메뉴 건너뛰기




Volumn 23, Issue 5, 2010, Pages 371-386

Alternative models of trustworthiness of service providers

Author keywords

Competing models; Indian retail banks; Second order confirmatory factor analysis; Trustworthiness

Indexed keywords


EID: 78549277794     PISSN: 08911762     EISSN: 15286975     Source Type: Journal    
DOI: 10.1080/08911762.2010.521111     Document Type: Article
Times cited : (10)

References (54)
  • 1
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411-423.
    • (1988) Psychological Bulletin , vol.103 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 2
    • 0032344693 scopus 로고    scopus 로고
    • The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise
    • Andreassen, W., & Lindestad, B. (1998), The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise. International Journal of Service Industry Management, 9(1), 7-23.
    • (1998) International Journal of Service Industry Management , vol.9 , Issue.1 , pp. 7-23
    • Andreassen, W.1    Lindestad, B.2
  • 4
    • 84936824432 scopus 로고
    • The self-regulation of attitudes, intentions, and behaviour
    • Bagozzi, R. P. (1992). The self-regulation of attitudes, intentions, and behaviour. Social Psychology Quarterly, 55(1),178-204.
    • (1992) Social Psychology Quarterly , vol.55 , Issue.1 , pp. 178-204
    • Bagozzi, R.P.1
  • 5
    • 84989092701 scopus 로고
    • Trustworthiness as a source of competitive advantage
    • Barney, J. B., & Hansen, M. H. (1994). Trustworthiness as a source of competitive advantage. StrategicManagement Journal, 15(1), 175-190.
    • (1994) StrategicManagement Journal , vol.15 , Issue.1 , pp. 175-190
    • Barney, J.B.1    Hansen, M.H.2
  • 6
    • 27144550225 scopus 로고    scopus 로고
    • Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study
    • Bart, Y., Shankar, V., Sultan, F., & Urban, G. (2005). Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study. Journal of Marketing, 69(4), 133-152.
    • (2005) Journal of Marketing , vol.69 , Issue.4 , pp. 133-152
    • Bart, Y.1    Shankar, V.2    Sultan, F.3    Urban, G.4
  • 7
    • 0037289538 scopus 로고    scopus 로고
    • Perceived trustworthiness within the organization: The moderating impact of communication frequency on trustor and trustee effects
    • Beccera, M., & Gupta, A. K. (2003). Perceived trustworthiness within the organization: The moderating impact of communication frequency on trustor and trustee effects. Organization Science, 14(1), 32-44.
    • (2003) Organization Science , vol.14 , Issue.1 , pp. 32-44
    • Beccera, M.1    Gupta, A.K.2
  • 8
    • 84867973432 scopus 로고    scopus 로고
    • Trust-worthiness in electronic commerce: The role of privacy, security and site attributes
    • Belanger, F., Hiller, J. S., & Smith, W. J. (2002). Trust-worthiness in electronic commerce: The role of privacy, security and site attributes. Strategic Information Systems, 11(1), 245-270.
    • (2002) Strategic Information Systems , vol.11 , Issue.1 , pp. 245-270
    • Belanger, F.1    Hiller, J.S.2    Smith, W.J.3
  • 9
    • 84951659358 scopus 로고
    • Relationship marketing of servicesfl-growing interest, emerging perspectives
    • Berry, L. L. (1995). Relationship marketing of servicesfl-growing interest, emerging perspectives. Journal of the Academy of Marketing Science, 23, 236-245.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , pp. 236-245
    • Berry, L.L.1
  • 11
    • 0141783597 scopus 로고    scopus 로고
    • The role of business ethics in facilitating trustworthiness
    • Bews, N. F., & Rossouw, G. J. (2002). The role of business ethics in facilitating trustworthiness. Journal of Business Ethics, 39, 377-389.
    • (2002) Journal of Business Ethics , vol.39 , pp. 377-389
    • Bews, N.F.1    Rossouw, G.J.2
  • 13
    • 84948875731 scopus 로고
    • Single sample cross-validation indices for covariance structures
    • Browne, M. W., & Cudeck, R. (1989). Single sample cross-validation indices for covariance structures. Multivariate Behavioral Research, 24, 445-455.
    • (1989) Multivariate Behavioral Research , vol.24 , pp. 445-455
    • Browne, M.W.1    Cudeck, R.2
  • 14
    • 70149087357 scopus 로고    scopus 로고
    • Perceived trustwor-thiness of online shops
    • Buttner, O. B., & Goritz, A. S. (2008). Perceived trustwor-thiness of online shops. Journal of Consumer Behavior, 7(1),35-50.
    • (2008) Journal of Consumer Behavior , vol.7 , Issue.1 , pp. 35-50
    • Buttner, O.B.1    Goritz, A.S.2
  • 16
    • 3543137134 scopus 로고    scopus 로고
    • Organizational trustworthiness: An international perspective
    • Caldwell, C., & Clapham, S. E. (2003). Organizational trustworthiness: An international perspective. Journal of Business Ethics, 47, 349-364.
    • (2003) Journal of Business Ethics , vol.47 , pp. 349-364
    • Caldwell, C.1    Clapham, S.E.2
  • 17
    • 33947326126 scopus 로고    scopus 로고
    • Leadership, trustworthiness, and the mediating lens
    • Caldwell, C., & Hayes, L. (2007). Leadership, trustworthiness, and the mediating lens. Journal of Management Development, 26s, 261-281.
    • (2007) Journal of Management Development , vol.26 , pp. 261-281
    • Caldwell, C.1    Hayes, L.2
  • 21
    • 31744447214 scopus 로고    scopus 로고
    • The mechanism of trust and distrust formation and their relational outcomes
    • Cho, J. (2006). The mechanism of trust and distrust formation and their relational outcomes. Journal of Retailing, 82(1),25-35.
    • (2006) Journal of Retailing , vol.82 , Issue.1 , pp. 25-35
    • Cho, J.1
  • 22
    • 1142292449 scopus 로고    scopus 로고
    • Asymmetrical impact of trustworthiness attributes on trust, perceived value and purchase intention: A conceptual framework for cross-cultural study on consumer perception of online auction
    • New York: ACM
    • Chong, B., Yang, Z., & Wong, M. (2003). Asymmetrical impact of trustworthiness attributes on trust, perceived value and purchase intention: A conceptual framework for cross-cultural study on consumer perception of online auction. In Proceedings of the 5th International Conference of the Centerfor Electronic Commerce (Vol. 50, pp. 213-219). New York: ACM.
    • (2003) Proceedings of the 5th International Conference of the Centerfor Electronic Commerce , vol.50 , pp. 213-219
    • Chong, B.1    Yang, Z.2    Wong, M.3
  • 23
    • 34548812842 scopus 로고    scopus 로고
    • Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance
    • Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92, 909-927.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 909-927
    • Colquitt, J.A.1    Scott, B.A.2    Lepine, J.A.3
  • 25
    • 21344450846 scopus 로고
    • A confirmatory analysis of the user information satisfaction instrument
    • Doll, W., Raghunathan, T., Lim, J., & Gupta, Y. (1995). A confirmatory analysis of the user information satisfaction instrument. Information Systems Research, 6, 177-188.
    • (1995) Information Systems Research , vol.6 , pp. 177-188
    • Doll, W.1    Raghunathan, T.2    Lim, J.3    Gupta, Y.4
  • 26
    • 0031502147 scopus 로고    scopus 로고
    • An examination of the nature of trust in buyer-seller relationships
    • Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61(April), 35-51.
    • (1997) Journal of Marketing , vol.61 , Issue.April , pp. 35-51
    • Doney, P.M.1    Cannon, J.P.2
  • 27
    • 34548523883 scopus 로고    scopus 로고
    • Trust determinants and out comes in global B2 Bservices
    • Doney, P. M., Barry, J. M., & Abratt, R. (2007). Trust determinants and out comes in global B2 Bservices. European Journal of Marketing, 41, 1096-1116.
    • (2007) European Journal of Marketing , vol.41 , pp. 1096-1116
    • Doney, P.M.1    Barry, J.M.2    Abratt, R.3
  • 28
    • 70449384006 scopus 로고    scopus 로고
    • Measuring trust in financial services: The trust index
    • March/April
    • Ennew, C., & Sekhon, H. (2007). Measuring trust in financial services: The trust index. Consumer Policy Review, 17(March/April), 62-68.
    • (2007) Consumer Policy Review , vol.17 , pp. 62-68
    • Ennew, C.1    Sekhon, H.2
  • 29
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(February), 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.February , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 30
    • 1142268386 scopus 로고    scopus 로고
    • Reflections on the dimensions of trust and trust worthiness among online consumers
    • Gefen, D.(2002).Reflections on the dimensions of trust and trust worthiness among online consumers. ACM SIGMIS Database, 33(3), 38-53.
    • (2002) ACM SIGMIS Database , vol.33 , Issue.3 , pp. 38-53
    • Gefen, D.1
  • 32
    • 4344634459 scopus 로고    scopus 로고
    • Organizational trustworthiness: Findings from the population of organizational ethnographies
    • Hodson, R. (2004). Organizational trustworthiness: Findings from the population of organizational ethnographies. Organization Science, 15, 432-445.
    • (2004) Organization Science , vol.15 , pp. 432-445
    • Hodson, R.1
  • 33
    • 85009894005 scopus 로고    scopus 로고
    • Stages in the development of customers' trust for services providers
    • Huff, L. C. (2005). Stages in the development of customers' trust for services providers. Asia Pacific Advances in Consumer Research, 6, 105-110.
    • (2005) Asia Pacific Advances In Consumer Research , vol.6 , pp. 105-110
    • Huff, L.C.1
  • 34
    • 67650706330 scopus 로고    scopus 로고
    • Cutoff criteria for fit indices in covariance structure analysis: Conventional criteria versus new alternatives
    • Hu, L-T., & Bentler, P. M. (1999). Cutoff criteria for fit indices in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6, 1-55.
    • (1999) Structural Equation Modeling: A Multidisciplinary Journal , vol.6 , pp. 1-55
    • Hu, L.-T.1    Bentler, P.M.2
  • 35
    • 11244306179 scopus 로고    scopus 로고
    • Cognitive and affective trust in service relationships
    • Johnson, D., & Grayson, K. (2005). Cognitive and affective trust in service relationships. Journal of Business Research, 58, 500-507.
    • (2005) Journal of Business Research , vol.58 , pp. 500-507
    • Johnson, D.1    Grayson, K.2
  • 36
    • 75649094346 scopus 로고    scopus 로고
    • Trustworthiness within the hotel sector: A structural model
    • In P. Sinha, A. K. Jaiswal, A. Sahay, and A. K. Jain (Eds.), Ahmadabad: Indian Institute of Management
    • Kharouf, Z., & Sekhon, H. (2009). Trustworthiness within the hotel sector: A structural model. In P. Sinha, A. K. Jaiswal, A. Sahay, and A. K. Jain (Eds.), Proceedings of the 3rd IIMA Conference on Marketing Paradigms for Emerging Economies (pp. 445-449). Ahmadabad: Indian Institute of Management.
    • (2009) Proceedings of the 3rd IIMA Conference On Marketing Paradigms For Emerging Economies , pp. 445-449
    • Kharouf, Z.1    Sekhon, H.2
  • 37
    • 33644691025 scopus 로고    scopus 로고
    • Trust-related arguments in Internet stores: A framework for evaluation
    • Kim, D., & Benbasat, I. (2003). Trust-related arguments in Internet stores: A framework for evaluation. Journal of Electronic Commerce Research, 4(2), 49-64.
    • (2003) Journal of Electronic Commerce Research , vol.4 , Issue.2 , pp. 49-64
    • Kim, D.1    Benbasat, I.2
  • 38
    • 0348042908 scopus 로고    scopus 로고
    • The development of initial trust in an online company by new customers
    • Koufaris, M., & Hampton-Sosa, W. (2004). The development of initial trust in an online company by new customers. Information and Management, 41, 377-397.
    • (2004) Information and Management , vol.41 , pp. 377-397
    • Koufaris, M.1    Hampton-Sosa, W.2
  • 41
    • 66149163857 scopus 로고    scopus 로고
    • Customer retention and cross-buying in the banking industry: An integration of service attributes, satisfaction and trust
    • Liu, T.-C., & Wu L.-W. (2007). Customer retention and cross-buying in the banking industry: An integration of service attributes, satisfaction and trust. Journal of Financial Services Marketing, 12, 132-145.
    • (2007) Journal of Financial Services Marketing , vol.12 , pp. 132-145
    • Liu, T.-C.1    Wu, L.-W.2
  • 42
    • 75649097647 scopus 로고    scopus 로고
    • Producing financial services: An efficiency analysis of Indian commercial banks
    • Mahesh, H. P., & Rajeev, M. (2008). Producing financial services: An efficiency analysis of Indian commercial banks. Journal of Services Research, 8(20), 7-29.
    • (2008) Journal of Services Research , vol.8 , Issue.20 , pp. 7-29
    • Mahesh, H.P.1    Rajeev, M.2
  • 46
    • 0348197891 scopus 로고    scopus 로고
    • Determinants of three facets of customer trust: A marketing model of Japanese buyer-supplier relationship
    • Miyamoto, T., & Rexha, N. (2004). Determinants of three facets of customer trust: A marketing model of Japanese buyer-supplier relationship. Journal of Business Research, 57, 312-319.
    • (2004) Journal of Business Research , vol.57 , pp. 312-319
    • Miyamoto, T.1    Rexha, N.2
  • 47
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 50
    • 1542434325 scopus 로고    scopus 로고
    • Reserve Bank of India (RBI), Retrieved from
    • Reserve Bank of India (RBI). (2007-2008). Trend and progress of banking in India. Retrieved from http://rbidocs.rbi.org.in/rdocs/Publications/PDFs/88980.pdf
    • (2007) Trend and Progress of Banking In India
  • 51
    • 84921383576 scopus 로고
    • Some theory and applications of confirmatory second-order factor analysis
    • Rindskopf, D., & Rose, T. (1988). Some theory and applications of confirmatory second-order factor analysis. Multivariate Behavioral Research, 23, 51-67.
    • (1988) Multivariate Behavioral Research , vol.23 , pp. 51-67
    • Rindskopf, D.1    Rose, T.2
  • 52
    • 0042878477 scopus 로고    scopus 로고
    • The value of seller trustworthiness in C2C online markets
    • Strader, T. J., & Ramaswamy, S. N. (2002). The value of seller trustworthiness in C2C online markets. Communications of the ACM, 12(December), 45-49.
    • (2002) Communications of the ACM , vol.12 , Issue.December , pp. 45-49
    • Strader, T.J.1    Ramaswamy, S.N.2
  • 53
    • 7544228213 scopus 로고    scopus 로고
    • When and how trustworthiness matters: Knowledge transfer and the moderating effect of causal ambiguity
    • Szulanski, G., Cappetta, R., & Jensen, R. J. (2004). When and how trustworthiness matters: Knowledge transfer and the moderating effect of causal ambiguity. Organization Science, 15, 600-613.
    • (2004) Organization Science , vol.15 , pp. 600-613
    • Szulanski, G.1    Cappetta, R.2    Jensen, R.J.3
  • 54
    • 33644615632 scopus 로고    scopus 로고
    • Constructing and testing a model of trust worthiness, trust behavior and organizational identification
    • Tseng, H. C., Chen, T. F., & Chen, F. I. (2005). Constructing and testing a model of trust worthiness, trust behavior and organizational identification. The Journal of Nursing Research, 13, 293-304.
    • (2005) The Journal of Nursing Research , vol.13 , pp. 293-304
    • Tseng, H.C.1    Chen, T.F.2    Chen, F.I.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.