-
1
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411-423.
-
(1988)
Psychological Bulletin
, vol.103
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
2
-
-
0032344693
-
The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise
-
Andreassen, W., & Lindestad, B. (1998), The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise. International Journal of Service Industry Management, 9(1), 7-23.
-
(1998)
International Journal of Service Industry Management
, vol.9
, Issue.1
, pp. 7-23
-
-
Andreassen, W.1
Lindestad, B.2
-
3
-
-
9244242935
-
To trust or not to trust? A model of Internet trust from the customer's point of view
-
Retrieved from
-
Ang, L., Dubelaar, C., & Lee, B.-C. (2001). To trust or not to trust? A model of Internet trust from the customer's point of view. Proceedings of the 14th Bled Electronic Commerce Conference, Bled, Slovenia (pp. 25-26). Retrieved from http://works.bepress.com/chris dubelaar/1
-
(2001)
Proceedings of the 14th Bled Electronic Commerce Conference, Bled, Slovenia
, pp. 25-26
-
-
Ang, L.1
Dubelaar, C.2
Lee, B.-C.3
-
4
-
-
84936824432
-
The self-regulation of attitudes, intentions, and behaviour
-
Bagozzi, R. P. (1992). The self-regulation of attitudes, intentions, and behaviour. Social Psychology Quarterly, 55(1),178-204.
-
(1992)
Social Psychology Quarterly
, vol.55
, Issue.1
, pp. 178-204
-
-
Bagozzi, R.P.1
-
5
-
-
84989092701
-
Trustworthiness as a source of competitive advantage
-
Barney, J. B., & Hansen, M. H. (1994). Trustworthiness as a source of competitive advantage. StrategicManagement Journal, 15(1), 175-190.
-
(1994)
StrategicManagement Journal
, vol.15
, Issue.1
, pp. 175-190
-
-
Barney, J.B.1
Hansen, M.H.2
-
6
-
-
27144550225
-
Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study
-
Bart, Y., Shankar, V., Sultan, F., & Urban, G. (2005). Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study. Journal of Marketing, 69(4), 133-152.
-
(2005)
Journal of Marketing
, vol.69
, Issue.4
, pp. 133-152
-
-
Bart, Y.1
Shankar, V.2
Sultan, F.3
Urban, G.4
-
7
-
-
0037289538
-
Perceived trustworthiness within the organization: The moderating impact of communication frequency on trustor and trustee effects
-
Beccera, M., & Gupta, A. K. (2003). Perceived trustworthiness within the organization: The moderating impact of communication frequency on trustor and trustee effects. Organization Science, 14(1), 32-44.
-
(2003)
Organization Science
, vol.14
, Issue.1
, pp. 32-44
-
-
Beccera, M.1
Gupta, A.K.2
-
8
-
-
84867973432
-
Trust-worthiness in electronic commerce: The role of privacy, security and site attributes
-
Belanger, F., Hiller, J. S., & Smith, W. J. (2002). Trust-worthiness in electronic commerce: The role of privacy, security and site attributes. Strategic Information Systems, 11(1), 245-270.
-
(2002)
Strategic Information Systems
, vol.11
, Issue.1
, pp. 245-270
-
-
Belanger, F.1
Hiller, J.S.2
Smith, W.J.3
-
9
-
-
84951659358
-
Relationship marketing of servicesfl-growing interest, emerging perspectives
-
Berry, L. L. (1995). Relationship marketing of servicesfl-growing interest, emerging perspectives. Journal of the Academy of Marketing Science, 23, 236-245.
-
(1995)
Journal of the Academy of Marketing Science
, vol.23
, pp. 236-245
-
-
Berry, L.L.1
-
10
-
-
75649129262
-
An evaluation of the facilitators of trustworthiness
-
Bews, N. F., & Martins, N. (2002). An evaluation of the facilitators of trustworthiness. South African Journal of Industrial Psychology, 28(4), 14-19.
-
(2002)
South African Journal of Industrial Psychology
, vol.28
, Issue.4
, pp. 14-19
-
-
Bews, N.F.1
Martins, N.2
-
11
-
-
0141783597
-
The role of business ethics in facilitating trustworthiness
-
Bews, N. F., & Rossouw, G. J. (2002). The role of business ethics in facilitating trustworthiness. Journal of Business Ethics, 39, 377-389.
-
(2002)
Journal of Business Ethics
, vol.39
, pp. 377-389
-
-
Bews, N.F.1
Rossouw, G.J.2
-
13
-
-
84948875731
-
Single sample cross-validation indices for covariance structures
-
Browne, M. W., & Cudeck, R. (1989). Single sample cross-validation indices for covariance structures. Multivariate Behavioral Research, 24, 445-455.
-
(1989)
Multivariate Behavioral Research
, vol.24
, pp. 445-455
-
-
Browne, M.W.1
Cudeck, R.2
-
14
-
-
70149087357
-
Perceived trustwor-thiness of online shops
-
Buttner, O. B., & Goritz, A. S. (2008). Perceived trustwor-thiness of online shops. Journal of Consumer Behavior, 7(1),35-50.
-
(2008)
Journal of Consumer Behavior
, vol.7
, Issue.1
, pp. 35-50
-
-
Buttner, O.B.1
Goritz, A.S.2
-
16
-
-
3543137134
-
Organizational trustworthiness: An international perspective
-
Caldwell, C., & Clapham, S. E. (2003). Organizational trustworthiness: An international perspective. Journal of Business Ethics, 47, 349-364.
-
(2003)
Journal of Business Ethics
, vol.47
, pp. 349-364
-
-
Caldwell, C.1
Clapham, S.E.2
-
17
-
-
33947326126
-
Leadership, trustworthiness, and the mediating lens
-
Caldwell, C., & Hayes, L. (2007). Leadership, trustworthiness, and the mediating lens. Journal of Management Development, 26s, 261-281.
-
(2007)
Journal of Management Development
, vol.26
, pp. 261-281
-
-
Caldwell, C.1
Hayes, L.2
-
18
-
-
78549257607
-
-
October, Presented at the Eight Annual Conference on Ethics in Business, DePaul University, Chicago
-
Caldwell, C., & Jeffries, F. L. (2001, October). Ethics, norms, dispositional trust, and context: components of the missing link between trustworthiness and trust. Presented at the Eight Annual Conference on Ethics in Business, DePaul University, Chicago.
-
(2001)
Ethics, Norms, Dispositional Trust, and Context: Components of the Missing Link Between Trustworthiness and Trust
-
-
Caldwell, C.1
Jeffries, F.L.2
-
21
-
-
31744447214
-
The mechanism of trust and distrust formation and their relational outcomes
-
Cho, J. (2006). The mechanism of trust and distrust formation and their relational outcomes. Journal of Retailing, 82(1),25-35.
-
(2006)
Journal of Retailing
, vol.82
, Issue.1
, pp. 25-35
-
-
Cho, J.1
-
22
-
-
1142292449
-
Asymmetrical impact of trustworthiness attributes on trust, perceived value and purchase intention: A conceptual framework for cross-cultural study on consumer perception of online auction
-
New York: ACM
-
Chong, B., Yang, Z., & Wong, M. (2003). Asymmetrical impact of trustworthiness attributes on trust, perceived value and purchase intention: A conceptual framework for cross-cultural study on consumer perception of online auction. In Proceedings of the 5th International Conference of the Centerfor Electronic Commerce (Vol. 50, pp. 213-219). New York: ACM.
-
(2003)
Proceedings of the 5th International Conference of the Centerfor Electronic Commerce
, vol.50
, pp. 213-219
-
-
Chong, B.1
Yang, Z.2
Wong, M.3
-
23
-
-
34548812842
-
Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance
-
Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92, 909-927.
-
(2007)
Journal of Applied Psychology
, vol.92
, pp. 909-927
-
-
Colquitt, J.A.1
Scott, B.A.2
Lepine, J.A.3
-
24
-
-
78049345738
-
eTax filing and service quality: The case of the revenue online service
-
Connolly, R., & Bannister, F. (2008). eTax filing and service quality: The case of the revenue online service. Proceedings of the World Academy of Science, Engineering, and Technology, 48(April), 313-317.
-
(2008)
Proceedings of the World Academy of Science, Engineering, and Technology
, vol.48
, Issue.April
, pp. 313-317
-
-
Connolly, R.1
Bannister, F.2
-
25
-
-
21344450846
-
A confirmatory analysis of the user information satisfaction instrument
-
Doll, W., Raghunathan, T., Lim, J., & Gupta, Y. (1995). A confirmatory analysis of the user information satisfaction instrument. Information Systems Research, 6, 177-188.
-
(1995)
Information Systems Research
, vol.6
, pp. 177-188
-
-
Doll, W.1
Raghunathan, T.2
Lim, J.3
Gupta, Y.4
-
26
-
-
0031502147
-
An examination of the nature of trust in buyer-seller relationships
-
Doney, P. M., & Cannon, J. P. (1997). An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61(April), 35-51.
-
(1997)
Journal of Marketing
, vol.61
, Issue.April
, pp. 35-51
-
-
Doney, P.M.1
Cannon, J.P.2
-
27
-
-
34548523883
-
Trust determinants and out comes in global B2 Bservices
-
Doney, P. M., Barry, J. M., & Abratt, R. (2007). Trust determinants and out comes in global B2 Bservices. European Journal of Marketing, 41, 1096-1116.
-
(2007)
European Journal of Marketing
, vol.41
, pp. 1096-1116
-
-
Doney, P.M.1
Barry, J.M.2
Abratt, R.3
-
28
-
-
70449384006
-
Measuring trust in financial services: The trust index
-
March/April
-
Ennew, C., & Sekhon, H. (2007). Measuring trust in financial services: The trust index. Consumer Policy Review, 17(March/April), 62-68.
-
(2007)
Consumer Policy Review
, vol.17
, pp. 62-68
-
-
Ennew, C.1
Sekhon, H.2
-
29
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(February), 39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.February
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
30
-
-
1142268386
-
Reflections on the dimensions of trust and trust worthiness among online consumers
-
Gefen, D.(2002).Reflections on the dimensions of trust and trust worthiness among online consumers. ACM SIGMIS Database, 33(3), 38-53.
-
(2002)
ACM SIGMIS Database
, vol.33
, Issue.3
, pp. 38-53
-
-
Gefen, D.1
-
31
-
-
0003506109
-
-
(6th ed.). Upper Saddle River, NJ: Pearson
-
Hair, J. F., Jr., Black, C.W., Babin, J. B., Anderson, R. E., & Tatham, L. R. (2006). Multivariate data analysis (6th ed.). Upper Saddle River, NJ: Pearson.
-
(2006)
Multivariate Data Analysis
-
-
Hair Jr., J.F.1
Black, C.W.2
Babin, J.B.3
Anderson, R.E.4
Tatham, L.R.5
-
32
-
-
4344634459
-
Organizational trustworthiness: Findings from the population of organizational ethnographies
-
Hodson, R. (2004). Organizational trustworthiness: Findings from the population of organizational ethnographies. Organization Science, 15, 432-445.
-
(2004)
Organization Science
, vol.15
, pp. 432-445
-
-
Hodson, R.1
-
33
-
-
85009894005
-
Stages in the development of customers' trust for services providers
-
Huff, L. C. (2005). Stages in the development of customers' trust for services providers. Asia Pacific Advances in Consumer Research, 6, 105-110.
-
(2005)
Asia Pacific Advances In Consumer Research
, vol.6
, pp. 105-110
-
-
Huff, L.C.1
-
34
-
-
67650706330
-
Cutoff criteria for fit indices in covariance structure analysis: Conventional criteria versus new alternatives
-
Hu, L-T., & Bentler, P. M. (1999). Cutoff criteria for fit indices in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6, 1-55.
-
(1999)
Structural Equation Modeling: A Multidisciplinary Journal
, vol.6
, pp. 1-55
-
-
Hu, L.-T.1
Bentler, P.M.2
-
35
-
-
11244306179
-
Cognitive and affective trust in service relationships
-
Johnson, D., & Grayson, K. (2005). Cognitive and affective trust in service relationships. Journal of Business Research, 58, 500-507.
-
(2005)
Journal of Business Research
, vol.58
, pp. 500-507
-
-
Johnson, D.1
Grayson, K.2
-
36
-
-
75649094346
-
Trustworthiness within the hotel sector: A structural model
-
In P. Sinha, A. K. Jaiswal, A. Sahay, and A. K. Jain (Eds.), Ahmadabad: Indian Institute of Management
-
Kharouf, Z., & Sekhon, H. (2009). Trustworthiness within the hotel sector: A structural model. In P. Sinha, A. K. Jaiswal, A. Sahay, and A. K. Jain (Eds.), Proceedings of the 3rd IIMA Conference on Marketing Paradigms for Emerging Economies (pp. 445-449). Ahmadabad: Indian Institute of Management.
-
(2009)
Proceedings of the 3rd IIMA Conference On Marketing Paradigms For Emerging Economies
, pp. 445-449
-
-
Kharouf, Z.1
Sekhon, H.2
-
37
-
-
33644691025
-
Trust-related arguments in Internet stores: A framework for evaluation
-
Kim, D., & Benbasat, I. (2003). Trust-related arguments in Internet stores: A framework for evaluation. Journal of Electronic Commerce Research, 4(2), 49-64.
-
(2003)
Journal of Electronic Commerce Research
, vol.4
, Issue.2
, pp. 49-64
-
-
Kim, D.1
Benbasat, I.2
-
38
-
-
0348042908
-
The development of initial trust in an online company by new customers
-
Koufaris, M., & Hampton-Sosa, W. (2004). The development of initial trust in an online company by new customers. Information and Management, 41, 377-397.
-
(2004)
Information and Management
, vol.41
, pp. 377-397
-
-
Koufaris, M.1
Hampton-Sosa, W.2
-
40
-
-
0002562849
-
A trust model for consumer Internet shopping
-
Lee, M. K. O., & Turban, E. (2001). A trust model for consumer Internet shopping. International Journal of Electronic Commerce, 6(Fall), 75-91.
-
(2001)
International Journal of Electronic Commerce
, vol.6
, Issue.Fall
, pp. 75-91
-
-
Lee, M.K.O.1
Turban, E.2
-
41
-
-
66149163857
-
Customer retention and cross-buying in the banking industry: An integration of service attributes, satisfaction and trust
-
Liu, T.-C., & Wu L.-W. (2007). Customer retention and cross-buying in the banking industry: An integration of service attributes, satisfaction and trust. Journal of Financial Services Marketing, 12, 132-145.
-
(2007)
Journal of Financial Services Marketing
, vol.12
, pp. 132-145
-
-
Liu, T.-C.1
Wu, L.-W.2
-
42
-
-
75649097647
-
Producing financial services: An efficiency analysis of Indian commercial banks
-
Mahesh, H. P., & Rajeev, M. (2008). Producing financial services: An efficiency analysis of Indian commercial banks. Journal of Services Research, 8(20), 7-29.
-
(2008)
Journal of Services Research
, vol.8
, Issue.20
, pp. 7-29
-
-
Mahesh, H.P.1
Rajeev, M.2
-
44
-
-
0042495505
-
An integrative model of organizational trust
-
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(1), 709-734.
-
(1995)
Academy of Management Review
, vol.20
, Issue.1
, pp. 709-734
-
-
Mayer, R.C.1
Davis, J.H.2
Schoorman, F.D.3
-
45
-
-
0009925685
-
Initial trust formation in new organizational relationships
-
McKnight, D. H., Cummings, L. L., & Chervany, N. L. (1998). Initial trust formation in new organizational relationships, The Academy of Management Review, 23, 473-490.
-
(1998)
The Academy of Management Review
, vol.23
, pp. 473-490
-
-
McKnight, D.H.1
Cummings, L.L.2
Chervany, N.L.3
-
46
-
-
0348197891
-
Determinants of three facets of customer trust: A marketing model of Japanese buyer-supplier relationship
-
Miyamoto, T., & Rexha, N. (2004). Determinants of three facets of customer trust: A marketing model of Japanese buyer-supplier relationship. Journal of Business Research, 57, 312-319.
-
(2004)
Journal of Business Research
, vol.57
, pp. 312-319
-
-
Miyamoto, T.1
Rexha, N.2
-
47
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
50
-
-
1542434325
-
-
Reserve Bank of India (RBI), Retrieved from
-
Reserve Bank of India (RBI). (2007-2008). Trend and progress of banking in India. Retrieved from http://rbidocs.rbi.org.in/rdocs/Publications/PDFs/88980.pdf
-
(2007)
Trend and Progress of Banking In India
-
-
-
51
-
-
84921383576
-
Some theory and applications of confirmatory second-order factor analysis
-
Rindskopf, D., & Rose, T. (1988). Some theory and applications of confirmatory second-order factor analysis. Multivariate Behavioral Research, 23, 51-67.
-
(1988)
Multivariate Behavioral Research
, vol.23
, pp. 51-67
-
-
Rindskopf, D.1
Rose, T.2
-
52
-
-
0042878477
-
The value of seller trustworthiness in C2C online markets
-
Strader, T. J., & Ramaswamy, S. N. (2002). The value of seller trustworthiness in C2C online markets. Communications of the ACM, 12(December), 45-49.
-
(2002)
Communications of the ACM
, vol.12
, Issue.December
, pp. 45-49
-
-
Strader, T.J.1
Ramaswamy, S.N.2
-
53
-
-
7544228213
-
When and how trustworthiness matters: Knowledge transfer and the moderating effect of causal ambiguity
-
Szulanski, G., Cappetta, R., & Jensen, R. J. (2004). When and how trustworthiness matters: Knowledge transfer and the moderating effect of causal ambiguity. Organization Science, 15, 600-613.
-
(2004)
Organization Science
, vol.15
, pp. 600-613
-
-
Szulanski, G.1
Cappetta, R.2
Jensen, R.J.3
-
54
-
-
33644615632
-
Constructing and testing a model of trust worthiness, trust behavior and organizational identification
-
Tseng, H. C., Chen, T. F., & Chen, F. I. (2005). Constructing and testing a model of trust worthiness, trust behavior and organizational identification. The Journal of Nursing Research, 13, 293-304.
-
(2005)
The Journal of Nursing Research
, vol.13
, pp. 293-304
-
-
Tseng, H.C.1
Chen, T.F.2
Chen, F.I.3
|