Why E-government usage lags behind: Explaining the gap between potential and actual usage of electronic public services in the Netherlands

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 4084 LNCS, Issue , 2006, Pages 269-280

  Van Deursen, Alexander ^a   Van Dijk, Jan ^a   Ebbers, Wolfgang ^a  

^a UNIVERSITY OF TWENTE   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SYSTEMS; DIGITAL DEVICES; INTERNET; MOTIVATION; PUBLIC POLICY;

DIGITAL SKILLS; DIGITAL TECHNOLOGIES; E-GOVERNMENT; ELECTRONIC PUBLIC SERVICES;

GOVERNMENT DATA PROCESSING;

EID: 33750032056     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/11823100_24     Document Type: Conference Paper

References (14)

1. Accenture: Leadership in Customer Service: New Expectations, New Experiences. Accenture (2005)
2. Eurostat: e-Government 2004: Internet based interaction with European businesses and citizens. Statistic in focus, n. 35 (2005).
3. ISO: e-Government, More than an automation of government services http://www.isc.ie/downloads/egovernment.pdf. (2003).
4. van Dijk, J.A.G.M.: A Framework for Digital Divide Research. Journal of Communication/ Revue de Communication Electronique, Volume 12, Nrs 1 and 2 (2003).
5. van Dijk, J.A.G.M.: The Deepening Divide, Inequality in the Information Society. London: Thousand Oaks (2005).
6. Centraal Bureau voor Statistiek (2006). De digitale economie 2005. CBS Voorburg-Heerlen.
7. Hofstede, Geert H. (2001), Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations, Thousand Oaks: Sage Publication Inc.
8. Eurostat: The digital divide in Europe. Statistic in focus, n. 38 (2005).
9. Hargittai, E.: Beyond Logs and Surveys: In-Depth Measures of People's Web Use Skills. Journal of the American Society for Information Science and Technology. 53(14): 1239- 1244 (2002).
10. Hargittai, E.: Second-Level Digital Divide: Differences in People's Online Skills. First Monday. 7(4) http://firstmonday.org/issues/issue7-4/ hargittai/ (2002).
11. Claeys, L. and Spec, S.: Een virtuele illusie of rele kansen? Gender in de netwerkmaatschappij. Antwerpen: Steunpunt Gelijkekansenbeleid (2005).
12. Bongers, F., Holland, C., Vermaas, K. en Vandeberg, R.: Burgers aan bod. Dialogic innovatie en interactie, Utrecht (2004).
13. Staps, K.: Het digitale loket. Een nieuwe revolutie op het gebied van dienstverlenen? Dienst Algemene en Publiekszaken gemeente Eindhoven (2005).
14. Besseling, E. en Boom, E.: Veelbelovend Eindhoven. Onderzoek naar www.eindhoven.nl. Uitgevoerd door NetPanel, in opdracht van de gemeente Eindhoven (2002).