Innovativeness and organizational innovation in total quality oriented firms: The moderating role of market turbulence

Technovation

Volumn 27, Issue 9, 2007, Pages 514-532

  Santos Vijande, María Leticia ^a   Álvarez González, Luis Ignacio ^a  

^a UNIVERSITY OF OVIEDO   (Spain)

Author keywords

Administrative innovation; Competitive advantage; Innovative culture; Radical innovation; Technical innovation; Total quality management

Indexed keywords

COMPETITIVE INTELLIGENCE; INDUSTRIAL ECONOMICS; SOCIETIES AND INSTITUTIONS; TOTAL QUALITY MANAGEMENT;

COMPETITIVE ADVANTAGES; INNOVATIVE CULTURE; RADICAL INNOVATION; TECHNICAL INNOVATION;

INNOVATION;

EID: 34548026544     PISSN: 01664972     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.technovation.2007.05.014     Document Type: Article

References (109)

1. Adler P. Technology strategy: a guide to the literatures. In: Rosembloom R.S., and Blurgeman R.A. (Eds). Research on Technological Innovation, Management and Policy vol. 4 (1989), Jai Press, Greenwich, Conn 25-151
2. Agus A., Krishnan S.K., Latifah S., and Kadir S.A. The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: a study of Malaysian manufacturing companies. Total Quality Management 11 4-6 (2000) 814-819
3. Ahire S.L., and O'Shaughnessy K.C. The role of top management commitment in quality management: an empirical analysis of the auto parts industry. International Journal of Quality Science 3 19 (1998) 5-37
4. Ahire S.L., Golhar D.Y., and Waller M.M.A. Development and validation of TQM implementation constructs. Decision Sciences 27 1 (1996) 23-56
5. Amit R., and Schoemaker P.J.H. Strategic assets and organizational rents. Strategic Management Journal 14 (1993) 33-46
6. Anderson J.C., and Gerbing D.W. Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin 103 39 (1988) 411-423
7. Anderson J.C., Rungtusanatham M., Schroeder R.C., and Devaraja S. A path analytic model of a theory of quality management underlying the Deming management method: preliminary empirical findings. Decision Sciences 26 59 (1995) 637-658
8. Anderson M., and Sohal A.S. A study of the relationship between quality management practices and performance in small business. International Journal of Quality & Reliability Management 16 9 (1999) 859-877
9. Anderson N., and King N. Innovation in organizations. In: en Cooper C.L., and Robertson I.T. (Eds). International Review of Industrial and Organizational Psychology (1993), Wiley, New York 1-34
10. Antony J., Leung K., Knowles G., and Gosh S. Critical success factors of TQM implementation in Hong Kong industries. International Journal of Quality & Reliability Management 19 5 (2002) 551-556
11. Argyris C., and Schön D. Organizational learning: a theory of action perspective (1978), Addison-Wesley, Reading, MA
12. Atuahene-Gima K. Market orientation and innovation. Journal of Business Research 35 (1996) 93-103
13. Atuahene-Gima K., and Li H. When does trust matter? Antecedents and contingent effects of supervisee trust on performance in selling new products in China and the United States. Journal of Marketing 66 3 (2002) 61-81
14. Badri M.A., Davis D., and Davis D. A study of measuring the critical factors of quality management. International Journal of Quality & Reliability Management 12 2 (1995) 36-53
15. Bagozzi R.P., and Phillips L. Representing and testing organizational theories: a holistic construal. Administrative Science Quarterly 27 (1982) 459-489
16. Baidoun S. The implementation of TQM philosophy in Palestinian organizations: a proposed non prescriptive generic framework. The TQM Magazine 16 3 (2004) 174-185
17. Baker W.E., and Sinkula J.M. The synergistic effect of market orientation and learning orientation on organizational performance. Journal of the Academy of Marketing Science 27 4 (1999) 411-427
18. Baron R.M., and Kenny D.A. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 51 (1986) 1173-1182
19. Bennet R.C., and Cooper R.C. The misuse of marketing: an American tragedy. Business Horizons 25 (1981) 51-61
20. Bentler P.M. EQS Structural Equations Program Manual (1995), Multivariate Software, Inc., Encino, CA
21. Bentler P.M., and Chou C.-P. Practical issues in structural modeling. Sociological Methods and Research 16 August (1987) 78-117
22. Black S.A., and Porter L.J. Identification of the critical factors of TQM. Decision Sciences 27 1 (1996) 1-21
23. Brah S.A., Tee S.S.L., and Rao B.M. Relationship between TQM and performance of Singapore companies. International Journal of Quality & Reliability Management 19 4 (2002) 356-379
24. Bright K., and Cooper C.L. Organizational culture and the management of quality. Towards a new framework. Journal of Managerial Psychology 8 6 (1993) 21-27
25. Castresana Ruiz-Carrillo J.I., and Fernández Ortiz R. Theoretical foundation of the EFQM model: the resource-based view. Total Quality Management 16 1 (2005) 31-55
26. Chandler G.N., Keller C., and Lyon D.W. Unravelling the determinants and consequences of an innovation-supportive organizational culture. Entrepreneurship: Theory and Practice 25 1 (2000) 59-77
27. Chong V.K., and Rundus M.J. Total quality management, market competition and organizational performance. The British Accounting Review 36 2 (2004) 155-172
28. Churchill G.A. A paradigm for developing better measures for marketing constructs. Journal of Marketing Research 16 1 (1979) 64-73
29. Claver E., Llopis J., García D., and Molina H. Organizational culture for innovation and new technological behaviour. Journal of High Technology Management Research 9 1 (1998) 55-69
30. Collins L.K., and Hill F.M. Leveraging organizational transformation through incremental and radical approaches to change: three case studies. Total Quality Management 9 4-5 (1998) 30-34
31. Crosby P.B. Quality is Free: The Art of Making Quality Certain (1979), New American Library, New York
32. Curry A., and Kadasah N. Focusing on key elements of TQM-evaluation for sustainability. The TQM Magazine 14 4 (2002) 207-216
33. Daft R.L. A dual-core model of organizational innovation. Academy of Management Journal 21 2 (1978) 193-210
34. Damanpour F. Organizational innovation: a meta-analysis of effects of determinants and moderators. Academy of Management Journal 34 3 (1991) 555-590
35. Damanpour F., Szabat K.A., and Evan W.M. The relationships between types of innovation and organizational performance. Journal of Management Studies 26 (1989) 587-601
36. Deming W.E. Out of the Crisis. Quality, Productivity and Competitive Position (1986), Cambridge University Press, Cambridge
37. Deng S., and Dart J. Measuring market orientation: a multi-factor, multi-ítem approach. Journal of Marketing Management 10 (1994) 725-742
38. Deshpandé R., Farley J.U., and Webster J. Corporate culture, customer orientation and innovativeness in Japanese firms: a quadrad analysis. Journal of Marketing 57 1 (1993) 22-27
39. Doney P.M., and Cannon J.P. An examination of the nature of trust in buyer-seller relationships. Journal of Marketing 61 April (1997) 35-51
40. Eskildsen J.K., and Dahlgaard J.J. A causal model for employee satisfaction. Total Quality Management 11 8 (2000) 1081-1094
41. European Foundation for Quality Management. Homepage of EFQM. Available from: 〈http://www.efqm.org/〉 (1/11/2006).
42. Flynn B.B., Schroeder R.C., and Sakakibara S. A framework for quality management research and an associated measurement instrument. Journal of Operations Management 11 (1994) 339-366
43. Gerbing D.W., and Anderson J.C. An updated paradigm for scale development incorporating unidimensionality and its assessment. Journal of Marketing Research 25 2 (1988) 186-192
44. Grandzol J.R., and Gershon M. A survey instrument for standardizing TQM modeling research. International Journal of Quality Science 3 1 (1998) 80-105
45. Grant R. A resource-based theory of competitive advantage: implications for strategy formulation. California Management Journal 33 3 (1991) 114-135
46. Greenley G.E. Forms of market orientation in UK companies. Journal of Management Studies 32 1 (1995) 46-66
47. Hair J.F., Anderson R.E., Tatham R.L., and Black W.C. Análisis Multivariante. fifth ed. (1999), Prentice-Hall, Madrid
48. Han J.K., Kim N., and Srivastava R.K. Market orientation and innovation performance: is innovation a missing link?. Journal of Marketing 62 4 (1998) 30-45
49. Hayes, R.H., Abernathy, W.J., 1980. Managing our way to economic decline. Harvard Business Review July-August, 67-77.
50. Hult G.T.M., Hurley R.F., and Knight G.A. Innovativeness: its antecedents and impact on business performance. Industrial Marketing Management 33 5 (2004) 429-438
51. Humble J., and Jones G. Creating a climate for innovation. Long Range Planning 22 4 (1989) 46-51
52. Hurley R.F., and Hult G.T. Innovation, market orientation and organization learning: an integration and empirical examination. Journal of Marketing 62 3 (1998) 42-54
53. Irani Z., Beskese A., and Love P.E.D. Total quality management and corporate culture: constructs of organisational excellence. Technovation 24 8 (2004) 643-650
54. Jaccard J., and Wan C.K. Lisrel Approaches to Interaction Effects in Multiple Regression (1996), Sage Publications, Thousand Oaks, CA
55. Jaworski B.J., and Kohli A.K. Market orientation: antecedents and consequences. Journal of Marketing 57 (1993) 53-70
56. Jaworski B.J., and Kohli A.K. Market orientation: review, refinement, and roadmap. Journal of Market Focused Management 1 (1996) 119-135
57. Jöreskog K.G., and Sörbom D. LISREL 8 (1995), Scientific Software International, Inc., Chicago
58. Jung J.Y., and Wang Y.J. Relationship between total quality management (TQM) and continuous improvement of international project management (CIIPM). Technovation 26 5-6 (2006) 716-722
59. Juran J. The quality trilogy. Quality Progress 9 (1986) 19-24
60. Kohli A.K., and Jaworski B.J. Market orientation: the construct, research propositions and managerial implications. Journal of Marketing 54 2 (1990) 1-18
61. Kraft K. Are product and process innovations independent of each other?. Applied Economics 22 8 (1990) 1029-1038
62. Kwak Y.H., and Anbari F.T. Benefits, obstacles, and future of six sigma approach. Technovation 26 5-6 (2006) 708-715
63. Lawton L., and Parasuraman A. The impact of marketing concept on new product planning. Journal of Marketing 44 (1980) 19-25
64. Lettl C., Herstatt C., and Gemuenden H.G. Users' contributions to radical innovation: evidence from four cases in the field of medical equipment technology. R&D Management 36 3 (2006) 251-272
65. Lilien G.L., Morrison P.D., Searls K., Sonnack M., and Von Hippel E. Performance assessment of the lead user idea-generation process for new product development. Management Science 48 8 (2002) 1042-1059
66. MacKenzie S.B., Podsakoff P.M., and Ahearne M. Some possible antecedents and consequences of in-role and extra-role salesperson performance. Journal of Marketing 62 3 (1998) 87-98
67. Matsuo M. Customer orientation, conflict, and innovativeness in Japanese sales departments. Journal of Business Research 59 (2006) 242-250
68. McAdam R. Knowledge creation and idea generation: a critical quality perspective. Technovation 24 9 (2004) 697-705
69. McKee D.O., Varadarajan P.R., and Pride W.M. Strategic adaptability and firm performance. Journal of Marketing 53 (1989) 21-35
70. Mehra S., Hoffman J.M., and Sirias D. TQM as a management strategy for the next millennia. International Journal of Operations and Production Management 21 5-6 (2001) 855-877
71. Menguc B., and Auh S. Creating a firm-level dynamic capability through capitalizing on market orientation and innovativeness. Journal of the Academy of Marketing Science 34 1 (2006) 63-73
72. Miles R.E., and Snow C.C. Organizational Strategy, Structure and Process (1978), McGraw-Hill, New York
73. Milliken F.J. Three types of perceived uncertainty about the environment: state effect and response uncertainty. Academy of Management Review 12 (1987) 133-143
74. Nijhof A., Krabbendam K., and Looise J.C. Innovation through exemptions: building upon the existing creativity of employees. Technovation 22 11 (2002) 675-683
75. Nonaka I., and Yamanouchi T. Managing innovation as a self-renewing process. Journal of Business Venturing 4 5 (1989) 299-316
76. Nunnally J.C. Psychometric Theory. second ed. (1978), McGraw-Hill, New York
77. Oakland J.S. Total Quality Management-Text with Cases. second ed. (2000), Butterworth-Heinemann, London
78. Perdomo-Ortiz J., González-Benito J., and Galende J. Total quality management as a forerunner of business innovation capability. Technovation 26 10 (2006) 1170-1185
79. Porter M. Competitive Strategy: Techniques for Analysing Industries and Competitors (1980), The Free Press, New York
80. Porter M. Competitive Advantage: Creating and Sustaining Superior Performance (1985), The Free Press, New York
81. Powell T.C. Total quality management as competitive advantage: a review and empirical study. Strategic Management Journal 16 (1995) 15-37
82. Prajogo D.I., and McDermott C.M. The relationship between total quality management practices and organizational culture. International Journal of Operations and Production Management 25 11 (2005) 1101-1122
83. Prajogo D.I., and Sohal A.S. TQM and innovation: a literature review and research framework. Technovation 21 8 (2001) 539-558
84. Prajogo D.I., and Sohal A.S. The multidimensionality of TQM practices in determining quality and innovation performance-an empirical examination. Technovation 24 6 (2004) 443-453
85. Prajogo D.I., and Sohal A.S. The integration of TQM and technology/R&D management in determining quality and innovation performance. Omega 34 3 (2006) 296-312
86. Prajogo D.I., and Sohal A.S. The relationship between organization strategy, total quality management (TQM) and organization performance-the mediating role of TQM. European Journal of Operational Research 168 1 (2006) 35-50
87. Quazi H.A., and Padibjo S.R. A journey toward total quality management through iso certification-a study on small- and medium-sized enterprises in Singapore. International Journal of Quality & Reliability Management 15 5 (1998) 489-508
88. Rahman S.-U. A comparative study of TQM practice and organisational performance of SMEs with and without ISO 9000 certification. International Journal of Quality & Reliability Management 18 1 (2001) 35-49
89. Samson D., and Terziovski M. The relationship between total quality management practices and operational performance. Journal of Operations Management 17 (1999) 393-409
90. Santos-Vijande M.L., and Vázquez-Casielles R. La estrategia de marketing como instrumento competitivo en las empresas de alta tecnología. Revista Asturiana de Economía 9 (1997) 25-52
91. Santos-Vijande M.L., and Vázquez-Casielles R. El proceso de desarrollo de nuevos productos como factor clave en el resultado de la innovación: el papel de las actividades de marketing. Economía Industrial 319 (1998) 77-90
92. Santos-Vijande M.L., Sanzo Pérez M.J., Álvarez-González L.I., and Vázquez-Casielles R. Effects of market orientation on business strategic behaviour. Journal of Strategic Marketing 13 1 (2005) 17-42
93. Saraph J.V., Benson P.G., and Schroeder R.C. An instrument for measuring the critical factors of quality management. Decision Sciences 20 4 (1989) 810-829
94. Schumpeter J.A. The Theory of Economic Development (1934), Harvard University Press, Boston
95. Sila I., and Ebrahimpour M. An investigation of the total quality management survey based research published between 1989 and 2000: a literature review. International Journal of Quality & Reliability Management 19 7 (2002) 902-970
96. Slater S.F., and Narver J.C. Does competitive environment moderate the market orientation-performance relationship?. Journal of Marketing 58 1 (1994) 46-55
97. Slater S.F., and Narver J.C. Market orientation and learning organisation. Journal of Marketing 59 3 (1995) 63-74
98. Spreitzer G.M. Psychological empowerment in the workplace: dimensions, measurement, and validation. Academy of Management Journal 38 5 (1995) 1442-1465
99. Steenkamp J.B., and Van Trijp H.C.M. The use of LISREL in validating marketing constructs. International Journal of Research in Marketing 8 (1991) 283-299
100. Subramanian A., and Nilakanta S. Organizational innovativeness: exploring the relationships between organizational determinants of innovation, types of innovation and measures of organizational performance. Omega 24 6 (1996) 631-647
101. Taylor W.A., and Wright G.H. A longitudinal study of TQM implementation: factors influencing success and failure. Omega 31 (2003) 97-111
102. Vázquez-Casielles R., Santos-Vijande M.L., and Álvarez-González L.I. Market orientation, innovation and competitive strategies in industrial firms. Journal of Strategic Marketing 9 1 (2001) 69-90
103. Von Hippel E. Lead users: a source of new product concepts. Management Science 32 7 (1986) 791-805
104. Weerawardena J. The role of marketing capability in innovation-based competitive strategy. Journal of Strategic Marketing 11 1 (2003) 15-36
105. Woodman R.W., Sawyer J.E., and Griffin R.W. Toward a theory of organizational creativity. Academy of Management Journal 18 2 (1993) 293-321
106. Woon K.C. TQM implementation: comparing Singapore's service and manufacturing leaders. Managing Service Quality 10 5 (2000) 318-331
107. Yam R.C.M., Tam A.Y.K., Tang E.P.Y., and Mok C.K. TQM: a change management model for market orientation. Total Quality Management & Business Excellence 16 4 (2005) 439-461
108. Zaltman G., Robert D., and Holbek J. Innovations and Organizations (1973), Wiley, New York
109. Zhang Z., Waszink A., and Winjgaard J. An instrument for measuring TQM implementation for Chinese manufacturing companies. International Journal of Quality & Reliability Management 17 7 (2000) 730-755