Advances in service networks research

Service Industries Journal

Volumn 30, Issue 10, 2010, Pages 1581-1592

  Scott, Noel ^a   Laws, Eric ^b  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b JAMES COOK UNIVERSITY   (Australia)

Author keywords

Complex systems; Governance; History of network theory; Networks; Services

Indexed keywords

COMPLEXITY; COMPUTER SIMULATION; CORPORATE STRATEGY; FIRM SIZE; GOVERNANCE APPROACH; NETWORK ANALYSIS; NUMERICAL MODEL; SERVICE SECTOR;

EID: 77954925953     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060903580623     Document Type: Article

References (71)

1. Adler, P.S., & Kwon, S.W. (2002). Social capital: Prospects for a new concept. Academy of Management Review, 27(1), 17-40.
2. Akehurst, G. (2008). What do we really know about services? Service Business, 2(1), 1-15.
3. Arabie, P., & Wind, Y. (1994). Marketing and social networks. In S. Wasserman & J. Galaskiewicz (Eds.), Advances in social network analysis (pp. 254-273). Thousand Oaks, CA: Sage Publications.
4. Argote, L., Beckman, S.L., & Epple, D. (1990). The persistence and transfer of learning in industrial settings. Management Science, 36(2), 140-154.
5. Argote, L., & Ingram, P. (2000). Knowledge transfer: A basis for competitive advantage in firms. Organizational Behavior and Human Decision Processes, 82(1), 150-169.
6. Bansal, H.S., & Voyer, P.A. (2000). Word-of-mouth processes within a services purchase decision context. Journal of Service Research, 3(2), 166-177.
7. Barabasi, A., & Albert, R. (1999). Emergence of scaling in random networks. Science, 286(5439), 509-512.
8. Baum, J., & Ingram, P. (1998). Survival-enhancing learning in the Manhattan hotel industry 1898- 1980. Management Science, 44(7), 996-1016.
9. Bickerdyke, I. (1996). Australia: The evolving structure and strategies of business networks. In OECD (Ed.), Networks of enterprises and local development: Competing and co-operating in local productive systems (pp. 203-216). Paris: Organisation for Economic Co-operation and Development.
10. Bigné, J.E., Aldás, J., & Andreu, L. (2008). B2B services: It adoption in travel agency supply chains. The Journal of Services Marketing, 22(6), 454-463.
11. Blumberg, K. (2004). Cooperative networks in destination marketing: A case study from Nelson/ Tasman region, New Zealand. Paper presented at the Networking and partnerships in Destination Development and Management, Nalpes, Italy.
12. Boojihawon, D.K. (2007). Network dynamics and the internationalisation process of small advertising agencies. The Service Industries Journal, 27(6), 809-829.
13. Borgatti, S.P., & Foster, P.C. (2003). The network paradigm in organizational research: A review and typology. Journal of Management, 29(6), 991-1013.
14. Bryson, J.R., & Wellington, C.A. (2003). Image consultancy in the United Kingdom: Recipe knowledge and recreational employment. The Service Industries Journal, 23(1), 59-76.
15. Burt, R.S. (2000). The network structure of social capital. In R.I. Sutton & B.M. Staw (Eds.), Research in organizational behavior (Vol. 22, pp. 345-423). Greenwich, CT: JAI Press.
16. Camison, C. (2008). Learning for environmental adaptation and knowledge-intensive services: The role of public networks for smes. The Service Industries Journal, 28(6), 827-844.
17. Cegarra-Navarro, J.G. (2005). An empirical investigation of organizational learning through strategic alliances between smes. Journal of Strategic Marketing, 13(1), 3-13.
18. Chang, H.H., & Wang, I.C. (2008). The relationship between network structure and international channel performance: A moderating effect of e-business activity. The Service Industries Journal, 28(2), 255-274.
19. Coleman, J. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94(Suppl), S95-S120.
20. Crosno, J.L., Rinaldo, S.B., Black, H.G., & Kelley, S.W. (2009). Half full or half empty: The role of optimism in boundary-spanning positions. Journal of Service Research, 11(3), 295-309.
21. Eisingerich, A.B., & Bell, S.J. (2008). Managing networks of interorganizational linkages and sustainable firm performance in business-to-business service contexts. The Journal of Services Marketing, 22(7), 494-503.
22. Erdos, P., & Rényi, A. (1959). On random graphs. Publicationes Mathematicae, 6(2), 290-297.
23. Erdos, P., & Rényi, A. (1960). On the evolution of random graphs. Publications of the Mathematical Institute of the Hungarian Academy of Sciences, 5(1), 17-61.
24. Erdos, P., & Rényi, A. (1961). On the strength of connectedness of a random graph. Acta Mathematica Academiae Scientiarum Hungaricae, 12(2), 261-267.
25. Faloutsos, M., Faloutsos, P., & Faloutsos, C. (1999). On power-law relationships of the internet topology. Proceedings of the Conference on Applications, Technologies, Architectures, and Protocols for Computer Communication, 251-262. Cambridge, MA (pp. 251-262). Retrieved August 4, 2009, from http://portal.acm.org/toc.cfm?id1/4316188&coll1/4ACM&dl1/4ACM&type1/4proceeding&idx1/4SERIES419&part1/4series&WantType1/4Proceedings&title1/4COMM&CFID1/483396945&CFTOKEN1/448464535
26. Freeman, S., Cray, D., & Sandwell, M. (2007). Networks and Australian professional services in newly emerging markets of Asia. International Journal of Service Industry Management, 18(2),152-166.
27. von Friedrichs Grangsjo, Y., & Gummesson, E. (2006). Hotel networks and social capital in destination marketing. International Journal of Service Industry Management, 17(1), 58-75.
28. Getz, D., & Jamal, T. (1994). The environment-community symbiosis: A case for collaborative tourism planning. Journal of Sustainable Tourism, 2(3), 152-173.
29. Gittell, J.H. (2002). Relationships between service providers and their impact on customers. Journal of Service Research, 4(4), 299-311.
30. Glover, T., & Hemingway, J. (2005). Locating leisure in the social capital literature. Journal of Leisure Research, 37(4), 387-401.
31. Grabher, G. (2006). Trading routes, bypasses, and risky intersections: Mapping the travels of 'networks' between economic sociology and economic geography. Progress in Human Geography, 30(2), 163-189.
32. Grangsjo, Y.V.F. (2006). Hotel networks and social capital in destination marketing. International Journal of Service Industry Management, 17(1), 58-75.
33. Granovetter, M. (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91(3), 481-510.
34. Gray, B. (1989). Collaborating: Finding common ground for multiparty problems. San Francisco, CA: Jossey-Bass.
35. Hall, C.M. (2004). Small firms and wine and food tourism in New Zealand: Issues of collaboration, clusters and lifestyles. In R. Thomas (Ed.), Small firms in tourism: International perspectives (pp. 167-181). London: Elsevier.
36. Halme, M. (2001). Learning for sustainable development in tourism networks. Business Strategy and the Environment, 10(2), 100-114.
37. Haythornthwaite, C. (1996). Social network analysis: An approach and technique for the study of information exchange. Library & Information Science Research, 18(4), 323-342.
38. Hjalager, A.M. (2000). Tourism destinations and the concept of industrial districts. Tourism and Hospitality Research, 2(3), 199-213.
39. Huxham, C. (1996). Creating collaborative advantage. London: Sage.
40. Jones, C., Hesterly, W.S., & Borgatti, S.P. (1997). A general theory of network governance: Exchange conditions and social mechanisms. Academy of Management Review, 22(4), 911-945.
41. Kleijnen, M., Lievens, A., de Ruyter, K., & Wetzels, M. (2009). Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services. Journal of Service Research, 12(1), 15-35.
42. Kogut, B. (2000). The network as knowledge: Generative rules and the emergence of structure. Strategic Management Journal, 21(3), 405-425.
43. Kotler, P., Haider, D.H., & Rein, I. (1993). Marketing places: Attracting investments, industry, and tourism to cities, states and nations. New York: Free Press.
44. Mas-Verdú, F. (2007). Services and innovation systems: European models of technology centres. Service Business, 1(1), 7-23.
45. Mayere, A., & Vinot, F. (1993). Firm structures and production networks in intellectual services. The Service Industries Journal, 13(2), 76-90.
46. Mitchell, J.C. (1969). The concept and use of social networks. In J.C. Mitchell (Ed.), Social networks in urban situations (pp. 1-50). University of Manchester Press.
47. Mollering, G. (2001). The nature of trust: From Georg Simmel to a theory of expectation, interpretation and suspension. Sociology, 35(2), 403-420.
48. Monge, P., & Contractor, F.J. (1999). Emergence of communication networks. In F.M. Jablin & L.L. Putnam (Eds.), Handbook of organizational communication (2nd ed., pp. 440-502). Thousand Oaks, CA: Sage.
49. O'Farrell, P.N., & Wood, P.A. (1999). Formation of strategic alliances in business services: Towards a new client-oriented conceptual framework. The Service Industries Journal, 19(1), 133-151.
50. Palmer, A., & Bejou, D. (1995). Tourism destination marketing alliances. Annals of Tourism Research, 22(3), 616-629.
51. Pavlovich, K. (2001). The twin landscapes of Waitomo: Tourism network and sustainability through the landcare group. Journal of Sustainable Tourism, 9(6), 491-504.
52. Pavlovich, K. (2003). The evolution and transformation of a tourism destination network: The Waitomo Caves, New Zealand. Tourism Management, 24(2), 203-216.
53. Pilkington, A., & Chai, H. (2008). Research themes, concepts and relationships. International Journal of Service Industry Management, 19(1), 83-110.
54. Pilling, B.K., & Aab, L. (1994). Do legal networks provide competitive and marketing benefits for their members: A case study. Journal of Professional Services Marketing, 11(1), 71-85.
55. Rosenbaum, M.S., Ward, J., Walker, B.A., & Ostrom, A.L. (2007). A cup of coffee with a dash of love: An investigation of commercial social support and third-place attachment. Journal of Service Research, 10(1), 43-59.
56. Saxena, G. (2005). Relationships, networks and the learning regions: Case evidence from the Peak District National Park. Tourism Management, 26(2), 277-289.
57. Saxena, G. (2006). Beyond mistrust and competition - the role of social and personal bonding processes in sustaining livelihoods of rural tourism businesses: A case of the Peak District National Park. International Journal of Tourism Research, 8(4), 263-277.
58. Scott, N., Cooper, C., & Baggio, R. (2008). Destination networks: Four Australian cases. Annals of Tourism Research, 35(1), 169-188.
59. Selin, S. (1993). Collaborative alliances: New interorganisational forms in tourism. Journal of Travel and Tourism Marketing, 2(2/3), 217-227.
60. Simmel, G. (Ed.). (1908). Soziologie 1968. Berlin: Dunker and Humblot.
61. Stokowski, P.A. (1992). Social networks and tourist behavior. American Behavioral Scientist, 36(2), 212-221.
62. Sztompka, P. (1999). Trust: A sociological theory. UK: Cambridge University Press.
63. Thrift, N. (1996). Spatial formations. London: Sage Publications.
64. Timothy, D. (1998). Cooperative tourism planning in a developing destination. Journal of Sustainable Tourism, 6(1), 52-68.
65. Tremblay, P. (1998). The economic organization of tourism. Annals of Tourism Research, 24(4), 837-859.
66. Tyler, K., Stanley, E., & Brady, A. (2006). Relationship development in a multinational utilities network. The Journal of Services Marketing, 20(5), 333-345.
67. Watts, D. (2004). The New science of networks. Annual Review of Sociology, 30(August), 243-270.
68. Watts, D., & Strogatz, S. (1998). Collective dynamics of 'small-world' networks. Nature, 393(4), 440-442.
69. Webster, C.M., & Morrison, P.D. (2004). Network analysis in marketing. Australasian Marketing Journal, 12(2), 8-18.
70. Wilkinson, I., & Young, L. (2002). On cooperating firms, relations and networks. Journal of Business Research, 55, 123-132.
71. Williamson, O.E., & Ouchi, W.G. (1981). The markets and hierarchies program of research: Origins, implications, prospects. In A. Van de VenH. & W.F. Joyce (Eds.), Perspectives on organization design and behavior (pp. 347-370). New York: John Wiley & Sons.