A study of quality management practices in TQM and non-TQM firms: Findings from the ASEAN automotive industry

International Journal of Quality and Reliability Management

Volumn 27, Issue 9, 2010, Pages 1021-1035

  Punnakitikashem, Prattana ^a   Laosirihongthong, Tritos ^b   Adebanjo, Dotun ^c   McLean, Michael W ^d,e  

^a MAHIDOL UNIVERSITY   (Thailand)

^b THAMMASAT UNIVERSITY   (Thailand)

^c UNIVERSITY OF LIVERPOOL MANAGEMENT SCHOOL   (United Kingdom)

^d QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

^e McLean Management Consultants Pty Ltd   (Australia)

Author keywords

Automotive industry; ISO 9000 series; Organizational restructuring; Quality management; South East Asia; Total quality management

Indexed keywords

EID: 78049519218     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656711011084819     Document Type: Article

References (42)

1. Adebanjo, D. and Kehoe, D. (1999), "An investigation of quality culture development in UK industry" in International Journal of Operations& Production Management, Vol. 19, No. 7, pp. 633-49.
2. Ahire, S.L. and Ravichandran, T. (2001), "An innovation diffusion model of TQM implementation" in IEEE Transactions on Engineering Management, Vol. 48, No. 4, pp. 445-64.
3. Ahire, S.L., Waller, M.A. and Golhar, D.Y. (1996), "Quality management in TQM versus non-TQM firms: an empirical investigation" in International Journal of Quality & Reliability Management, Vol. 13, No. 8, pp. 8-27.
4. Arumugam, V., Ooi, K.-B. and Fong, T.-C. (2008), "TQM practices and quality management performance. An investigation of their relationship using data from ISO 9001:2000 firms in Malaysia" in The TQM Magazine, Vol. 20, No. 6, pp. 636-50.
5. Arumugam, V., Chang, H.W., Ooi, H.-B. and Teh, P.-L. (2009), "Self-assessment of TQM practices: a case analysis" in The TQM Journal, Vol. 21, No. 1, pp. 46-58.
6. Bank of Thailand (2000), "The Economics Report during January-March, 2001" in Bangkok, pp. 65-80, (in Thai).
7. Bayazit, O. and Karpak, B. (2007), "An analytical network process-based framework for successful total quality management (TQM): an assessment of Turkish manufacturing industry readiness" in International Journal of Production Economics, Vol. 105, pp. 79-96.
8. Chen, I.J. and Paulraj, A. (2004), "Towards a theory of supply chain management: the constructs and measurements" in Journal of Operations Management, Vol. 22, pp. 119-50.
9. Das, A., Paul, H., Swierczek, F.W. and Laosirihongthong, T. (2006), "A measurement instrument for TQM implementation in the Thai manufacturing industry" in International Journal of Innovation & Technology Management, Vol. 3, No. 4, pp. 1-17.
10. Ebrahimpour, M. and Withers, B. (1992), "Employee involvement in quality improvement: a comparison of American and Japanese manufacturing firms operating in the US" in IEEE Transactions on Engineering Management, Vol. 39, No. 2, pp. 142-8.
11. Ferdows, K. (1997), "Making the most of foreign factories" in Harvard Business Review, Vol. 75, March, pp. 73-88.
12. Gotzamani, K. and Tsiotras, G. (2001), "An empirical study of the ISO 9000 standards' contribution towards total quality management" in International Journal of Operations & Production Management, Vol. 21, No. 10, pp. 1326-42.
13. Ho, S. (1999), "Change for the better via ISO 9000 and TQM" in Management Decision, Vol. 37, No. 4, pp. 381-8.
14. Hoang, D.T., Igel, B. and Laosirihongthong, T. (2006), "The impact of total quality management on innovation: findings from a developing country" in International Journal of Quality & Reliability Management, Vol. 23, No. 9, pp. 1092-117.
15. Huang, Y.S. and Lin, B.M.T. (2002), "An empirical investigation of total quality management: a Taiwanese case" in The TQM Magazine, Vol. 14, No. 3, pp. 172-81.
16. Karki, S., Mann, M. and Salehfar, H. (2005), "The influences of technology development on economic performance - the example of ASEAN countries" in Energy Policy, Vol. 33, pp. 499-509.
17. Krasachol, L., Willey, P.C.T. and Tannock, J.D.T. (1998), "The progress of quality management in Thailand" in The TQM Magazine, Vol. 10, No. 1, pp. 40-4.
18. Lau, R.S.M., Zhao, X. and Xiao, M. (2004), "Assessing quality management in China with MBNQA criteria" in International Journal of Quality & Reliability Management, Vol. 21, No. 7, pp. 699-713.
19. Lee, C.Y. and Zhou, X. (2000), "Quality management and manufacturing strategies in China" in International Journal of Quality & Reliability Management, Vol. 17, No. 8, pp. 876-98.
20. Lee, T.Y., Leung, H.K.N. and Chang, K.C.C. (1999), "Improving quality management on the basis of ISO 9000" in The TQM Magazine, Vol. 11, No. 2, pp. 88-94.
21. Liu, V.C. and Kleiner, B.H. (2001), "Global trends in managing innovation and quality" in Management Research News, Vol. 24, 3 and 4, pp. 13-16.
22. McLean, M.W., Laosirihongthong, T. and Scott-Kemmis, D. (2008), ASEAN Australia Development Cooperation Program, Program Stream ASEAN Small and Medium Enterprise Automotive Activity - Final Report, ASEAN Secretariat, Jakarta.
23. Magd, H. and Curry, A. (2003), "ISO 9000 and TQM: are they complementary with or contradictory to each other?" in The TQM Magazine, Vol. 15, No. 4, pp. 244-56.
24. Martinez-Lorente, A.R. and Martinez-Costa, M. (2004), "ISO 9000 and TQM: substitutes or complementaries? An empirical study in industrial companies" in International Journal of Quality & Reliability Management, Vol. 21, No. 3, pp. 260-76.
25. Nagswasdia, M. and O'Brien, B.C. (1999), "Patterns of organizational and technological development in the Thai manufacturing industry" in International Journal of Production Economics, Vol. 60-61, pp. 599-605.
26. Parast, M.M., Adams, S.G., Jones, E.C., Rao, S.S. and Raghu-Nathan, T.S. (2006), "Comparing quality management practices between the United States and Mexico" in Quality Management Journal, Vol. 13, No. 4, pp. 36-49.
27. Phusavat, K. and Kanchana, R. (2008), "Future competitiveness: viewpoints from manufacturers and service providers" in Industrial Management & Data Systems, Vol. 109, No. 2, pp. 191-207.
28. Prabhu, V., Appleby, A., Yarrow, D. and Mitchell, E. (2000), "The impact of ISO 9000 and TQM on best practice/performance" in The TQM Journal, Vol. 12, No. 2, pp. 84-91.
29. Prajogo, D.I. and Sohal, A.S. (2003), "The relationship between TQM practices, quality performance, and innovation performance: an empirical examination" in International Journal of Quality & Reliability Management, Vol. 20, No. 8, pp. 901-18.
30. Raghunathan, T.S., Rao, S.S. and Solis, L.E. (1997), "A comparative study of quality practices: USA, China, and India" in Industrial Management & Data Systems, Vol. 97, No. 5, pp. 192-200.
31. Rahman, M.N.A. and Tannock, J.D.T. (2005), "TQM best practices: experiences of Malaysian SMEs" in Total Quality Management & Business Excellence, Vol. 16, No. 4, pp. 491-503.
32. Rahman, S. (2001), "A comparative study of TQM practice and organizational performance of SMEs with and without ISO 9000 certification" in International Journal of Quality & Reliability Management, Vol. 18, No. 1, pp. 35-49.
33. Ravichandran, T. (2000), "Swiftness and intensity of administrative innovation adoption: an empirical investigation of TQM in information systems" in Decision Sciences, Vol. 31, No. 3, pp. 691-724.
34. Rungtusanatham, M., Forza, C., Koka, B.R., Salvador, F. and Nie, W. (2005), "TQM across multiple countries: convergence hypothesis versus national specificity arguments" in Journal of Operations Management, Vol. 23, No. 1, pp. 43-63.
35. Samson, D. and Terziovski, M. (1999), "The relationship between total quality management practices and operational performance" in Journal of Operations Management, Vol. 17, pp. 393-409.
36. Santos-Vijande, M.L. and Alvarez-Gonzalez, L.I. (2007), "Innovativeness and organizational innovation in total quality-oriented firms: the moderating role of market turbulence" in Technovation, Vol. 27, pp. 514-32.
37. Schroeder, R.G., Sakakibara, S., Flynn, E.J. and Flynn, B.B. (1992), "Japanese plants in US: how good are they?" in Business Horizons, Vol. 35, No. 4, pp. 66-72.
38. Sousa, R. and Voss, C.A. (2002), "Quality management re-visited: a reflective review and agenda for future research" in Journal of Operations Management, Vol. 20, No. 1, pp. 91-109.
39. Sun, H. (2000), "Total quality management, ISO 9000 certification and performance improvement" in International Journal of Quality & Reliability Management, Vol. 17, No. 2, pp. 168-79.
40. Taylor, W.A. and Wright, G.H. (2003), "The impact of senior managers' commitment on the success of TQM programmes: an empirical study" in International Journal of Manpower, Vol. 24, No. 5, pp. 535-55.
41. Terziovski, M., Samson, D. and Dow, D. (1997), "The business value of quality management systems certification. Evidence from Australia and New Zealand" in Journal of Operations Management, Vol. 15, pp. 1-18.
42. Young, J. and Wilkinson, A. (2001), "In search of quality: the quality management experience in Singapore" in International Journal of Quality & Reliability Management, Vol. 18, No. 8, pp. 813-35.