Key attributes of internal service recovery strategies as perceived by frontline food service employees

International Journal of Hospitality Management

Volumn 25, Issue 3, 2006, Pages 496-509

  Yoo, Joanne Jung Eun ^a   Shin, Seo Young ^b   Yang, Il Sun ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b Yonsei University   (South Korea)

Author keywords

Frontline employee; Internal service recovery; Restaurant; Service recovery strategy

Indexed keywords

EID: 33747343236     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2005.01.002     Document Type: Article

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