The effect of the Internet on front-line employee skills: Exploring banking in Sweden and France

Service Industries Journal

Volumn 30, Issue 8, 2010, Pages 1245-1261

  Värlander, Sara ^a   Julien, Anne ^b  

^a STOCKHOLM UNIVERSITY   (Sweden)

^b NEOMA BUSINESS SCHOOL   (France)

Author keywords

Customer relationship; Internet; Service employee; Skills; Up skilling

Indexed keywords

BANKING; COMPLEXITY; DECISION MAKING; EMPIRICAL ANALYSIS; INTERNET; LEARNING; SERVICE SECTOR;

FRANCE; SWEDEN;

EID: 77953093172     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802350979     Document Type: Article

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