"It's just the nature of the job at the end of the day": Pay and job quality in United Kingdom mass-market call centers

Low-Wage Work in the United Kingdom

Volumn 9781610443647, Issue , 2008, Pages 247-283

  Lloyd, Caroline ^a,b   Mason, Geoff ^c   Osborne, Matthew ^c   Payne, Jonathan ^b  

^a Economic and Social Research Council Centre on Skills   (United Kingdom)

^b CARDIFF UNIVERSITY   (United Kingdom)

^c NATIONAL INSTITUTE OF ECONOMIC AND SOCIAL RESEARCH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 72749087184     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

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