-
2
-
-
14844316109
-
Salesforce management compensation, motivation, selection, and training
-
B. A. Weitz and R. Wensley (Eds.), London: Sage
-
Albers, S. (2002). Salesforce management compensation, motivation, selection, and training. In B. A. Weitz & R. Wensley (Eds.), Handbook of marketing (pp. 248-266). London: Sage.
-
(2002)
Handbook of Marketing
, pp. 248-266
-
-
Albers, S.1
-
3
-
-
0040701339
-
Salesperson motivation to perform and job satisfaction: a sales contest participant perspective
-
Beltramini, R. F., & Evans, K. R. (1988). Salesperson motivation to perform and job satisfaction: a sales contest participant perspective. The Journal of Personal Selling & Sales Management, 8, 35-42.
-
(1988)
The Journal of Personal Selling & Sales Management
, vol.8
, pp. 35-42
-
-
Beltramini, R.F.1
Evans, K.R.2
-
4
-
-
0002416437
-
The effect of time pressure on risky choice behavior
-
Ben Zur, H., & Breznitz, S. J. (1981). The effect of time pressure on risky choice behavior. Acta Psychologica, 47, 89-104.
-
(1981)
Acta Psychologica
, vol.47
, pp. 89-104
-
-
Ben Zur, H.1
Breznitz, S.J.2
-
5
-
-
0002626084
-
Customer lifetime value: marketing models and applications
-
Berger, P. D., & Nasr, N. I. (1998). Customer lifetime value: marketing models and applications. Journal of Interactive Marketing, 12, 17-30.
-
(1998)
Journal of Interactive Marketing
, vol.12
, pp. 17-30
-
-
Berger, P.D.1
Nasr, N.I.2
-
6
-
-
84992814802
-
Marketing actions and the value of customer assets: a framework for customer asset management
-
Berger, P. D., Bolton, R. N., Bowman, D., Briggs, E., Kumar, V., Parasuraman, A., et al. (2002). Marketing actions and the value of customer assets: a framework for customer asset management. Journal of Services Research, 5, 39-54.
-
(2002)
Journal of Services Research
, vol.5
, pp. 39-54
-
-
Berger, P.D.1
Bolton, R.N.2
Bowman, D.3
Briggs, E.4
Kumar, V.5
Parasuraman, A.6
-
7
-
-
0032285185
-
Constructive consumer choice processes
-
Bettman, J. R., Luce, M. F., & Payne, J. W. (1998). Constructive consumer choice processes. Journal of Consumer Research, 25, 187-217.
-
(1998)
Journal of Consumer Research
, vol.25
, pp. 187-217
-
-
Bettman, J.R.1
Luce, M.F.2
Payne, J.W.3
-
8
-
-
0030194591
-
Manage marketing by the customer equity test
-
Blattberg, R. C., & Deighton, J. (1996). Manage marketing by the customer equity test. Harvard Business Review, 74, 136-144.
-
(1996)
Harvard Business Review
, vol.74
, pp. 136-144
-
-
Blattberg, R.C.1
Deighton, J.2
-
9
-
-
0009785514
-
Valuing, analyzing, and managing the marketing function using customer equity principles
-
D. Iacobucci (Ed.), New York: Wiley
-
Blattberg, R. C., & Thomas, J. S. (2002). Valuing, analyzing, and managing the marketing function using customer equity principles. In D. Iacobucci (Ed.), Kellogg on marketing. New York: Wiley.
-
(2002)
Kellogg on Marketing
-
-
Blattberg, R.C.1
Thomas, J.S.2
-
11
-
-
1842473059
-
The theoretical underpinnings of customer asset management: a framework and propositions for future research
-
Bolton, R. N., Lemon, K. N., & Verhoef, P. C. (2004). The theoretical underpinnings of customer asset management: a framework and propositions for future research. Journal of the Academy of Marketing Science, 32, 271-292.
-
(2004)
Journal of the Academy of Marketing Science
, vol.32
, pp. 271-292
-
-
Bolton, R.N.1
Lemon, K.N.2
Verhoef, P.C.3
-
13
-
-
0035587036
-
Buyer-supplier relationships in business markets
-
Cannon, J. P., & Homburg, C. (2001). Buyer-supplier relationships in business markets. Journal of Marketing, 65, 29-43.
-
(2001)
Journal of Marketing
, vol.65
, pp. 29-43
-
-
Cannon, J.P.1
Homburg, C.2
-
14
-
-
0001369142
-
Tests of equality between sets of coefficients in two linear regressions
-
Chow, G. C. (1960). Tests of equality between sets of coefficients in two linear regressions. Econometrica, 28, 591-605.
-
(1960)
Econometrica
, vol.28
, pp. 591-605
-
-
Chow, G.C.1
-
15
-
-
62249117018
-
The time-harried shopper: exploring the differences between maximizers and satisficers
-
Chowdhury, T. G., Ratneshwar, S., & Mohanty, P. (2009). The time-harried shopper: exploring the differences between maximizers and satisficers. Marketing Letters, 20(2), 155-167.
-
(2009)
Marketing Letters
, vol.20
, Issue.20
, pp. 155-167
-
-
Chowdhury, T.G.1
Ratneshwar, S.2
Mohanty, P.3
-
16
-
-
0038923598
-
-
New York: The Alexander Group
-
Colletti, J. A., Cichelli, D. J., Linser, S. D., Martin, J. F., Schattinger, D. S., & Tubridy, G. S. (1988). Current practices in sales incentives. New York: The Alexander Group.
-
(1988)
Current Practices in Sales Incentives
-
-
Colletti, J.A.1
Cichelli, D.J.2
Linser, S.D.3
Martin, J.F.4
Schattinger, D.S.5
Tubridy, G.S.6
-
17
-
-
0003056894
-
Relationship quality in services selling: an interpersonal influence perspective
-
Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling: an interpersonal influence perspective. Journal of Marketing, 54, 68-81.
-
(1990)
Journal of Marketing
, vol.54
, pp. 68-81
-
-
Crosby, L.A.1
Evans, K.R.2
Cowles, D.3
-
18
-
-
0033245089
-
The effect of time pressure on consumer choice deferral
-
Dhar, R., & Nowlis, S. M. (1999). The effect of time pressure on consumer choice deferral. Journal of Consumer Research, 25, 369-384.
-
(1999)
Journal of Consumer Research
, vol.25
, pp. 369-384
-
-
Dhar, R.1
Nowlis, S.M.2
-
19
-
-
84955077459
-
-
Working Paper. University of Missouri
-
Gopalakrishna, S., Garrett, J., Mantrala, M., & Moore, J. D. (2009). Determining the effectiveness of sales contests. Working Paper. University of Missouri.
-
(2009)
Determining the effectiveness of sales contests
-
-
Gopalakrishna, S.1
Garrett, J.2
Mantrala, M.3
Moore, J.D.4
-
20
-
-
1442283713
-
Valuing customers
-
Gupta, S., Lehmann, D. R., & Stuart, J. A. (2004). Valuing customers. Journal of Marketing Research, 41, 7-18.
-
(2004)
Journal of Marketing Research
, vol.41
, pp. 7-18
-
-
Gupta, S.1
Lehmann, D.R.2
Stuart, J.A.3
-
21
-
-
1842511828
-
Sales contests have side effects too
-
Hampton, D. R. (1970). Sales contests have side effects too. California Management Review, 12, 86-94.
-
(1970)
California Management Review
, vol.12
, pp. 86-94
-
-
Hampton, D.R.1
-
22
-
-
1842459677
-
Special incentives for salesmen
-
Haring, A., & Myers, R. H. (1953). Special incentives for salesmen. Journal of Marketing, 18, 155-159.
-
(1953)
Journal of Marketing
, vol.18
, pp. 155-159
-
-
Haring, A.1
Myers, R.H.2
-
23
-
-
48249139417
-
Putting the service-profit chain to work
-
Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., Jr., & Schlesinger, L. A. (2008). Putting the service-profit chain to work. Harvard Business Review, 86, 118-129.
-
(2008)
Harvard Business Review
, vol.86
, pp. 118-129
-
-
Heskett, J.L.1
Jones, T.O.2
Loveman, G.W.3
Sasser Jr., W.E.4
Schlesinger, L.A.5
-
24
-
-
0036004599
-
A configurational perspective on key account management
-
Homburg, C., Workman, J. P., Jr., & Jensen, O. (2002). A configurational perspective on key account management. Journal of Marketing, 66, 38-60.
-
(2002)
Journal of Marketing
, vol.66
, pp. 38-60
-
-
Homburg, C.1
Workman Jr., J.P.2
Jensen, O.3
-
25
-
-
84865738682
-
Theory of buyer behavior
-
J. N. Sheth and D. Garrett (Eds.), Cincinnati: South-western
-
Howard, J. A., & Sheth, J. N. (1969). Theory of buyer behavior. In J. N. Sheth & D. Garrett (Eds.), Marketing theory: classic and contemporary readings (pp. 105-123). Cincinnati: South-western.
-
(1969)
Marketing Theory: Classic and Contemporary Readings
, pp. 105-123
-
-
Howard, J.A.1
Sheth, J.N.2
-
26
-
-
85009563256
-
Disclosure and its reciprocity as predictors of key outcomes of an initial sales encounter
-
Jacobs, R. S., Evans, K. R., Kleine, R. E., III, & Landry, T. D. (2001). Disclosure and its reciprocity as predictors of key outcomes of an initial sales encounter. The Journal of Personal Selling & Sales Management, 21, 51-61.
-
(2001)
The Journal of Personal Selling & Sales Management
, vol.21
, pp. 51-61
-
-
Jacobs, R.S.1
Evans, K.R.2
Kleine III, R.E.3
Landry, T.D.4
-
28
-
-
25444514008
-
Key accounts and team selling: a review, framework, and research agenda
-
Jones, E., Dixon, A., Chonko, L. B., & Cannon, J. P. (2005). Key accounts and team selling: a review, framework, and research agenda. Journal of Personal Selling & Sales Management, 25, 181-198.
-
(2005)
Journal of Personal Selling & Sales Management
, vol.25
, pp. 181-198
-
-
Jones, E.1
Dixon, A.2
Chonko, L.B.3
Cannon, J.P.4
-
29
-
-
0035285488
-
Designing optimal sales contests: a theoretical perspective
-
Kalra, A., & Shi, M. (2001). Designing optimal sales contests: a theoretical perspective. Marketing Science, 20, 170-193.
-
(2001)
Marketing Science
, vol.20
, pp. 170-193
-
-
Kalra, A.1
Shi, M.2
-
32
-
-
0003001271
-
Why incentive plans cannot work
-
Kohn, A. (1993a). Why incentive plans cannot work. Harvard Business Review, 71, 54-60.
-
(1993)
Harvard Business Review
, vol.71
, pp. 54-60
-
-
Kohn, A.1
-
33
-
-
0012361256
-
Alfie responds: 'I believe incentive plans must fail
-
Kohn, A. (1993b). Alfie responds: 'I believe incentive plans must fail'. Harvard Business Review, 71, 48-49.
-
(1993)
Harvard Business Review
, vol.71
, pp. 48-49
-
-
Kohn, A.1
-
35
-
-
33744544776
-
Customer acquisition promotions and customer asset value
-
Lewis, M. (2006). Customer acquisition promotions and customer asset value. Journal of Marketing Research, 43, 195-203.
-
(2006)
Journal of Marketing Research
, vol.43
, pp. 195-203
-
-
Lewis, M.1
-
36
-
-
68649084226
-
Designing sales contests: does the prize structure matter?
-
Lim, N., Ahearne, M. J., & Ham, S. H. (2009). Designing sales contests: does the prize structure matter? Journal of Marketing Research, 46(3), 356-371.
-
(2009)
Journal of Marketing Research
, vol.46
, Issue.3
, pp. 356-371
-
-
Lim, N.1
Ahearne, M.J.2
Ham, S.H.3
-
37
-
-
23044526080
-
Transformational and transactional leadership and salesperson performance
-
MacKenzie, S. B., Podsakoff, P. M., & Rich, G. A. (2001). Transformational and transactional leadership and salesperson performance. Journal of the Academy of Marketing Science, 29, 115-134.
-
(2001)
Journal of the Academy of Marketing Science
, vol.29
, pp. 115-134
-
-
Mackenzie, S.B.1
Podsakoff, P.M.2
Rich, G.A.3
-
38
-
-
0344689259
-
Allocating marketing resources
-
B. A. Weitz and R. Wensley (Eds.), London: Sage
-
Mantrala, M. K. (2002). Allocating marketing resources. In B. A. Weitz & R. Wensley (Eds.), Handbook of marketing (pp. 409-435). London: Sage.
-
(2002)
Handbook of Marketing
, pp. 409-435
-
-
Mantrala, M.K.1
-
39
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20-38.
-
(1994)
Journal of Marketing
, vol.58
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
40
-
-
1842616274
-
In pursuit of short-term goals: anticipating the unintended consequences of using special incentives to motivate the sales force
-
Murphy, W. H. (2004). In pursuit of short-term goals: anticipating the unintended consequences of using special incentives to motivate the sales force. Journal of Business Research, 57, 1265-1275.
-
(2004)
Journal of Business Research
, vol.57
, pp. 1265-1275
-
-
Murphy, W.H.1
-
42
-
-
1842554211
-
Sales contest effectiveness: an examination of sales contest design preferences of field sales forces
-
Murphy, W. H., Dacin, P. A., & Ford, N. M. (2004). Sales contest effectiveness: an examination of sales contest design preferences of field sales forces. Journal of the Academy of Marketing Science, 32, 127-143.
-
(2004)
Journal of the Academy of Marketing Science
, vol.32
, pp. 127-143
-
-
Murphy, W.H.1
Dacin, P.A.2
Ford, N.M.3
-
43
-
-
33744509693
-
Defection detection: measuring and understanding the predictive accuracy of customer churn models
-
Neslin, S. A., Gupta, S., Kamakura, W., Lu, J., & Mason, C. H. (2006). Defection detection: measuring and understanding the predictive accuracy of customer churn models. Journal of Marketing Research, 63, 204-211.
-
(2006)
Journal of Marketing Research
, vol.63
, pp. 204-211
-
-
Neslin, S.A.1
Gupta, S.2
Kamakura, W.3
Lu, J.4
Mason, C.H.5
-
44
-
-
0035619373
-
Customer profitability in a supply chain
-
Niraj, R., Gupta, M., & Narasimhan, C. (2001). Customer profitability in a supply chain. Journal of Marketing, 65, 1-15.
-
(2001)
Journal of Marketing
, vol.65
, pp. 1-15
-
-
Niraj, R.1
Gupta, M.2
Narasimhan, C.3
-
45
-
-
58149367895
-
Adaptive strategy selection in decision making
-
Payne, J. W., Bettman, J. R., & Johnson, E. J. (1988). Adaptive strategy selection in decision making. Journal of Experimental Psychology. Learning, Memory, and Cognition, 14, 534-552.
-
(1988)
Journal of Experimental Psychology. Learning, Memory, and Cognition
, vol.14
, pp. 534-552
-
-
Payne, J.W.1
Bettman, J.R.2
Johnson, E.J.3
-
47
-
-
4244161387
-
-
Boston: Harvard Business School Press
-
Reichheld, F. F. (2001). Loyalty rules! Boston: Harvard Business School Press.
-
(2001)
Loyalty Rules!
-
-
Reichheld, F.F.1
-
48
-
-
0025486182
-
Zero defections: quality comes to services
-
Reichheld, F. F., & Sasser, E. W., Jr. (1990). Zero defections: quality comes to services. Harvard Business Review, 68, 105-111.
-
(1990)
Harvard Business Review
, vol.68
, pp. 105-111
-
-
Reichheld, F.F.1
Sasser Jr., E.W.2
-
49
-
-
0034360983
-
On profitability of long-life customers: an empirical investigation and implications for marketing
-
Reinartz, W., & Kumar, V. (2000). On profitability of long-life customers: an empirical investigation and implications for marketing. Journal of Marketing, 64, 17-35.
-
(2000)
Journal of Marketing
, vol.64
, pp. 17-35
-
-
Reinartz, W.1
Kumar, V.2
-
50
-
-
0037257247
-
The impact of customer relationship characteristics on profitable lifetime duration
-
Reinartz, W., & Kumar, V. (2003). The impact of customer relationship characteristics on profitable lifetime duration. Journal of Marketing, 67, 77-99.
-
(2003)
Journal of Marketing
, vol.67
, pp. 77-99
-
-
Reinartz, W.1
Kumar, V.2
-
51
-
-
1842554865
-
Return on marketing: using customer equity to focus marketing strategy
-
Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004). Return on marketing: using customer equity to focus marketing strategy. Journal of Marketing, 68, 90-108.
-
(2004)
Journal of Marketing
, vol.68
, pp. 90-108
-
-
Rust, R.T.1
Lemon, K.N.2
Zeithaml, V.A.3
-
52
-
-
77958455573
-
The effects of supplier capabilities on industrial customers' loyalty: the role of dependence
-
Scheer, L. K., Miao, C. F., & Garrett, J. (2010). The effects of supplier capabilities on industrial customers' loyalty: the role of dependence. Journal of the Academy of Marketing Science, 27, 4-18.
-
(2010)
Journal of the Academy of Marketing Science
, vol.27
, pp. 4-18
-
-
Scheer, L.K.1
Miao, C.F.2
Garrett, J.3
-
53
-
-
39849107818
-
Understanding service retention within and across cohorts using limited information
-
Schweidel, D. A., Fader, P. S., & Bradlow, E. T. (2008). Understanding service retention within and across cohorts using limited information. Journal of Marketing, 72, 82-94.
-
(2008)
Journal of Marketing
, vol.72
, pp. 82-94
-
-
Schweidel, D.A.1
Fader, P.S.2
Bradlow, E.T.3
-
55
-
-
0033461744
-
Marketing, business processes, and shareholder value: an organizationally embedded view of marketing activities and the discipline of marketing
-
Special Issue
-
Srivastava, R. K., Shervani, T. A., & Fahey, L. (1999). Marketing, business processes, and shareholder value: an organizationally embedded view of marketing activities and the discipline of marketing. Journal of Marketing, 63, 168-179, Special Issue.
-
(1999)
Journal of Marketing
, vol.63
, pp. 168-179
-
-
Srivastava, R.K.1
Shervani, T.A.2
Fahey, L.3
-
56
-
-
84984066630
-
Change of preferences under time pressure: choices and judgments
-
Svenson, O., & Edland, A. (1987). Change of preferences under time pressure: choices and judgments. Scandinavian Journal of Psychology, 28, 322-330.
-
(1987)
Scandinavian Journal of Psychology
, vol.28
, pp. 322-330
-
-
Svenson, O.1
Edland, A.2
-
57
-
-
1442357155
-
Recapturing lost customers
-
Thomas, J. S., Blattberg, R. C., & Fox, E. J. (2004). Recapturing lost customers. Journal of Marketing Research, 41, 31-45.
-
(2004)
Journal of Marketing Research
, vol.41
, pp. 31-45
-
-
Thomas, J.S.1
Blattberg, R.C.2
Fox, E.J.3
-
58
-
-
77958459524
-
The use of sales contests among salesmen
-
Tosdal, H. R. (Ed.). (1924). The use of sales contests among salesmen. Harvard Business Review, 2(4), 480-489.
-
(1924)
Harvard Business Review
, vol.2
, Issue.4
, pp. 480-489
-
-
Tosdal, H.R.1
-
59
-
-
77958494884
-
Successful sales contests
-
Tousley, R. D. (1949). Successful sales contests. Journal of Marketing, 13, 559.
-
(1949)
Journal of Marketing
, vol.13
, pp. 559
-
-
Tousley, R.D.1
-
60
-
-
77958510791
-
Marketers tire of the game
-
Vence, D. L. (2005). Marketers tire of the game. Marketing News, 15, 13.
-
(2005)
Marketing News
, vol.15
, pp. 13
-
-
Vence, D.L.1
-
61
-
-
4644312789
-
A customer lifetime value framework for customer selection and resource allocation strategy
-
Venkatesan, R., & Kumar, V. (2004). A customer lifetime value framework for customer selection and resource allocation strategy. Journal of Marketing, 68, 106-125.
-
(2004)
Journal of Marketing
, vol.68
, pp. 106-125
-
-
Venkatesan, R.1
Kumar, V.2
-
62
-
-
77958484372
-
-
Retrieved June 2004 from
-
Warner, C., & Spencer, J. (1991). Radio and television sales staff profiles, compensation, practices, and motivation. Retrieved June 2004 from http://www. charleswarner. us/indexppr. html.
-
(1991)
Radio and television sales staff profiles, compensation, practices, and motivation
-
-
Warner, C.1
Spencer, J.2
-
64
-
-
84950610771
-
Sales contest: what we know and what we need to know
-
Wildt, A. R., Parker, J. D., & Harris, C. E., Jr. (1980-1981). Sales contest: what we know and what we need to know. The Journal of Personal Selling & Sales Management, 1, 57.
-
(1980)
The Journal of Personal Selling & Sales Management
, vol.1
, pp. 57
-
-
Wildt, A.R.1
Parker, J.D.2
Harris Jr., C.E.3
-
65
-
-
38249037511
-
Assessing the impact of sales-force sales contests: an application
-
Wildt, A. R., Parker, J. D., & Harris, C. E., Jr. (1987). Assessing the impact of sales-force sales contests: an application. Journal of Business Research, 15, 145-155.
-
(1987)
Journal of Business Research
, vol.15
, pp. 145-155
-
-
Wildt, A.R.1
Parker, J.D.2
Harris Jr., C.E.3
-
67
-
-
0001026839
-
The harassed decision maker: time pressures, distractions, and the use of evidence
-
Wright, P. (1974). The harassed decision maker: time pressures, distractions, and the use of evidence. Journal of Applied Psychology, 59, 555-561.
-
(1974)
Journal of Applied Psychology
, vol.59
, pp. 555-561
-
-
Wright, P.1
|