Breach begets breach: Trickle-down effects of psychological contract breach on customer service

Journal of Management

Volumn 36, Issue 6, 2010, Pages 1578-1607

  Bordia, Prashant ^a   Restubog, Simon Lloyd D ^a   Bordia, Sarbari ^a   Tang, Robert L ^b  

^a AUSTRALIAN NATIONAL UNIVERSITY   (Australia)

^b and Institution Management   (Philippines)

Author keywords

customer service; psychological contract breach; social exchange theory

Indexed keywords

EID: 77957666974     PISSN: 01492063     EISSN: 15571211     Source Type: Journal    
DOI: 10.1177/0149206310378366     Document Type: Article

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