The consumer direct services revolution in grocery retailing: An exploratory investigation

Managing Service Quality

Volumn 16, Issue 1, 2006, Pages 78-96

  Teller, Christoph ^a   Kotzab, Herbert ^b   Grant, David B ^c  

^a VIENNA UNIVERSITY OF ECONOMICS AND BUSINESS   (Austria)

^b Department of International Economics and Management   (Denmark)

^c HERIOT WATT UNIVERSITY   (United Kingdom)

Author keywords

Consumers; Internet; Retailing

Indexed keywords

EID: 31744447224     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610639973     Document Type: Article

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