Organizational trustworthiness: Findings from the population of organizational ethnographies

Organization Science

Volumn 15, Issue 4, 2004, Pages

  Hodson, Randy ^a  

^a OHIO STATE UNIVERSITY   (United States)

Author keywords

Coworker relations; Employment practices; Leadership; Management; Organizational citizenship; Organizational trustworthiness; Workplace conflict

Indexed keywords

EID: 4344634459     PISSN: 10477039     EISSN: None     Source Type: Journal    
DOI: 10.1287/orsc.1040.0077     Document Type: Review

References (66)

1. Adler, P. S. 2001. Markets, hierarchy, and trust: The knowledge economy and the future of capitalism. Organ. Sci. 12(2) 215-234.
2. Adler, P. S., S. W. Kwon. 2002. Social capital: Prospects for a new concept. Acad. Management Rev. 27(1) 17-40.
3. Andersson, L. M., C. M. Pearson. 1999. Tit for tat? The spiraling effect of incivility in the workplace. Acad. Management Rev. 24(3) 452-471.
4. Appelbaum, E. R., R. Batt. 1994. The New American Workplace. Industrial and Labor Relations Press, Ithaca, NY.
5. Barker, J. R. 1999. The Discipline of Teamwork: Participation and Concertive Control. Sage, Thousand Oaks, CA.
6. Barnard, C. I. 1950. The Functions of the Executive. Harvard University Press, Cambridge, MA.
7. Bass, B. M. 1985. Leadership and Performance Beyond Expectations. Free Press, New York.
8. Becker, T. E. 1998. Integrity in organizations: Beyond honesty and conscientiousness. Acad. Management Rev. 23(1) 154-161.
9. Bendix, R. 1956. Work and Authority in Industry. University of California Press, Berkeley, CA.
10. Biggart, N. 1989. Charismatic Capitalism: Direct Selling Organizations in America. University of Chicago Press, Chicago, IL.
11. Brass, D. J., K. D. Butterfield, B. C. Skaggs. 1998. Relationships and unethical behavior: A social network perspective. Acad. Management Rev. 23(1) 14-31.
12. Byrne, B. M. 2001. Structural Equation Modeling with AMOS. Lawrence Erlbaum, Mahwah, NJ.
13. Cappelli, P. 1999. The New Deal at Work: Managing the Market-Driven Workforce. Harvard Business School Press, Boston, MA.
14. Cherry, M. 1974. On High Steel: The Education of an Ironworker. Quadrangle, New York.
15. Daday, G., B. Burris. 2001. Technocratic teamwork: Mitigating polarization and cultural marginalization in an engineering firm. Steven Vallas, ed. Research in the Sociology of Work, Volume 10, The Transformation of Work. Elsevier, Amsterdam, 241-262.
16. Denison, D. R., A. K. Mishra. 1995. Toward a theory of organizational culture and effectiveness. Organ. Sci. 6(2) 204-223.
17. Dobbin, F., J. R. Sutton, J. W. Meyer, W. R. Scott. 1993. Equal opportunity law and the construction of internal labor markets. Amer. J. Sociology 99(2) 396-427.
18. Drucker, P. 1993. Post-Capitalist Society. HarperCollins, New York.
19. Farh, J. L., P. C Earley, S. C. Lin. 1997. Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Admin. Sci. Quart. 42(3) 421-444.
20. Finlay, W. 1988. Work on the Waterfront: Worker Power and Technological Change in a West Coast Port. Temple University Press, Philadelphia, PA.
21. Folger, R., D. P. Skarlicki. 1998. When tough times make tough bosses: Managerial distancing as a function of layoff blame. Acad. Management J. 41(1) 79-87.
22. Frenkel, Stephen J., Marek Korczynski, Karen A. Shire, May Tam. 1999. On the Front Line: Organization of Work in the Information Economy. Industrial and Labor Relations Press, Ithaca, NY.
23. Granovetter, M. 1985. Economic action and social structure: The problem of embeddedness. Amer. J. Sociology 91(3) 481-510.
24. Gwartney-Gibbs, P. A., D. H. Lach. 1991. Workplace dispute resolution and gender inequality. Negotiation J. 7(2) 187-200.
25. Hirokawa, R. Y., M. S. Poole, eds. 1996. Communication and Group Decision Making. Sage, Thousand Oaks, CA.
26. Hodson, R. 1999. Analyzing Documentary Accounts. Quantitative Applications in the Social Sciences, Vol. 128. Sage, Thousand Oaks, CA.
27. Hodson, R. 2001. Dignity at Work. Cambridge University Press, New York.
28. Hodson, R. 2004. A meta-ethnography of employee attitudes and behaviors. J. Contemporary Ethnography 33(1) 4-38.
29. Ichniowski, C., T. A. Kochan, D. Levine, C. Olson, G. Strauss. 1996. What works at work: Overview and assessment. Indust. Relations 35(3) 299-333.
30. Jackall, R. 1978. Workers in a Labyrinth: Jobs and Survival in a Bank Bureaucracy. Allanheld and Osmun, Montclair, NJ.
31. Jermier, J. M., D. Knights, W. Nord, eds. 1995. Resistance and Power in Organizations. Routledge, London, U.K.
32. Juravich, T. 1985. Chaos on the Shop Floor: A Worker's View of Quality, Productivity, and Management. Temple University Press, Philadelphia, PA.
33. Kalleberg, A., D. Knoke, P. Marsden, J. L. Spaeth. 1996. Organizations in America. Sage, Newbury Park, CA.
34. Kunda, G. 1992. Engineering Culture: Control and Commitment in a High-Tech Corporation. Temple University Press, Philadelphia, PA.
35. Kusterer, K. 1978. Know-How on the Job: The Important Working Knowledge of "Unskilled" Workers. Westview, Boulder, CO.
36. Leana, C. R., H. J. Van Buren, III. 1999. Organizational social capital and employment practices. Acad. Management Rev. 24(3) 538-555.
37. Lee, C. K. 1998. Gender and the South China Miracle: Two Worlds of Factory Women. University of California Press, Berkeley, CA.
38. Lee, T. W. 1999. Using Qualitative Methods in Organizational Research. Sage, Thousand Oaks, CA.
39. LeMasters, E. E. 1975. Blue Collar Aristocrats. University of Wisconsin Press, Madison, WI.
40. Lewis, M. 1993. Self-conscious emotions: Embarrassment, pride, shame, and guilt. M. Lewis, J. Haviland, eds. Handbook of Emotions. Guilford, New York, 563-573.
41. Mayer, R. C., J. H. Davis, F. D. Schoorman. 1995. An integrative model of organizational trust. Acad. Management Rev. 20(3) 709-734.
42. McCarl, R. 1985. The District of Columbia's Fire Fighters' Project: A Case Study in Occupational Folklife. Smithsonian Institute Press, Washington, D.C.
43. McNally, F. 1979. Women for Hire. St. Martin's, New York.
44. Mouly, V. S., J. K. Sankaran. 1997. On the study of settings marked by severe superior-subordinate conflict. Organ. Stud. 18(2) 175-192.
45. Nahapiet, J., S. Ghoshal. 1998. Social capital, intellectual capital, and the organizational advantage. Acad. Management Rev. 23(2) 242-266.
46. Organ, D. W. 1988. Organizational Citizenship Behavior. D.C. Heath, Lexington, MA.
47. Osterman, P. 1999. The American Labor Market: How It Has Changed and What to Do About It, Princeton University Press, Princeton, NJ.
48. Paxton, P. 1999. Is social capital declining in the United States? A multiple indicator assessment. Amer. J. Sociology 105(1) 88-127.
49. Pelled, L. H., K. M. Eisenhardt, K. R. Xin. 1999. Exploring the black box: An analysis of work group diversity, conflict, and performance. Admin. Sci. Quart. 44(1) 1-28.
50. Perlow, L. A. 1997. Finding Time: How Corporations, Individuals, and Families Can Benefit from New Work Practices. Industrial and Labor Relations Press, Ithaca, NY.
51. Pfeffer, J. 1998. The Human Equation: Building Profits by Putting People First. Harvard Business School Press, Boston, MA.
52. Roberts, G. S. 1994. Staying on the Line: Blue-Collar Women in Contemporary Japan. University of Hawaii Press, Honolulu, HI.
53. Roethlisberger, F. J., W. J. Dickson. 1939. Management and the Worker. Harvard University Press, Cambridge, MA.
54. Sayles, L. R. 1958. Behavior of Industrial Work Groups. John Wiley and Sons, New York.
55. Schrank, R. 1983. Industrial Democracy at Sea: Authority and Democracy on a Norwegian Freighter. MIT Press, Cambridge, MA.
56. Simons, T. 2002. Behavioral integrity: The perceived alignment between managers' words and deeds as a research focus. Organ. Sci. 13(1) 18-35.
57. Spencer, C. 1977. Blue Collar: An Internal Examination of the Workplace. Lakeside Press, Chicago, IL.
58. Tsui, A. S., J. L. Pearce, L. W. Porter, A. M. Tripoli. 1997. Alternative approaches to the employee-organization relationship: Does investment in employees pay off? Acad. Management J. 40(5) 1089-1121.
59. Tyler, T. R. 2001. Why do people rely on others? Social identity and the social aspects of trust. Karen S. Cook, ed. Trust in Society. Russell Sage Foundation, New York, 285-306.
60. Van Maanen, J., ed. 1998. Qualitative Studies in Organizations. Sage, Thousand Oaks, CA.
61. Walsh, J. P., S. F. Tseng. 1998. The effects of job characteristics on active effort at work. Work Occupations 25(1) 74-96.
62. Weber, R. P. 1990. Basic Content Analysis, 2nd ed. Quantitative Applications in the Social Sciences, Vol. 49. Sage, Newbury Park, CA.
63. Westwood, S. 1984. All Day Every Day: Factory and Family in the Making of Women's Lives. Pluto, London, U.K.
64. Whitener, E. M., S. E. Brodt, M. A. Korsgaard, J. M. Werner. 1998. Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior. Acad. Management Rev. 23(3) 513-530.
65. Wilkinson, F., M. White. 1994. Product-market pressures and employers' responses. J. Rubery, F. Wilkinson, eds. Employer Strategy and the Labour Market. Oxford University Press, Oxford, U.K., 111-137.
66. Work in America. 1973. Report of a special task force to the Secretary of Health, Education, and Welfare. MIT Press, Cambridge, MA.