Do employees' feelings really matter in service-quality management?

European Business Review

Volumn 22, Issue 3, 2010, Pages 318-338

  Slåtten, Terje ^a  

^a INLAND NORWAY UNIVERSITY OF APPLIED SCIENCES   (Norway)

Author keywords

Customer services quality; Employee behaviour; Employee relations; Individual psychology; Management styles

Indexed keywords

EID: 77952379083     PISSN: 0955534X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09555341011041001     Document Type: Article

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