메뉴 건너뛰기




Volumn 20, Issue 2, 2010, Pages 115-134

Examining the effects of website-induced flow in professional sporting team websites

Author keywords

Consumer behaviour; Customer loyalty; Internet; Marketing; Sports

Indexed keywords


EID: 77952222345     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662241011032209     Document Type: Article
Times cited : (133)

References (87)
  • 1
    • 77952134885 scopus 로고    scopus 로고
    • A global goodness-of-fit index for PLS structural equation modeling
    • oral communication to PLS Club, HEC School of Management, Paris.
    • Amato, S., Vinzi, V. and Tenenhaus, M. (2004), “A global goodness-of-fit index for PLS structural equation modeling”, oral communication to PLS Club, HEC School of Management, Paris.
    • (2004)
    • Amato, S.1    Vinzi, V.2    Tenenhaus, M.3
  • 2
    • 0000892721 scopus 로고    scopus 로고
    • Negative emotions in marketing research: affect or artifact?
    • Babin, B.J., Darden, W. and Babin, L.A. (1998), “Negative emotions in marketing research: affect or artifact?”, Journal of Business Research, Vol. 42 No. 3, pp. 271-285.
    • (1998) Journal of Business Research , vol.42 , Issue.3 , pp. 271-285
    • Babin, B.J.1    Darden, W.2    Babin, L.A.3
  • 4
    • 33744535216 scopus 로고    scopus 로고
    • eTrans Qual: a transaction process-based approach for capturing service quality in online shopping
    • Bauer, H.H., Falk, T. and Hammerschmidt, M. (2006), “eTrans Qual: a transaction process-based approach for capturing service quality in online shopping”, Journal of Business Research, Vol. 59 No. 7, pp. 866-875.
    • (2006) Journal of Business Research , vol.59 , Issue.7 , pp. 866-875
    • Bauer, H.H.1    Falk, T.2    Hammerschmidt, M.3
  • 5
    • 39649097378 scopus 로고    scopus 로고
    • Hedonic and utilitarian shopping goals: the online experience
    • Bridges, E. and Florsheim, R. (2008), “Hedonic and utilitarian shopping goals: the online experience”, Journal of Business Research, Vol. 61 No. 4, pp. 309-314.
    • (2008) Journal of Business Research , vol.61 , Issue.4 , pp. 309-314
    • Bridges, E.1    Florsheim, R.2
  • 6
    • 0001982815 scopus 로고
    • The impact of feelings on ad-based affect and cognition
    • Burke, M.C. and Edell, J.A. (1989), “The impact of feelings on ad-based affect and cognition”, Journal of Marketing Research, Vol. 26 No. 1, pp. 69-83.
    • (1989) Journal of Marketing Research , vol.26 , Issue.1 , pp. 69-83
    • Burke, M.C.1    Edell, J.A.2
  • 7
    • 0042196983 scopus 로고
    • Transcendent benefits of high-risk sports
    • Celsi, R.L. (1992), “Transcendent benefits of high-risk sports”, Advances in Consumer Research, Vol. 19, pp. 636-641.
    • (1992) Advances in Consumer Research , vol.19 , pp. 636-641
    • Celsi, R.L.1
  • 8
    • 17044394746 scopus 로고
    • An exploration of high-risk leisure consumption through skydiving
    • Celsi, R.L., Rose, R.L. and Leigh, T.W. (1993), “An exploration of high-risk leisure consumption through skydiving”, Journal of Consumer Research, Vol. 20 No. 1, pp. 1-23.
    • (1993) Journal of Consumer Research , vol.20 , Issue.1 , pp. 1-23
    • Celsi, R.L.1    Rose, R.L.2    Leigh, T.W.3
  • 9
    • 70349417010 scopus 로고    scopus 로고
    • From outside lane to inside track: sport management research in the twenty-first century
    • Chadwick, S. (2009), “From outside lane to inside track: sport management research in the twenty-first century”, Management Decision, Vol. 47 No. 1, pp. 191-203.
    • (2009) Management Decision , vol.47 , Issue.1 , pp. 191-203
    • Chadwick, S.1
  • 10
    • 0032665871 scopus 로고    scopus 로고
    • Optimal experience of web activities
    • Chen, H., Wigand, R. and Nilan, M. (1999), “Optimal experience of web activities”, Computers in Human Behavior, Vol. 15 No. 5, pp. 585-608.
    • (1999) Computers in Human Behavior , vol.15 , Issue.5 , pp. 585-608
    • Chen, H.1    Wigand, R.2    Nilan, M.3
  • 11
    • 0035691263 scopus 로고    scopus 로고
    • Hedonic and utilitarian motivations for online retail shopping behavior
    • Childers, T.L., Carr, C., Peck, J. and Carson, S. (2001), “Hedonic and utilitarian motivations for online retail shopping behavior”, Journal of Retailing, Vol. 77, Winter, pp. 511-535.
    • (2001) Journal of Retailing , vol.77 , Issue.Winter , pp. 511-535
    • Childers, T.L.1    Carr, C.2    Peck, J.3    Carson, S.4
  • 15
    • 0002704641 scopus 로고    scopus 로고
    • Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments
    • Cronin, J.L., Brady, M.K. and Hult, G.T. (2000), “Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments”, Journal of Retailing, Vol. 76 No. 2, pp. 193-217.
    • (2000) Journal of Retailing , vol.76 , Issue.2 , pp. 193-217
    • Cronin, J.L.1    Brady, M.K.2    Hult, G.T.3
  • 23
    • 0001233586 scopus 로고
    • The power of feelings in understanding advertising effects
    • Edell, J.A. and Burke, M.C. (1987), “The power of feelings in understanding advertising effects”, Journal of Consumer Research, Vol. 14, December, pp. 421-433.
    • (1987) Journal of Consumer Research , vol.14 , Issue.December , pp. 421-433
    • Edell, J.A.1    Burke, M.C.2
  • 24
    • 0037274423 scopus 로고    scopus 로고
    • Empirical testing of a model of online store atmospherics and shopper responses
    • Eroglu, S.A., Machleit, K. and Davis, L. (2003), “Empirical testing of a model of online store atmospherics and shopper responses”, Psychology & Marketing, Vol. 20 No. 2, pp. 139-150.
    • (2003) Psychology & Marketing , vol.20 , Issue.2 , pp. 139-150
    • Eroglu, S.A.1    Machleit, K.2    Davis, L.3
  • 26
    • 84986059644 scopus 로고    scopus 로고
    • Internet users' adoption of web retailing: user and product dimensions
    • Fenech, T. and O'Cass, A. (2001), “Internet users' adoption of web retailing: user and product dimensions”, Journal of Product & Brand Management, Vol. 10 No. 6, pp. 361-381.
    • (2001) Journal of Product & Brand Management , vol.10 , Issue.6 , pp. 361-381
    • Fenech, T.1    O'Cass, A.2
  • 27
    • 0000797560 scopus 로고
    • A comparative analysis of two structural equation models: LISREL and PLS applied to market data
    • Praeger New York, NY
    • Fornell, C. and Bookstein, F.L. (1982), “A comparative analysis of two structural equation models: LISREL and PLS applied to market data”, in Ed. Fornell, C. (Ed.), A Second Generation of Multivariate Analysis, Praeger, New York, NY, pp. 289-324.
    • (1982) A Second Generation of Multivariate Analysis , pp. 289-324
    • Fornell, C.1    Fornell, C.2    Bookstein, F.L.3
  • 28
    • 48249088250 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C. and Larcker, D. (1981), “Evaluating structural equation models with unobservable variables and measurement error”, Journal of Marketing Research, Vol. 18 No. 1, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.2
  • 29
    • 0001629580 scopus 로고
    • The differential effects of exercised and unexercised power sources in a marketing channel
    • Gaski, J. and Nevin, J.R. (1985), “The differential effects of exercised and unexercised power sources in a marketing channel”, Journal of Marketing Research, Vol. 22 No. 2, pp. 130-142.
    • (1985) Journal of Marketing Research , vol.22 , Issue.2 , pp. 130-142
    • Gaski, J.1    Nevin, J.R.2
  • 30
    • 3042645591 scopus 로고    scopus 로고
    • Explaining and predicting consumer intention to purchase over the internet: an exploratory study
    • Goldsmith, R.E. (2002), “Explaining and predicting consumer intention to purchase over the internet: an exploratory study”, Journal of Marketing Theory and Practice, Vol. 10 No. 2, pp. 22-28.
    • (2002) Journal of Marketing Theory and Practice , vol.10 , Issue.2 , pp. 22-28
    • Goldsmith, R.E.1
  • 31
    • 18144410244 scopus 로고    scopus 로고
    • Examining the effects of service brand communications on brand evaluation
    • Grace, D. and O'Cass, A. (2005), “Examining the effects of service brand communications on brand evaluation”, Journal of Product & Brand Management, Vol. 14 No. 2, pp. 106-116.
    • (2005) Journal of Product & Brand Management , vol.14 , Issue.2 , pp. 106-116
    • Grace, D.1    O'Cass, A.2
  • 32
    • 54349108701 scopus 로고    scopus 로고
    • Confirmatory tetrad analysis in PLS path modelling
    • Gudergan, S.P., Ringle, C.M., Wende, S. and Will, A. (2008), “Confirmatory tetrad analysis in PLS path modelling”, Journal of Business Research, Vol. 61 No. 12, pp. 1238-49.
    • (2008) Journal of Business Research , vol.61 , Issue.12 , pp. 1238-1249
    • Gudergan, S.P.1    Ringle, C.M.2    Wende, S.3    Will, A.4
  • 33
    • 56249100394 scopus 로고    scopus 로고
    • The effect of web interface features on consumer online purchase intentions
    • Hausman, A. and Siekpe, J. (2009), “The effect of web interface features on consumer online purchase intentions”, Journal of Business Research, Vol. 62 No. 1, pp. 5-13.
    • (2009) Journal of Business Research , vol.62 , Issue.1 , pp. 5-13
    • Hausman, A.1    Siekpe, J.2
  • 34
    • 0041317469 scopus 로고    scopus 로고
    • Understanding web information search behavior: an exploratory model
    • Hodkinson, C. and Kiel, G. (2004), “Understanding web information search behavior: an exploratory model”, Journal of End User Computing, Vol. 15 No. 4, pp. 27-48.
    • (2004) Journal of End User Computing , vol.15 , Issue.4 , pp. 27-48
    • Hodkinson, C.1    Kiel, G.2
  • 35
    • 0030487126 scopus 로고    scopus 로고
    • Marketing and hypermedia computer-mediated environments: conceptual foundations
    • Hoffman, D.L. and Novak, T.P. (1996), “Marketing and hypermedia computer-mediated environments: conceptual foundations”, Journal of Marketing, Vol. 60 No. 3, pp. 50-68.
    • (1996) Journal of Marketing , vol.60 , Issue.3 , pp. 50-68
    • Hoffman, D.L.1    Novak, T.P.2
  • 36
    • 77952154492 scopus 로고    scopus 로고
    • Industry overview: professional sport teams and organisations
    • Hoover Reports available at:
    • Hoover Reports (2009), “Industry overview: professional sport teams and organisations”, available at: www.hoovers.com/professional-sports-teams-and-organizations/–ID__315–/free-ind-fr-profile-basic.xhtml.
    • (2009)
  • 37
    • 0000230521 scopus 로고    scopus 로고
    • Use of partial least squares (PLS) in strategic management research: a review of four recent studies
    • Hulland, J. (1999), “Use of partial least squares (PLS) in strategic management research: a review of four recent studies”, Strategic Management Journal, Vol. 20 No. 2, pp. 195-204.
    • (1999) Strategic Management Journal , vol.20 , Issue.2 , pp. 195-204
    • Hulland, J.1
  • 39
    • 32044449014 scopus 로고    scopus 로고
    • When should a retailer create an exciting store environment?
    • Kaltcheva, V.D. and Weitz, B.A. (2006), “When should a retailer create an exciting store environment?”, Journal of Marketing, Vol. 70 No. 1, pp. 107-118.
    • (2006) Journal of Marketing , vol.70 , Issue.1 , pp. 107-118
    • Kaltcheva, V.D.1    Weitz, B.A.2
  • 40
    • 0043201002 scopus 로고    scopus 로고
    • Going with the flow: predicting online purchase intentions
    • Korzaan, M.L. (2003), “Going with the flow: predicting online purchase intentions”, Journal of Computer Information Systems, Vol. 43 No. 4, pp. 25-31.
    • (2003) Journal of Computer Information Systems , vol.43 , Issue.4 , pp. 25-31
    • Korzaan, M.L.1
  • 41
    • 0036015968 scopus 로고    scopus 로고
    • Applying the technology acceptance model and flow theory to online consumer behavior
    • Koufaris, M. (2002), “Applying the technology acceptance model and flow theory to online consumer behavior”, Information Systems Research, Vol. 13 No. 2, pp. 205-224.
    • (2002) Information Systems Research , vol.13 , Issue.2 , pp. 205-224
    • Koufaris, M.1
  • 42
    • 0034200720 scopus 로고    scopus 로고
    • Testing relationships from the hierarchical model of intrinsic and extrinsic motivation using flow as a motivational consequence
    • Kowal, J. and Fortier, M.S. (2000), “Testing relationships from the hierarchical model of intrinsic and extrinsic motivation using flow as a motivational consequence”, Research Quarterly for Exercise and Sport, Vol. 71 No. 2, pp. 171-181.
    • (2000) Research Quarterly for Exercise and Sport , vol.71 , Issue.2 , pp. 171-181
    • Kowal, J.1    Fortier, M.S.2
  • 43
    • 47249120400 scopus 로고    scopus 로고
    • The impact of flow and communitas on enduring involvement in extended service encounters
    • Mc Ginnis, P.L., Gentry, J.W. and Gao, T. (2008), “The impact of flow and communitas on enduring involvement in extended service encounters”, Journal of Service Research, Vol. 11 No. 1, pp. 74-90.
    • (2008) Journal of Service Research , vol.11 , Issue.1 , pp. 74-90
    • Mc Ginnis, P.L.1    Gentry, J.W.2    Gao, T.3
  • 45
    • 0035530178 scopus 로고    scopus 로고
    • Satisfaction, repurchase intent and repurchase behavior: investigating the moderating effect of customer characteristics
    • Mittal, V. and Kamakura, W. (2001), “Satisfaction, repurchase intent and repurchase behavior: investigating the moderating effect of customer characteristics”, Journal of Marketing Research, Vol. 38 No. 1, pp. 131-142.
    • (2001) Journal of Marketing Research , vol.38 , Issue.1 , pp. 131-142
    • Mittal, V.1    Kamakura, W.2
  • 46
    • 85045503119 scopus 로고    scopus 로고
    • The effect of perceived challenges and skills on the quality of subjective
    • Moneta, G.B. and Csikszentmihalyi, M. (1996), “The effect of perceived challenges and skills on the quality of subjective”, Journal of Personality, Vol. 64 No. 2, pp. 275-310.
    • (1996) Journal of Personality , vol.64 , Issue.2 , pp. 275-310
    • Moneta, G.B.1    Csikszentmihalyi, M.2
  • 47
    • 56349120276 scopus 로고    scopus 로고
    • Market orientation, generative learning, innovation strategy and business performance inter-relationships in bioscience firms
    • Morgan, R. and Berthon, P. (2008), “Market orientation, generative learning, innovation strategy and business performance inter-relationships in bioscience firms”, Journal of Management Studies, Vol. 45 No. 8, pp. 1329-53.
    • (2008) Journal of Management Studies , vol.45 , Issue.8 , pp. 1329-1353
    • Morgan, R.1    Berthon, P.2
  • 49
    • 0038120970 scopus 로고    scopus 로고
    • The influence of goal-directed and experiential activities on online flow experiences
    • Novak, T.P., Hoffman, D.L. and Duhachek, A. (2003), “The influence of goal-directed and experiential activities on online flow experiences”, Journal of Consumer Psychology, Vol. 13 Nos 1 / 2, pp. 3-16.
    • (2003) Journal of Consumer Psychology , vol.13 , Issue.1-2 , pp. 3-16
    • Novak, T.P.1    Hoffman, D.L.2    Duhachek, A.3
  • 50
    • 0034340409 scopus 로고    scopus 로고
    • Measuring the customer experience in online environments: a structural modeling approach
    • Novak, T.P., Hoffman, D.L. and Yung, Y. (2000), “Measuring the customer experience in online environments: a structural modeling approach”, Marketing Science, Vol. 19 No. 1, pp. 22-42.
    • (2000) Marketing Science , vol.19 , Issue.1 , pp. 22-42
    • Novak, T.P.1    Hoffman, D.L.2    Yung, Y.3
  • 52
    • 4744367951 scopus 로고    scopus 로고
    • Political advertising: believability and information source value during elections
    • O'Cass, A. (2002), “Political advertising: believability and information source value during elections”, Journal of Advertising, Vol. 31 No. 1, pp. 63-74.
    • (2002) Journal of Advertising , vol.31 , Issue.1 , pp. 63-74
    • O'Cass, A.1
  • 53
    • 0037345665 scopus 로고    scopus 로고
    • Web retailing: a study of internet users' adoption of the web as a retailing medium
    • O'Cass, A. and Fenech, T. (2003), “Web retailing: a study of internet users' adoption of the web as a retailing medium”, Journal of Retailing & Consumer Services, Vol. 10 No. 2, pp. 81-94.
    • (2003) Journal of Retailing & Consumer Services , vol.10 , Issue.2 , pp. 81-94
    • O'Cass, A.1    Fenech, T.2
  • 55
    • 20444499779 scopus 로고    scopus 로고
    • E-S-Qual: a multiple-item scale for assessing electronic service quality
    • Parasuraman, A., Zeithaml, V. and Malhotra, A. (2005), “E-S-Qual: a multiple-item scale for assessing electronic service quality”, Journal of Service Research, Vol. 7 No. 3, pp. 213-233.
    • (2005) Journal of Service Research , vol.7 , Issue.3 , pp. 213-233
    • Parasuraman, A.1    Zeithaml, V.2    Malhotra, A.3
  • 56
    • 41549090513 scopus 로고    scopus 로고
    • Designing multi-interface service experiences
    • Patrício, L., Fisk, R.P. and Cunha, J.F. (2008), “Designing multi-interface service experiences”, Journal of Service Research, Vol. 10 No. 4, pp. 318-334.
    • (2008) Journal of Service Research , vol.10 , Issue.4 , pp. 318-334
    • Patrício, L.1    Fisk, R.P.2    Cunha, J.F.3
  • 57
    • 84970235764 scopus 로고
    • Self-reports in organizational research: problems and prospects
    • Podsakoff, P.M. and Organ, D.W. (1986), “Self-reports in organizational research: problems and prospects”, Journal of Management, Vol. 12 No. 4, pp. 531-544.
    • (1986) Journal of Management , vol.12 , Issue.4 , pp. 531-544
    • Podsakoff, P.M.1    Organ, D.W.2
  • 58
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: a critical review of the literature and recommended remedies
    • Podsakoff, P.M., Mac Kenzie, S.B., Lee, J.Y. and Podsakoff, N.P. (2003), “Common method biases in behavioral research: a critical review of the literature and recommended remedies”, Journal of Applied Psychology, Vol. 88 No. 5, pp. 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.M.1    Mac Kenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 60
    • 12344306358 scopus 로고    scopus 로고
    • A model of consumer web navigational behavior: conceptual development and application
    • Richard, M. and Chandra, R. (2005), “A model of consumer web navigational behavior: conceptual development and application”, Journal of Business Research, Vol. 58 No. 8, pp. 1019-29.
    • (2005) Journal of Business Research , vol.58 , Issue.8 , pp. 1019-1029
    • Richard, M.1    Chandra, R.2
  • 61
    • 84993049108 scopus 로고    scopus 로고
    • Measuring emotions in the consumption experience
    • Richins, M.L. (1997), “Measuring emotions in the consumption experience”, Journal of Consumer Research, Vol. 24, September, pp. 127-146.
    • (1997) Journal of Consumer Research , vol.24 , Issue.September , pp. 127-146
    • Richins, M.L.1
  • 64
    • 28444457754 scopus 로고    scopus 로고
    • Leadership styles in technology acceptance: do followers practise what leaders preach?
    • Schepers, J., Wetzels, M. and Ruyter, K. (2005), “Leadership styles in technology acceptance: do followers practise what leaders preach?”, Managing Service Quality, Vol. 15 No. 6, pp. 496-508.
    • (2005) Managing Service Quality , vol.15 , Issue.6 , pp. 496-508
    • Schepers, J.1    Wetzels, M.2    Ruyter, K.3
  • 65
    • 0000367040 scopus 로고
    • Selves in transition: symbolic consumption in personal rites of passage and identity construction
    • Schouten, J. (1991), “Selves in transition: symbolic consumption in personal rites of passage and identity construction”, Journal of Consumer Research, Vol. 17, March, pp. 412-425.
    • (1991) Journal of Consumer Research , vol.17 , Issue.March , pp. 412-425
    • Schouten, J.1
  • 67
    • 0001623451 scopus 로고    scopus 로고
    • Conceptualizing consumer experiences in cyberspace
    • Shih, C.F. (1998), “Conceptualizing consumer experiences in cyberspace”, European Journal of Marketing, Vol. 32 Nos 7 / 8, pp. 655-663.
    • (1998) European Journal of Marketing , vol.32 , Issue.7-8 , pp. 655-663
    • Shih, C.F.1
  • 68
    • 1642633152 scopus 로고    scopus 로고
    • Visitors' flow experience while browsing a website: its measurement, contributing factors and consequences
    • Skadberg, Y.X. and Kimmel, J.R. (2004), “Visitors' flow experience while browsing a website: its measurement, contributing factors and consequences”, Computers in Human Behavior, Vol. 20 No. 3, pp. 403-422.
    • (2004) Computers in Human Behavior , vol.20 , Issue.3 , pp. 403-422
    • Skadberg, Y.X.1    Kimmel, J.R.2
  • 69
    • 4444249215 scopus 로고    scopus 로고
    • Flow and internet shopping behavior: a conceptual model and research propositions
    • Smith, D.N. and Sivakumar, K. (2004), “Flow and internet shopping behavior: a conceptual model and research propositions”, Journal of Business Research, Vol. 57 No. 10, pp. 1199-208.
    • (2004) Journal of Business Research , vol.57 , Issue.10 , pp. 1199-1208
    • Smith, D.N.1    Sivakumar, K.2
  • 70
    • 0030486062 scopus 로고    scopus 로고
    • A re-examination of the determinants of consumer satisfaction
    • Spreng, R.A., Mac Kenzie, S.B. and Olshavsky, R.W. (1996), “A re-examination of the determinants of consumer satisfaction”, Journal of Marketing, Vol. 60, July, pp. 15-32.
    • (1996) Journal of Marketing , vol.60 , Issue.July , pp. 15-32
    • Spreng, R.A.1    Mac Kenzie, S.B.2    Olshavsky, R.W.3
  • 71
    • 84993104438 scopus 로고    scopus 로고
    • Critical service quality encounters on the web: an exploratory study
    • Sweeney, J. and Lapp, W. (2004), “Critical service quality encounters on the web: an exploratory study”, Journal of Services Marketing, Vol. 18 No. 4, pp. 276-289.
    • (2004) Journal of Services Marketing , vol.18 , Issue.4 , pp. 276-289
    • Sweeney, J.1    Lapp, W.2
  • 72
    • 84965761590 scopus 로고
    • Flow in computer-mediated communication
    • Trevino, L. and Webster, J. (1992), “Flow in computer-mediated communication”, Communication Research, Vol. 19 No. 5, pp. 539-573.
    • (1992) Communication Research , vol.19 , Issue.5 , pp. 539-573
    • Trevino, L.1    Webster, J.2
  • 73
    • 0034559541 scopus 로고    scopus 로고
    • Determinants of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model
    • Venkatesh, V. (2000), “Determinants of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model”, Information Systems Research, Vol. 11 No. 4, pp. 342-365.
    • (2000) Information Systems Research , vol.11 , Issue.4 , pp. 342-365
    • Venkatesh, V.1
  • 74
    • 49049105685 scopus 로고    scopus 로고
    • The electronic service quality model: the moderating effect of customer self-efficacy
    • Yi, Y. and Gong, T. (2008), “The electronic service quality model: the moderating effect of customer self-efficacy”, Psychology & Marketing, Vol. 25 No. 7, pp. 587-601.
    • (2008) Psychology & Marketing , vol.25 , Issue.7 , pp. 587-601
    • Yi, Y.1    Gong, T.2
  • 75
    • 0030548125 scopus 로고    scopus 로고
    • The behavioral consequences of service quality
    • Zeithaml, V.A., Parasuraman, A. and Berry, L.L. (1996), “The behavioral consequences of service quality”, Journal of Marketing, Vol. 60, April, pp. 31-46.
    • (1996) Journal of Marketing , vol.60 , Issue.April , pp. 31-46
    • Zeithaml, V.A.1    Parasuraman, A.2    Berry, L.L.3
  • 76
    • 84993030547 scopus 로고
    • Work and/or fun? Measuring hedonic and utilitarian shopping value
    • Babin, B., Darden, W. and Griffin, M. (1994), “Work and/or fun? Measuring hedonic and utilitarian shopping value”, Journal of Consumer Research, Vol. 20, March, pp. 644-656.
    • (1994) Journal of Consumer Research , vol.20 , Issue.March , pp. 644-656
    • Babin, B.1    Darden, W.2    Griffin, M.3
  • 77
    • 33646524579 scopus 로고    scopus 로고
    • Measuring service quality in e-retailing
    • Collier, J.E. and Bienstock, C. (2006), “Measuring service quality in e-retailing”, Journal of Service Research, Vol. 8 No. 3, pp. 260-275.
    • (2006) Journal of Service Research , vol.8 , Issue.3 , pp. 260-275
    • Collier, J.E.1    Bienstock, C.2
  • 78
    • 0035534144 scopus 로고    scopus 로고
    • Index construction with formative indicators: an alternative to scale development
    • Diamantopoulos, A. and Winklhofer, H.M. (2001), “Index construction with formative indicators: an alternative to scale development”, Journal of Marketing Research, Vol. 38, May, pp. 269-277.
    • (2001) Journal of Marketing Research , vol.38 , Issue.May , pp. 269-277
    • Diamantopoulos, A.1    Winklhofer, H.M.2
  • 79
    • 33745793409 scopus 로고    scopus 로고
    • Quality of electronic services: conceptualizing and testing a hierarchical model
    • Fassnacht, M. and Koese, I. (2006), “Quality of electronic services: conceptualizing and testing a hierarchical model”, Journal of Service Research, Vol. 9 No. 1, pp. 19-37.
    • (2006) Journal of Service Research , vol.9 , Issue.1 , pp. 19-37
    • Fassnacht, M.1    Koese, I.2
  • 80
    • 0000356178 scopus 로고
    • Two structural equation models: LISREL and PLS applied to consumer exit-voice theory
    • Fornell, C. and Bookstein, F. (1987), “Two structural equation models: LISREL and PLS applied to consumer exit-voice theory”, Journal of Marketing Research, Vol. 19 No. 4, pp. 440-452.
    • (1987) Journal of Marketing Research , vol.19 , Issue.4 , pp. 440-452
    • Fornell, C.1    Bookstein, F.2
  • 81
    • 18844369553 scopus 로고    scopus 로고
    • A factor-analytic study of the sources of meaning in hedonic consumption
    • Hopkinson, G.C. and Pujari, D. (1999), “A factor-analytic study of the sources of meaning in hedonic consumption”, European Journal of Marketing, Vol. 33 Nos 3 / 4, pp. 273-289.
    • (1999) European Journal of Marketing , vol.33 , Issue.3-4 , pp. 273-289
    • Hopkinson, G.C.1    Pujari, D.2
  • 82
    • 0242424963 scopus 로고    scopus 로고
    • A critical review of construct indicators and measurement model misspecification in marketing and consumer research
    • Jarvis, C.B., Mac Kenzie, S.B. and Podsakoff, P.B. (2003), “A critical review of construct indicators and measurement model misspecification in marketing and consumer research”, Journal of Consumer Research, Vol. 30 No. 2, pp. 199-218.
    • (2003) Journal of Consumer Research , vol.30 , Issue.2 , pp. 199-218
    • Jarvis, C.B.1    Mac Kenzie, S.B.2    Podsakoff, P.B.3
  • 84
    • 0142052044 scopus 로고    scopus 로고
    • The dangers of poor construct conceptualization
    • Mac Kenzie, S.B. (2003), “The dangers of poor construct conceptualization”, Journal of the Academy of Marketing Science, Vol. 31 No. 3, pp. 323-6.
    • (2003) Journal of the Academy of Marketing Science , vol.31 , Issue.3 , pp. 323-326
    • Mac Kenzie, S.B.1
  • 85
    • 0038120970 scopus 로고    scopus 로고
    • The Influence of goal-directed and experiential activities on online flow experiences
    • Novak, T.P., Hoffman, D.L. and Duhachek, A. (2003), “The Influence of goal-directed and experiential activities on online flow experiences”, Journal of Consumer Psychology, Vol. 13 Nos 1 / 2, pp. 3-16.
    • (2003) Journal of Consumer Psychology , vol.13 , Issue.1-2 , pp. 3-16
    • Novak, T.P.1    Hoffman, D.L.2    Duhachek, A.3
  • 87
    • 23044530016 scopus 로고    scopus 로고
    • Guidelines for conducting research and publishing in marketing: from conceptualization through the review process
    • Summers, J.O. (2001), “Guidelines for conducting research and publishing in marketing: from conceptualization through the review process”, Journal of the Academy of Marketing Science, Vol. 29 No. 4, pp. 405-415.
    • (2001) Journal of the Academy of Marketing Science , vol.29 , Issue.4 , pp. 405-415
    • Summers, J.O.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.