Invisible work, invisible skills: Interactive customer service as articulation work

New Technology, Work and Employment

Volumn 20, Issue 2, 2005, Pages 166-181

  Hampson, Ian ^a   Junor, Anne ^a  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

SERVICE PROVISION;

EID: 21344442369     PISSN: 02681072     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1468-005X.2005.00151.x     Document Type: Article

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