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Volumn 49, Issue 4, 2001, Pages 605-625

Assessing user needs, satisfaction, and library performance at The University of Washington Libraries

(1) Hiller, Steve a

a UNIVERSITY OF WASHINGTON (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035535982 PISSN: 00242594 EISSN: None Source Type: Journal
DOI: None Document Type: Review

Times cited : (67)

References (22)

1
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- (a SPEC Kit compiled by Elaine Brekke. Systems and Procedures Exchange Center) (SPEC Kit 205). Washington, DC: ARL
- (1994) User surveys in ARL libraries

2
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- SPEC Kit No. 148. Washington, DC: ARL
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3
- 0010186387
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- (1984) User studies in ARL libraries

4
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- SPEC Kit No. 71. Washington, DC: ARL
- (1981) User surveys and evaluation of library services

5
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- Unpublished paper presented at the Association of Research Libraries Measuring Service Quality Symposium on the New Culture of Assessment, Washington, DC, October 2000
- (2000) User's perceptions of library service quality: A "LibQUAL+" interview study
- Cook, C.¹ Heath, F.²

6
- 0003032840
- SERVQUAL and the quest for new measures
- (1999) ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from APL, CNI, and SPARC , vol.207 , pp. 12-13
- Cook, C.¹ Heath, F.²

7
- 84923748860
- 66th IFLA Council and General Conference, Jerusalem, Israel, 13-18 August. Retrieved November 30, 2000 from the World Wide Web:
- (2000) A new culture of assessment: Preliminary report on the ARL SERVQUAL survey
- Cook, C.¹ Heath, F.² Thompson, B.³

8
- 0003158604
- LibQUAL+: One instrument in the new measures toolbox
- (2000) ARL Newsletter: A Bimonthly Report on Research Library Issues and Actions from ARL, CNI, and SPARC , vol.212 , pp. 4-7
- Cook, C.¹ Heath, F.² Thompson, B.³

9
- 0034339676
- A meta-analysis of response rates in Web or Internet-based surveys
- (2000) Educational and Psychological Measurement , vol.60 , Issue.6 , pp. 821-836
- Cook, C.¹ Heath, F.² Thompson, B.³

10
- 0000036665
- Reliability and validity of SERVQUAL scores used to evaluate perceptions of library service quality
- (2000) Journal of Academic Librarianship , vol.26 , Issue.4 , pp. 248-258
- Cook, C.¹ Thompson, B.²

11
- 0004206321
- Norwood, NJ: Ablex
- (1996) Service quality in academic libraries
- Hernon, P.¹ Altman, E.²

12
- 0003509672
- Chicago: American Library Association
- (1998) Assessing service quality: Satisfying the expectations of library customers
- Hernon, P.¹ Altman, E.²

13
- 0003785174
- Norwood, NJ: Ablex
- (1990) Evaluation and library decision making
- Hernon, P.¹ McClure, C.²

14
- 0003804291
- Chicago: American Library Association
- (2001) Delivering satisfaction and service quality: A customer-based approach for libraries
- Hernon, P.¹ Whitman, J.²

15
- 84923748859
- Living the Future II Conference, Tucson, Arizona, April 22, 1998. Retrieved November 30, 2000 from the World Wide Web
- (1998) Building a culture of assessment in academic libraries - Obstacles and possibilities
- Lakos, A.¹

16
- 0030493253
- Changing the concept and measure of service quality in academic libraries
- (1996) Journal of Academic Librarianship , vol.22 , Issue.3 , pp. 181-190
- Nitecki, D.¹

17
- 0010217707
- New measures for research libraries
- (1999) Journal of Academic Librarianship , vol.25 , Issue.6 , pp. 484-487
- Nitecki, D.¹ Franklin, B.²

18
- 0010171448
- Unpublished paper presented at the Association of Research Libraries Measuring Service Quality Symposium on the New Culture of Assessment, Washington, DC, October 2000
- (2000) Respresentativeness versus response rate: It ain't the response rate!
- Thompson, B.¹

19
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- Seattle: University of Washington Libraries
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20
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- (2000) UW Libraries assessment page

21
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- Chicago: American Library Association
- (1990) Measuring academic library performance: A practical approach
- Van House, N.¹ Weil, N.² McClure, C.³

22
- 0010218821
- Building the user-centered library
- (1995) RQ , vol.34 , Issue.3 , pp. 297-302
- Wilson, L.¹

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.