Propensity To Complain: Effects of Personality and Behavioral Factors

Journal of Hospitality and Tourism Research

Volumn 31, Issue 3, 2007, Pages 358-386

  Gursoy, Dogan ^a   McCleary, Ken W ^b   Lepsito, Lawrence R ^c  

^a WASHINGTON STATE UNIVERSITY   (United States)

^b VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

^c CENTRAL MICHIGAN UNIVERSITY   (United States)

Author keywords

dissatisfaction; interpersonal influence; locus of control; price consciousness; propensity to complain; service experience

Indexed keywords

EID: 57649178288     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348007299923     Document Type: Article

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