Does live help service matter? A empirical test of the DeLone and McLean's extended model in the e-service context

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2010, Pages

  Xu, Jingjun ^a   Benbasat, Izak ^a   Cenfetelli, Ronald T ^a  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SERVICE REPRESENTATIVES; E-SERVICES; EMPIRICAL TEST; EXTENDED MODEL; INFORMATION QUALITY; IS SUCCESS MODEL; ONLINE CONSUMERS; ONLINE SHOPPING; POSITIVE EFFECTS; SERVICE QUALITY; SYSTEM QUALITY;

INFORMATION ANALYSIS; QUALITY OF SERVICE;

ELECTRONIC COMMERCE;

EID: 77951725272     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2010.158     Document Type: Conference Paper

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