Verbal communication between complaining consumers and company service representatives

Journal of Consumer Affairs

Volumn 30, Issue 2, 1996, Pages 444-475

  Garrett, Dennis E ^a   Meyers, Renee A ^b  

^a MARQUETTE UNIVERSITY   (United States)

^b UNIVERSITY OF WISCONSIN MILWAUKEE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030486606     PISSN: 00220078     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1745-6606.1996.tb00066.x     Document Type: Article

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