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1
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Policies to enhance the 'hidden innovation' in services: Evidence and lessons from the UK
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Abreu, M., Grinevich, V., Kitson, M., & Savona, M. (2010). Policies to enhance the 'hidden innovation' in services: Evidence and lessons from the UK. Service Industries Journal, 30(1), 99-118.
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Abreu, M.1
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70349829425
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Patterns of innovation in knowledge-intensive business services
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Amara, N., Landry, R., & Doloreux, D. (2009). Patterns of innovation in knowledge-intensive business services. Service Industries Journal, 29(4), 407-430.
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Amara, N.1
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Doloreux, D.3
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3
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77951159653
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On the identification of critical mass in Internet-based services subject to network effects
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Arroyo-Barrigüete, J.L., Ernst, R., López-Sánchez, J.I., & Orero-Giménez, A. (2010). On the identification of critical mass in Internet-based services subject to network effects. Service Industries Journal, 30, (5), 643-654.
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Service Industries Journal
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Arroyo-Barrigüete, J.L.1
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Orero-Giménez, A.4
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4
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77954927648
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The centrality of service organizations and their leisure networks
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Bendle, J.L., & Patterson, I. (2010). The centrality of service organizations and their leisure networks. Service Industries Journal, 30(10), 1607-1619.
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Service Industries Journal
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Bendle, J.L.1
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5
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77951194532
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Integrating transaction cost economics and the resource-based view in services and innovation
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Bonet, F.J.P., Peris-Ortiz, M., & Gil-Pechuan, I. (2010). Integrating transaction cost economics and the resource-based view in services and innovation. Service Industries Journal, 30(5), 701-712.
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Bonet, F.J.P.1
Peris-Ortiz, M.2
Gil-Pechuan, I.3
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6
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77954924264
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Network analysis and wine routes: The case of the Bairrada Wine Route
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Bŕas, J.M., Costa, C., & Buhalis, D. (2010). Network analysis and wine routes: The case of the Bairrada Wine Route. Service Industries Journal, 30(10), 1621-164.
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Service Industries Journal
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Bŕas, J.M.1
Costa, C.2
Buhalis, D.3
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7
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Implementing e-business through eListening in the Spanish information technology industry
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Cegarra-Navarro, J.G., & Sánchez-Polo, M.T. (2009). Implementing e-business through eListening in the Spanish information technology industry. Service Industries Journal, 29(8), 1135-1149.
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Cegarra-Navarro, J.G.1
Sánchez-Polo, M.T.2
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8
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77958562240
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Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies - Evidence from Taiwan
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Chen, C.F., & Kao, Y.L. (2010). Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies - Evidence from Taiwan. Service Industries Journal, 30(12), 2081-2092.
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Chen, C.F.1
Kao, Y.L.2
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9
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The effects of relational bonds on online customer satisfaction
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Chen, Y.L., & Chiu, H.C. (2009). The effects of relational bonds on online customer satisfaction. Service Industries Journal, 29(11), 1581-1595.
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Chen, Y.L.1
Chiu, H.C.2
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10
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77956492003
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An acceptance model for an Internet protocol television service in Korea with prior experience as a moderator
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Choi, H., Kim, Y.C., & Kim, J.W. (2010). An acceptance model for an Internet protocol television service in Korea with prior experience as a moderator. Service Industries Journal, 30(11), 1883-1901.
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Choi, H.1
Kim, Y.C.2
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11
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Regional innovation policies: The persistence of the linear model in Spain
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Fernández de Lucio, I., Mas-Verdú, F., & Tortosa, E. (2010). Regional innovation policies: the persistence of the linear model in Spain. Service Industries Journal, 30(5), 749-762.
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Fernández de Lucio, I.1
Mas-Verdú, F.2
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12
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77956456294
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Measuring the antecedents of e-loyalty and the effect of switching costs on website
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Fuentes-Blasco, M., Saura, I.G., Berenguer-Contrí, G., & Moliner-Velázquez, B. (2010). Measuring the antecedents of e-loyalty and the effect of switching costs on website. Service Industries Journal, 30(11), 1837-1852.
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Fuentes-Blasco, M.1
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An integrative model of care ethics in public innovation
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Fuglsang, L., & Mattsson, J. (2009). An integrative model of care ethics in public innovation. Service Industries Journal, 29(1), 21-34.
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Fuglsang, L.1
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The effects of network embeddedness on service innovation performance
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Hsueh, J.T., Lin, N.P., & Li, H.C. (2010). The effects of network embeddedness on service innovation performance. Service Industries Journal, 30(10), 1723-1736.
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Hsueh, J.T.1
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Comparison websites: Evidence from the service sector
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Laffey, D. (2010). Comparison websites: Evidence from the service sector. Service Industries Journal, 30(12), 1939-1954.
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Laffey, D.1
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In search of e-service value: Technology-exploitation vs. certainty-seeking online behaviours
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Lin, C.H. (2010). In search of e-service value: Technology-exploitation vs. certainty-seeking online behaviours. Service Industries Journal, 30(8), 1377-1400.
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Lin, C.H.1
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Measuring user perceived service quality of online auction sites
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Liu, C.T., Guo, Y.M., & Hsieh, T.Y. (2010). Measuring user perceived service quality of online auction sites. Service Industries Journal, 30(7), 1177-1197.
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Liu, C.T.1
Guo, Y.M.2
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18
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70349748093
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Innovation policy, services and internationalisation: The role of technology centres
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Martinez-Gomez, V., Baviera-Puig, A., & Mas-Verdú, F. (2010). Innovation policy, services and internationalisation: The role of technology centres. Service Industries Journal, 30(1), 43-54.
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Martinez-Gomez, V.1
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19
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The influence of innovation orientation on the internationalisation of SMEs in the service sector
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Meliá, M.R., Pérez, A.B., & Dobón, S.R. (2010). The influence of innovation orientation on the internationalisation of SMEs in the service sector. Service Industries Journal, 30(5), 777-791.
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Meliá, M.R.1
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Consumers' travel website transferring behaviour: Analysis using clickstream data-time, frequency, and spending
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Park, J., & Chung, H. (2009). Consumers' travel website transferring behaviour: Analysis using clickstream data-time, frequency, and spending. Service Industries Journal, 29(10), 1451-1463.
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Park, J.1
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Knowledge networks of innovative businesses: An explorative study in the region of Ingolstadt
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Pechlaner, H., & Bachinger, M. (2010). Knowledge networks of innovative businesses: An explorative study in the region of Ingolstadt. Service Industries Journal, 30(10), 1737-1756.
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Pechlaner, H.1
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Evaluating European Union support for innovation in Spanish small and medium enterprises
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Romero-Martínez, A.M., Ortiz-de-Urbina-Criado, M., & Soriano, D.R. (2010). Evaluating European Union support for innovation in Spanish small and medium enterprises. Service Industries Journal, 30(5), 671-683.
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Advances in service networks research
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Scott, N., & Laws, E. (2010). Advances in service networks research. Service Industries Journal, 30(10), 1581-1592.
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Service Industries Journal
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Scott, N.1
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E-service quality and Web 2.0: Expanding quality models to include customer participation and inter-customer support
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Sigala, M. (2009). E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support. Service Industries Journal, 29(10), 1341-1358.
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Sigala, M.1
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Innovation in the experience economy: A taxonomy of innovation organisations
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Sundbo, J. (2009). Innovation in the experience economy: A taxonomy of innovation organisations. Service Industries Journal, 29(4), 431-455.
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Service Industries Journal
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Sundbo, J.1
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Emergence of innovations in services
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Toivonen, M., & Tuominen, T. (2009). Emergence of innovations in services. Service Industries Journal, 29(7), 887-902.
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Service Industries Journal
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Toivonen, M.1
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Public funding for product, process and organisational innovation in service industries
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Un, C.A., & Montoro-Sanchez, A. (2010). Public funding for product, process and organisational innovation in service industries. Service Industries Journal, 30(1), 133-147.
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Un, C.A.1
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The effect of the Internet on front-line employee skills: Exploring banking in Sweden and France
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Värlander, S., & Julien, A. (2010). The effect of the Internet on front-line employee skills: Exploring banking in Sweden and France. Service Industries Journal, 30(9), 1245-1261.
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Service Industries Journal
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Värlander, S.1
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Diversity of innovation patterns in services
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Vence, X., & Trigo, A. (2009). Diversity of innovation patterns in services. Service Industries Journal, 29(12), 1635-1657.
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Vence, X.1
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