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Volumn 7, Issue 1, 2010, Pages 69-86

Towards a conceptual model for assessing the quality of public services

Author keywords

Dissatisfaction; Emotions; Public services; Satisfaction; Service quality

Indexed keywords


EID: 77951979018     PISSN: 18651984     EISSN: 18651992     Source Type: Journal    
DOI: 10.1007/s12208-010-0046-5     Document Type: Article
Times cited : (14)

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