-
1
-
-
84968141602
-
New technologies, new skills
-
Fall
-
Adler, P. (1986). 'New technologies, new skills'. California Management Review, Fall, 9-28.
-
(1986)
California Management Review
, pp. 9-28
-
-
Adler, P.1
-
3
-
-
21344462504
-
Conceptual confusions: Emotion work as skilled work
-
C. Warhurst, E. Keep and I. Grugulis (eds), Basingstoke: Palgrave/Macmillan
-
Bolton, S. (2004a). 'Conceptual confusions: emotion work as skilled work', in C. Warhurst, E. Keep and I. Grugulis (eds), Skills That Matter, Basingstoke: Palgrave/Macmillan, 19-37.
-
(2004)
Skills That Matter
, pp. 19-37
-
-
Bolton, S.1
-
5
-
-
0040421249
-
Organising for service: Empowerment or production line?
-
W. Glynn, and J. Barnes (eds), New York: John Wiley and Sons
-
Bowen, D. and Lawler, E. (1995). 'Organising for service: empowerment or production line?', in W. Glynn, and J. Barnes (eds), Understanding Service Management, New York: John Wiley and Sons, 269-294.
-
(1995)
Understanding Service Management
, pp. 269-294
-
-
Bowen, D.1
Lawler, E.2
-
6
-
-
0003392069
-
-
Oxford: Oxford University Press
-
Brown, P., Green, A. and Lauder, H. (2001). High Skills: Globalisation, Competitiveness and Skill Formation, Oxford: Oxford University Press.
-
(2001)
High Skills: Globalisation, Competitiveness and Skill Formation
-
-
Brown, P.1
Green, A.2
Lauder, H.3
-
8
-
-
0013080872
-
The determinants of employee responses to total quality management: Six case studies
-
Edwards, P. K., Rees, C. and Collinson, M. (1998). 'The determinants of employee responses to total quality management: six case studies'. Organization Studies, 19, 449-475.
-
(1998)
Organization Studies
, vol.19
, pp. 449-475
-
-
Edwards, P.K.1
Rees, C.2
Collinson, M.3
-
9
-
-
11144302031
-
Job complexity and task discretion: Tracking the direction of skills at work in Britain
-
C. Warhurst, E. Keep and I. Grugulis (eds), Basingstoke: Palgrave/Macmillan
-
Felstead, A., Gallie, D. and Green, F. (2004). 'Job complexity and task discretion: tracking the direction of skills at work in Britain', in C. Warhurst, E. Keep and I. Grugulis (eds), Skills That Matter, Basingstoke: Palgrave/Macmillan, 149-169.
-
(2004)
Skills That Matter
, pp. 149-169
-
-
Felstead, A.1
Gallie, D.2
Green, F.3
-
10
-
-
0002453009
-
Emotion and organizing
-
S. Clegg, C. Hardy and W. Nord (eds), London: Sage
-
Fineman, S. (1996). 'Emotion and organizing', in S. Clegg, C. Hardy and W. Nord (eds), Handbook of Organisation Studies, London: Sage, 543-564.
-
(1996)
Handbook of Organisation Studies
, pp. 543-564
-
-
Fineman, S.1
-
11
-
-
0033096063
-
Change in the benefits agency: Empowering the exhausted worker?
-
Foster, D. and Hoggett, P. (1999). 'Change in the benefits agency: empowering the exhausted worker?'. Work, Employment and Society, 13:19-39.
-
(1999)
Work, Employment and Society
, vol.13
, pp. 19-39
-
-
Foster, D.1
Hoggett, P.2
-
13
-
-
0003562643
-
-
Ithaca: ILR/Cornell University Press
-
Frenkel, S., Korczynski, M., Shire, K. and Tam, M. (1999). On the Front Line: Work Organization in the Service Economy, Ithaca: ILR/Cornell University Press.
-
(1999)
On the front Line: Work Organization in the Service Economy
-
-
Frenkel, S.1
Korczynski, M.2
Shire, K.3
Tam, M.4
-
14
-
-
33144463998
-
-
Skills Task Force Research Paper 8, Sudbury: DfEE Publications
-
Green, F. (1999). The Market Value of Generic Skills, Skills Task Force Research Paper 8, Sudbury: DfEE Publications.
-
(1999)
The Market Value of Generic Skills
-
-
Green, F.1
-
15
-
-
33144482631
-
Putting skills to work: Learning and employment at the start of the century
-
Grugulis, I. (2003). 'Putting skills to work: learning and employment at the start of the century'. Human Resource Management Journal, 13, 2:3-12.
-
(2003)
Human Resource Management Journal
, vol.13
, Issue.2
, pp. 3-12
-
-
Grugulis, I.1
-
16
-
-
15844404659
-
What's happening to "skill"?
-
C. Warhurst, E. Keep and I. Grugulis (eds), Basingstoke: Palgrave/Macmillan
-
Grugulis, I., Warhurst, C. and Keep, E. (2004). 'What's happening to "skill"?', in C. Warhurst, E. Keep and I. Grugulis (eds), Skills That Matter, Basingstoke: Palgrave/Macmillan, 1-18.
-
(2004)
Skills That Matter
, pp. 1-18
-
-
Grugulis, I.1
Warhurst, C.2
Keep, E.3
-
17
-
-
0001515137
-
Industrial relations and the customer
-
Heery, E. (1993). 'Industrial relations and the customer'. Industrial Relations Journal, 24, 4: 284-295.
-
(1993)
Industrial Relations Journal
, vol.24
, Issue.4
, pp. 284-295
-
-
Heery, E.1
-
19
-
-
0004261338
-
-
Berkeley: University of California Press
-
Hochschild, A. (1983). The Managed Heart, Berkeley: University of California Press.
-
(1983)
The Managed Heart
-
-
Hochschild, A.1
-
20
-
-
3042734518
-
Company training and low-skill consumer-service jobs in Ireland
-
Hughes, G., O'Connell, P.J. and Williams, K. (2004). 'Company training and low-skill consumer-service jobs in Ireland'. International Journal of Manpower, 25, 1: 17-35.
-
(2004)
International Journal of Manpower
, vol.25
, Issue.1
, pp. 17-35
-
-
Hughes, G.1
O'Connell, P.J.2
Williams, K.3
-
22
-
-
0009152461
-
Whatever it takes? Managing "empowered" employees and the service encounter in an international hotel chain
-
Jones, C., Taylor, G. and Nickson, D. (1997). 'Whatever it takes? Managing "empowered" employees and the service encounter in an international hotel chain'. Work, Employment and Society, 11, 3: 541-554.
-
(1997)
Work, Employment and Society
, vol.11
, Issue.3
, pp. 541-554
-
-
Jones, C.1
Taylor, G.2
Nickson, D.3
-
24
-
-
33144467192
-
-
Industrial Society Managing Best Practice Report 87, London
-
Knell, J. (2001). Managing Partnership, Industrial Society Managing Best Practice Report 87, London.
-
(2001)
Managing Partnership
-
-
Knell, J.1
-
25
-
-
0005458722
-
The contradictions of service work: Call centre as customer-oriented bureaucracy
-
A. Sturdy, I. Grugulis and H. Willmott (eds), Basingstoke: Macmillan/Palgrave
-
Korczynski, M. (2001). "The contradictions of service work: call centre as customer-oriented bureaucracy', in A. Sturdy, I. Grugulis and H. Willmott (eds), Customer Service, Basingstoke: Macmillan/Palgrave.
-
(2001)
Customer Service
-
-
Korczynski, M.1
-
27
-
-
85016359569
-
Front line worker in the "new model service firm"
-
Korczynski, M., Shire, K., Frenkel, S. and Tam, M. (1996). 'Front line worker in the "new model service firm"'. Human Resource Management Journal, 6, 2: 72-87.
-
(1996)
Human Resource Management Journal
, vol.6
, Issue.2
, pp. 72-87
-
-
Korczynski, M.1
Shire, K.2
Frenkel, S.3
Tam, M.4
-
29
-
-
3242756617
-
Avoiding the "McJobs": Unemployed job seekers and attitudes to service work
-
Lindsay, C. and McQuaid, R. W. (2004). 'Avoiding the "McJobs": unemployed job seekers and attitudes to service work'. Work, Employment and Society, 18, 2: 297-319.
-
(2004)
Work, Employment and Society
, vol.18
, Issue.2
, pp. 297-319
-
-
Lindsay, C.1
McQuaid, R.W.2
-
30
-
-
0036849195
-
On the "political economy of skill": Assessing the possibilities for a viable high skills project in the United Kingdom
-
Lloyd, C. and Payne, J. (2002). On the "political economy of skill": assessing the possibilities for a viable high skills project in the United Kingdom'. New Political Economy, 7, 367-395.
-
(2002)
New Political Economy
, vol.7
, pp. 367-395
-
-
Lloyd, C.1
Payne, J.2
-
31
-
-
3242887711
-
-
SKOPE Research Paper, No. 48, summer
-
Nickson, D., Warhurst, C. and Dutton, E. (2004). Aesthetic Labour and the Policy-Making Agenda: Time for a Reappraisal of Skills?, SKOPE Research Paper, No. 48, summer.
-
(2004)
Aesthetic Labour and the Policy-Making Agenda: Time for a Reappraisal of Skills?
-
-
Nickson, D.1
Warhurst, C.2
Dutton, E.3
-
32
-
-
0003960919
-
-
Philadelphia: Temple University Press
-
Paules, G.F. (1991). Dishing It Out, Philadelphia: Temple University Press.
-
(1991)
Dishing It Out
-
-
Paules, G.F.1
-
33
-
-
1842687289
-
The unbearable lightness of skill: The changing meaning of skill in UK policy discourses and some implications for education and training
-
Payne, J. (2000). "The unbearable lightness of skill: the changing meaning of skill in UK policy discourses and some implications for education and training'. Journal of Education Policy, 15, 353-369.
-
(2000)
Journal of Education Policy
, vol.15
, pp. 353-369
-
-
Payne, J.1
-
35
-
-
0031475562
-
Checking out service
-
Rosenthal, P., Hill, S. and Peccei, R. (1997). 'Checking out service'. Work, Employment and Society, 11, 3: 481-503.
-
(1997)
Work, Employment and Society
, vol.11
, Issue.3
, pp. 481-503
-
-
Rosenthal, P.1
Hill, S.2
Peccei, R.3
-
36
-
-
0000596102
-
Gender, segregation in the retail industry
-
A. Scott (ed). Oxford: Oxford University Press
-
Scott, A. (1994). 'Gender, segregation in the retail industry' in A. Scott (ed). Gender Segregation and Social Change, Oxford: Oxford University Press.
-
(1994)
Gender Segregation and Social Change
-
-
Scott, A.1
-
37
-
-
84965527955
-
Skill, meaning, methods and measures
-
Spenner, K. (1990). 'Skill, meaning, methods and measures'. Work and Occupations, 17, 399-421.
-
(1990)
Work and Occupations
, vol.17
, pp. 399-421
-
-
Spenner, K.1
-
38
-
-
33144486963
-
In the name of the customer?: Service work and task participation
-
P. Thompson, B. Hartley and J. Hyman (eds), Basingstoke: Palgrave/Macmillan
-
Sturdy, A. and Korczynski, M. (2005). 'In the name of the customer?: service work and task participation', in P. Thompson, B. Hartley and J. Hyman (eds), Participation and Democracy at Work, Basingstoke: Palgrave/Macmillan.
-
(2005)
Participation and Democracy at Work
-
-
Sturdy, A.1
Korczynski, M.2
-
39
-
-
0038052904
-
-
Sturdy, A., Grugulis, I. and Willmott, H. (eds) Basingstoke: Macmillan/Palgrave
-
Sturdy, A., Grugulis, I. and Willmott, H. (eds) (2001). Customer Service, Basingstoke: Macmillan/Palgrave.
-
(2001)
Customer Service
-
-
-
41
-
-
0035510849
-
Ignorant theory and knowledgeable workers: Interrogating the connections between knowledge, skills and services
-
Thompson, P., Warhurst, C. and Callaghan, G. (2001). 'Ignorant theory and knowledgeable workers: interrogating the connections between knowledge, skills and services'. Journal of Management Studies, 38, 7: 923-42.
-
(2001)
Journal of Management Studies
, vol.38
, Issue.7
, pp. 923-942
-
-
Thompson, P.1
Warhurst, C.2
Callaghan, G.3
-
42
-
-
33144458302
-
-
Warhurst, C., Keep, E. and Grugulis, I. (eds) Basingstoke: Palgrave/Macmillan
-
Warhurst, C., Keep, E. and Grugulis, I. (eds) (2004). Skills That Matter, Basingstoke: Palgrave/Macmillan.
-
(2004)
Skills That Matter
-
-
-
43
-
-
0000865353
-
Bouquets, brickbats and blinkers: Total quality management and employee involvement in practice
-
Wilkinson, A. J., Godfrey, G. and Marchington, M. (1997). 'Bouquets, brickbats and blinkers: total quality management and employee involvement in practice'. Organization Studies, 18, 5: 799-819.
-
(1997)
Organization Studies
, vol.18
, Issue.5
, pp. 799-819
-
-
Wilkinson, A.J.1
Godfrey, G.2
Marchington, M.3
-
44
-
-
84965587252
-
The sociology of emotions and flight attendants
-
Wouters, C. (1989). "The sociology of emotions and flight attendants'. Theory, Culture and Society, 6: 95-123.
-
(1989)
Theory, Culture and Society
, vol.6
, pp. 95-123
-
-
Wouters, C.1
|