Improving quality management on the basis of ISO 9000

TQM Magazine

Volumn 11, Issue 2, 1999, Pages 88-94

  Lee, Tat Y ^a   Leung, Hareton K N ^b   Chan, Keith C C ^b  

^a UNIVERSITY OF HONG KONG   (Hong Kong)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

[No Author keywords available]

Indexed keywords

QUALITY ASSURANCE; STANDARDS; STRATEGIC PLANNING;

TEAMWORK;

TOTAL QUALITY MANAGEMENT;

EID: 0032690677     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544789910257028     Document Type: Article

References (12)

1. American Society for Quality Control (1997), ASQC's Foundations in Quality Self-directed Learning Series, Module 5: Project Management, Milwaukee, WI.
2. Askey J.M. and Dale, B.G. (1994), "From ISO 9000 series registration to total quality management: an examination", Quality Management Journal, Vol. 4, pp. 67-76.
3. Garvin, D.A. (1988), Managing Quality, The Free Press, New York, NY.
4. Godfrey, A.B. (1993), "Ten areas for future research in total quality management", Quality Management Journal, Vol. 1, pp. 47-70.
5. Hammer, M. and Champy J. (1993), Reengineering Corporation, Harper Business, New York, NY.
6. Ishikawa, K. (1990), Guide to Quality Control, Asian Productivity Organization, Tokyo.
7. Kanji, G.K. (1998), "An innovative approach to make ISO 9000 standards more effective", Total Quality Management, Vol. 1, pp. 67-78.
8. Lee, T.Y. (1997), "The benefits of ISO 9000 certification and further development on quality management", Proceedings of the Second International Conference on Quality and Reliability, September, pp. 49-54.
9. Lee, T.Y., Leung, H.K.N. and Chan, K.C.C. (1997), The Hong Kong Quality Journey - Report on a consultancy study on the effect and impact of ISO 9000 certification on companies and organizations in Hong Kong, Industry Department, the Government of the Hong Kong SAR.
10. Malcolm Baldrige National Quality Award (1997), Criteria for Performance Excellence, Milwaukee, WI.
11. Smith, G.E. (1992), "Auditing statistical methods for ISO 9001", Transactions of 46th Annual Quality Congress, Milwaukee, WI, pp. 849-54.
12. Walton, M. (1991), Deming management at work, Putnam's Sons, New York, NY.