. Grling, and K.W. Axhausen Introduction: Habit travel choice Transportation 30 2003 1 11
    • (2003) Transportation , vol.30 , pp. 1-11
    • Grling, T.1    Axhausen, K.W.2
  • 20
    • 35449002642 scopus 로고    scopus 로고
    • Measuring the effects of consumer switching costs on switching intention in Taiwan mobile telecommunication services
    • A.W.-L. Hu, and I.-S. Hwang Measuring the effects of consumer switching costs on switching intention in Taiwan mobile telecommunication services Journal of American Academy of Business, Cambridge 9 1 2006 75 85
    • (2006) Journal of American Academy of Business, Cambridge , vol.9 , Issue.1 , pp. 75-85
    • Hu, A.W.-L.1    Hwang, I.-S.2
  • 21
    • 33747353091 scopus 로고    scopus 로고
    • How habit and satisfaction affects player retention for online gambling
    • DOI 10.1016/j.jbusres.2006.01.017, PII S0148296306000300
    • B. Jolley, R. Mizerski, and D. Olaru How habit and satisfaction affects player retention for online gambling Journal of Business Research 59 2006 770 777 (Pubitemid 44240142)
    • (2006) Journal of Business Research , vol.59 , Issue.6 , pp. 770-777
    • Jolley, B.1    Mizerski, R.2    Olaru, D.3
  • 22
    • 0013146939 scopus 로고    scopus 로고
    • Switching barrier and repurchase intention in service
    • M.A. Jones, D.L. Mothersbaugh, and S.E. Beatty Switching barrier and repurchase intention in service Journal of Retailing 76 2 2000 259 274
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 259-274
    • Jones, M.A.1    Mothersbaugh, D.L.2    Beatty, S.E.3
  • 23
    • 85107910598 scopus 로고
    • Customer switching behavior in service industries: An exploratory study
    • S.M. Keaveney Customer switching behavior in service industries: An exploratory study Journal of Marketing 59 1995 71 82
    • (1995) Journal of Marketing , vol.59 , pp. 71-82
    • Keaveney, S.M.1
  • 24
    • 23044530150 scopus 로고    scopus 로고
    • Customer switching behavior in online services: An exploratory study of the role of selected attitudinal, behavioral, and demographic factors
    • S.M. Keaveney, and M. Parthasarathy Customer switching behavior in online services: An exploratory study of the role of selected attitudinal, behavioral, and demographic factors Journal of the Academy of Marketing Science 29 4 2001 374 390
    • (2001) Journal of the Academy of Marketing Science , vol.29 , Issue.4 , pp. 374-390
    • Keaveney, S.M.1    Parthasarathy, M.2
  • 25
    • 1042281169 scopus 로고    scopus 로고
    • The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services
    • M.K. Kim, M.C. Park, and D.H. Jeong The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services Telecommunications Policy 28 2004 145 159
    • (2004) Telecommunications Policy , vol.28 , pp. 145-159
    • Kim, M.K.1    Park, M.C.2    Jeong, D.H.3
  • 26
    • 33750012009 scopus 로고    scopus 로고
    • A study of factors that affect user intentions toward email service switching
    • DOI 10.1016/j.im.2006.08.004, PII S0378720606000838
    • G. Kim, B. Shin, and H.G. Lee A study of factors that affect user intentions toward email service switching Information and Management 43 7 2006 884 893 (Pubitemid 44566447)
    • (2006) Information and Management , vol.43 , Issue.7 , pp. 884-893
    • Kim, G.1    Shin, B.2    Lee, H.G.3
  • 27
    • 12444296525 scopus 로고    scopus 로고
    • Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market
    • DOI 10.1016/j.telpol.2004.05.013, PII S0308596104000783
    • H.-S. Kim, and C.-H. Yoon Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market Telecommunications Policy 28 2004 751 765 (Pubitemid 40146033)
    • (2004) Telecommunications Policy , vol.28 , Issue.9-10 , pp. 751-765
    • Kim, H.-S.1    Yoon, C.-H.2
  • 28
    • 0037990072 scopus 로고    scopus 로고
    • Problems of operationalizing habits and integrating habits in normative decision-making models
    • C.A. Klckner, E. Matthies, and M. Hunecke Problems of operationalizing habits and integrating habits in normative decision-making models Journal of Applied Social Psychology 33 2 2003 396 417 (Pubitemid 36567667)
    • (2003) Journal of Applied Social Psychology , vol.33 , Issue.2 , pp. 396-417
    • Klockner, C.A.1    Matthies, E.2    Hunecke, M.3
  • 29
    • 3042609508 scopus 로고    scopus 로고
    • Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context
    • DOI 10.1177/0092070304263330
    • S.Y. Lam, V. Shankar, M.K. Erramilli, and B. Murthy Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context Journal of the Academy of Marketing Science 32 3 2004 293 311 (Pubitemid 38834945)
    • (2004) Journal of the Academy of Marketing Science , vol.32 , Issue.3 , pp. 293-311
    • Lam, S.Y.1    Shankar, V.2    Erramilli, M.K.3    Murthy, B.4
  • 30
    • 84986038325 scopus 로고    scopus 로고
    • The impact of switching costs on the customer-loyalty link: Mobile phone service in France
    • J. Lee, J. Lee, and L. Feick The impact of switching costs on the customer-loyalty link: Mobile phone service in France Journal of Service Marketing 15 1 2001 35 48
    • (2001) Journal of Service Marketing , vol.15 , Issue.1 , pp. 35-48
    • Lee, J.1    Lee, J.2    Feick, L.3
  • 31
    • 0036001755 scopus 로고    scopus 로고
    • Dynamic customer relationship management: Incorporating future considerations into the service retention decision
    • K.N. Lemon, T.B. White, and R.S. Winer Dynamic customer relationship management: Incorporating future considerations into the service retention decision Journal of Marketing 66 2002 1 14
    • (2002) Journal of Marketing , vol.66 , pp. 1-14
    • Lemon, K.N.1    White, T.B.2    Winer, R.S.3
  • 32
    • 33751248492 scopus 로고    scopus 로고
    • The roles of habit and web site quality in e-commerce
    • DOI 10.1016/j.ijinfomgt.2006.09.001, PII S0268401206001186
    • C. Liao, P. Palvia, and H.N. Lin The roles of habit and web site quality in E-commerce International Journal of Information Management 26 6 2006 469 483 (Pubitemid 44791669)
    • (2006) International Journal of Information Management , vol.26 , Issue.6 , pp. 469-483
    • Liao, C.1    Palvia, P.2    Lin, H.-N.3
  • 33
    • 0032863138 scopus 로고    scopus 로고
    • Subscriber churn in the Australian ISP market
    • DOI 10.1016/S0167-6245(99)00015-3, PII S0167624599000153
    • G. Madden, S.J. Savage, and G. Coble-Neal Subscriber churn in the Australian ISP market Information Economics and Policy 11 1999 195 207 (Pubitemid 29485723)
    • (1999) Information Economics and Policy , vol.11 , Issue.2 , pp. 195-207
    • Madden, G.1    Savage, S.J.2    Coble-Neal, G.3
  • 34
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • R. Morgan, and S.D. Hunt The commitment-trust theory of relationship marketing Journal of Marketing 58 3 1994 20 38
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.1    Hunt, S.D.2
  • 35
    • 77954630304 scopus 로고    scopus 로고
    • National Communications Commission of Statistics Retrieved from National Communication Commission website: 〈
    • National Communications Commission of Statistics. (2009). Statistical Reports. Retrieved from National Communication Commission website: 〈 http://www.ncc.gov.tw/ 〉.
    • (2009) Statistical Reports
  • 36
    • 0032385513 scopus 로고    scopus 로고
    • Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior
    • J.A. Ouellette, and W. Wood Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior Psychological Bulletin 124 1 1998 54 74
    • (1998) Psychological Bulletin , vol.124 , Issue.1 , pp. 54-74
    • Ouellette, J.A.1    Wood, W.2
  • 37
    • 43949166534 scopus 로고
    • The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect
    • R.A. Ping Jr. The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect Journal of Retailing 69 3 1993 320 352
    • (1993) Journal of Retailing , vol.69 , Issue.3 , pp. 320-352
    • Ping Jr., R.A.1
  • 38
    • 21844513836 scopus 로고
    • Does satisfaction moderate the association between alternative attractiveness and exit intention in a marketing channel?
    • R.A. Ping Jr Does satisfaction moderate the association between alternative attractiveness and exit intention in a marketing channel? Journal of the Academy of Marketing Science 22 4 1994 364 371
    • (1994) Journal of the Academy of Marketing Science , vol.22 , Issue.4 , pp. 364-371
    • Ping Jr., R.A.1
  • 39
    • 0042740441 scopus 로고    scopus 로고
    • The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting
    • C. Ranaweera, and J. Prabhu The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting International Journal of Service Industry Management 14 4 2003 374 395 (Pubitemid 37104658)
    • (2003) International Journal of Service Industry Management , vol.14 , Issue.3-4 , pp. 374-395
    • Ranaweera, C.1    Prabhu, J.2
  • 40
    • 0038239695 scopus 로고    scopus 로고
    • The effect of market orientation on buyer-seller relationship satisfaction
    • DOI 10.1016/S0019-8501(01)00200-0, PII S0019850101002000
    • M.J. Sanzo, M.L. Santos, R. Vazquez, and L.I. Alvarez The effect of market orientation on buyerseller relationship satisfaction Industrial Marketing Management 32 2003 327 345 (Pubitemid 36598461)
    • (2003) Industrial Marketing Management , vol.32 , Issue.4 , pp. 327-345
    • Sanzo, M.J.1
  • 41
    • 45849091537 scopus 로고    scopus 로고
    • Forecasting customer switching intention in mobile service: An exploratory study of predictive factors in mobile number portability
    • D.H. Shin, and W.Y. Kim Forecasting customer switching intention in mobile service: An exploratory study of predictive factors in mobile number portability Technological Forecasting and Social Change 75 6 2008 854 874
    • (2008) Technological Forecasting and Social Change , vol.75 , Issue.6 , pp. 854-874
    • Shin, D.H.1    Kim, W.Y.2
  • 42
    • 0034335630 scopus 로고    scopus 로고
    • Regret: A model of its antecedents and a consequences in consumer decision making
    • M. Tsiros, and V. Mittal Regret: A model of its antecedents and a consequences in consumer decision making Journal of Consumer Research 26 2000 401 417
    • (2000) Journal of Consumer Research , vol.26 , pp. 401-417
    • Tsiros, M.1    Mittal, V.2
  • 43
    • 85051111546 scopus 로고    scopus 로고
    • Habit attitude and planned behavior empty construct interesting case automaticity
    • B. Verplanken, and H. Aarts Habit attitude and planned behavior empty construct interesting case automaticity European Review of Social Psychology 10 1999 101 134
    • (1999) European Review of Social Psychology , vol.10 , pp. 101-134
    • Verplanken, B.1    Aarts, H.2
  • 44
    • 0141981362 scopus 로고    scopus 로고
    • Reflections on Past Behavior: A Self-Report Index of Habit Strength
    • B. Verplanken, and D. Orbell Reflections on past behavior: A self-report index of habit strength Journal of Applied Social Psychology 33 6 2003 1313 1330 (Pubitemid 37306730)
    • (2003) Journal of Applied Social Psychology , vol.33 , Issue.6 , pp. 1313-1330
    • Verplanken, B.1    Orbell, S.2
  • 45
    • 0035633656 scopus 로고    scopus 로고
    • Choice of supplier in embedded markets: Relationship and marketing program effects
    • K.H. Wathne, H. Biong, and J.B. Heide Choice of supplier in embedded markets: Relationship and marketing program effects Journal of Marketing 65 2001 54 65
    • (2001) Journal of Marketing , vol.65 , pp. 54-65
    • Wathne, K.H.1    Biong, H.2    Heide, J.B.3
  • 46
    • 33645686351 scopus 로고    scopus 로고
    • Switching barriers in business-to-business services: A qualitative study
    • DOI 10.1108/09564230610656980
    • V. Yanamandram, and L. White Switching barriers in business-to-business services: A qualitative study International Journal of Service Industry Management 17 2 2006 158 192 (Pubitemid 43537090)
    • (2006) International Journal of Service Industry Management , vol.17 , Issue.2 , pp. 158-192
    • Yanamandram, V.1    White, L.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.