Citizens and service channels: Channel choice and channel management implications

International Journal of Electronic Government Research

Volumn 6, Issue 2, 2010, Pages 37-53

  Pieterson, Willem ^a  

^a UNIVERSITY OF TWENTE   (Netherlands)

Author keywords

Channel behavior; Channel choice; Channel usage; E government; Multi channel management; Public service delivery; Service channels

Indexed keywords

CHANNEL BEHAVIOR; CHANNEL CHOICE; CHANNEL USAGES; E-GOVERNMENT; PUBLIC SERVICE DELIVERIES; SERVICE CHANNELS;

COMMERCE; GOVERNMENT DATA PROCESSING; MARKETING;

COST REDUCTION;

EID: 77954107186     PISSN: 15483886     EISSN: 15483894     Source Type: Journal    
DOI: 10.4018/jegr.2010040103     Document Type: Article

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