Conflict in workgroups

The SAGE Handbook of Organizational Behavior: Volume I - Micro Approaches

Volumn , Issue , 2008, Pages 262-276

  Jehn, Karen A ^a   Rispens, Sonja ^b  

^a LEIDEN UNIVERSITY   (Netherlands)

^b UNIVERSITY OF TWENTE   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 77954010312     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4135/9781849200448.n15     Document Type: Chapter

References (100)

1. Amason, A. C. Schweiger, D. M. 'Resolving the paradox ofconflict, strategic decision making, and organizational performance'International Journal of Conflict Management 5 239-253. (1994)doi:10.1108/eb022745 http://dx.doi.org/10.1108/eb022745
2. Amason, A. 'Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: Resolving a paradox for the top management teams'Academy of Management Journal 39 123-148. (1996)doi:10.2307/256633 http://dx.doi.org/10.2307/256633
3. Arellano, C. Markman, H. 'The managing affect and differences scale (MADS): A self report measure assessing conflict management in couples'Journal of Family Psychology 9 319-334. (1995)doi:10.1037/0893-3200.9.3.319 http://dx.doi.org/10.1037/0893-3200.9.3.319
4. Argyris, C. 'Single loop and double loop models in research on decision making'Administartive Science Quarterly 21 363-375. (1976)doi:10.2307/2391848 http://dx.doi.org/10.2307/2391848
5. Balkundi, P. Harrison, D. A. 'Ties, leaders, and time in teams: Strong inference about network structure's effects on team viability and performance'Academy of Management Journal 49 49-68. (2006)doi:10.5465/AMJ.2006.20785500 http://dx.doi.org/10.5465/AMJ.2006.20785500
6. Barrick, M. Stewart, G. Neubert, M. J. Mount, M. 'Relating member ability and personality to work-team processes and team effectiveness'Journal of Applied Psychology 83 377-391. (1998)doi:10.1037/0021-9010.83.3.377 http://dx.doi.org/10.1037/0021-9010.83.3.377
7. Bazerman, M.(2002) Judgement in Managerial Decision Making (5th edn). New York: Wiley.
8. Bernstein, D. A., Clarke-Stewart, A. Roy E. J., and Wickens C. D.(1997) Psychology (4th edn). New York: Houghton Mifflin.
9. Bijleveld, E., Jehn, K. A. and Barreto, M.(2005) 'Asymmetriesof perceptionin organizational conflict', Working Paper, Leiden University, The Netherlands.
10. Boulding, K.(1963) Conflict and Defense. New York: Harper and Row.
11. Bourgeois, L. J. 'Strategic goals, perceived uncertainty, and economic performance in volatile environments'Academy of Management Journal 28 548-573. (1985)doi:10.2307/256113 http://dx.doi.org/10.2307/256113
12. Brief, A. P. Weiss, H. M. 'Organizational behavior: Affect in the workplace'Annual Review of Psychology 53 279-307. (2002)doi:10.1146/annurev.psych.53.100901.135156 http://dx.doi.org/10.1146/annurev.psych.53.100901.135156
13. Burke, P. J. Stets, J. E. 'Trust and commitment through self-verification'Social Psychology Quarterly 62 347-360. (1999)doi:10.2307/2695833 http://dx.doi.org/10.2307/2695833
14. Carnevale, P. J. Probst, T. M. 'Social values and social conflict in creative problem solving and categorization'Journal of Personality and Social Psychology 74 1300-1309. (1998)doi:10.1037/0022-3514.74.5.1300 http://dx.doi.org/10.1037/0022-3514.74.5.1300
15. Christiansen, A. Shenk, J. 'Communications, conflict, and psychological distance in nondistressed, clinic, and divorcing couples'Journal of Consulting and Clinical Psychology 59 458-463. (1991)doi:10.1037/0022-006X.59.3.458 http://dx.doi.org/10.1037/0022-006X.59.3.458
16. Cloven, D. Roloff, M. 'The chilling effect of aggressive potential on the expression of complaints in intimate relationships'Communication Monographs 60 199-219. (1993)doi:10.1080/03637759309376309 http://dx.doi.org/10.1080/03637759309376309
17. Coser, L.(1956) The Functions of Social Conflict. Glencoe, IL: Free Press.
18. Davis, M. S. 'That's interesting! Toward a phenomenology of sociology and a sociology of phenomenology'Philosphy of the Social Sciences 1 309-344. (1971)
19. De Dreu, C. K. W. Weingart, L. R. 'Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis'Journal of Applied Psychology 88 741-749. (2003)doi:10.1037/0021-9010.88.4.741 http://dx.doi.org/10.1037/0021-9010.88.4.741
20. De Dreu, C. K. W. 'When too much and too little hurts: Evidence for a curvilinear relationship between task conflict and innovation in teams'Journal of Management 32 83-107. (2006)doi:10.1177/0149206305277795 http://dx.doi.org/10.1177/0149206305277795
21. De Dreu, C. K. W. Evers, A. Beersma, B. Kluwer, E. S. Nauta A. 'A theory based measure of conflict management strategies in the workplace'Journal of Organizational Behavior 22 645-668. (2001)doi:10.1002/job.107 http://dx.doi.org/10.1002/job.107
22. De Dreu, C. W. K. Van Dierendock, D. Dijkstra, M. T. 'Looking back, looking ahead: Conflictat work and individual health and well-being'International Journal of Conflict Management 15 (1) 6-26. (2004)doi:10.1108/eb022905 http://dx.doi.org/10.1108/eb022905
23. Deutsch, M.(1973) The Resolution of Conflict. New Haven: Yale University Press.
24. Eisenhardt, K. M. Bourgeois, L. J. 'Politics of strategic decision making: Toward a mid-range theory'Academy of Management Journal 31 737-770. (1988)doi:10.2307/256337 http://dx.doi.org/10.2307/256337
25. Eisenhardt, K. M. Schoonhoven, C. B. 'Organizational growth: Linking founding team, strategy, environment and growth among U. S. semiconductor ventures'Administrative Science Quarterly 35 504-529. (1990)doi:10.2307/2393315 http://dx.doi.org/10.2307/2393315
26. Evan, W. 'Conflict and performance in R&D organizations'Industrial Management Review 7 37-46. (1965)
27. Gottman, J. M. Krokoff, L. J. 'Marital interaction and satisfaction - A longitudinal view'Journal of Consulting and Clinical Psychology 57 47-52. (1989)doi:10.1037/0022-006X.57.1.47 http://dx.doi.org/10.1037/0022-006X.57.1.47
28. Greer, L. L. and Jehn, K. A.(2005) 'Relationship and task conflict in e-mail: Performance effects moderated by influence tactic usage', International Association of Conflict Management Conference, Seville, Spain.
29. Greer, L. L., Jehn, K. A. and Thatcher, S. M. B.(2006) 'Demographic faultline token splits, Effects on conflict and performance', Academy of Management, Atlanta, GA.
30. Hackman, J. R.(1987) 'The design of work teams', in J. W. Lorsch (ed.), Handbook of Organizational Behavior. Englewood Cliffs, NJ: Prentice-Hall, pp. 315-342.
31. Hackman, J. R. Wageman, R. 'A theory of team coaching'Academy of Management Review 30 269-287. (2005)doi:10.5465/AMR.2005.16387885 http://dx.doi.org/10.5465/AMR.2005.16387885
32. Hekathorn, D. 'A unified model for bargaining and conflict'Behavorial Science 25 261-284. (1980)doi:10.1002/bs.3830250404 http://dx.doi.org/10.1002/bs.3830250404
33. Hopmann, P. T.(1996) Negotiation Process and the Resolution of International Conflicts. Columbia: University of South Carolina Press.
34. Jehn, K. A. 'Enhancing effectiveness: An investigation of advantages and disadvantages of value-based intragroup conflict'International Journal of Conflict Management 5 (3) 223-238. (1994)doi:10.1108/eb022744 http://dx.doi.org/10.1108/eb022744
35. Jehn, K. A. 'A multimethod examination of the benefits and detriments of intragroup conflict'Administrative Science Quarterly 40 256-282. (1995)doi:10.2307/2393638 http://dx.doi.org/10.2307/2393638
36. Jehn, K. A. 'A qualitative analysis of conflict types and dimensions in organizational groups'Administrative Science Quarterly 42 530-557. (1997)doi:10.2307/2393737 http://dx.doi.org/10.2307/2393737
37. Jehn, K. A. and Barreto, M.(2005) 'The effects of conflict asymmetry on workgroup outcomes', European Association of Experimental Social Psychology Conference, Wurzburg, Germany.
38. Jehn, K. A. De Wit, F. Barreto, M. Rink, F.(2008a) 'Conflict asymmetries: Effects on motivation, attitudes, and performance'International Association for Conflict Management.
39. Jehn, K. A. Bendersky, C. 'Intragroup conflict in organizations: A contingency perspective on the conflict-outcome relationship'Research in Organizational Behavior 25 187-242. (2003)doi:10.1016/S0191-3085(03)25005-X http://dx.doi.org/10.1016/S0191-3085%2803%2925005-X
40. Jehn, K. A. Chatman, J. A. 'The influence of proportional and perceptual conflict composition on team performance'The International Journal of Conflict Management 11 56-73. (2000)doi:10.1108/eb022835 http://dx.doi.org/10.1108/eb022835
41. Jehn, K. Greer, L. Levine, S. Szulanski, G. 'The effects of conflict types, dimensions, and emergent states on group outcomes'Group Decision and Negotiation forthcoming (2008b).
42. Jehn, K. A. Mannix, E. 'The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance'Academy of Management Journal 44 238-251. (2001)doi:10.2307/3069453 http://dx.doi.org/10.2307/3069453
43. Jehn, K. A. Northcraft, G. Neale, M. 'Why differences make a difference: A field study of diversity, conflict, and performance in workgroups'Administrative Science Quarterly 44 741-763. (1999)doi:10.2307/2667054 http://dx.doi.org/10.2307/2667054
44. Jehn, K. A. Rispens, S. Thatcher, S. M. B.(2008c) 'Do you hear what I hear?: The effects of conflict asymmetry on workgroup and individual outcomes mediated by emergent states and social'Academy of Management.
45. Jehn, K. A. Rupert, J. Nauta, A. 'The effects of conflict asymmetry on mediation outcomes: Satisfaction, work motivation and absenteeism'International Journal of Conflict Management 17 (2) 96-109. (2006)doi:10.1108/10444060610736594 http://dx.doi.org/10.1108/10444060610736594
46. Johnson, K. L. Roloff, M. E. 'Correlates of the perceived resolvability and relational consequences of serial arguing on dating relationships: Argumentative features and the use of coping strategies'Journal of Social and Personal Relationships 17 (4-5) 676-686. (2000)doi:10.1177/0265407500174011 http://dx.doi.org/10.1177/0265407500174011
47. Jones, T. Remland, M. 'Nonverbal communication and conflict escalation: An attribution-based model'The International Journal of Conflict Management 4 119-137. (1993)doi:10.1108/eb022723 http://dx.doi.org/10.1108/eb022723
48. Katz, L. F., Kramer, L. and Gottman, J.(1992) 'Conflict and emotions in marital, sibling, and peer relationships', in C. U. Shantz and W. W. Hartup (eds), Conflict in Child and Adolescent Development. New York: Cambridge University Press, pp. 122-149.
49. Kluwer, E. S. Mikula, G. 'Gender related inequalities in the division of family work in close relationships: a social psychological perspective'European Review of Social Psychology 13 185-216. (2002)doi:10.1080/10463280240000064 http://dx.doi.org/10.1080/10463280240000064
50. Li, J. Hambrick, D. C. 'Factional groups: A new vantage on demographic faultlines, conflict, and disintegration in work teams'Academy of Management Journal 48 794-813. (2005)
51. Lind, E. and Tyler, T.(1988) The Social Psychology of Procedural Justice. New York: Plenum.
52. Major, B.(1987) 'Gender, justice, and the psychology of entitlement', in P. Shaver and C. Hendrick (eds), Review of Personality and Social Psychology. Beverly Hills, CA: Sage Publications Inc., pp. 124-148.
53. Mandel, R.(1979) Perception, Decision Making and Conflict. Washington, DC: University Press of America.
54. March, J. and Simon, H.(1958) Organizations. New York: Wiley.
55. Matsuo, M. 'Customer orientation, conflict, and innovativeness in Japanese sales departments'Journal of Business Research 59 242-250. (2006)doi:10.1016/j.jbusres.2005.06.002 http://dx.doi.org/10.1016/j.jbusres.2005.06.002
56. Mitroff, I. Barabba, V. Kilmann, R. 'The application of behavioral and philosophical technologies to strategic planning: A case-study of a large federal agency'Management Science 24 44-58. (1977)doi:10.1287/mnsc.24.1.44 http://dx.doi.org/10.1287/mnsc.24.1.44
57. Nauta, A. De Dreu C. K. W. Van der Vaart T. 'Social value orientation, organizational goal concerns and interdepartemental problem solving behavior'Journal of Organizational Behavior 23 199-213. (2002)doi:10.1002/job.136 http://dx.doi.org/10.1002/job.136
58. Nemeth, C. J. 'Differential contributions of majority and minority influence'Psychological Review 93 23-32. (1986)doi:10.1037/0033-295X.93.1.23 http://dx.doi.org/10.1037/0033-295X.93.1.23
59. Nemeth, C. J. 'Dissent as driving cognition, attitudes, and judgments'Social Cognition 13 279-291. (1995)
60. Nemeth, C. J.(2001) 'The art of mentoring: It's personal', in F. Buschini and E. Lage (eds), Penser la Vie, le Social, la Nature: Mélanges en l'honneur de Serge Moscovici. Paris: Editions de la Maison des Sciences de l'Homme.
61. Nibler, R. Harris, K. L. 'The effects of culture and cohesiveness on intragroup conflict and effectiveness'The Journal of Social Psychology 12 (1) 613-631. (2003)
62. Nijdam, N. E.(1998) The Functioning of Work Teams. Unpublished master's thesis, University of Amsterdam, The Netherlands.
63. Pelled, L. H. 'Relational demography and perceptions of group conflict and performance: A field investigation'The International Journal of Conflict Management 7 230-246. (1996)doi:10.1108/eb022783 http://dx.doi.org/10.1108/eb022783
64. Pelled, L. H. 'Relational demography and perceptions of group conflict and performance, A field investigation'International Journal of Conflict Resolution 22 (1) 54-67. (1997)
65. Pelled, L. H. Eisenhardt, K. M. Xin, K. R. 'Exploring the black box. An analysis of work group diversity, conflict, and performance'Administrative Science Quarterly 44 (1) 1-28. (1999)doi:10.2307/2667029 http://dx.doi.org/10.2307/2667029
66. Pelz, D. C. and Andrews, W. P.(1966) Scientists in Organizations: Productive Climates for Research and Development. New York: Wiley.
67. Pinkley, R. 'Dimensions of the conflict frame: Disputant interpretations of conflict'Journal of Applied Psychology 75 117-128. (1990)doi:10.1037/0021-9010.75.2.117 http://dx.doi.org/10.1037/0021-9010.75.2.117
68. Pondy, L. R. 'Organizational conflict: Concepts and models'Administrative Science Quarterly 12 297-320. (1967)
69. Pondy, L. R. 'Varieties of organizational conflict'Administrative Science Quarterly 14 499-506. (1969)doi:10.2307/2391586 http://dx.doi.org/10.2307/2391586
70. Putnam, L. L. and Poole, M. S.(1987) 'Conflict and negotiation', in F. M. Jablin, L. L. Putnam, K. H. Roberts and L. W. Porter (eds), Handbook of Organizational Communication: An Interdisciplinary Perspective. Beverly Hills, CA: Sage, pp. 549-599.
71. Pruitt, D. G. 'Process and outcome in community mediation'Negotiation Journal on the Process of Dispute Settlement 11 365-377. (1995)
72. Pruitt, D. and J. Rubin(1986) Social Conflict: Escalation, Stalemate and Settlement. New York: Random House.
73. Rahim M. A. Antonioni D. Psenicka, C. 'A structural equations model of leader power, subordinates' style of handling conflict and job performance'International Journal of Conflict Mangement 12 191-211. (2001)doi:10.1108/eb022855 http://dx.doi.org/10.1108/eb022855
74. Rahim, M. A. Magner, N. 'Confirmatory factor-analysis of the styles of handling interpersonal conflict - First-order factor model and its invariance across groups'Journal of Applied Psychology 80 (1) 122-132. (1995)doi:10.1037/0021-9010.80.1.122 http://dx.doi.org/10.1037/0021-9010.80.1.122
75. Rapoport, A.(1960) Fights, Games, and Debates. Ann Arbor, University of Michigan Press.
76. Rau, D. 'The influence of relationship conflict and trust on the transactive memory'Small Group Research 36 (6) 746-771. (2005)doi:10.1177/1046496405281776 http://dx.doi.org/10.1177/1046496405281776
77. Riordan, C. M. Shore, L. M. 'Demographic diversity and employee attitudes: An empirical examination of relational demography within work units'Journal of Applied Psychology 82 342-358. (1997)doi:10.1037/0021-9010.82.3.342 http://dx.doi.org/10.1037/0021-9010.82.3.342
78. Rispens, S.(2006) Multiple Interdependencies and Workgroup Effectiveness. Doctoral dissertation, Ridderkerk: Ridderprint B. V.
79. Rispens, S. Greer, L. L. Jehn, K. A.(2006) 'Can relationship conflict be positive? Exploring the moderating role of interdependence on the link between relationship conflict and workgroup performance'International Association for Conflict Management.
80. Rispens, S., Jehn, K. A. and Thatcher, S. M. B.(2005a) 'Creating constructive task conflict: reward structures and group process training', International Association for Conflict Management, Seville, Spain.
81. Rispens, S., Jehn, K. A. and Thatcher, S.(2005b) 'Asymmetric conflict in workgroups: Effects on group processes and performance', Work and Organizational Psychology Conference, Rotterdam, The Netherlands.
82. Rollin, S. Dowd, T. 'Conflict resolution: A model for effective marital and family relations'American Journal of Family Therapy 7 61-67. (1979)doi:10.1080/01926187908250303 http://dx.doi.org/10.1080/01926187908250303
83. Roseman, I. J. Wiest, C. Swartz, T. S. 'Phenomenology, behaviors, and goals differentiate discrete emotions'Journal of Personality and Social Psychology 67 206-221. (1994)doi:10.1037/0022-3514.67.2.206 http://dx.doi.org/10.1037/0022-3514.67.2.206
84. Ross, R.(1989) 'Conflict', in R. Ross and J. Ross (eds), Small Groups in Organizational Settings. Englewood Cliffs, NJ: Prentice-Hall, pp. 139-178.
85. Schweiger, D. Sandberg, W. Rechner, P. 'Experiential effects of dialectical inquiry, devil's advocacy, and consensus approaches to strategic decision making'Academy of Management Journal 32 745-772. (1989)doi:10.2307/256567 http://dx.doi.org/10.2307/256567
86. Stasser, G. Stewart, D. D. 'The discovery of hidden profiles by decision making groups: Solving a problem versus making a judgment'Journal of Personality and Social Psychology 63 426-434. (1992)doi:10.1037/0022-3514.63.3.426 http://dx.doi.org/10.1037/0022-3514.63.3.426
87. Staw, B. M. Sandelands, L. E. Dutton, J. E. 'Threat-rigidity effects in organizational behavior: A multilevel analysis'Administrative Science Quarterly 26 501-524. (1981)doi:10.2307/2392337 http://dx.doi.org/10.2307/2392337
88. Swann, W. B.(1990) 'To be adored or to be known? The interplay of self-enhancement and self-verification', in E. T. Higgins and R. M. Sorrentino (eds), Handbook of Motivation and Cognition. New York, NY: Guilford, pp. 408-450.
89. Swann, W. B.(1999) Resilient Identities: Self, Relationships, and the Construction of Social Reality. New York: Basic Books.
90. Swann, W. B. de la Ronde, C. Hixon, J. G. 'Authenticity and positivity strivings in marriage and courtship'Journal of Personality and Social Psychology 66 857-869. (1994)doi:10.1037/0022-3514.66.5.857 http://dx.doi.org/10.1037/0022-3514.66.5.857
91. Swann, W. B. Jr., Rentfrow, P. J. and Guinn, J.(2002) 'Self-verification: The search for coherence', in M. Leary and J. Tagney (eds), Handbook of Self and Identity.Guilford, New York.
92. Thomas, K. W.(1992) 'Conflict and negotiations in organizations', in M. Dunnette and L. Hough (eds), Handbook of Industrial and Organizational Psychology. Palo Alto, CA: Consulting Psychologists Press, pp. 651-718.
93. Thompson, L. 'Family work: Women's sense of fairness'Journal of Family Issues 12 181-196. (1991)doi:10.1177/019251391012002003 http://dx.doi.org/10.1177/019251391012002003
94. Tjosvold, D. 'Rights and responsibilities of dissent: Cooperative conflict'Employee Responsibilities and Rights Journal 4 13-23. (1991)doi:10.1007/BF01390435 http://dx.doi.org/10.1007/BF01390435
95. Tsui, A. S. O'Reilly, C. A. 'Beyond simple demographic effects: The importance of relational demography in superior-subordinate dyads'Academy of Management Journal 32 402-423. (1989)doi:10.2307/256368 http://dx.doi.org/10.2307/256368
96. Tsui, A. S. Egan, T. D. O'Reilly, C. A. 'Being different: Relational demography and organizational attachment'Administrative Science Quarterly 37 549-577. (1992)doi:10.2307/2393472 http://dx.doi.org/10.2307/2393472
97. Tyler, T. R.(1986) 'Procedural justice in organizations', in R. J. Lewicki, B. H. Sheppard and M. H. Hazerman (eds), Research on Negotiation in Organizations. Greenwich, CT: JAI Press, pp. 7-23.
98. Tyler, T. R. 'Why people cooperate with organizations: An identity based perspective'Research in Organizational Behavior 21 201-246. (1999)
99. Zuk, G. H. 'The confict cycle in families and therapy'Contemporary Family Therapy 10 (3) 45-153. (1988)
100. Zuk, C. Zuk, G. 'The conflict cycle in the case of an adolescent in crisis'Contemporary Family Therapy 11 259-266. (1989)doi:10.1007/BF00919465 http://dx.doi.org/10.1007/BF00919465